{"name":"EasyDigitizer embroidery machine troubleshooter","url":"https://easydigitizer.com/troubleshooter/","agentPlaybook":"https://easydigitizer.com/troubleshooter/agent.md","updated":"2026-10-14","note":"Compiled from manufacturer manuals, official FAQs and dealer service guides, rewritten in plain language. The machine’s own manual takes priority. Not affiliated with any machine maker.","symptoms":{"thread":"Thread breaks","bobbin":"Bobbin","needle":"Needle","tension":"Tension","birdnest":"Birdnest","looping":"Loops","puckering":"Puckering","registration":"Registration","trimmer":"Trimmer","hoop":"Hoop","frame":"Frame / pantograph","colour-change":"Colour change","cap":"Caps","speed":"Speed","noise":"Noise","power":"Power","display":"Display","file":"Design files","usb":"USB","network":"Network","oiling":"Oiling","timing":"Hook timing","sensor":"Sensors","motor":"Motors"},"diagrams":[{"file":"diagnose-flow.svg","title":"Five-minute diagnosis","desc":"Where to start when the machine stops or sews badly.","tags":[],"url":"https://easydigitizer.com/troubleshooter/img/diagnose-flow.svg"},{"file":"thread-path.svg","title":"Upper thread path","desc":"Every guide from the cone to the needle eye — the fix for most breaks and nests.","tags":["thread","sensor","looping"],"url":"https://easydigitizer.com/troubleshooter/img/thread-path.svg"},{"file":"birdnest.svg","title":"Why birdnests happen","desc":"What a nest is, the usual causes in order, and how to clear one safely.","tags":["birdnest"],"url":"https://easydigitizer.com/troubleshooter/img/birdnest.svg"},{"file":"tension-test.svg","title":"The I-test for tension","desc":"Read the back of a satin column to balance top and bobbin tension.","tags":["tension","looping","bobbin"],"url":"https://easydigitizer.com/troubleshooter/img/tension-test.svg"},{"file":"bobbin-drop-test.svg","title":"Bobbin drop test","desc":"Set bobbin tension before you touch the top tension.","tags":["bobbin","tension"],"url":"https://easydigitizer.com/troubleshooter/img/bobbin-drop-test.svg"},{"file":"needle-orientation.svg","title":"Needle orientation","desc":"Long groove to the front, scarf to the hook, pushed fully up.","tags":["needle"],"url":"https://easydigitizer.com/troubleshooter/img/needle-orientation.svg"},{"file":"hook-timing.svg","title":"Hook timing","desc":"What correct hook-to-needle timing and clearance look like.","tags":["timing","noise"],"url":"https://easydigitizer.com/troubleshooter/img/hook-timing.svg"},{"file":"presser-foot-height.svg","title":"Presser foot height","desc":"Too high causes flagging and loops; too low drags and breaks thread.","tags":["looping","puckering"],"url":"https://easydigitizer.com/troubleshooter/img/presser-foot-height.svg"},{"file":"hooping.svg","title":"Hooping layers","desc":"Firm, flat and square — the root of most puckering and registration faults.","tags":["hoop","puckering","registration","frame"],"url":"https://easydigitizer.com/troubleshooter/img/hooping.svg"},{"file":"cap-frame.svg","title":"Caps: frame and sequence","desc":"Cap frame set-up, centre-out sewing and safe sew height.","tags":["cap"],"url":"https://easydigitizer.com/troubleshooter/img/cap-frame.svg"},{"file":"maintenance-points.svg","title":"Cleaning and oiling points","desc":"Daily and weekly care points on a multi-needle head.","tags":["oiling","noise","trimmer"],"url":"https://easydigitizer.com/troubleshooter/img/maintenance-points.svg"}],"guide":{"title":"Embroidery Machine Troubleshooting for Any Brand: Thread Breaks, Birdnests, Puckering and More","url":"https://easydigitizer.com/troubleshooter/stitch-problems","markdown":"https://easydigitizer.com/troubleshooter/stitch-problems.md","problems":[{"id":"fix-upper-thread-keeps-breaking","title":"Upper thread keeps breaking","symptoms":["thread","needle","tension"],"causes":"thread path missed a guide or the tension discs, a damaged or wrong-size needle, tension too tight, old or poor thread, a burr on the needle plate or hook, speed too high for the design","steps":["Rethread that needle from the cone to the eye, following the threading diagram on the head. On home machines raise the presser foot first so the tension discs open and the thread seats between them.","Fit a new needle. Use 75/11 for everyday 40 wt polyester or rayon, 80/12 or 90/14 for caps, heavy fabric and metallics, and 65/9 or 70/10 for very small text. Make sure the long groove faces the front and the needle is pushed fully up.","Look at the broken end. A clean cut points to a burr or the trimmer; a frayed, shredded end points to the needle, tension or hook timing.","Check that the cone sits directly under its guide on the thread stand and that the thread is not caught on the cone's notch or wound around the spool pin.","Slow the machine down by 100–200 stitches per minute, especially for dense fills, small lettering and caps.","Do the I-test (see the tension diagram) and loosen the upper tension if the back shows mostly bobbin thread.","Feel the needle plate hole, the hook point and the thread guides for sharp spots with a nylon stocking or fingernail. Polish small burrs with very fine emery cloth or replace the part.","Try a known-good cone of thread. Old rayon dries out and breaks; cheap polyester can have weak spots."],"callTech":"breaks continue on every needle with fresh thread and needles, the hook point is visibly damaged, or the breaks started after a needle strike (timing may have slipped).","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-upper-thread-keeps-breaking"},{"id":"fix-thread-shreds-or-frays-at-the-needle","title":"Thread shreds or frays at the needle","symptoms":["thread","needle","timing"],"causes":"needle too small for the thread, needle twisted, needle eye damaged, hook timing slightly off, density too high","steps":["Fit a new needle one size larger and make sure it is not rotated in the clamp.","For metallic threads use a metallic or large-eye needle, slow down to about half speed and use a thread net or vertical stand.","Check the design: very dense fills (rows closer than about 0.35 mm) and stacked layers shred thread. Reduce density or remove hidden layers before sewing.","If shredding continues on several needles, have the hook timing and needle-to-hook clearance checked."],"callTech":"the hook makes a clicking sound, the needle hits the hook, or new needles shred immediately.","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-thread-shreds-or-frays-at-the-needle"},{"id":"fix-birdnest-thread-wad-under-the-fabric","title":"Birdnest (thread wad under the fabric)","symptoms":["birdnest","thread","tension"],"causes":"upper thread out of the tension discs or take-up lever, fabric flagging, bobbin problem, thread caught on the spool","steps":["Stop the machine. Cut the threads from underneath; never pull the fabric or the hoop to free a nest.","Remove the hoop, clear all thread from the hook area and under the needle plate, and check the needle for damage.","Rethread the upper thread completely, making sure it passes through the take-up lever and sits between the tension discs.","Re-hoop tighter and lower the presser foot height if the fabric was bouncing.","Check the bobbin: correct direction, not empty, no lint under the bobbin-case spring, bobbin fully seated."],"callTech":"nests keep forming at the very first stitch on a correctly threaded needle — the hook may be damaged or out of time.","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-birdnest-thread-wad-under-the-fabric"},{"id":"fix-loops-on-top-of-the-embroidery","title":"Loops on top of the embroidery","symptoms":["looping","tension","thread"],"causes":"upper tension too loose, thread out of the check spring or tension discs, presser foot too high, needle too large for the thread","steps":["Rethread, making sure the thread is pulled firmly into the tension discs and the check spring.","Tighten the upper tension for that needle a little at a time and re-run the I-test.","Lower the presser foot (hopping foot) so it just clears the fabric at the bottom of its stroke.","Check that the check spring moves freely and is not broken."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-loops-on-top-of-the-embroidery"},{"id":"fix-bobbin-thread-showing-on-top","title":"Bobbin thread showing on top","symptoms":["bobbin","tension"],"causes":"upper tension too tight, bobbin tension too loose, wrong bobbin case for embroidery, lint in the bobbin case","steps":["Remove the bobbin case, blow out lint and check the tension with the drop test or a gauge.","Loosen the upper tension on the affected needle and re-run the I-test.","Make sure the upper thread is not caught or wrapped around a guide, which adds tension.","On home machines, use the embroidery bobbin case if your machine has one, and use the bobbin thread weight it recommends (usually 60 wt or 90 wt)."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-bobbin-thread-showing-on-top"},{"id":"fix-needle-breaks","title":"Needle breaks","symptoms":["needle","hoop","timing"],"causes":"needle hitting the hoop or cap frame, bent needle, pulling the fabric while sewing, presser foot too low, needle too fine for the material, design too dense, timing out","steps":["Run a trace (contour check) before sewing to make sure the design stays inside the hoop's sew field.","Replace the needle and check that the needle bar and presser foot are not bent.","Use a larger or stronger needle for caps, canvas and heavy seams (80/12–90/14, titanium-coated if available).","Never pull or push the hoop while the machine sews.","Check that the correct hoop is selected on the machine."],"callTech":"the needle hit the hook or the needle plate — check the hook for burrs and the timing before sewing again.","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-needle-breaks"},{"id":"fix-puckering-around-the-design","title":"Puckering around the design","symptoms":["puckering","hoop"],"causes":"fabric loose or stretched in the hoop, too light a backing, density too high, no underlay, tension too tight","steps":["Re-hoop with the fabric firm but not stretched; knit ribs should stay straight.","Use cut-away backing on knits and stretchy fabrics; add a second layer for dense designs.","Loosen upper tension slightly if the I-test shows the top thread pulling tight.","In the design, add underlay and reduce density, or reduce stitch count on large fills."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-puckering-around-the-design"},{"id":"fix-outlines-don-t-line-up-registration","title":"Outlines don't line up (registration)","symptoms":["registration","hoop","puckering"],"causes":"fabric moving in the hoop, not enough backing, no pull compensation in the design, loose pantograph or frame","steps":["Hoop tighter, use a firmer backing, and add a temporary spray adhesive for slippery fabrics.","Check that the hoop or frame is clipped firmly into the arms and that the frame doesn't wobble.","In the design, add pull compensation (about 0.2–0.4 mm on wovens, more on knits) and sew outlines after the fills they surround.","If every design is shifted in the same direction, have the pantograph belts and drive checked."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-outlines-don-t-line-up-registration"},{"id":"fix-gaps-between-fills-and-outlines","title":"Gaps between fills and outlines","symptoms":["registration","puckering"],"causes":"fabric pull, too little overlap or pull compensation in the design, loose hooping","steps":["Hoop firmer and add backing.","Increase pull compensation and overlap between touching objects in the design.","Use underlay so the fabric is stabilized before the cover stitches pull it."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-gaps-between-fills-and-outlines"},{"id":"fix-trimmer-not-cutting-or-leaving-long-tails","title":"Trimmer not cutting or leaving long tails","symptoms":["trimmer","thread"],"causes":"lint or thread wrapped round the knife, dull moving knife, trimmer turned off on the machine, design has no trim commands","steps":["Remove the needle plate and clear lint and thread from the moving and fixed knives.","Check that trimming is enabled in the machine settings and that the jump-to-trim setting matches how the design marks trims.","Re-export the design with trims included.","Have the knife replaced or sharpened if it is chipped or cuts only sometimes."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-trimmer-not-cutting-or-leaving-long-tails"},{"id":"fix-skipped-stitches","title":"Skipped stitches","symptoms":["needle","timing","looping"],"causes":"wrong or damaged needle, needle rotated, fabric flagging, hook timing, thread too heavy for the needle","steps":["New needle, correct size, long groove facing front, pushed fully up.","Lower the presser foot and hoop tighter to stop flagging.","Use a ballpoint needle on knits.","If skips continue on every needle, the hook timing is likely off."],"callTech":"skips started after a needle strike or a hard nest.","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-skipped-stitches"},{"id":"fix-false-thread-break-stops","title":"False thread-break stops","symptoms":["sensor","thread"],"causes":"thread not wrapped around the sensor wheel, lint in the sensor, sensitivity set too high, very slippery or fine thread","steps":["Rethread the needle and make sure the thread wraps the sensor wheel as shown on the head.","Clean lint from the sensor wheel and check that it spins freely.","Lower the thread-break sensitivity or increase the number of stitches before a break is detected (setting names vary by brand)."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-false-thread-break-stops"},{"id":"fix-machine-won-t-read-the-design-file","title":"Machine won't read the design file","symptoms":["file","usb"],"causes":"wrong format for the machine, design larger than the selected hoop, USB stick formatted wrongly, long file names or too many files","steps":["Export in the machine's format: DST for most commercial machines, TAP for Happy, PES for Brother and Baby Lock, JEF for Janome, VP3 for Husqvarna Viking and Pfaff, EXP for Melco and Bernina.","Check the design fits the hoop or frame you plan to use.","Use a small USB stick (8–32 GB) formatted FAT32, put designs in the root or a shallow folder, and keep file names short with no special characters.","Try a different USB stick or port."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-machine-won-t-read-the-design-file"},{"id":"fix-design-sews-in-the-wrong-place-or-hits-the-frame","title":"Design sews in the wrong place or hits the frame","symptoms":["frame","hoop","registration"],"causes":"origin not set, wrong hoop selected, design start point offset, frame not centred","steps":["Select the correct frame or hoop on the panel, then move the frame to the centre of the area you want to sew.","Run a trace (outline check) before every new job.","On commercial machines, set the start point (origin) after positioning the frame, not before."],"callTech":"","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-design-sews-in-the-wrong-place-or-hits-the-frame"},{"id":"fix-machine-is-loud-or-knocking","title":"Machine is loud or knocking","symptoms":["noise","oiling","timing"],"causes":"dry hook, lint build-up, loose needle plate or screws, a damaged hook, worn parts","steps":["Clean the hook area and oil it as the manual specifies.","Tighten the needle plate screws.","Stop sewing if the noise is a sharp knock or grinding — that is mechanical damage."],"callTech":"the noise continues after cleaning and oiling.","url":"https://easydigitizer.com/troubleshooter/stitch-problems#fix-machine-is-loud-or-knocking"}]},"brands":[{"slug":"baby-lock","name":"Baby Lock","class":"both","origin":"USA (Tacony Corporation brand)","formats":"PES (native), PHC, PHX (newer models), DST","panel":"Multi-needle (Venture 2, Valiant, Alliance, Enterprise): colour touch panel with touch pen; single-needle Meridian, Altair, Solaris, Destiny, Journey, Flare: colour LCD touch screen","support":"https://babylock.com/machine-and-software-support","url":"https://easydigitizer.com/troubleshooter/baby-lock","markdown":"https://easydigitizer.com/troubleshooter/baby-lock.md","summary":"On any Baby Lock, rethread the top thread with the presser foot raised, put in a new embroidery needle, and clean lint out of the hook race; that clears most stops and birdnests. On the multi-needle Venture 2 the message you will see most is \"Check upper and bobbin thread.\"; on single-needle machines it is \"The safety device has been activated. Is the thread tangled? Is the needle bent?\". Multi-needle Baby Locks need a drop of oil on the hook every day, but the single-needle embroidery machines must not be oiled by the owner.","models":[{"id":"model-venture-2-bmvt10-2-and-venture-bmvt10","name":"Venture 2 (BMVT10-2) and Venture (BMVT10)","specs":{"Type":"Multi-needle, 10 needles","Years":"Venture 2 current; original Venture is the previous model","Field":"360 × 200 mm (14 × 7-7/8 in)","Max speed":"1,000 spm (600 spm with some frames; minimum 400 spm)","Panel":"colour touch screen with built-in camera, wireless LAN and USB","Formats":"PES, PHC, PHX, DST (up to 500,000 stitches per design)"},"tags":["multi-needle","10-needle","cap","camera","wireless"],"summary":"Baby Lock's current 10-needle flagship. Its guide lists 66 text error messages, from thread sensor stops to motor and power supply faults. Most stops come from lint in the trimmer knives, dirty tension discs, or a dry hook when the daily oil drop is missed.","manual":"https://babylock.com/bmvt10-2-instruction-and-reference-guide-english","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-venture-2-bmvt10-2-and-venture-bmvt10"},{"id":"model-capella-bmcap","name":"Capella (BMCAP)","specs":{"Type":"Single-needle, commercial-style tubular arm","Years":"current","Field":"300 × 200 mm (11-3/4 × 7-7/8 in)","Max speed":"1,000 spm (lower with some frames)","Panel":"colour touch screen, USB","Formats":"PES, PHC, DST"},"tags":["cap","tubular","starter commercial"],"summary":"Built on the same tubular-arm body as a commercial multi-needle so it can sew caps and sleeves, but you change thread colours yourself. Typical problems are threading mistakes after colour changes and lint in the trimmer. It uses the daily hook-oiling routine.","manual":"https://babylock.com/capella-bmcap-instruction-and-reference-guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-capella-bmcap"},{"id":"model-valiant-bmv10-and-enterprise-bnt10l","name":"Valiant (BMV10) and Enterprise (BNT10L)","specs":{"Type":"Multi-needle, 10 needles","Years":"Enterprise is the earlier model; Valiant followed; both now previous models","Field":"360 × 200 mm (14 × 7-7/8 in)","Max speed":"1,000 spm","Panel":"colour touch screen with touch pen, USB; Valiant adds a built-in camera","Formats":"PES, PHC, DST"},"tags":["multi-needle","10-needle","cap","older"],"summary":"Workhorse 10-needle machines still common in small shops. Their guides show error messages as screen pictures rather than text, but the meanings match the Venture 2 list below (thread sensor, needle bar case, picker, trimmer, USB and motor-lock stops). The guide warns that too little oil on the race can itself trigger an error.","manual":"https://babylock.com/BMV10_Instruction_Reference_Guide_Final_05.18.16%5B1%5D","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-valiant-bmv10-and-enterprise-bnt10l"},{"id":"model-alliance-bnal","name":"Alliance (BNAL)","specs":{"Type":"Multi-needle","Years":"previous model","Field":"largest standard frame 200 × 200 mm (8 × 8 in)","Max speed":"1,000 spm (400 to 600 spm with the cap frame)","Panel":"colour touch screen with touch pen, USB","Formats":"PES, PHC, DST"},"tags":["multi-needle","cap","older"],"summary":"A multi-needle machine whose guide shows messages as pictures. The usual faults are thread picker jams, moving-knife lint, and motor lock-ups from thread caught in the bobbin case; the fix for the last one is to clean the race and oil it.","manual":"https://babylock.com/alliance-bnal-instruction-reference-guide-2","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-alliance-bnal"},{"id":"model-meridian-2-blma2-and-meridian-blma","name":"Meridian 2 (BLMA2) and Meridian (BLMA)","specs":{"Type":"Home embroidery-only, single needle","Years":"Meridian 2 current; Meridian previous","Field":"360 × 240 mm (14 × 9-1/2 in)","Max speed":"1,050 spm","Panel":"colour LCD touch screen, wireless LAN, USB","Formats":"PES, PHC, PHX, DST"},"tags":["home","embroidery-only","large-field","wireless"],"summary":"Large-field single-needle machine popular with home businesses. It has motor-overheat and needle-position-sensor safety messages and a needle plate cover check. Do not oil it yourself.","manual":"https://babylock.com/meridian-2-blma2-instruction-and-reference-guide-1","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-meridian-2-blma2-and-meridian-blma"},{"id":"model-altair-2-blta2-and-altair-blta","name":"Altair 2 (BLTA2) and Altair (BLTA)","specs":{"Type":"Home sewing and embroidery combo, single needle","Years":"Altair 2 current; Altair previous","Field":"see guide","Max speed":"1,050 spm","Panel":"colour LCD touch screen, wireless LAN, USB","Formats":"PES, PHC, PHX, DST"},"tags":["home","combo","large-field"],"summary":"The sewing-and-embroidery partner of the Meridian. Problems are usually threading, bobbin seating, and the needle plate or dual feed foot left on when switching to embroidery. Not user-oiled.","manual":"https://babylock.com/altair2-blta2-instruction-and-reference-guide-2","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-altair-2-blta2-and-altair-blta"},{"id":"model-solaris-vision-blsa3-solaris-2-blsa2-and-solaris","name":"Solaris Vision (BLSA3), Solaris 2 (BLSA2) and Solaris (BLSA)","specs":{"Type":"Premium home sewing and embroidery, single needle","Years":"Solaris, then Solaris 2, then Solaris Vision (newest)","Field":"408 × 272 mm frame (16 × 10-5/8 in) on Solaris Vision","Max speed":"adjustable on screen; see guide","Panel":"large colour touch screen with built-in camera and projector","Formats":"see the sewing guide's specifications"},"tags":["home","premium","camera","projector","large-field"],"summary":"Baby Lock's top single-needle machine. Its embroidery guide lists 28 text messages; camera sticker messages, the dual feed module warning and the needle plate warning are the ones people hit most.","manual":"https://babylock.com/solaris-vision-blsa3-instruction-and-reference-guide-embroidery-2","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-solaris-vision-blsa3-solaris-2-blsa2-and-solaris"},{"id":"model-destiny-ii-bldy2-journey-bljy-and-flare-blmfl","name":"Destiny II (BLDY2), Journey (BLJY) and Flare (BLMFL)","specs":{"Type":"Home sewing and embroidery combo (Destiny II, Journey) and embroidery-only (Flare), single needle","Years":"Flare is a current model; Destiny II and Journey are older generations","Field":"Destiny II 360 × 240 mm; Journey 180 × 130 mm (300 × 180 mm with the multi-position frame); Flare 180 × 130 mm large frame","Max speed":"Flare 850 spm; others adjustable, see guide","Panel":"colour LCD touch screen, USB","Formats":"Destiny II PES, PHA, PHB, PHC, DST; Journey and Flare PES, PHC, DST"},"tags":["home","combo","mid-range"],"summary":"Mid-range machines with the familiar Baby Lock message set (\"Check and rethread the upper thread.\", \"Attach the embroidery frame.\", USB messages). None of them are oiled by the owner.","manual":"https://babylock.com/journey-bljy-instruction-and-reference-guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#model-destiny-ii-bldy2-journey-bljy-and-flare-blmfl"}],"codes":[{"id":"code-check-upper-and-bobbin-thread","code":"Check upper and bobbin thread","message":"Check upper and bobbin thread.","meaning":"A thread sensor tripped: top thread broke or left a guide, bobbin empty or broken, tension too tight, or lint in the tension disc.","fix":"Rethread under the upper and middle thread guides, check the bobbin has about 2 in of thread pulled out, clean lint from between the tension felts, then back up a few stitches and restart.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-check-upper-and-bobbin-thread"},{"id":"code-safety-device-activated","code":"Safety device activated","message":"The safety device has been activated. Is the thread tangled? Is the needle bent?","meaning":"The motor locked because of jammed thread or a bent needle.","fix":"Turn off, clear thread from the hook race and bobbin case, fit a new needle, rethread. On multi-needle models oil the race after cleaning.","models":"Venture 2, Solaris Vision, Journey","source":"Venture 2 guide, Solaris Vision guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-safety-device-activated"},{"id":"code-trimming-sensor-error","code":"Trimming sensor error","message":"Trimming sensor error.","meaning":"Lint or thread around the moving knife, fixed knife or thread retaining plate stopped the trimmer.","fix":"Remove the needle plate and brush the knife area clean; repeat monthly.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-trimming-sensor-error"},{"id":"code-wiper-error","code":"Wiper error","message":"Wiper error","meaning":"Thread wrapped on the wiper, lint at the knives, or thread not in the cutter groove.","fix":"Remove the thread from the wiper, clean the knives, seat the thread in the cutter groove.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-wiper-error"},{"id":"code-picker-error","code":"Picker error","message":"Picker error","meaning":"The thread picker did not move properly.","fix":"Pull tangled thread off the picker and touch OK.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-picker-error"},{"id":"code-needle-threader-error","code":"Needle threader error","message":"Needle threader error","meaning":"The automatic threader jammed.","fix":"Remove thread from the threader mechanism and touch OK.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-threader-error"},{"id":"code-needle-threader-in-position","code":"Needle threader in position","message":"Needle threader is in threading position.","meaning":"Another button was pressed while threading.","fix":"Let threading finish, then continue.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-threader-in-position"},{"id":"code-inappropriate-needle-stop-position","code":"Inappropriate needle stop position","message":"Inappropriate needle stop position","meaning":"The needle stopped at the wrong point.","fix":"Turn the handwheel until its mark is at the top, then touch OK.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-inappropriate-needle-stop-position"},{"id":"code-needle-bar-case-home-position-error","code":"Needle bar case home position error","message":"Needle bar case home position error.","meaning":"The needle bar case could not return home.","fix":"Touch OK to reset; clear any thread pulling on the case.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-bar-case-home-position-error"},{"id":"code-needle-bar-case-position-error","code":"Needle bar case position error","message":"Needle bar case position error","meaning":"The case stopped between needles.","fix":"Touch OK to reset.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-bar-case-position-error"},{"id":"code-needle-case-motor-locked","code":"Needle case motor locked","message":"Needle case motor has been locked.","meaning":"The needle bar case motor jammed.","fix":"Touch OK to reset; call a retailer if it repeats.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-case-motor-locked"},{"id":"code-stop-while-transferring","code":"Stop while transferring","message":"Stop while needle bar case transferring.","meaning":"The machine stopped mid needle change.","fix":"Touch OK so the case resets.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-stop-while-transferring"},{"id":"code-thread-antenna","code":"Thread antenna","message":"Please set up the \"Thread antenna\"","meaning":"The thread guide assembly is not raised.","fix":"Raise and lock the thread guide assembly.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-thread-antenna"},{"id":"code-unlock-key","code":"Unlock key","message":"Press the unlock key to unlock the machine.","meaning":"Trim was pressed while locked.","fix":"Touch the unlock key first.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-unlock-key"},{"id":"code-start-and-end-points","code":"Start and end points","message":"Impossible to set the start & the end points.","meaning":"The chosen start point is outside the sewable area.","fix":"Change the start point or move the design.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-start-and-end-points"},{"id":"code-change-to-a-larger-frame","code":"Change to a larger frame","message":"Change to a larger embroidery frame.","meaning":"The frame is too small for the design (on Venture 2, loose frame holder thumb screws also cause it).","fix":"Tighten the frame holder screws, or fit a larger frame.","models":"Venture 2, Meridian 2, Solaris Vision","source":"Venture 2 guide, Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-change-to-a-larger-frame"},{"id":"code-exceeds-data-capacity-multi-needle","code":"Exceeds data capacity (multi-needle)","message":"This pattern cannot be used since it exceeds the data capacity.","meaning":"The design has more than 500,000 stitches.","fix":"Reduce stitches or split the design in software.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-exceeds-data-capacity-multi-needle"},{"id":"code-file-exceeds-capacity-home","code":"File exceeds capacity (home)","message":"This file exceeds the data capacity and cannot be used. Use a suitable size file.","meaning":"The file is too big for the machine.","fix":"Check size and format; resize or split in software.","models":"Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-file-exceeds-capacity-home"},{"id":"code-file-cannot-be-used","code":"File cannot be used","message":"This file cannot be used.","meaning":"The file format is not supported.","fix":"Re-save as PES (or DST) and copy again.","models":"Venture 2, Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-file-cannot-be-used"},{"id":"code-pattern-cannot-be-used","code":"Pattern cannot be used","message":"This pattern cannot be used.","meaning":"The design was downloaded for a different machine.","fix":"Use a version of the design licensed for this machine.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-pattern-cannot-be-used"},{"id":"code-cannot-recognize-data","code":"Cannot recognize data","message":"Cannot recognize the data for the selected pattern. The data may be corrupted.","meaning":"The file is damaged or unreadable.","fix":"Turn off and on, then re-export and recopy the file.","models":"Venture 2, Meridian 2, Solaris Vision","source":"Meridian 2 guide, Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-cannot-recognize-data"},{"id":"code-usb-media-error","code":"USB media error","message":"USB media error","meaning":"The USB stick cannot be read.","fix":"Try again, then use a plain flash drive from Baby Lock's USB list.","models":"Venture 2, Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-usb-media-error"},{"id":"code-usb-cannot-be-used","code":"USB cannot be used","message":"This USB media cannot be used.","meaning":"The stick type is not supported.","fix":"Use a different plain USB flash drive.","models":"Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide, Solaris Vision guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-usb-cannot-be-used"},{"id":"code-usb-not-loaded","code":"USB not loaded","message":"USB media is not loaded. Load USB media.","meaning":"No USB stick inserted when opening or saving.","fix":"Insert the stick and wait for it to be read.","models":"Venture 2, Journey","source":"Venture 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-usb-not-loaded"},{"id":"code-failed-to-save-file","code":"Failed to save file","message":"Failed to save file.","meaning":"No more image files can be saved on the stick.","fix":"Delete files from the stick or use another one.","models":"Venture 2, Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-failed-to-save-file"},{"id":"code-not-enough-memory","code":"Not enough memory","message":"Not enough available memory to save the data. Delete some patterns or use a different media.","meaning":"Memory is full.","fix":"Delete old designs or save to USB.","models":"Meridian 2, Solaris Vision","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-not-enough-memory"},{"id":"code-main-motor-errors","code":"Main motor errors","message":"Main motor current / encoder connect / encoder signal / rotate / speed error.","meaning":"Main motor or its sensor fault.","fix":"Restart once; if it returns, call an authorised Baby Lock retailer.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-main-motor-errors"},{"id":"code-power-supply-voltage-error","code":"Power supply voltage error","message":"Power supply voltage error (24V or 40V, high or low).","meaning":"Internal supply voltage out of range.","fix":"Plug into a wall outlet directly, restart once, then call a retailer.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-power-supply-voltage-error"},{"id":"code-communication-errors","code":"Communication errors","message":"Communication error. / Communication time out error. / EEPROM read/write error. / Panel communication error. / Machine PCB reset.","meaning":"Electronics fault.","fix":"Restart once; then call a retailer.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-communication-errors"},{"id":"code-x-y-home-error","code":"X/Y home error","message":"X-axis home position error. / Y-axis home position error.","meaning":"The carriage could not find home.","fix":"Clear anything blocking the carriage, restart, then call a retailer.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-x-y-home-error"},{"id":"code-xy-moving-error","code":"XY moving error","message":"XY moving error.","meaning":"The design would drive the frame past its limit.","fix":"Use a larger frame or move the design toward the centre.","models":"Venture 2","source":"Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-xy-moving-error"},{"id":"code-positioning-mark","code":"Positioning mark","message":"Cannot recognize the embroidery positioning mark.","meaning":"The camera did not see the positioning sticker.","fix":"Put the sticker inside the selected area and scan again.","models":"Venture 2, Solaris Vision","source":"Venture 2 guide, Solaris Vision guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-positioning-mark"},{"id":"code-remove-positioning-mark","code":"Remove positioning mark","message":"Remove the embroidery positioning mark.","meaning":"The camera found the sticker.","fix":"Peel the sticker off and touch OK.","models":"Venture 2, Solaris Vision","source":"Solaris Vision guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-remove-positioning-mark"},{"id":"code-preventive-maintenance","code":"Preventive maintenance","message":"Preventive maintenance is recommended.","meaning":"A service is due by run time.","fix":"Touch OK to continue and book a retailer service.","models":"All listed","source":"Meridian 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-preventive-maintenance"},{"id":"code-resume-after-power-off","code":"Resume after power off","message":"OK to recall and resume previous memory?","meaning":"Power was lost mid-design.","fix":"Touch OK and back up a few stitches before restarting.","models":"All listed","source":"Meridian 2 guide, Venture 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-resume-after-power-off"},{"id":"code-set-the-clock","code":"Set the clock","message":"Set the clock.","meaning":"Date and time are not set.","fix":"Set them in the settings screen.","models":"Venture 2, Meridian 2, Journey","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-set-the-clock"},{"id":"code-pattern-outside-frame","code":"Pattern outside frame","message":"Pattern extends to the outside of embroidery frame.","meaning":"Lettering is too large for the frame.","fix":"Shrink or rearrange the text, or rotate it 90 degrees.","models":"Venture 2, Meridian 2, Solaris Vision","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-pattern-outside-frame"},{"id":"code-bobbin-almost-empty","code":"Bobbin almost empty","message":"The bobbin thread is almost empty.","meaning":"Bobbin running out (not shown if the thread sensor is OFF).","fix":"Stop, remove the frame, fit a full bobbin, back up a few stitches.","models":"Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-bobbin-almost-empty"},{"id":"code-replace-bobbin-prompt","code":"Replace bobbin prompt","message":"Remove the embroidery frame and replace the bobbin. OK to move the embroidery carriage to its previous position?","meaning":"Shown while changing the bobbin mid-design.","fix":"Change the bobbin, refit the frame, touch OK so the carriage returns.","models":"Solaris Vision","source":"Solaris Vision guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-replace-bobbin-prompt"},{"id":"code-lower-the-presser-foot","code":"Lower the presser foot","message":"Lower the presser foot lever.","meaning":"The presser foot lifter was pressed with the lever up and the needle down.","fix":"Lower the presser foot lever.","models":"Meridian 2, Solaris Vision","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-lower-the-presser-foot"},{"id":"code-bobbin-winder-safety","code":"Bobbin winder safety","message":"The bobbin winder safety device has activated. Is the thread tangled?","meaning":"The bobbin winder jammed.","fix":"Cut away the tangle and rewind.","models":"Meridian 2, Solaris Vision, Journey","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-bobbin-winder-safety"},{"id":"code-main-shaft-motor-heated","code":"Main shaft motor heated","message":"The safety device was activated since the main shaft motor was heated. Is the thread tangled?","meaning":"The motor overheated.","fix":"Clear thread tangles and let it cool; call a retailer if it repeats.","models":"Meridian 2","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-main-shaft-motor-heated"},{"id":"code-main-shaft-motor-seized","code":"Main shaft motor seized","message":"The safety device was activated since the main shaft motor seized. Is the thread tangled?","meaning":"Motor locked by tangled thread or a thread delivery problem.","fix":"Turn off, clean the race, reseat the bobbin case, rethread.","models":"Meridian 2","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-main-shaft-motor-seized"},{"id":"code-needle-position-sensor","code":"Needle position sensor","message":"The safety device was activated since the needle position sensor malfunctioned.","meaning":"Sensor fault.","fix":"Turn off and on; call a retailer if it returns.","models":"Meridian 2","source":"Meridian 2 guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-position-sensor"},{"id":"code-no-needle-plate-cover","code":"No needle plate cover","message":"There is no needle plate cover. Attach a needle plate cover.","meaning":"The bobbin cover is missing.","fix":"Refit the needle plate cover.","models":"Meridian 2, Journey","source":"Meridian 2 guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-no-needle-plate-cover"},{"id":"code-needle-plate-warning","code":"Needle plate warning","message":"Turn off the machine before attaching or removing the needle plate.","meaning":"The needle plate was removed with power on.","fix":"Turn off, refit the plate, turn on.","models":"Solaris Vision","source":"Solaris Vision guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-needle-plate-warning"},{"id":"code-dual-feed-attached","code":"Dual feed attached","message":"Remove Dual Feed module from the machine.","meaning":"The dual feed foot is still on in embroidery mode.","fix":"Remove the dual feed foot and fit the embroidery foot.","models":"Solaris Vision, Journey","source":"Solaris Vision guide, Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-dual-feed-attached"},{"id":"code-check-and-rethread","code":"Check and rethread","message":"Check and rethread the upper thread.","meaning":"Top thread broken or misthreaded.","fix":"Raise the presser foot and rethread from the spool.","models":"Journey","source":"Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-check-and-rethread"},{"id":"code-upper-thread-not-threaded","code":"Upper thread not threaded","message":"The upper thread may not be threaded correctly. Thread the upper thread from the beginning.","meaning":"The machine thinks the top thread missed a guide.","fix":"Unthread and thread again from the spool with the foot up.","models":"Journey","source":"Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-upper-thread-not-threaded"},{"id":"code-attach-the-frame","code":"Attach the frame","message":"Attach the embroidery frame.","meaning":"Start was pressed with no frame fitted.","fix":"Slide the hoop onto the embroidery unit until it locks.","models":"Journey","source":"Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-attach-the-frame"},{"id":"code-carriage-will-move","code":"Carriage will move","message":"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage.","meaning":"Normal warning before the unit moves.","fix":"Keep clear and touch OK.","models":"Journey","source":"Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-carriage-will-move"},{"id":"code-general-malfunction","code":"General malfunction","message":"A malfunction occurred. Turn the machine off, then on again.","meaning":"Internal fault.","fix":"Restart; take it to a retailer if it repeats.","models":"Journey","source":"Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-general-malfunction"},{"id":"code-shutoff-support-mode","code":"Shutoff support mode","message":"The shutoff support mode has been activated. Turn off the machine.","meaning":"The power-saving timer shut the machine down.","fix":"Turn the machine off and on again; lengthen or turn off the timer in settings.","models":"Journey","source":"Journey guide","url":"https://easydigitizer.com/troubleshooter/baby-lock#code-shutoff-support-mode"}],"problems":[{"id":"fix-top-thread-keeps-breaking","title":"Top thread keeps breaking","symptoms":["thread","needle","tension"],"causes":"threading missed a guide, bent or sticky needle, tension too tight, old thread, dense design","steps":["Rethread with the presser foot up so the thread seats in the tension discs. On multi-needle machines confirm it passes under the upper and middle guides.","Fit a new embroidery needle (Baby Lock recommends HAX 130 EBBR on multi-needle models).","Pull thread under the needle by hand; it should run smoothly.","Try new, good-quality thread and slow to 400 spm for metallics.","On multi-needle machines clean the tension felts and thread guide plates.","Fix stacked or very short stitches in the design file."],"callTech":"breaks continue with new needle, new thread and a clean tension unit.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-top-thread-keeps-breaking"},{"id":"fix-birdnest-under-the-hoop","title":"Birdnest under the hoop","symptoms":["birdnest","thread","tension"],"causes":"top thread threaded with the foot down, bobbin not seated, wrong bobbin, loose hooping","steps":["Cut the nest free from underneath.","Raise the foot and rethread completely.","Remove the bobbin case, clean the race, reseat the bobbin.","Use bobbins made for your model.","Hoop tight with stabilizer."],"callTech":"nests continue with correct threading; timing may be off.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-birdnest-under-the-hoop"},{"id":"fix-bobbin-shows-on-top-poor-tension-balance","title":"Bobbin shows on top / poor tension balance","symptoms":["bobbin","tension"],"causes":"top tension too tight, lint in the bobbin case, wrong bobbin thread","steps":["Rethread top and bobbin.","Clean the bobbin case spring area at each bobbin change on multi-needle models.","On multi-needle models check bobbin tension with the drop-weight method in the guide before changing top tension.","Check the back: bobbin should fill roughly the middle third of a satin column."],"callTech":"the tension dial has no effect.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-bobbin-shows-on-top-poor-tension-balance"},{"id":"fix-needle-breaks-or-hits-the-plate","title":"Needle breaks or hits the plate","symptoms":["needle"],"causes":"needle not fully inserted, loose clamp, bent needle, frame hitting objects","steps":["Fit a new needle all the way up and tighten the clamp.","Check the embroidery foot is on correctly.","Keep the carriage and frame clear of walls and other items.","Replace a scratched needle plate or bobbin case."],"callTech":"the needle still strikes the plate with a new needle.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-needle-breaks-or-hits-the-plate"},{"id":"fix-machine-stops-with-safety-device-or-motor-lock-message","title":"Machine stops with \"safety device\" or motor-lock message","symptoms":["sensor","motor","thread"],"causes":"thread wound in the race or bobbin case, bent needle, dry race on multi-needle models","steps":["Turn off the power.","Remove the bobbin case and pull every loose thread out of the race.","On multi-needle models oil the race after cleaning; the Valiant guide notes that too little oil can itself trigger an error.","Fit a new needle and rethread."],"callTech":"the handwheel is stiff or the message returns immediately.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-machine-stops-with-safety-device-or-motor-lock-message"},{"id":"fix-threads-not-trimmed-trimming-sensor-error","title":"Threads not trimmed / \"Trimming sensor error\"","symptoms":["trimmer","sensor"],"causes":"lint around the moving and fixed knives","steps":["Remove the needle plate and brush the knife area.","Clean it at least monthly.","Check the thread is in the cutter groove."],"callTech":"the error persists after cleaning.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-threads-not-trimmed-trimming-sensor-error"},{"id":"fix-embroidery-unit-or-frame-not-recognised","title":"Embroidery unit or frame not recognised","symptoms":["hoop","frame","motor"],"causes":"unit not fully seated, hoop fitted before the unit initialised, loose frame holder screws","steps":["Single-needle: turn off, remove the hoop, reseat the embroidery unit, turn on and wait for the carriage to finish moving before fitting the hoop.","Multi-needle: tighten both thumb screws on the frame holder and use the holder that matches your frame."],"callTech":"the carriage will not initialise.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-embroidery-unit-or-frame-not-recognised"},{"id":"fix-design-out-of-registration","title":"Design out of registration","symptoms":["registration","hoop"],"causes":"loose hooping, wrong stabilizer, frame bumped, oversized hoop","steps":["Hoop tight with suitable stabilizer.","Use the smallest hoop that fits the design.","Never move the carriage by hand while sewing.","Add underlay and pull compensation for stretchy fabric."],"callTech":"a stable test design drifts every time.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-design-out-of-registration"},{"id":"fix-loops-on-top","title":"Loops on top","symptoms":["looping","tension"],"causes":"low top tension, thread out of the tension disc, wax on the guide plates","steps":["Rethread with the foot up.","Clean wax and lint from the tension unit.","Raise top tension slightly and test."],"callTech":"turning the dial changes nothing.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-loops-on-top"},{"id":"fix-usb-design-not-showing-or-rejected","title":"USB design not showing or rejected","symptoms":["usb","file"],"causes":"wrong format, too large, too many stitches, unsupported stick","steps":["Save as PES (or DST).","Check the design fits the largest frame for your model.","Keep multi-needle designs under 500,000 stitches.","Use a plain USB flash drive from Baby Lock's compatibility list."],"callTech":"no stick is ever recognised.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-usb-design-not-showing-or-rejected"},{"id":"fix-noisy-machine-or-stiff-handwheel","title":"Noisy machine or stiff handwheel","symptoms":["noise","oiling"],"causes":"lint in the hook, missed oiling (multi-needle), damage","steps":["Clean the hook and race.","Multi-needle: oil the hook. Single-needle: do not oil; book a service."],"callTech":"noise continues after cleaning.","url":"https://easydigitizer.com/troubleshooter/baby-lock#fix-noisy-machine-or-stiff-handwheel"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the bobbin area","notes":"Multi-needle: clean the bobbin case spring and check bobbin tension"},{"interval":"Daily before use (multi-needle)","task":"One drop of oil on the hook","notes":"Venture, Valiant, Alliance, Enterprise, Capella"},{"interval":"Every 40 to 50 hours (multi-needle)","task":"One drop of oil on the lower needle bar above the felt washer","notes":"Wipe away excess so it does not drip on work"},{"interval":"Monthly (multi-needle)","task":"Clean around the needle plate and trimmer knives","notes":"Prevents trimming and wiper errors"},{"interval":"Weekly or as lint builds (single-needle)","task":"Clean the race","notes":"Remove the needle plate cover and bobbin case, brush out lint"},{"interval":"When tension drifts","task":"Clean the tension unit and guide plates","notes":"Remove the tension dials on multi-needle models"},{"interval":"When the reminder appears","task":"Retailer service","notes":"\"Preventive maintenance is recommended.\" repeats until serviced"},{"interval":"Never (single-needle models)","task":"Owner oiling","notes":"Meridian, Altair, Destiny, Journey, Flare and Aurora guides say the owner must not oil them"}],"manuals":[{"title":"Baby Lock machine and software support","url":"https://babylock.com/machine-and-software-support","note":"manuals, updates and contact for all models"},{"title":"Venture 2 Instruction and Reference Guide (PDF)","url":"https://babylock.com/bmvt10-2-instruction-and-reference-guide-english","note":"66 text error messages, troubleshooting and oiling"},{"title":"Capella Instruction and Reference Guide (PDF)","url":"https://babylock.com/capella-bmcap-instruction-and-reference-guide","note":"specs and care"},{"title":"Valiant Instruction and Reference Guide (PDF)","url":"https://babylock.com/BMV10_Instruction_Reference_Guide_Final_05.18.16%5B1%5D","note":"error screens, oiling schedule"},{"title":"Enterprise Instruction and Reference Guide (PDF)","url":"https://babylock.com/enterprise-bnt10l-instruction-and-reference-guide","note":"older 10-needle guide"},{"title":"Alliance Instruction and Reference Guide (PDF)","url":"https://babylock.com/alliance-bnal-instruction-reference-guide-2","note":"error screens and maintenance"},{"title":"Meridian 2 Instruction and Reference Guide (PDF)","url":"https://babylock.com/meridian-2-blma2-instruction-and-reference-guide-1","note":"23 text error messages, specs"},{"title":"Altair 2 Instruction and Reference Guide (PDF)","url":"https://babylock.com/altair2-blta2-instruction-and-reference-guide-2","note":"combo machine guide"},{"title":"Solaris Vision embroidery guide (PDF)","url":"https://babylock.com/solaris-vision-blsa3-instruction-and-reference-guide-embroidery-2","note":"28 embroidery error messages"},{"title":"Destiny II Instruction and Reference Guide (PDF)","url":"https://babylock.com/destiny-ii-bldy2-instruction-and-reference-guide","note":"combo machine guide"},{"title":"Journey Instruction and Reference Guide (PDF)","url":"https://babylock.com/journey-bljy-instruction-and-reference-guide","note":"full error message list"},{"title":"Flare Instruction and Reference Guide (PDF)","url":"https://babylock.com/flare-blmfl-instruction-and-reference-guide-1","note":"embroidery-only guide"},{"title":"Aurora Instruction and Reference Guide (PDF)","url":"https://babylock.com/aurora-blmar-instruction-and-reference-guide-2","note":"guide incl. no-oil rule"}],"faq":[{"q":"Should I oil my Baby Lock?","a":"Only the multi-needle and commercial-style models (Venture, Valiant, Alliance, Enterprise, Capella): one drop on the hook every day and a drop on the lower needle bar every 40 to 50 hours. Single-needle embroidery and combo machines are factory-lubricated, and their guides say the owner must not oil them."},{"q":"What does \"Check upper and bobbin thread\" mean on my Venture?","a":"A thread sensor stopped the machine. The top thread may have broken or slipped out of a guide, the bobbin may be empty, the tension may be too tight, or lint in the tension disc is fooling the sensor. Rethread, check the bobbin and clean the tension felts."},{"q":"Why does my Baby Lock say \"The safety device has been activated\"?","a":"The motor locked, usually from thread jammed in the hook race or a bent needle. Turn the machine off, clear the race, fit a new needle and rethread before restarting."},{"q":"Are Baby Lock and Brother error messages the same?","a":"Many Baby Lock models share their message wording and fixes with matching Brother models; for example the Venture 2 list matches Brother's PR1055X list. Always check your own Baby Lock guide, since screens and features differ."},{"q":"Why won't my Baby Lock read my design file?","a":"Save it as PES (or DST), make sure it fits the largest hoop for your model, and keep it under the stitch limit (500,000 on Venture 2). Use a plain USB flash drive from Baby Lock's compatibility list."},{"q":"When should I take my Baby Lock in for service?","a":"When \"Preventive maintenance is recommended.\" appears, when the handwheel feels stiff, when it is noisy after cleaning, or when a motor or power supply error repeats after a restart. Those need an authorised Baby Lock retailer."}]},{"slug":"bai","name":"BAI","class":"commercial","origin":"China","formats":"DST (native), DSB","panel":"Institch i5 control system: 10 in. colour touchscreen with USB and Wi-Fi (cloud.institch.com) design transfer","support":"https://www.ibaima.com/technical-support/","url":"https://easydigitizer.com/troubleshooter/bai","markdown":"https://easydigitizer.com/troubleshooter/bai.md","summary":"Most BAI stops are fixed by rethreading the needle that stopped from the cone with the thread fully in the tension discs, fitting a fresh needle the right way round, and oiling the machine on schedule (twice a week, three times a week on long shifts). The panel fault you will see most is Main axis not in 100°: turn the handwheel (or use the panel jog) until the main shaft is back at 100°, then restart. BAI does not publish numbered error codes; the Institch i5 panel shows named faults, listed below.","models":[{"id":"model-the-mirror","name":"THE MIRROR","specs":{"Type":"Commercial single-head, 15 needles","Years":"Current","Field":"500 × 350 mm","Max speed":"1,000 spm","Panel":"Institch i5, 10 in. touchscreen, USB and Wi-Fi","Formats":"DST, DSB"},"tags":["single-head","cap","15-needle","laser","entry-level"],"summary":"BAI's entry machine for start-ups and home businesses. It ships with a cap driver, cap frames and a hooping station. Typical problems are threading mistakes, needles fitted the wrong way, and skipped oiling.","manual":"https://www.ibaima.com/download-center/","url":"https://easydigitizer.com/troubleshooter/bai#model-the-mirror"},{"id":"model-the-vision","name":"THE VISION","specs":{"Type":"Commercial single-head, 15 needles","Years":"Current (product code EOC06)","Field":"400 × 500 mm","Max speed":"1,200 spm","Panel":"Institch i5, 10 in. touchscreen, USB and Wi-Fi","Formats":"DST, DSB"},"tags":["single-head","cap","15-needle","laser","production"],"summary":"BAI's production single-head, sold for hat and apparel shops. It runs faster than the Mirror, so worn needles, dry hooks and the wrong cap settings show up sooner.","manual":"https://www.ibaima.com/download-center/","url":"https://easydigitizer.com/troubleshooter/bai#model-the-vision"},{"id":"model-the-vision-2-two-head","name":"THE VISION-2 (two-head)","specs":{"Type":"Commercial multi-head, 2 heads × 15 needles","Years":"Current","Panel":"Institch i5, 10 in. touchscreen, USB and Wi-Fi","Formats":"DST, DSB"},"tags":["multi-head","cap","15-needle"],"summary":"Both heads sew the same design at the same time; you cannot run different designs on each head. Thread breaks on one head are handled with the make-up settings (see Settings below).","manual":"https://www.ibaima.com/download-center/","url":"https://easydigitizer.com/troubleshooter/bai#model-the-vision-2-two-head"},{"id":"model-earlier-bai-models-mirror-1501-vision-v22","name":"Earlier BAI models (MIRROR-1501, VISION-V22)","specs":{"Type":"Commercial single-head, 15 needles","Years":"Earlier models, still supported"},"tags":["legacy","15-needle"],"summary":"BAI still lists these model names on its support form. If your machine has the Institch i5 panel, the faults and settings on this page apply. For other BAI-branded machines (for example older \"Pro\" or multi-head versions) check the panel software name and ask BAI support for the matching manual.","manual":"https://www.ibaima.com/technical-support/","url":"https://easydigitizer.com/troubleshooter/bai#model-earlier-bai-models-mirror-1501-vision-v22"}],"codes":[{"id":"code-connection-timeout","code":"Connection Timeout","message":"Connection Timeout","meaning":"The panel cannot talk to the multi-function (main control) board: loose signal cable, mismatched or damaged board.","fix":"Power off, reseat the cable between the panel and the multi-function board, power on. If it stays, the board needs checking or replacing by a technician.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-connection-timeout"},{"id":"code-no-response","code":"No Response","message":"No Response","meaning":"The touchscreen is not responding: loose screen plug or damaged screen.","fix":"Power off and reseat the touchscreen plug. If the screen still does not respond, it needs replacing.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-no-response"},{"id":"code-misalignment","code":"Misalignment","message":"Misalignment (touch)","meaning":"Touches land in the wrong place on the screen.","fix":"Run Screen Calibration from the Settings menu. Replace the screen if calibration does not hold.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-misalignment"},{"id":"code-main-axis-not-in-100","code":"Main axis not in 100°","message":"Main axis not in 100°","meaning":"The main shaft stopped away from its rest position of 100°, so the machine will not start or move the frame.","fix":"Turn the handwheel (or use the panel's main-shaft jog) back to 100°, then restart. If it happens every stop, the servo driver settings or its cables need checking.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-main-axis-not-in-100"},{"id":"code-main-axis-not-turn","code":"Main axis not turn","message":"Main axis not turn","meaning":"The main (spindle) motor did not turn: driver parameter error, power to the motor, or a failed driver or motor. Often a jam stops it.","fix":"Power off, remove the needle plate and clear any thread or broken needle in the hook, turn the handwheel by hand to check it moves freely, power on. If it still will not turn, call a technician to check the spindle driver and motor power.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-main-axis-not-turn"},{"id":"code-no-0","code":"No 0°","message":"No 0° (no zero signal)","meaning":"The machine cannot read the main shaft's zero position: oil or dust on the zero signal plate, damaged plate or loose cable.","fix":"Power off and wipe oil and dust off the zero signal (encoder) plate, then check its cable. Replace the plate if it is damaged.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-no-0"},{"id":"code-color-time-out","code":"Color time out","message":"Color time out","meaning":"The needle case did not finish a colour change: motor not turning, parts sticking or a loose motor cable.","fix":"Clear any birdnest that holds the needles, check the needle case slides freely by hand with power off, then retry. If it still times out, have the colour change motor and cable checked.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-color-time-out"},{"id":"code-no-needle","code":"No needle","message":"No needle","meaning":"The needle position sensor (potentiometer) cannot tell which needle is selected.","fix":"Move the needle case to a needle and retry. If the error stays, the needle detection potentiometer needs adjusting or replacing by a technician.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-no-needle"},{"id":"code-x-motor-driver-error","code":"X motor driver error","message":"X motor driver error","meaning":"The X motor driver shut down on over-voltage or over-current, or is damaged.","fix":"Free any bind in the X travel (hoop against the machine, cap driver catching), then power off and on. Replace the driver if it repeats.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-x-motor-driver-error"},{"id":"code-y-motor-driver-error","code":"Y motor driver error","message":"Y motor driver error","meaning":"The Y motor driver shut down on over-voltage or over-current, or is damaged.","fix":"Free any bind in the Y travel, then power off and on. Replace the driver if it repeats.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-y-motor-driver-error"},{"id":"code-trimmer-motor-stuck","code":"Trimmer motor stuck","message":"Trimmer motor stuck","meaning":"The trimmer did not return home: proximity switch out of place or damaged, loose motor plug, failed motor or board.","fix":"Remove the needle plate, clear thread from the knife, and set the trimmer switch back in place by hand. Reseat the motor plug. Replace the switch or motor if it persists.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-trimmer-motor-stuck"},{"id":"code-hook-motor-stuck","code":"Hook motor stuck","message":"Hook motor stuck","meaning":"The hook-side motor is not moving: loose plug, failed motor or board.","fix":"Clear any thread jam in the hook area, reseat the motor plug, power cycle. Call a technician if it continues.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-hook-motor-stuck"},{"id":"code-broken-thread-detection-error","code":"Broken thread detection error","message":"Broken thread detection error","meaning":"The thread break sensor (optocoupler board) gives bad readings: board loose or damaged, cable fault, or the top/bottom thread detection settings are wrong.","fix":"Check the top and bottom thread detection settings first, then reseat the sensor board and its cable. Replace the board if it still misreads.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-broken-thread-detection-error"},{"id":"code-x-limit-error","code":"+X limit error","message":"+X limit error","meaning":"The frame reached the +X travel limit.","fix":"Move the frame back the other way, then check the design fits the selected frame and the frame size setting is correct.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-x-limit-error"},{"id":"code-x-limit-error-b","code":"-X limit error","message":"-X limit error","meaning":"The frame reached the -X travel limit.","fix":"Move the frame back the other way and recheck design size, frame setting and start point.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-x-limit-error-b"},{"id":"code-y-limit-error","code":"+Y limit error","message":"+Y limit error","meaning":"The frame reached the +Y travel limit.","fix":"Move the frame back the other way and recheck design size, frame setting and start point.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-y-limit-error"},{"id":"code-y-limit-error-b","code":"-Y limit error","message":"-Y limit error","meaning":"The frame reached the -Y travel limit.","fix":"Move the frame back the other way and recheck design size, frame setting and start point.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-y-limit-error-b"},{"id":"code-usb-not-read","code":"USB not read","message":"USB drive cannot be read","meaning":"The panel cannot read the stick.","fix":"Use a drive under 64 GB formatted FAT32, re-plug it, or try another drive. Do not pull it out until import finishes.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-usb-not-read"},{"id":"code-memory-full","code":"Memory full","message":"Not enough space for the pattern","meaning":"Pattern memory is full (about 200 designs or 20 million stitches).","fix":"Delete old patterns from the panel, then import again.","models":"Institch i5 machines","source":"Institch i5 manual (BAI)","url":"https://easydigitizer.com/troubleshooter/bai#code-memory-full"}],"problems":[{"id":"fix-upper-thread-keeps-breaking","title":"Upper thread keeps breaking","symptoms":["thread","needle","tension"],"causes":"needle turned the wrong way or burred, thread missed a guide or tension disc, worn tension spring, needle too small for the thread","steps":["Rethread the needle that stopped from the cone, pulling the thread into the tension discs so it seats properly.","Fit a new needle: the scooped (concave) side faces out, turned about 15° to the right, pushed fully up.","Use a 90/14 needle for metallic thread; save small 65/9 or 70/10 needles for fine detail and small lettering.","Slow the machine down on dense or small designs.","Replace a weak or worn tension spring; BAI notes this fixes uneven stitches and repeat breaks."],"callTech":"one needle still breaks with a new needle and clean path, which points to a burr on the hook or plate, or timing.","url":"https://easydigitizer.com/troubleshooter/bai#fix-upper-thread-keeps-breaking"},{"id":"fix-birdnest-under-the-fabric","title":"Birdnest under the fabric","symptoms":["birdnest","tension","thread"],"causes":"upper thread not in the tension discs, upper tension too loose","steps":["Stop, cut the nest free from underneath, and do not pull the hoop.","Rethread that needle all the way from the spool to the needle.","Increase the upper tension a little on that needle.","Sew BAI's H test file on a flat hoop to check tension balance."],"callTech":"nests continue on every needle after rethreading, which suggests a hook or bobbin case problem.","url":"https://easydigitizer.com/troubleshooter/bai#fix-birdnest-under-the-fabric"},{"id":"fix-stitches-look-wrong-on-one-side-tension-balance","title":"Stitches look wrong on one side (tension balance)","symptoms":["tension","looping","bobbin"],"causes":"upper or bobbin tension out of balance","steps":["Remember BAI's rule: a problem on the underside points to upper tension; a problem on the top points to bobbin (lower) tension.","Adjust the side indicated, a small amount at a time.","Sew the H test file and check that about a third of the column width shows bobbin thread underneath."],"callTech":"the bobbin case will not hold a setting.","url":"https://easydigitizer.com/troubleshooter/bai#fix-stitches-look-wrong-on-one-side-tension-balance"},{"id":"fix-needles-break-or-bend","title":"Needles break or bend","symptoms":["needle","cap"],"causes":"needle not fully seated or wrong way round, too small on caps, frame or cap hitting the needle","steps":["Replace the needle, seated fully up and turned the correct way.","On caps, use the Jump stitch type setting (recommended for caps) and a stronger needle.","Check the cap is tight on the frame and the driver is locked."],"callTech":"the needle hits the hook or plate, which means timing or needle bar depth is off.","url":"https://easydigitizer.com/troubleshooter/bai#fix-needles-break-or-bend"},{"id":"fix-machine-stops-with-main-axis-not-in-100","title":"Machine stops with \"Main axis not in 100°\"","symptoms":["timing","motor"],"causes":"the main shaft stopped away from its rest position after a jam or manual turning","steps":["Clear any thread or broken needle from the hook area with power off.","Turn the handwheel (or use the panel jog) until the shaft reads 100°.","Restart the design."],"callTech":"it happens at every stop; the spindle servo or its settings need checking.","url":"https://easydigitizer.com/troubleshooter/bai#fix-machine-stops-with-main-axis-not-in-100"},{"id":"fix-trimmer-doesn-t-cut-or-leaves-long-tails","title":"Trimmer doesn't cut or leaves long tails","symptoms":["trimmer"],"causes":"jump stitch trim setting, tail length setting, thread wrapped on the knife, switch out of place","steps":["Check the Jump Stitch trim setting (default 3) and Length After Trim (default 3).","Remove the needle plate and clean thread from the knife area.","If you see \"Trimmer motor stuck\", set the trimmer switch back in place by hand."],"callTech":"the knife is dull or the trimmer motor fails.","url":"https://easydigitizer.com/troubleshooter/bai#fix-trimmer-doesn-t-cut-or-leaves-long-tails"},{"id":"fix-thread-break-sensor-misses-breaks-or-stops-for-no-reason","title":"Thread break sensor misses breaks or stops for no reason","symptoms":["sensor","thread"],"causes":"detection settings too sensitive or turned off, sensor board fault","steps":["Check Top Thread Broken Test (default 5; a bigger number is less sensitive) and Bottom Thread Inspect (High, Middle or No detection).","Make sure neither is set to no detection unless you mean it.","If false stops continue, raise the top value one step.","If the panel shows \"Broken thread detection error\", reseat the sensor board cable."],"callTech":"the sensor board needs replacing.","url":"https://easydigitizer.com/troubleshooter/bai#fix-thread-break-sensor-misses-breaks-or-stops-for-no-reason"},{"id":"fix-frame-hits-a-limit-or-design-is-off-centre","title":"Frame hits a limit or design is off-centre","symptoms":["frame","hoop","registration"],"causes":"design larger than the hoop, wrong frame selected, frame size set too big, start point moved","steps":["Pick the frame that is actually fitted.","When adding a custom frame, set its X and Y size about 30 mm smaller than the real frame.","Trace the design with the red laser before sewing.","After a limit error, move the frame back by hand and re-trace."],"callTech":"the frame hits a limit on a design that traces correctly.","url":"https://easydigitizer.com/troubleshooter/bai#fix-frame-hits-a-limit-or-design-is-off-centre"},{"id":"fix-cap-designs-distort-or-skip","title":"Cap designs distort or skip","symptoms":["cap","registration"],"causes":"long stitches on a curved surface, cap loose on the frame, too fast","steps":["Set Choose Emb Type to Jump for caps.","Hoop the cap tightly with the sweatband clipped down.","Lower the speed for structured caps and dense fills."],"callTech":"the cap driver moves unevenly or makes noise.","url":"https://easydigitizer.com/troubleshooter/bai#fix-cap-designs-distort-or-skip"},{"id":"fix-design-won-t-load-from-usb-or-wi-fi","title":"Design won't load from USB or Wi-Fi","symptoms":["file","usb","network"],"causes":"wrong format, USB format, full memory, network","steps":["Save the design as DST or DSB; other formats must be converted first.","Use a FAT32 USB stick under 64 GB.","Delete old patterns if the panel memory is full.","For Wi-Fi, put the computer and machine on the same network and send through cloud.institch.com."],"callTech":"the panel will not read any drive or connect to any network.","url":"https://easydigitizer.com/troubleshooter/bai#fix-design-won-t-load-from-usb-or-wi-fi"},{"id":"fix-power-cut-in-the-middle-of-a-design","title":"Power cut in the middle of a design","symptoms":["power","registration"],"causes":"power loss mid-design","steps":["Restore power; the power-off recovery feature returns to the last stitch.","If the frame was moved by hand, use Find The Origin first so the machine knows where the frame is.","Back up a few stitches before restarting so the repair overlaps."],"callTech":"the machine will not find the origin.","url":"https://easydigitizer.com/troubleshooter/bai#fix-power-cut-in-the-middle-of-a-design"}],"maintenance":[{"interval":"Before first use","task":"Oil the machine","notes":"BAI ships a small oil bottle; the machine should be oiled before its first run."},{"interval":"Every bobbin change","task":"Brush lint and thread ends out of the hook area","notes":"Good shop practice; a short thread end left near the hook catches the new thread."},{"interval":"When a needle breaks or shows wear","task":"Replace the needle","notes":"The included needles are a general-purpose size."},{"interval":"Twice a week (normal daily use)","task":"Oil the machine","notes":"Follow BAI's \"How to Oil & Maintain THE MIRROR\" video for the oil points."},{"interval":"Three times a week (more than 8 hours a day)","task":"Oil the machine","notes":"Heavier use needs more frequent oiling."},{"interval":"As needed","task":"Replace worn tension springs","notes":"Restores even thread tension."},{"interval":"As needed","task":"Clean the zero signal plate","notes":"Oil and dust on it cause the \"No 0°\" fault."}],"manuals":[{"title":"BAI download center","url":"https://www.ibaima.com/download-center/","note":"THE MIRROR and THE VISION catalogs, the Institch i5 manual, maintenance tips and repair tips (RAR downloads)"},{"title":"BAI FAQ","url":"https://www.ibaima.com/faq/","note":"oiling frequency, needle fitting and sizes, tension test, file formats, Wi-Fi transfer"},{"title":"BAI technical support","url":"https://www.ibaima.com/technical-support/","note":"one-to-one support request form and links to BAI's YouTube channel and Facebook group"},{"title":"BAI help center","url":"https://www.ibaima.com/help-center/","note":"FAQ and blog index"},{"title":"BAI service center tutorials","url":"https://service.100horse.com/LearningTutorials/ALL/ALL","note":"official videos, including threading and \"How to Oil & Maintain THE MIRROR\""},{"title":"BAI store","url":"https://bai.store/","note":"product pages, spare parts and warranty"}],"faq":[{"q":"What file format does a BAI embroidery machine use?","a":"The Institch i5 panel reads DST and DSB. Convert other formats in your digitizing software first. You can load designs with a FAT32 USB stick under 64 GB or over Wi-Fi through cloud.institch.com."},{"q":"How often should I oil my BAI machine?","a":"Oil it before first use, then twice a week for normal daily use, or three times a week if it runs more than 8 hours a day. BAI's maintenance video shows the oil points."},{"q":"What does \"Main axis not in 100°\" mean on a BAI?","a":"The main shaft must rest at 100° before the machine will start or move the frame. Turn the handwheel back to 100°, clear any jam in the hook area, and restart. If it happens at every stop, have the spindle servo checked."},{"q":"Which way does the needle go in a BAI machine?","a":"Look at the needle eye: one side is scooped (concave). That side faces out, and the needle is turned about 15° to the right, pushed fully up before tightening."},{"q":"Why is my BAI birdnesting?","a":"A nest under the fabric is almost always an upper threading or upper tension problem. Rethread that needle from the spool with the thread in the tension discs and add a little upper tension, then sew the H test file to confirm."},{"q":"Can a two-head BAI sew different designs on each head?","a":"No. Both heads of the VISION-2 sew the same design at the same time. BAI suggests a two-head for runs over about 20 pieces, and two single-heads if you mostly do short, mixed jobs."},{"q":"Does BAI publish numbered error codes?","a":"No numbered code list is public. The Institch i5 manual lists named panel faults (such as Color time out, No 0° and the X/Y limit errors) with causes and fixes, which are summarized above. For anything else, use BAI's free one-to-one technical support."}]},{"slug":"barudan","name":"Barudan","class":"commercial","origin":"Japan","formats":"Barudan FDR (.U01, .U02 …), DSB, DST (Tajima) on USB, CF card, floppy (older) or B-NET/DFS network","panel":"KT Automat (Pro3, XL2): 8.4 in colour touch screen; LY multi-heads: 10.4 in touch screen; older X/V/D/N series: Automat with monochrome or colour graphic LCD and keys","support":"https://www.barudanamerica.com/support/","url":"https://easydigitizer.com/troubleshooter/barudan","markdown":"https://easydigitizer.com/troubleshooter/barudan.md","summary":"Most Barudan stops come down to three things: threading and tension (check the thread is wrapped round the thread-break wheel, then run an 18 mm capital \"I\" test), a dirty or dry hook (one small drop of oil in the raceway every 4–8 hours of sewing), and lint or thread wrapped behind the hook. The codes you will see most often are D25 Stopped for Thread Break, D12 Trimmer Slider Error and D05 Colour Change Error. Barudan's own FAQ says hook timing is one of the last things to check for skipped stitches.","models":[{"id":"model-pro3-bekt-s1501cbiii-kt-single-head","name":"Pro3 / BEKT-S1501CBIII (KT single-head)","specs":{"Type":"Commercial single-head, bridge-style chassis, 15 needles","Years":"current","Field":"about 360–380 × 500 mm (Barudan's page lists both figures)","Max speed":"not stated on the product page","Panel":"KT Automat, 8.4 in colour touch screen, 100 designs / 70 million stitches","Formats":"USB stick, B-NET LAN, bar-code scanner ready"},"tags":["single-head","cap","15-needle","touch screen","SH head"],"summary":"The current flagship single head, built on the quiet SH sewing head with positive needle drive, the MK8 trimmer and the newer tensioner. Shows the same A/D message family as the KS/KY/KT/XS/XY/XT line. Typical trouble: thread not wrapped round the detect wheel (false D25), trimmer slider catching untrimmed thread (D12), and needle-bar/colour-change binds after a hoop strike.","manual":"https://www.barudanamerica.com/wp-content/uploads/2019/09/CB%E2%85%A2-Maintenance-manual-InstallationService_190304R00E_R3.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-pro3-bekt-s1501cbiii-kt-single-head"},{"id":"model-xl2-bekt-s1501caii-kt-single-head","name":"XL2 / BEKT-S1501CAII (KT single-head)","specs":{"Type":"Commercial single-head, 15 needles","Years":"current","Field":"250 × 400 mm","Max speed":"1,200 spm flats, 1,000 spm caps","Panel":"KT Automat with touch screen","Formats":"USB stick, LAN for Barudan networking software"},"tags":["single-head","cap","15-needle","compact"],"summary":"The smaller-field KT single head, often used for caps and left-chest work. Same oiling chart as the CBII/CBIII heads. Cap work at full flat speed is a common cause of flagging and thread breaks; keep caps at or below 1,000 spm.","manual":"https://www.barudanamerica.com/wp-content/uploads/2019/06/CAII_lubrication_r6.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-xl2-bekt-s1501caii-kt-single-head"},{"id":"model-c01-bext-and-bevt-s1501cii-single-head-bridge","name":"C01 / BEXT and BEVT-S1501CII (single-head bridge)","specs":{"Type":"Commercial single-head bridge machine, 15 needles","Years":"previous generation","Panel":"X/V-series Automat","Formats":"USB or CF card depending on build, DST and Barudan formats"},"tags":["single-head","bridge","15-needle","S head"],"summary":"A single head built like one position of a multi-head. Uses the X/V error lists. Bridge heads time the hook at 25° on the degree wheel (arm heads use 23°).","manual":"https://www.barudanamerica.com/wp-content/uploads/2018/11/Tech-lubricationLubrication-Inst-for-BEVT-S1501CII_20130613R02.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-c01-bext-and-bevt-s1501cii-single-head-bridge"},{"id":"model-ly-ky-compact-multi-heads-bely-beky-bexy-s15xxci","name":"LY / KY compact multi-heads (BELY, BEKY, BEXY-S15xxCII)","specs":{"Type":"Commercial multi-head, 2–8 heads, 15 needles","Years":"current (KY/XY versions earlier)","Field":"450 × 520 mm or 450 × 380 mm per head","Max speed":"1,100 spm flats, 1,000 spm caps","Panel":"10.4 in colour touch screen","Formats":"USB stick (up to 5,000 designs in 50 folders), LAN for B-NET"},"tags":["multi-head","cap","15-needle","tubular"],"summary":"The workhorse compact multi-head. Head-specific problems (one head breaking thread, one head birdnesting) are almost always that head's threading, needle, hook or bobbin case. D30 appears if more than one head switch is set wrong on a head/duct board.","manual":"https://www.barudanamerica.com/wp-content/uploads/2019/05/Tech-lubricationLubrication-Inst-for-S15XXC2_20130613R04.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-ly-ky-compact-multi-heads-bely-beky-bexy-s15xxci"},{"id":"model-xs-xy-and-vs-vy-multi-heads-bexs-bexy-bevs-bevy","name":"XS / XY and VS / VY multi-heads (BEXS, BEXY, BEVS, BEVY)","specs":{"Type":"Commercial multi-head, flat (S) and tubular (Y) tables","Years":"about 2000s–2010s","Panel":"Automat with graphic LCD","Formats":"CF card (V series), USB (X series), floppy on early V machines, DFS/LEM network"},"tags":["multi-head","cap","9-needle","15-needle","YN head"],"summary":"Large-production machines with YN (9-needle) or ZQ/S heads. V-series limits a design to 400 colour changes; K/X-series allows 1,200. Early V machines still read floppy disks, so A30–A33 messages show up when a disk is unformatted, write-protected or mixes file types.","manual":"https://www.barudanamerica.com/wp-content/uploads/2018/11/VS-VY_Error_Messages.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-xs-xy-and-vs-vy-multi-heads-bexs-bexy-bevs-bevy"},{"id":"model-elite-pro-and-elite-pro-ii-bevt-z1501cb-cbii-bed","name":"Elite Pro and Elite Pro II (BEVT-Z1501CB / CBII, BEDT-ZQ-501)","specs":{"Type":"Commercial single-head, 15 needles, ZQ bridge-style sewing head","Years":"about 2003–2010s","Panel":"VT Automat","Formats":"CF card, DST and Barudan formats"},"tags":["single-head","cap","15-needle","ZQ head"],"summary":"Very common in small shops. If the Automat shows \"N00\" the colour change is stuck between needles; Barudan's VT error sheet describes resetting it with a 4 mm Allen key on the manual colour-change shaft behind the tension base. Take-up levers out of line at \"TOP\" mean the head was knocked out of sync, usually by a hoop strike.","manual":"https://www.barudanamerica.com/wp-content/uploads/2018/11/EliteProIILubrication.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-elite-pro-and-elite-pro-ii-bevt-z1501cb-cbii-bed"},{"id":"model-elite-xl-elite-jr-and-elite-xlii-bevt-z901ca-bed","name":"Elite XL, Elite Jr and Elite XLII (BEVT-Z901CA, BEDT-ZN-101, BEVT-S901CAII)","specs":{"Type":"Commercial single-head, 9 needles","Years":"about 2002–2010s","Panel":"VT Automat","Formats":"CF card, DST and Barudan formats"},"tags":["single-head","cap","9-needle","ZN head"],"summary":"Nine-needle machines with three top tensioners per needle (upper, centre and lower/rotary). The lower rotary wheel must keep turning while sewing; if it stalls, back off the lower and add tension on the upper.","manual":"https://www.barudanamerica.com/wp-content/uploads/2018/11/CAII_Maintenance_Manual-revised5.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-elite-xl-elite-jr-and-elite-xlii-bevt-z901ca-bed"},{"id":"model-d-n-and-m-series-bedt-beds-bedy-bens-beny-benr-b","name":"D, N and M series (BEDT/BEDS/BEDY, BENS/BENY/BENR/BENT, BEMR/BEMS)","specs":{"Type":"Commercial single and multi-head, ZQ (15), ZN (9), YN (9) or YS (7) heads","Years":"M series about 1989–1995, N series about 1995–2001, D series 2001 on","Panel":"N/D series monochrome or colour graphic LCD Automat; M series LED or text LCD","Formats":"floppy disk (FDR or DOS), serial (U code), later network"},"tags":["multi-head","single-head","legacy","floppy"],"summary":"Older machines still running in many shops. Barudan's model decoder explains the name: BE + series letter + model letter + table type + head type + heads (for example BEDYHE-ZQ-C04). D-series machines have the under-thread sensor and trimmers as standard. Common issues are worn check springs (missed thread breaks), floppy drives, and serial transfer settings.","manual":"https://www.barudanamerica.com/wp-content/uploads/2018/11/KBHookTiming.pdf","url":"https://easydigitizer.com/troubleshooter/barudan#model-d-n-and-m-series-bedt-beds-bedy-bens-beny-benr-b"},{"id":"model-beat-series-beat-10x-to-beat-90x-beat-iv","name":"BEAT series (BEAT-10X to BEAT-90X, BEAT-IV)","specs":{"Type":"Commercial single and multi-head with built-in lettering keyboard","Years":"about 1981–1997","Panel":"LCD, vacuum fluorescent display, or PC-based with monitor (BEAT-90X)","Formats":"floppy, Barudan formats"},"tags":["legacy","lettering","monogram"],"summary":"Legacy machines. The BEAT-900 can show \"Unexpected Fatal Error\"; Barudan's FAQ says a System Reset from the boot shell menu usually clears it.","manual":null,"url":"https://easydigitizer.com/troubleshooter/barudan#model-beat-series-beat-10x-to-beat-90x-beat-iv"}],"codes":[{"id":"code-a01","code":"A01","message":"No or Low Battery Voltage","meaning":"The memory backup battery on the CPU board is flat, usually after a long power-off or a new CPU board","fix":"Leave the machine switched on for 24 hours to recharge. If it will not hold charge, call Barudan for a battery","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a01"},{"id":"code-a05","code":"A05","message":"Wrong Tape Code or BAUD Rate Error","meaning":"A serial (COM) transfer arrived in a code or speed the machine is not set for","fix":"Match the PC's output code to the machine's IN COM setting (Barudan = U, Tajima = EL, ZSK = F) and match the baud rate on both ends","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a05"},{"id":"code-a07","code":"A07","message":"IC Memory Error","meaning":"Writing to the control board's memory chip failed","fix":"Control board fault. Call Barudan tech support","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a07"},{"id":"code-a08","code":"A08","message":"Memory is Full or Design Memory Read Error","meaning":"No room for the design, or the design could not be read in","fix":"Delete designs. Rename the problem file or try a known-good design. If nothing loads, the internal CF card may need reformatting (call support)","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a08"},{"id":"code-a11","code":"A11","message":"No PC or Peripheral Device Connected","meaning":"Serial cable transfer lost its connection","fix":"Reseat or replace the COM cable, reboot PC and machine. On a first-time setup suspect the PC program settings or cable wiring","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a11"},{"id":"code-a20","code":"A20","message":"Memory Slot Empty","meaning":"Information only: the selected slot holds no design","fix":"Pick a slot that has a design","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a20"},{"id":"code-a21","code":"A21","message":"All Memory Slots are Empty","meaning":"Information only: nothing is loaded","fix":"Load at least one design","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a21"},{"id":"code-a24","code":"A24","message":"No More Color Change Codes Found","meaning":"You reached the last colour change while teaching colours","fix":"Normal; finish the needle sequence","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a24"},{"id":"code-a26","code":"A26","message":"Sock Frame Origin Not Set","meaning":"Sock-frame mode needs the second frame origin set after entering Drive","fix":"Set the first origin outside Drive, enter Drive, then move the pantograph to the second sock frame origin","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a26"},{"id":"code-a27","code":"A27","message":"No more Function Codes Found","meaning":"Reached the last function code while searching or editing","fix":"Normal; no action","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a27"},{"id":"code-a28","code":"A28","message":"Calculating Please wait","meaning":"The Automat is busy","fix":"Wait for the message to clear before pressing keys","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a28"},{"id":"code-a29","code":"A29","message":"Memory is Full","meaning":"Every memory location is used","fix":"Delete designs before loading more","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a29"},{"id":"code-a30","code":"A30","message":"No Disk in Disk Drive","meaning":"Floppy read requested with no disk","fix":"Insert a floppy and retry","models":"VS, VY (floppy models)","source":"Barudan VS/VY error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a30"},{"id":"code-a31","code":"A31","message":"Disk is Write Protected","meaning":"The floppy's tab is set to protect","fix":"Slide the tab closed; make sure the disk is formatted (FDR for low density, DOS for high density)","models":"VS, VY (floppy models)","source":"Barudan VS/VY error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a31"},{"id":"code-a32","code":"A32","message":"Error Reading or Writing to Floppy Disk","meaning":"Bad format, mixed file types or a worn disk","fix":"Do not mix .DST and .U01 files on one disk; FDR disks need .U01, .U02 … in order. Try a new disk or a drive cleaner","models":"VS, VY (floppy models)","source":"Barudan VS/VY error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a32"},{"id":"code-a33","code":"A33","message":"Disk Full","meaning":"The floppy holds its maximum (36 designs) or is out of space","fix":"Delete designs or use another disk","models":"VS, VY (floppy models)","source":"Barudan VS/VY error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a33"},{"id":"code-a34","code":"A34","message":"Too Many Color Changes in Design","meaning":"The design has more colour changes than the machine accepts (1,200 on K/X, 400 on V/VT; extras are dropped on V)","fix":"Edit the design in software to reduce colour changes","models":"K, X, V series","source":"Barudan KS/KT/XS/XT and VT error PDFs","url":"https://easydigitizer.com/troubleshooter/barudan#code-a34"},{"id":"code-a35","code":"A35","message":"Spectacle Frame Error","meaning":"Spectacle Frame mode is on and blocks some movements to protect the machine","fix":"If you are not using a spectacle frame, turn the parameter off in MC1","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a35"},{"id":"code-a36","code":"A36","message":"Appliqué Error","meaning":"Origin key is locked while manual appliqué is on, to protect the presser foot","fix":"Turn manual appliqué off before using the origin key","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a36"},{"id":"code-a37","code":"A37","message":"USB Memory Device is Full (CF Card is Full on V/VT)","meaning":"The removable memory has no space","fix":"Delete designs from the stick or card","models":"K, X, V series","source":"Barudan KS/KT/XS/XT and VT error PDFs","url":"https://easydigitizer.com/troubleshooter/barudan#code-a37"},{"id":"code-a38","code":"A38","message":"No USB Memory Device Inserted (No CF Card on V/VT)","meaning":"Machine cannot see the stick or card","fix":"Reseat it, try another stick/card, check the Automat connector for bent pins; on V series check the internal CF card and its board are seated","models":"K, X, V series","source":"Barudan KS/KT/XS/XT and VT error PDFs","url":"https://easydigitizer.com/troubleshooter/barudan#code-a38"},{"id":"code-a39","code":"A39","message":"USB (or CF) Read/Write Error","meaning":"The stick or card could not be read or written","fix":"Retry, then use another stick or card","models":"K, X, V series","source":"Barudan KS/KT/XS/XT and VT error PDFs","url":"https://easydigitizer.com/troubleshooter/barudan#code-a39"},{"id":"code-a40","code":"A40","message":"Network Error","meaning":"The machine dropped off DFS (Design File Server) or LEM network software","fix":"Check the cable, close and reopen DFS/LEM, reboot PC and machine. For intermittent drops reroute the cable away from power cables or shorten it","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a40"},{"id":"code-a41","code":"A41","message":"Design Data Reading Error","meaning":"The file has a format problem or bad header","fix":"Re-save the design from your digitizing software or load a known-good file","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-a41"},{"id":"code-d01","code":"D01","message":"Needle Bar Not Locked","meaning":"The colour-change lock sensor is not made","fix":"Turn the colour-change assembly by hand until the lock sensor engages; check the sensor LED. Do not force a bind (see D05)","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d01"},{"id":"code-d03","code":"D03","message":"Color Change Lock Error","meaning":"Lock sensor not engaged or not working","fix":"Same as D01: rotate the colour change into a locked position, check the sensor","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d03"},{"id":"code-d04","code":"D04","message":"Color Change Needle Sensor Error","meaning":"The needle-select board does not see exactly one needle sensor on","fix":"Rotate the colour change by hand; if no bind, check the needle-select board for a bent sensor plate or failed sensor and replace the board","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d04"},{"id":"code-d05","code":"D05","message":"Color Change Error","meaning":"The machine failed to complete a colour change","fix":"Rotate the colour change by hand to find the bind: stuck thread-keep solenoid, jump solenoid not engaging, broken take-up lever, side cover rubbing, or degree wheel not at stop position. Power off and on after fixing","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d05"},{"id":"code-d06","code":"D06","message":"Main Motor Trip Error","meaning":"The main motor tripped","fix":"Restart once. If it repeats, power off and turn the degree wheel by hand to feel for a bind (see D07)","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d06"},{"id":"code-d07","code":"D07","message":"Main Motor Overload Error","meaning":"The main shaft is too hard to turn","fix":"Power off, turn the degree wheel by hand, remove the throat plate and clear thread wrapped behind the hook. Oil the machine. Call support if no bind is found","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d07"},{"id":"code-d08","code":"D08","message":"Frame Limit Error","meaning":"The pantograph would pass a soft limit set in the MC parameters","fix":"Move the design origin so the trace stays inside the field; call support to change soft limits","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d08"},{"id":"code-d09","code":"D09","message":"Start/Stop Switch Error","meaning":"A start or stop switch is stuck on","fix":"On VT, first make sure the blue head toggle on the tension assembly is up. Then check the switches and wiring","models":"K, X, V series","source":"Barudan KS/KT/XS/XT and VT error PDFs","url":"https://easydigitizer.com/troubleshooter/barudan#code-d09"},{"id":"code-d10","code":"D10","message":"Head Switch Error","meaning":"The head switch on the tension assembly is off","fix":"Turn the head switch on (single heads)","models":"KS, KY, KT single heads","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d10"},{"id":"code-d11","code":"D11","message":"Rotary Encoder Error","meaning":"The main shaft encoder has a fault","fix":"Call Barudan tech support","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d11"},{"id":"code-d12","code":"D12","message":"Trimmer Slider Error","meaning":"The trimmer slider is stuck down or caught on untrimmed thread","fix":"Break the thread by hand, pull about 50 mm free, and let the slider lift it into the catch. If it keeps happening, adjust the trimmer and replace the blades and wave washer; clean a sticky slider","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d12"},{"id":"code-d13","code":"D13","message":"No further Stitch Back or Automending due to 1600 stitch limit","meaning":"Back-stitch/automend has reached its 1,600-stitch limit","fix":"Use Float to move back further","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d13"},{"id":"code-d14","code":"D14","message":"Push Start Button","meaning":"Waiting for the operator","fix":"Press Start","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d14"},{"id":"code-d16","code":"D16","message":"Bobbin Break","meaning":"The optional bobbin detector saw the bobbin thread run out or break","fix":"Replace or rethread the bobbin","models":"K, X, V series (with bobbin detector)","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d16"},{"id":"code-d19","code":"D19","message":"Stopped for Stop Code","meaning":"The design contains a stop","fix":"Normal; continue","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d19"},{"id":"code-d20","code":"D20","message":"End of Automending","meaning":"Automend has finished","fix":"Normal; continue","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d20"},{"id":"code-d21","code":"D21","message":"Stopped by Stop Switch","meaning":"Someone pressed Stop","fix":"Normal; continue","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d21"},{"id":"code-d22","code":"D22","message":"Trimmer Motor Error","meaning":"The trimmer motor jammed or did not stop in position","fix":"Power off to reset. Clear birdnested thread from under the throat plate and reset the trimmer blade adjustment","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d22"},{"id":"code-d23","code":"D23","message":"Stopped for Appliqué","meaning":"Stop code reached with the appliqué program on","fix":"Place or trim the appliqué and continue","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d23"},{"id":"code-d25","code":"D25","message":"Stopped for Thread Break","meaning":"A thread break was detected","fix":"Rethread and continue. For false stops, check the thread is wrapped round the detect wheel; on tiny stitches raise MC1 parameter #04 (T-Break)","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d25"},{"id":"code-d26","code":"D26","message":"Pulse Motor Circuit Overheat","meaning":"The pantograph drive electronics overheated","fix":"Power off to cool, clean lint from the fan and vents, confirm the fan runs. Call support if it returns","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d26"},{"id":"code-d27","code":"D27","message":"Stopped for Temporary Repair Stop","meaning":"A temporary stop was inserted on the last run","fix":"Normal; continue","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d27"},{"id":"code-d28","code":"D28","message":"No further Stitch Back or Automending due to Color Change","meaning":"Cannot back up past a colour change","fix":"Do a manual trim first","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d28"},{"id":"code-d29","code":"D29","message":"Servo Driver Error","meaning":"The pantograph was jammed or the servo electronics faulted","fix":"Power off, push the pantograph by hand to find and clear any bind, power on. Call support if it repeats","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d29"},{"id":"code-d30","code":"D30","message":"Head/Duct Board Switch Error","meaning":"More than two switches on a head/duct board are on, or a ribbon cable is loose","fix":"Correct the switch settings and reseat or replace the ribbon cable between head and duct boards","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d30"},{"id":"code-d31","code":"D31","message":"Driver Box/Board Communication Error","meaning":"The Automat cannot see the driver board","fix":"Check the cables from the Automat to the driver board, then call support","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d31"},{"id":"code-d32","code":"D32","message":"Stopped for Sub End Code","meaning":"Roll-to-roll mode reached a sub-end code","fix":"Normal in roll-to-roll work","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d32"},{"id":"code-d33","code":"D33","message":"Power Interrupt Error","meaning":"Power dipped or dropped","fix":"Power off and on. If it repeats, try another outlet or a circuit not shared with other equipment","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d33"},{"id":"code-d34","code":"D34","message":"Stopped by Light Curtain","meaning":"The optional light curtain was broken","fix":"Clear the beam path or check the light curtain","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d34"},{"id":"code-d35","code":"D35","message":"Lubrication Error / Lubrication Message","meaning":"Auto-lube device fault, or the lubrication reminder on machines without it","fix":"Check the lube device, or oil the machine and reset the reminder","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d35"},{"id":"code-d36","code":"D36","message":"Stopped for Bobbin Counter","meaning":"The bobbin counter reached its set count and trimmed","fix":"Change the bobbin and press Start","models":"K, X, V series","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d36"},{"id":"code-d37","code":"D37","message":"Sequin Device Error","meaning":"Sequin driver problem","fix":"Make sure the sequin driver box is on; call support","models":"K, X, V series (sequin)","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d37"},{"id":"code-d38","code":"D38","message":"Chenille Driver Error","meaning":"Chenille drive box fault","fix":"Reboot and make sure the chenille driver box is on; check the needle-bar rotation motor wiring","models":"Chenille models","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d38"},{"id":"code-d39","code":"D39","message":"Looper Motor Error","meaning":"Looper motor not at its sensor position","fix":"Reboot; turn the looper shaft by hand until its top sensor turns on","models":"Chenille models","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d39"},{"id":"code-d40","code":"D40","message":"Chenille Thread Clamp Motor Error","meaning":"Tension release motor not at its sensor","fix":"Reboot; turn the tension release shaft by hand until its sensor turns on","models":"Chenille models","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d40"},{"id":"code-d41","code":"D41","message":"Chenille Needle Height Error","meaning":"Needle-bar height or cancel position is wrong","fix":"Reboot; with power off, turn the leveling shaft and free any binding levers; check the height origin sensor LED","models":"Chenille models","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d41"},{"id":"code-d42","code":"D42","message":"Chenille Error","meaning":"Other chenille fault, usually the stepper driver board","fix":"Call support","models":"Chenille models","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d42"},{"id":"code-d43","code":"D43","message":"Presser Foot Set Error","meaning":"Presser foot setting fault","fix":"Call support","models":"KS/KT, XS/XY","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d43"},{"id":"code-d44","code":"D44","message":"Lock Stitch Zig-Zag Driver","meaning":"Zig-zag unit driver fault","fix":"Call support","models":"Zig-zag equipped","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d44"},{"id":"code-d45","code":"D45","message":"Lock Stitch Zig-Zag Tension","meaning":"Zig-zag tension fault","fix":"Call support","models":"Zig-zag equipped","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d45"},{"id":"code-d46","code":"D46","message":"Lock Stitch Zig-Zag Error","meaning":"Other zig-zag fault","fix":"Call support","models":"Zig-zag equipped","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d46"},{"id":"code-d47","code":"D47","message":"B-PASS message","meaning":"Stopped by B-PASS production instructions","fix":"Follow the production instruction, then continue","models":"KS/KY/KT with B-PASS","source":"Barudan KS/KT/XS/XT error PDF","url":"https://easydigitizer.com/troubleshooter/barudan#code-d47"},{"id":"code-unexpected-fatal-error","code":"","message":"Unexpected Fatal Error","meaning":"BEAT-900 system fault","fix":"Power on while tapping Scroll Lock to reach the shell menu, then run Update System, System Reset","models":"BEAT-900","source":"Barudan America FAQ","url":"https://easydigitizer.com/troubleshooter/barudan#code-unexpected-fatal-error"},{"id":"code-call-barudan-america-time-clock","code":"","message":"Call Barudan America (time clock)","meaning":"The machine's time clock is about to expire or has expired and needs a password","fix":"Call the number shown; a technician gives the password","models":"Machines with time clock","source":"Barudan America FAQ","url":"https://easydigitizer.com/troubleshooter/barudan#code-call-barudan-america-time-clock"}],"problems":[{"id":"fix-upper-thread-keeps-breaking-or-fraying","title":"Upper thread keeps breaking or fraying","symptoms":["thread","tension","needle"],"causes":"threading missed a guide, too much tension, burred needle or presser foot, needle not centred in the foot, dry needle bars, poor thread","steps":["Rethread the needle from the cone, checking every guide and the clamp pin, and make sure the thread is seated between the tension discs.","Fit a new 75/11 needle with the scarf to the back; replace any needle that breaks thread more than once in a run.","Loosen the top tension slightly and sew an 18 mm capital \"I\" test.","Look at the presser foot and throat plate for nicks; polish or replace. Make sure the needle is centred in the foot hole.","Clean and oil the needle bars.","If one needle only: swap cones between needles to see if the fault follows the thread or stays with the position.","If all needles: check the bobbin, bobbin case, throat plate, needle centring and the hook."],"callTech":"breaks persist on several needles after the steps above.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-upper-thread-keeps-breaking-or-fraying"},{"id":"fix-machine-does-not-stop-when-the-thread-breaks-or-stops-fo","title":"Machine does not stop when the thread breaks (or stops for no reason)","symptoms":["sensor","thread"],"causes":"dirty or stiff check spring (older machines), thread not wrapped round the rotary detect wheel, upper and lower tensioners out of balance","steps":["On check-spring machines, clean the spring and post and confirm the spring moves freely; back it off slightly.","On wheel machines, make sure the thread wraps fully round the detect wheel; for intermittent faults wrap it twice.","Balance the top and bottom tensioners so the wheel turns while sewing.","If false D25 stops happen on very short stitches, raise MC1 parameter #04 (T-Break)."],"callTech":"several needles fail to detect breaks.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-machine-does-not-stop-when-the-thread-breaks-or-stops-fo"},{"id":"fix-birdnest-under-the-fabric","title":"Birdnest under the fabric","symptoms":["birdnest","tension","hoop"],"causes":"unbalanced tension, flagging fabric, hook assembly problem","steps":["Rethread the top thread and run the \"I\" test to confirm tension.","Hoop tighter and check the gap between the hoop and the sewing arm; a large gap lets the fabric flag.","Remove the throat plate and clear all thread from the hook area.","Check the positioning finger is not too close to the hook basket and the hook turns freely."],"callTech":"nesting continues with good tension and tight hooping.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-birdnest-under-the-fabric"},{"id":"fix-skipped-stitches-or-bobbin-not-being-picked-up","title":"Skipped stitches or bobbin not being picked up","symptoms":["timing","needle","bobbin"],"causes":"bad threading, low or empty bobbin, dry hook or needle bars, bent needle, hook timing (last)","steps":["Rethread and fit a new needle the right way round.","Replace a low bobbin.","Oil the hook raceway and needle bars.","Only then check hook timing: at 25° on the degree wheel (bridge heads) or 23° (arm/single heads) the hook point should sit just behind the needle scarf, above the eye, with about half to one thread width clearance.","Sew 20 mm block letters \"H O X\" to test every pantograph direction."],"callTech":"you are not comfortable loosening the hook screws; timing usually only shifts after something jams the hook, the needle size changes by more than one size, or thread builds up behind the hook.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-skipped-stitches-or-bobbin-not-being-picked-up"},{"id":"fix-needle-hit-the-hoop","title":"Needle hit the hoop","symptoms":["needle","hoop","timing"],"causes":"design origin off, hoop too small for the design, wrong frame selected","steps":["Replace the needle and straighten or replace the presser foot.","Check the take-up levers line up at TOP; one low lever means the head is out of sync.","Trace the design before sewing."],"callTech":"problems continue; the needle bar driver may be damaged.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-needle-hit-the-hoop"},{"id":"fix-d12-trimmer-slider-error-or-threads-not-trimming","title":"D12 trimmer slider error or threads not trimming","symptoms":["trimmer","birdnest"],"causes":"untrimmed thread holding the slider down, dull blades, worn wave washer, birdnest knocked the trimmer out","steps":["Break the thread by hand, pull about 50 mm free and let the slider lift it.","Clear thread and lint from under the throat plate.","Replace the trimmer blades and wave washer and readjust.","Clean the slider so it moves smoothly by hand."],"callTech":"D22 trimmer motor errors keep returning after cleaning.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-d12-trimmer-slider-error-or-threads-not-trimming"},{"id":"fix-colour-change-will-not-complete-d01-d03-d04-d05-n00","title":"Colour change will not complete (D01, D03, D04, D05, N00)","symptoms":["colour-change","sensor"],"causes":"stuck thread-keep or jump solenoid, broken take-up lever, side cover rubbing, head out of sync, needle-select board fault","steps":["Power off and turn the colour-change shaft by hand; never force a bind.","On VT machines showing \"N00\", rotate the manual colour-change shaft behind the tension base with a 4 mm Allen key until a needle number shows, then power cycle.","Look for a broken take-up lever or a jammed thread-keep part.","Check the needle-select board for a bent sensor plate."],"callTech":"all levers are not aligned at TOP or the board needs replacing.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-colour-change-will-not-complete-d01-d03-d04-d05-n00"},{"id":"fix-main-motor-trip-or-overload-d06-d07","title":"Main motor trip or overload (D06, D07)","symptoms":["motor","oiling"],"causes":"thread wrapped behind the hook, dry machine, mechanical bind","steps":["Power off, remove the drive pulley cover and turn the degree wheel by hand.","Remove the throat plate and pick out thread behind the hook.","Oil the machine and try again."],"callTech":"the shaft still binds.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-main-motor-trip-or-overload-d06-d07"},{"id":"fix-pantograph-errors-d08-frame-limit-d29-servo-d26-overheat","title":"Pantograph errors (D08 frame limit, D29 servo, D26 overheat)","symptoms":["frame","motor"],"causes":"design outside soft limits, something jamming the frame, blocked cooling fan","steps":["Re-centre the design so its trace stays inside the field.","Power off and move the pantograph by hand to clear any obstruction.","Clean lint from the driver fan and vents."],"callTech":"soft limits need changing or D29 returns with nothing jammed.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-pantograph-errors-d08-frame-limit-d29-servo-d26-overheat"},{"id":"fix-design-will-not-load-from-usb-cf-card-or-network","title":"Design will not load from USB, CF card or network","symptoms":["file","usb","network"],"causes":"full memory, damaged stick or card, wrong file type, bad file header, network cable","steps":["Delete old designs from machine memory (A08, A29).","Try a different, freshly formatted USB stick or CF card.","Re-save the design from your software as DST or Barudan format and try again (A41).","For DFS/LEM network errors, close and reopen the software, reboot both ends, and reroute the cable away from power lines."],"callTech":"no design will load at all; the internal CF card may need reformatting.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-design-will-not-load-from-usb-cf-card-or-network"},{"id":"fix-bobbin-thread-not-centred-on-the-back","title":"Bobbin thread not centred on the back","symptoms":["bobbin","tension"],"causes":"positioning finger off-centre, bobbin tension wrong","steps":["Aim for about one third bobbin across the back of a satin column.","If the bobbin is off to one side on every needle, remove the throat plate and shift the positioning finger so it is centred on the needle.","If width is wrong on every needle, adjust bobbin tension; if it varies needle to needle, adjust top tension instead."],"callTech":"the finger cannot be centred.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-bobbin-thread-not-centred-on-the-back"},{"id":"fix-cap-embroidery-problems","title":"Cap embroidery problems","symptoms":["cap","registration","speed"],"causes":"sewing caps too fast, loose cap hooping, wrong frame setting","steps":["Keep cap speed at or below 1,000 spm (Barudan's own limit on XL2 and LY machines).","Hoop the cap tightly in the Advantage EX or Performance cap frame using Barudan's hooping guide.","Sew caps from the centre outward and bottom up in your digitizing."],"callTech":"the cap drive slips or the frame does not seat.","url":"https://easydigitizer.com/troubleshooter/barudan#fix-cap-embroidery-problems"}],"maintenance":[{"interval":"Every 4–6 hours of sewing","task":"One small drop of clear machine oil in the hook raceway","notes":"Barudan's FAQ says every 4–8 hours; use a cotton swab to avoid over-oiling"},{"interval":"Every bobbin change","task":"Brush lint and thread from the hook and bobbin area","notes":"Lint behind the hook causes motor overloads and birdnests"},{"interval":"Weekly","task":"Oil the drive shaft (about 3 drops) and hook shaft bushing (2 drops)","notes":"Colour change to the last needle first on CAII/CBII/CBIII"},{"interval":"Weekly","task":"Bearing oil (2 drops) in each red hole for crank rod and take-up drive lever; one drop each on needle-bar drive lever and links","notes":"Machine stopped while oiling"},{"interval":"Every two weeks","task":"Oil the needle bar felts through the oil holes","notes":"Do not over-oil; wipe excess"},{"interval":"Every 6 months","task":"White lithium spray grease on take-up levers, take-up cam groove and presser foot cam","notes":"Head cover off"},{"interval":"Yearly","task":"Lithium grease on the colour-change cam","notes":"Power off; tension base removed"},{"interval":"As needed","task":"Change needles when thread breaks start repeating","notes":"No fixed schedule"},{"interval":"Overnight / long idle","task":"Switch off the main breaker","notes":"Protects against lightning and surges"}],"manuals":[{"title":"Barudan America support","url":"https://www.barudanamerica.com/support/","note":"tech support phone numbers, service request form, links to all publications"},{"title":"Barudan America FAQ","url":"https://www.barudanamerica.com/faq/","note":"birdnesting, thread breaks, tension, check spring, oiling, model and serial number lookup"},{"title":"KS/KY/KT/XS/XY/XT error messages (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2020/06/KS_KY_KT_XS_XY_XT-Error-messages.pdf","note":"full A and D message list with fixes"},{"title":"XS/XY error messages (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2018/11/XS-XY_Error_Messages.pdf","note":"X-series list"},{"title":"VS/VY error messages (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2018/11/VS-VY_Error_Messages.pdf","note":"V-series list including floppy messages"},{"title":"VT error messages (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2018/11/VT_Error_Messages.pdf","note":"Elite single-head list"},{"title":"Model numbering decoder (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2018/11/KBModelDecode.pdf","note":"what each letter in a Barudan model name means"},{"title":"Lubrication charts and guides","url":"https://www.barudanamerica.com/lubrication/","note":"oiling guides by sewing head and model"},{"title":"Maintenance documents","url":"https://www.barudanamerica.com/maintenance/","note":"maintenance manuals, hook timing, needle depth, cap frame mounting"},{"title":"Hook timing for ZQ/ZN heads (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2018/11/KBHookTiming.pdf","note":"checking and setting hook timing"},{"title":"Elite Pro oiling chart (PDF)","url":"https://www.barudanamerica.com/wp-content/uploads/2018/11/KBIMOilingPro.pdf","note":"intervals for each oiling point"},{"title":"Embroidery advice","url":"https://www.barudanamerica.com/embroidery-advice/","note":"placement, backing and needle charts, cap hooping"},{"title":"Barudan worldwide agency finder","url":"https://barudan.co.jp/en/","note":"support outside the USA and Canada"}],"faq":[{"q":"What does D25 mean on a Barudan?","a":"D25 is \"Stopped for Thread Break\". Rethread the broken needle and press Start. If the thread is not actually broken, the thread is probably not wrapped round the detect wheel, or the T-Break parameter is too sensitive for very short stitches."},{"q":"How do I fix a D12 error on my Barudan?","a":"D12 means the trimmer slider is stuck down or caught on thread. Break the thread by hand, pull about 50 mm loose and let the slider lift it. If it keeps happening, the trimmer blades and wave washer need replacing and the trimmer needs adjusting."},{"q":"How often should I oil a Barudan embroidery machine?","a":"Put one small drop of oil in the hook raceway every 4–8 hours of sewing. Weekly points (drive shaft, crank rod, take-up drive) and every-few-months grease points are shown on your model's oiling chart on the Barudan America lubrication page."},{"q":"Is my Barudan hook timing off?","a":"Probably not. Barudan says to check threading, the bobbin and oiling first. Timing usually only changes after something jams the hook, you change needle size by more than one size, or thread builds up behind the hook."},{"q":"How do I find out what model and year my Barudan is?","a":"The name plate is under the table top on single heads and on the frame near the centre on multi-heads. For US-built machines the first two digits of the serial number are the year, and a final letter A–M (no I) gives the month."},{"q":"What file format do Barudan machines read?","a":"Barudan machines read Barudan-format designs (FDR disks use .U01, .U02 … file names; DSB is the other common Barudan format) and also Tajima DST. When sending over a serial cable, the PC and machine must use the same tape code (U for Barudan, EL for Tajima)."},{"q":"Why does my Barudan say to call Barudan America?","a":"The machine has a time clock that locks it once it expires. Call the number on the screen and a technician will give you the password to enter."}]},{"slug":"bernina","name":"Bernina","class":"both","origin":"Switzerland","formats":"EXP (native, with BMP and INF), ART (software); B 990 and E 16 also read DST, PES, JEF and others","panel":"Home machines: colour touch screen with icon messages; E 16: PC/tablet BERNINA User Interface with keypad and status LED","support":"https://www.bernina.com/en-US/Support-US","url":"https://easydigitizer.com/troubleshooter/bernina","markdown":"https://easydigitizer.com/troubleshooter/bernina.md","summary":"On Bernina home machines most stops are cured by cleaning and lightly oiling the hook (and checking its magnetic back for broken needle tips), rethreading the upper thread with the presser foot up, and recalibrating the hoop when designs land off-centre. The message owners see most is \"The main motor isn't running\" or a numbered #1010, which in practice usually means thread or lint is jamming the hook area. Bernina home machines show icon messages, not short codes; only the #1000-series numbers and the E 16 software messages are text codes.","models":[{"id":"model-bernina-7-series-b-700-b-790-plus-b-790-pro","name":"BERNINA 7 Series (B 700, B 790 PLUS, B 790 PRO)","specs":{"Type":"Home/prosumer sewing and embroidery combination (B 700 is embroidery-only)","Years":"B 790 from 2014, B 790 PLUS from 2018, B 790 PRO later","Field":"Large Oval hoop 145 × 255 mm included; optional Maxi and Mega hoops for bigger work","Max speed":"1,000 spm","Panel":"Colour touch screen with Setup Program","Formats":"EXP (with BMP and INF files)"},"tags":["combo","hook-system-9","embroidery-module","usb"],"summary":"The 7 Series uses the large B9 hook, which is removable and held by a magnet. Typical failure points are a hook that is dry or has needle fragments stuck to its magnetic back, a thread catcher that needs cleaning every 1,000 cuts, an embroidery module that loses contact on a wobbly table, and firmware updates that fail because the files are left zipped or in a folder.","manual":"https://www.bernina.com/BERNINA/media/Support/Sewing_Quilting_Embroidery/7_Serie/BERNINA_790PLUS/Documents/EN/0359645_20A_04_print_manual_B790Plus_2018-11_EN.pdf","url":"https://easydigitizer.com/troubleshooter/bernina#model-bernina-7-series-b-700-b-790-plus-b-790-pro"},{"id":"model-bernina-880-plus-8-series","name":"BERNINA 880 PLUS (8 Series)","specs":{"Type":"Home/prosumer sewing and embroidery combination","Years":"880 from about 2014, 880 PLUS later","Field":"Large embroidery module (see the manual for hoop sizes)","Max speed":"See the manual for your model","Panel":"Large colour touch screen","Formats":"EXP"},"tags":["combo","flagship","embroidery-module"],"summary":"The 8 Series shares the 7 Series' screen messages, hook design and maintenance prompts. Treat its messages like those listed for the 7 Series below and check the support page for the current firmware.","manual":null,"url":"https://easydigitizer.com/troubleshooter/bernina#model-bernina-880-plus-8-series"},{"id":"model-bernina-990-9-series","name":"BERNINA 990 (9 Series)","specs":{"Type":"Home/prosumer sewing and embroidery combination","Years":"2023–present","Field":"Large embroidery module with camera and laser positioning","Max speed":"1,200 spm sewing, 1,000 spm embroidery","Panel":"Large colour touch screen","Formats":"EXP plus BQM, HQF, PAT, PLT, QLI, TAP, SEW, PES, PEC, XXX, PCS, JEF and DST"},"tags":["combo","flagship","camera","laser","multi-format"],"summary":"The 990 tracks service and lubrication intervals as a percentage and warns at 100 %. It needs a stitch plate with a sensor, reads only FAT32 USB sticks, and its upper thread indicator trips often if the thread is not in the take-up lever. The camera lens and laser are dealer-cleaned items.","manual":"https://www.bernina.com/bernina/media/Support/Sewing_Quilting_Embroidery/9_Serie/BERNINA_990/Documents/EN/1038925_00A_04_web_manual_B990_2024-05_EN.pdf","url":"https://easydigitizer.com/troubleshooter/bernina#model-bernina-990-9-series"},{"id":"model-bernina-5-series-b-500-b-540-b-590","name":"BERNINA 5 Series (B 500, B 540, B 590)","specs":{"Type":"Home sewing and embroidery combination (B 500 is embroidery-only)","Years":"2019 generation","Field":"Embroidery module; optional Mega Hoop used in top, centre and bottom positions","Max speed":"1,000 spm","Panel":"Colour touch screen","Formats":"EXP"},"tags":["combo","mid-range","mega-hoop"],"summary":"The 5 Series uses the same message set as the 7 Series plus Mega Hoop position prompts. Most \"faults\" are a Mega Hoop in the wrong position, a module that is not fully pushed on, or the thread catcher reminder.","manual":"https://www.bernina.com/Bernina/media/Support/Sewing_Quilting_Embroidery/5_Serie_NEW/BERNINA_590/Documents/EN/1026725_10A_04_web_manual_B590_2019-09_EN.pdf","url":"https://easydigitizer.com/troubleshooter/bernina#model-bernina-5-series-b-500-b-540-b-590"},{"id":"model-bernina-e-16-e-16-pro-e-16-plus-multi-needle","name":"BERNINA E 16 / E 16 PRO / E 16 PLUS (multi-needle)","specs":{"Type":"Commercial single-head, 16 needles","Years":"about 2014–present","Field":"About 410 × 350 mm flats; wide-angle cap frame 362 × 82 mm; conventional cap frame 152 × 70 mm","Max speed":"1,400 spm flats, 1,200 spm caps","Panel":"BERNINA User Interface software on a PC or tablet, machine keypad, status LED","Formats":"ART, EXP, DST, PES, JEF, OFM, CND, FDR, ZSK, PCS and more"},"tags":["multi-needle","16-needle","cap","commercial","active-feed"],"summary":"The E 16 is built with Melco technology: no tension knobs, an automatic thread feed set by a \"material thickness\" value, and software error messages instead of codes. Typical issues are wrong material thickness (loops or breaks), speed too high for caps, presser foot too high, E-Stop left pressed, and lubrication skipped on the hook and needle bars.","manual":"https://www.bernina.com/bernina/media/Support/Multi-needle-Embroidery/E16/Documents/EN/BUI-Manual-040918.pdf","url":"https://easydigitizer.com/troubleshooter/bernina#model-bernina-e-16-e-16-pro-e-16-plus-multi-needle"},{"id":"model-bernette-79-and-bernette-70-deco","name":"bernette 79 and bernette 70 DECO","specs":{"Type":"Home combination (b79) and embroidery-only (b70 DECO)","Years":"about 2018–present","Field":"Largest included hoop 160 × 260 mm (b70 DECO)","Max speed":"850 spm embroidery (b70 DECO)","Panel":"Colour touch screen","Formats":"EXP"},"tags":["home","embroidery-module","bernette"],"summary":"bernette is BERNINA's value brand. These machines recognise the hoop by contacts on the frame, cap a design at 120,000 stitches, and remind you to clean at 500,000 stitches and service at 4,000,000. On the b79 the embroidery program asks you to swap in the high-tension embroidery bobbin case.","manual":"https://manuals.bernette.com/b79/en/index.html","url":"https://easydigitizer.com/troubleshooter/bernina#model-bernette-79-and-bernette-70-deco"}],"codes":[{"id":"code-1000","code":"#1000","message":"Needle threader jammed","meaning":"The automatic needle threader is stuck.","fix":"Switch off, press the threader lever down and let it spring back, then switch on. Call a dealer if it repeats.","models":"B 790 PLUS, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-1000"},{"id":"code-1001","code":"#1001","message":"Thread cutter button stuck","meaning":"The thread cutter button is stuck or faulty.","fix":"Make sure the button moves freely and is not held down by fabric or a case. Call a dealer if it repeats.","models":"B 790 PLUS, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-1001"},{"id":"code-1002","code":"#1002","message":"Needle up/down button stuck","meaning":"The needle position button is stuck or faulty.","fix":"Free the button so it presses and returns normally. Call a dealer if it repeats.","models":"B 790 PLUS, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-1002"},{"id":"code-1003","code":"#1003","message":"Start/stop button stuck","meaning":"The start/stop button is stuck or faulty.","fix":"Free the button. Call a dealer if it repeats.","models":"B 790 PLUS, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-1003"},{"id":"code-1004","code":"#1004","message":"Undetermined malfunction","meaning":"The machine cannot identify the exact cause.","fix":"Switch off and restart. Call a dealer if it repeats.","models":"B 790 PLUS, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-1004"},{"id":"code-1005","code":"#1005","message":"Undetermined malfunction","meaning":"The machine cannot identify the exact cause.","fix":"Switch off and restart. Call a dealer if it repeats.","models":"B 790 PLUS, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-1005"},{"id":"code-1010","code":"#1010","message":"Main drive sync failed","meaning":"Listed by BERNINA as an undetermined fault; in the field it usually means thread, lint or a needle fragment is stopping the hook.","fix":"Switch off. Remove needle, foot, stitch plate, bobbin case and hook, clear lint and thread, check the hook's magnetic back for needle tips, reassemble and restart. Call a dealer if it returns.","models":"7 Series, 8 Series","source":"B 790 PLUS user manual; Pintuck & Purl owner FAQ (dealer)","url":"https://easydigitizer.com/troubleshooter/bernina#code-1010"},{"id":"code-the-main-motor-isn-t-running","code":"","message":"The main motor isn't running","meaning":"The hook or needle is blocked.","fix":"Turn the handwheel until the needle is up, lift out the work without pulling, remove the stitch plate, clear thread, clean the hook and check its magnetic back for broken needle points. On older 7 Series, turning off the thread catcher in setup can help.","models":"5, 7, 8 Series, bernette","source":"B 790, B 790 PLUS, B 590 manuals; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-main-motor-isn-t-running"},{"id":"code-upper-thread-used-up-or-broken","code":"","message":"Upper thread used up or broken","meaning":"The upper thread sensor sees no thread.","fix":"Rethread with the presser foot up; replace the spool if empty.","models":"All home models","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-upper-thread-used-up-or-broken"},{"id":"code-bobbin-thread-used-up-or-broken","code":"","message":"Bobbin thread used up or broken","meaning":"The bobbin sensor sees no thread.","fix":"Clean the hook area, wind or replace the bobbin, rethread.","models":"All home models","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-bobbin-thread-used-up-or-broken"},{"id":"code-the-needle-is-not-at-its-top-end","code":"","message":"The needle is not at its top end","meaning":"The needle is down when the machine needs it up.","fix":"Turn the handwheel until the needle is at its highest point.","models":"5, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-needle-is-not-at-its-top-end"},{"id":"code-needle-and-stitch-plate-cannot-be-used-together","code":"","message":"Needle and stitch plate cannot be used together","meaning":"The needle or plate selected does not match what is fitted.","fix":"Fit the right needle and stitch plate and select them on screen.","models":"5, 7, 9 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-needle-and-stitch-plate-cannot-be-used-together"},{"id":"code-incorrect-presser-foot-for-dual-feed","code":"","message":"Incorrect presser foot for Dual Feed","meaning":"A foot without the D marking is fitted while Dual Feed is engaged.","fix":"Fit a presser foot marked D, or disengage Dual Feed.","models":"7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-incorrect-presser-foot-for-dual-feed"},{"id":"code-fabric-under-the-presser-foot-too-thick","code":"","message":"Fabric under the presser foot too thick","meaning":"The fabric stack exceeds what the foot can clear.","fix":"Reduce the fabric thickness.","models":"7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-fabric-under-the-presser-foot-too-thick"},{"id":"code-contact-with-embroidery-module-interrupted-by-vi","code":"","message":"Contact with embroidery module interrupted by vibration","meaning":"The module connection dropped out while running.","fix":"Put the machine and module on a firm, level table and push the module fully onto the machine.","models":"5, 7 Series","source":"B 790 PLUS and B 590 manuals","url":"https://easydigitizer.com/troubleshooter/bernina#code-contact-with-embroidery-module-interrupted-by-vi"},{"id":"code-needle-position-does-not-match-hoop-centre","code":"","message":"Needle position does not match hoop centre","meaning":"Hoop calibration is off.","fix":"Calibrate the hoop in the embroidery settings with the template fitted.","models":"5, 7 Series","source":"B 790 PLUS and B 590 manuals","url":"https://easydigitizer.com/troubleshooter/bernina#code-needle-position-does-not-match-hoop-centre"},{"id":"code-the-embroidery-module-is-not-attached","code":"","message":"The embroidery module is not attached","meaning":"The machine cannot detect the module.","fix":"Connect the module; if it is connected and the message stays, have a dealer check it.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-embroidery-module-is-not-attached"},{"id":"code-the-embroidery-module-must-be-removed","code":"","message":"The embroidery module must be removed","meaning":"Sewing mode was selected with the module still on.","fix":"Hold the module, press its release button and slide it off.","models":"bernette b79, b70 DECO","source":"bernette b79 and b70 DECO manuals","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-embroidery-module-must-be-removed"},{"id":"code-the-hoop-is-not-attached","code":"","message":"The hoop is not attached","meaning":"Embroidery was started without a hoop.","fix":"Attach the hoop until it locks.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-hoop-is-not-attached"},{"id":"code-the-hoop-is-attached","code":"","message":"The hoop is attached","meaning":"The hoop must come off for this step.","fix":"Remove the hoop, then continue.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-hoop-is-attached"},{"id":"code-the-hoop-will-move","code":"","message":"The hoop will move","meaning":"Warning before the module moves.","fix":"Clear hands and objects from the hoop path, then confirm.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-the-hoop-will-move"},{"id":"code-mega-hoop-top-centre-bottom","code":"","message":"Mega Hoop top / centre / bottom","meaning":"The Mega Hoop must be moved to the position shown.","fix":"Release the hoop and move it to the position named on screen.","models":"5 Series","source":"B 590 user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-mega-hoop-top-centre-bottom"},{"id":"code-design-partly-outside-the-hoop","code":"","message":"Design partly outside the hoop","meaning":"The design is positioned past the hoop's sewing area.","fix":"Move the design back inside the hoop and restart.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-design-partly-outside-the-hoop"},{"id":"code-design-too-large","code":"","message":"Design too large","meaning":"The design is larger than the hoop.","fix":"Scale the design down or fit a larger hoop.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-design-too-large"},{"id":"code-maximum-stitch-count-of-120-000-reached","code":"","message":"Maximum stitch count of 120,000 reached","meaning":"The design exceeds the machine's stitch limit.","fix":"Split the design or choose one with fewer stitches.","models":"bernette b79, b70 DECO","source":"bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-maximum-stitch-count-of-120-000-reached"},{"id":"code-insert-the-high-tension-bobbin-case","code":"","message":"Insert the high-tension bobbin case","meaning":"Embroidery program selected on a machine with separate bobbin cases.","fix":"Swap in the embroidery (high-tension) bobbin case; switch back to the standard case for sewing.","models":"bernette b79","source":"bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-insert-the-high-tension-bobbin-case"},{"id":"code-thread-cutter-adjusted-after-embroidery-start","code":"","message":"Thread cutter adjusted after embroidery start","meaning":"The cutter setting was changed mid-design.","fix":"Cut the thread by hand for this stop.","models":"bernette b79, b70 DECO","source":"bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-thread-cutter-adjusted-after-embroidery-start"},{"id":"code-automatic-thread-cutter-malfunctioning","code":"","message":"Automatic thread cutter malfunctioning","meaning":"The cutter did not complete its cycle.","fix":"Confirm, then clean the thread catcher. Call a dealer if it keeps happening.","models":"bernette b79, b70 DECO","source":"bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-automatic-thread-cutter-malfunctioning"},{"id":"code-thread-catcher-needs-cleaning","code":"","message":"Thread catcher needs cleaning","meaning":"Appears every start-up after 1,000 cutting cycles.","fix":"Confirm and follow the on-screen thread catcher cleaning; the counter resets.","models":"5, 7 Series","source":"B 790 PLUS and B 590 manuals","url":"https://easydigitizer.com/troubleshooter/bernina#code-thread-catcher-needs-cleaning"},{"id":"code-machine-needs-cleaning-lubricating","code":"","message":"Machine needs cleaning / lubricating","meaning":"The cleaning or oiling interval has run out.","fix":"Clean and oil the hook, then sew a test piece so excess oil does not mark the work.","models":"5, 7, 9 Series","source":"B 790 PLUS user manual; B 990 user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-machine-needs-cleaning-lubricating"},{"id":"code-time-for-regular-maintenance","code":"","message":"Time for regular maintenance","meaning":"The programmed service interval has expired.","fix":"Book a dealer service. You can dismiss the message temporarily; after the third dismissal it waits until the next interval.","models":"5, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-time-for-regular-maintenance"},{"id":"code-500-000-stitches-since-last-cleaning","code":"","message":"500,000 stitches since last cleaning","meaning":"Cleaning reminder.","fix":"Clean the hook and feed area; cancel to be reminded at next start-up.","models":"bernette","source":"bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-500-000-stitches-since-last-cleaning"},{"id":"code-4-000-000-stitches-since-last-service","code":"","message":"4,000,000 stitches since last service","meaning":"Maintenance reminder.","fix":"Book a bernette dealer service.","models":"bernette","source":"bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-4-000-000-stitches-since-last-service"},{"id":"code-not-enough-free-capacity-on-usb-stick","code":"","message":"Not enough free capacity on USB stick","meaning":"The stick is full.","fix":"Delete files or use a BERNINA USB stick with free space.","models":"5, 7 Series, bernette","source":"B 790 PLUS user manual; bernette b79 manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-not-enough-free-capacity-on-usb-stick"},{"id":"code-firmware-update-failed","code":"","message":"Firmware update failed","meaning":"Update files not found on the stick.","fix":"Unzip the update and copy the files to the root of the stick, not into a folder, then update again.","models":"5, 7, 9 Series","source":"B 790 PLUS user manual; B 990 user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-firmware-update-failed"},{"id":"code-no-bernina-usb-stick-inserted","code":"","message":"No BERNINA USB stick inserted","meaning":"The stick was removed during the automatic update.","fix":"Reinsert the same stick and keep it in for the whole update.","models":"5, 7 Series","source":"B 790 PLUS user manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-no-bernina-usb-stick-inserted"},{"id":"code-e-stop-engaged","code":"","message":"E-Stop Engaged","meaning":"The emergency stop is pressed, or the machine falsely reports it.","fix":"Release the red E-Stop button. If it was not pressed, reseat the user interface harness at both ends; if it persists call technical support.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-e-stop-engaged"},{"id":"code-xy-home-not-set","code":"","message":"XY home not set","meaning":"The X and Y home positions are not synchronised.","fix":"Run the X/Y home adjustment before sewing.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-xy-home-not-set"},{"id":"code-hoop-center-error","code":"","message":"HOOP CENTER error","meaning":"Centre hoop was requested while a design is in progress.","fix":"Finish or clear the design, then centre the hoop.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-hoop-center-error"},{"id":"code-goto-func-error","code":"","message":"GOTO func error","meaning":"A move was requested while the machine is busy.","fix":"Wait for the current function to finish, then repeat the command.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-goto-func-error"},{"id":"code-no-trace-data","code":"","message":"No trace data","meaning":"Trace was pressed with no design loaded.","fix":"Load a design, then trace.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-no-trace-data"},{"id":"code-can-t-init-color-grabber-z-not-in-safe-zone","code":"","message":"Can't init color / grabber, Z not in SAFE ZONE","meaning":"The colour change or grabber is not at home, so the head cannot move safely.","fix":"Make sure the needle case and grabber are at home; check for obstructions. If the motor will not home, call support.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-can-t-init-color-grabber-z-not-in-safe-zone"},{"id":"code-color-change-timeout-seek-error","code":"","message":"COLOR CHANGE timeout / seek error","meaning":"The needle case did not reach the needle in time.","fix":"Look for a bind or obstruction at the needle case, check connectors, then retry. Recurring errors need a technician.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-color-change-timeout-seek-error"},{"id":"code-grabber-feeder-timeout-or-index-error","code":"","message":"GRABBER / FEEDER timeout or index error","meaning":"The grabber or thread feeder did not reach its sensor.","fix":"Clear thread or lint at the grabber and feeder, check harness connections, retry.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-grabber-feeder-timeout-or-index-error"},{"id":"code-x-y-timeout-tracking-or-over-current-error","code":"","message":"X / Y timeout, tracking or over current error","meaning":"The hoop drive could not move as commanded.","fix":"Remove anything blocking the hoop arm, check the hoop is not dragging, restart. Recurring errors point to belt, bearing or rail lubrication problems.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-x-y-timeout-tracking-or-over-current-error"},{"id":"code-z-motor-not-at-headup-missed-headup-while-sewing","code":"","message":"Z-Motor not at HEADUP / Missed headup while sewing","meaning":"The main shaft did not stop in the head-up position.","fix":"Clear thread jams at the hook, restart. Recurring errors need a technician.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-z-motor-not-at-headup-missed-headup-while-sewing"},{"id":"code-ti-dsp-dsp-timeout-checksum-errors","code":"","message":"TI-DSP / DSP timeout / checksum errors","meaning":"The motor controller received an invalid command and halted.","fix":"Note the design, stitch number and what the machine was doing, restart, and send the details and design file to technical support.","models":"E 16","source":"E 16 technical manual","url":"https://easydigitizer.com/troubleshooter/bernina#code-ti-dsp-dsp-timeout-checksum-errors"}],"problems":[{"id":"fix-error-1010-or-main-motor-isn-t-running","title":"Error #1010 or \"main motor isn't running\"","symptoms":["motor","birdnest","noise"],"causes":"thread wrapped in the hook, lint packed under the stitch plate, broken needle tip stuck on the magnetic hook","steps":["Switch off. Raise the needle with the handwheel and lift the work out without pulling threads.","Remove the needle, foot, stitch plate and bobbin case, then take out the hook.","Brush out the hook race; never use pointed tools. Wipe the magnetic back of the hook clean of any metal fragments.","Refit the hook so its two lugs meet the openings and the coloured mark shows, then turn the handwheel by hand to check.","Oil the hook felts lightly, reassemble and restart."],"callTech":"the handwheel is stiff or locked, or #1010 returns after a full clean.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-error-1010-or-main-motor-isn-t-running"},{"id":"fix-upper-thread-keeps-breaking","title":"Upper thread keeps breaking","symptoms":["thread","tension","needle"],"causes":"wrong needle for the thread, tension too high, thread caught at the take-up lever, damaged stitch plate or hook tip","steps":["Rethread the whole path with the presser foot up.","Fit a new embroidery needle sized for the thread.","Lower the upper tension a little; for metallic thread also reduce speed.","If thread is trapped near the take-up lever, remove the headframe cover (one Torx screw on 7 Series; slide-off cover on the 990) and clear it.","Floss the tension discs with a folded piece of thin fabric to remove thread scraps."],"callTech":"the stitch plate hole or hook tip is nicked.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-upper-thread-keeps-breaking"},{"id":"fix-design-lands-off-centre-or-outlines-do-not-line-up","title":"Design lands off-centre or outlines do not line up","symptoms":["registration","hoop"],"causes":"hoop calibration out, fabric loose, module on an uneven table","steps":["Fit the hoop with its template and run \"Calibrating the embroidery hoop\" in the embroidery settings; centre the needle with the arrows.","Put the machine and module on a firm, level surface.","Rehoop tightly with a suitable stabilizer.","Keep resizing on the machine within about 20 % to preserve density."],"callTech":"calibration does not hold or the module will not move smoothly.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-design-lands-off-centre-or-outlines-do-not-line-up"},{"id":"fix-embroidery-module-not-recognised","title":"Embroidery module not recognised","symptoms":["frame","sensor","power"],"causes":"module not fully pushed on, vibration on a soft table, dirty connector","steps":["Switch off, slide the module off and back on until it seats fully.","Move the setup to a firm, level table.","Switch on with the module attached."],"callTech":"the machine still reports no module.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-embroidery-module-not-recognised"},{"id":"fix-wrong-hoop-detected-bernette","title":"Wrong hoop detected (bernette)","symptoms":["hoop","sensor"],"causes":"dirty contacts on the hoop frame","steps":["Clean the hoop's contacts with a microfibre cloth and contact cleaner.","If needed, turn off hoop recognition in the monitoring settings and select the hoop by hand."],"callTech":"no hoop is ever recognised.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-wrong-hoop-detected-bernette"},{"id":"fix-bobbin-shows-on-top-or-looping-home-machines","title":"Bobbin shows on top or looping (home machines)","symptoms":["bobbin","tension","looping"],"causes":"wrong bobbin case, lint under the bobbin case spring, upper tension wrong","steps":["Use the bobbin case supplied for embroidery (the b79 needs its high-tension embroidery case).","Remove thread scraps from under the bobbin case spring.","Rethread top and bottom and test on scrap."],"callTech":"the bobbin tension itself needs setting.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-bobbin-shows-on-top-or-looping-home-machines"},{"id":"fix-loops-on-top-or-thread-breaks-on-the-e-16","title":"Loops on top or thread breaks on the E 16","symptoms":["looping","tension","thread"],"causes":"material thickness value wrong, presser foot too high, speed too high","steps":["If satins loop or fills loop and break, lower the material thickness value.","If bobbin shows on top or satins break, raise the material thickness value.","Set the presser foot just above the fabric; too high causes breaks, too low causes registration loss.","Slow down: 850–1,000 spm for caps and pocket clamps, 1,000–1,200 for metallic thread."],"callTech":"breaks continue at sensible settings with a fresh needle and clean hook.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-loops-on-top-or-thread-breaks-on-the-e-16"},{"id":"fix-e-16-false-bobbin-break-stops","title":"E 16 false bobbin break stops","symptoms":["sensor","bobbin"],"causes":"material thickness set too high","steps":["Reduce the material thickness value and test.","Clean and re-tension the bobbin case at the daily hook service."],"callTech":"false stops continue with correct settings.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-e-16-false-bobbin-break-stops"},{"id":"fix-usb-stick-or-design-not-read","title":"USB stick or design not read","symptoms":["usb","file"],"causes":"stick not FAT32, files in a folder or zipped, unsupported format on older models","steps":["Use a BERNINA USB stick or a FAT32-formatted stick.","Save EXP files with their BMP and INF companions so colours and previews show.","On 5, 7 and 8 Series, convert other formats to EXP in your software; the 990 also reads DST, PES and JEF."],"callTech":"no stick is detected at all.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-usb-stick-or-design-not-read"},{"id":"fix-firmware-update-stuck-or-fails","title":"Firmware update stuck or fails","symptoms":["display","usb"],"causes":"files still zipped, files in a folder, stick removed","steps":["Unzip the update and copy it to the top level of the stick.","If the update freezes, remove the stick, switch off, switch on and follow the screen.","On bernette, rename the firmware file ending from .fw to .auto and power on with the stick inserted."],"callTech":"the machine will not start after an update.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-firmware-update-stuck-or-fails"},{"id":"fix-touch-screen-does-not-respond-accurately","title":"Touch screen does not respond accurately","symptoms":["display"],"causes":"screen calibration lost, eco mode on, screen locked","steps":["Recalibrate the display in setup.","If you cannot reach setup, switch on while holding the needle position left/right buttons (7 Series) and tap the targets.","Tap the eco icon if eco mode is active; on the 990 unlock the screen."],"callTech":"the screen stays dark or dead.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-touch-screen-does-not-respond-accurately"},{"id":"fix-thread-cutter-does-not-trim","title":"Thread cutter does not trim","symptoms":["trimmer"],"causes":"lint and thread in the thread catcher","steps":["Run the thread catcher cleaning from the screen prompt.","Brush out the area under the stitch plate.","For metallic threads, switch off the automatic cutter and trim by hand."],"callTech":"the cutter still fails after cleaning.","url":"https://easydigitizer.com/troubleshooter/bernina#fix-thread-cutter-does-not-trim"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the hook and bobbin area","notes":"No pointed tools in the hook race."},{"interval":"Every 3–4 bobbins (home)","task":"Clean and oil the hook","notes":"BERNINA's 990 guidance; use BERNINA oil, felts damp only."},{"interval":"Before a new project or after storage","task":"Oil the hook and sew a test piece","notes":"Excess oil can mark fabric."},{"interval":"At 1,000 cuts","task":"Clean the thread catcher","notes":"The machine prompts you."},{"interval":"Every 6 months (bernette, heavy use)","task":"Oil the needle bar mechanism under the headframe cover","notes":"One drop per point, wipe excess."},{"interval":"Every 4–5 running hours (E 16)","task":"Clean and oil the rotary hook, one drop","notes":"Clean and check bobbin case tension at the same time."},{"interval":"Weekly (E 16)","task":"Oil needle drive, upper V-rails and all 16 needle bars","notes":"Follow the on-screen maintenance steps."},{"interval":"Monthly (E 16)","task":"Clean and grease X-drive rails and Y-bearing blocks; check X-cable tension","notes":"Remove hoops and clamps first."},{"interval":"Quarterly (E 16)","task":"Grease take-up lever cam, presser foot cam and needle bar guides; grease thread feed rollers","notes":"Never lubricate the colour change lead screw."},{"interval":"Yearly to 2-yearly","task":"Dealer service","notes":"Yearly with heavy use, every two years with normal use (990)."}],"manuals":[{"title":"BERNINA support (US)","url":"https://www.bernina.com/en-US/Support-US","note":"model list with manuals, firmware updates and support information"},{"title":"BERNINA 790 PLUS user manual (PDF)","url":"https://www.bernina.com/BERNINA/media/Support/Sewing_Quilting_Embroidery/7_Serie/BERNINA_790PLUS/Documents/EN/0359645_20A_04_print_manual_B790Plus_2018-11_EN.pdf","note":"error messages including #1000–#1010, troubleshooting, hoop calibration"},{"title":"BERNINA 790 user manual (PDF)","url":"https://www.BERNINA.com/Bernina/media/Support/Sewing_Quilting_Embroidery/7_Serie/BERNINA_790/Documents/EN/User-Manual-B790.pdf","note":"messages, hook cleaning and oiling, included hoops"},{"title":"BERNINA 990 user manual (PDF)","url":"https://www.bernina.com/bernina/media/Support/Sewing_Quilting_Embroidery/9_Serie/BERNINA_990/Documents/EN/1038925_00A_04_web_manual_B990_2024-05_EN.pdf","note":"troubleshooting, maintenance intervals, supported file formats"},{"title":"BERNINA 590 user manual (PDF)","url":"https://www.bernina.com/Bernina/media/Support/Sewing_Quilting_Embroidery/5_Serie_NEW/BERNINA_590/Documents/EN/1026725_10A_04_web_manual_B590_2019-09_EN.pdf","note":"5 Series messages including Mega Hoop prompts"},{"title":"BERNINA E 16 user interface manual (PDF)","url":"https://www.bernina.com/bernina/media/Support/Multi-needle-Embroidery/E16/Documents/EN/BUI-Manual-040918.pdf","note":"file types, material thickness, speeds, status LED, cap frames"},{"title":"BERNINA E 16 technical manual (PDF, Melco service site)","url":"http://www.melco-service.com/e16/E16_Tech_Manual.pdf","note":"software error messages, lubrication schedule, specifications"},{"title":"bernette b79 online manual","url":"https://manuals.bernette.com/b79/en/index.html","note":"error messages, troubleshooting, hoop calibration, EXP format"},{"title":"bernette b70 DECO online manual","url":"https://manuals.bernette.com/b70/en/index.html","note":"error messages, troubleshooting, technical data"}],"faq":[{"q":"What does error #1010 mean on a Bernina?","a":"BERNINA's 790 PLUS manual groups #1004, #1005 and #1010 as faults it cannot pin down and says to restart. Dealers report it most often shows as \"main drive sync failed\" when thread, lint or a needle fragment is stopping the hook. Remove and clean the hook, check its magnetic back, and call a dealer if it comes back."},{"q":"How do I calibrate the hoop on a Bernina?","a":"Attach the module and the hoop with its plastic template. In the Setup Program open the embroidery settings, choose hoop calibration, and centre the needle on the template mark with the arrow keys."},{"q":"What embroidery file format does Bernina use?","a":"BERNINA home machines read EXP files exported from BERNINA Embroidery Software, together with a BMP preview and an INF colour file. The BERNINA 990 also reads DST, PES, JEF and several other formats, and the E 16 reads ART, EXP, DST, PES, JEF and more."},{"q":"Why does my Bernina say the embroidery module is not attached?","a":"Usually the module is not fully seated or the table is uneven and vibration broke the contact. Switch off, push the module fully on, set everything on a firm level surface and switch on again. If the message stays, the connector needs a dealer check."},{"q":"Which USB stick works with a Bernina?","a":"BERNINA recommends its own USB stick. The 990 needs FAT32. For firmware updates, unzip the files and place them at the top level of the stick, not in a folder."},{"q":"How often should I oil my Bernina hook?","a":"BERNINA suggests cleaning and oiling the hook about every three to four full bobbins on the 990, before a new project, after storage, and whenever the machine asks. Use only a little BERNINA oil and sew a test piece afterwards."},{"q":"Does the Bernina E 16 have tension knobs?","a":"No. The E 16 feeds thread automatically, and you tune it with the material thickness value in the software. Raise it if bobbin shows on top; lower it if stitches loop."}]},{"slug":"brother","name":"Brother","class":"both","origin":"Japan","formats":"PES (native), PHC, PHX (PR and newer Innov-is), PEN (some Innov-is), DST","panel":"PR series: colour touch panel with touch pen; SE/PE/NQ/Innov-is: colour LCD touch screen; Skitch PP1: no screen, controlled by the Artspira phone app","support":"https://support.brother.com/","url":"https://easydigitizer.com/troubleshooter/brother","markdown":"https://easydigitizer.com/troubleshooter/brother.md","summary":"Most Brother problems are fixed by rethreading the top thread with the presser foot raised, putting in a new needle, and cleaning lint out of the bobbin area (and, on PR multi-needle machines, out of the trimmer knives and tension discs). On PR machines the message you will see most is \"Check upper and bobbin thread.\"; on home machines it is \"Check and rethread the upper thread.\" or \"The safety device has been activated\". Home SE, PE, NQ and Innov-is machines must never be oiled by the user, but PR machines need a drop of oil on the hook every day.","models":[{"id":"model-pr1055x-pr1050x-entrepreneur-pro-x","name":"PR1055X / PR1050X (Entrepreneur Pro X)","specs":{"Type":"Commercial-style multi-needle, 10 needles","Years":"PR1055X current (operation manual v03, 2026); PR1050X is the earlier model","Field":"360 × 200 mm (14 × 7-7/8 in)","Max speed":"1,000 spm (600 spm with some frames; minimum 400 spm)","Panel":"colour touch screen with touch pen, built-in camera, wireless LAN and USB","Formats":"PES, PHC, PHX, DST (PES up to 500,000 stitches and 127 colour changes)"},"tags":["multi-needle","10-needle","cap","camera","wireless"],"summary":"Brother's flagship 10-needle machine, sold in the US under the Entrepreneur name. It has automatic needle threading, upper and bobbin thread sensors, a thread picker and a wiper. Typical failure points are lint in the trimmer knives (Trimming sensor / Wiper errors), dirty tension discs (false \"Check upper and bobbin thread\" stops) and a dry hook when the daily oil drop is skipped.","manual":"https://download.brother.com/welcome/doch101931/884t15-16_om03_en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-pr1055x-pr1050x-entrepreneur-pro-x"},{"id":"model-pr680w-pr670e-entrepreneur-6-needle","name":"PR680W / PR670E (Entrepreneur 6-needle)","specs":{"Type":"Commercial-style multi-needle, 6 needles","Years":"PR680W current (manual 2021); PR670E is the previous generation","Field":"300 × 200 mm (11-3/4 × 7-7/8 in)","Max speed":"1,000 spm (400–600 spm with cap, cylinder and clamp frames)","Panel":"colour touch screen; PR680W adds wireless LAN and a camera","Formats":"PES, PHC, PHX, DST"},"tags":["multi-needle","6-needle","cap","camera"],"summary":"The 6-needle sibling of the PR1055X with the same error message set, threading layout and oiling routine. Common issues are the same: lint around the moving knife, a needle bar case that stops between needles after a jam, and tension problems from wax build-up in the tension discs.","manual":"https://download.brother.com/welcome/doch102285/884t23_om01en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-pr680w-pr670e-entrepreneur-6-needle"},{"id":"model-pr1x-prs100-persona","name":"PR1X / PRS100 Persona","specs":{"Type":"Commercial-style single-needle on a PR-type tubular arm","Years":"PRS100 from 2015; PR1X current (manual 2023)","Field":"300 × 200 mm (PR1X)","Max speed":"1,000 spm (lower with some frames)","Panel":"colour touch screen, USB","Formats":"PES, PHC, DST, PEN (PR1X)"},"tags":["single-needle","cap","tubular","starter commercial"],"summary":"A one-needle machine built like a PR so it can sew caps and tubular items. You change thread by hand at every colour, so most \"errors\" are threading mistakes after a colour change. Its message list is a short version of the PR1055X list.","manual":"https://download.brother.com/welcome/doch102793/882t52_om01en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-pr1x-prs100-persona"},{"id":"model-se600-se630-se700-combination-sewing-and-embroid","name":"SE600 / SE630 / SE700 (combination sewing and embroidery, 4 × 4)","specs":{"Type":"Home sewing and embroidery combo, single needle","Years":"SE600 2017 (now discontinued), SE630 and SE700 current","Field":"100 × 100 mm (4 × 4 in)","Max speed":"set on screen; see manual","Panel":"colour LCD touch screen","Formats":"PES, PHC, DST"},"tags":["home","combo","4x4","beginner"],"summary":"Brother's best-selling entry machines. Nearly every problem comes from upper threading done with the presser foot down, the wrong bobbin, missing stabilizer, or designs larger than 4 × 4 in. They must not be oiled by the user.","manual":"https://download.brother.com/welcome/doch101011/888m20_om02en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-se600-se630-se700-combination-sewing-and-embroid"},{"id":"model-pe800-pe900-embroidery-only-5-7","name":"PE800 / PE900 (embroidery-only, 5 × 7)","specs":{"Type":"Home embroidery-only, single needle","Years":"PE800 2016–present; PE900 is the newer version","Field":"180 × 130 mm (7 × 5 in); larger designs are rejected even when rotated","Max speed":"adjustable on screen; see manual","Panel":"colour LCD touch screen, USB","Formats":"PES, PHC, DST (combined design limit about 200,000 stitches and 125 colour changes)"},"tags":["home","embroidery-only","5x7","beginner"],"summary":"A very common first embroidery machine. Typical complaints are birdnests under the hoop (upper thread not seated in the tension discs), \"file not showing\" on USB (file name, folder or design size), and thread breaks from old or low-quality thread.","manual":"https://download.brother.com/welcome/doch100741/888l90_l91_l93_k90_k92_om03en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-pe800-pe900-embroidery-only-5-7"},{"id":"model-innov-is-nq1700e-and-mid-range-innov-is-nq-ns-xe","name":"Innov-is NQ1700E and mid-range Innov-is (NQ, NS, XE series)","specs":{"Type":"Home embroidery-only or combo, single needle","Years":"NQ1700E 2021–present","Field":"260 × 160 mm (10-1/4 × 6-1/4 in) on the NQ1700E","Max speed":"adjustable on screen; see manual","Panel":"colour LCD touch screen, wireless LAN, USB","Formats":"PES, PHC, PEN, DST"},"tags":["home","embroidery-only","6x10","wireless"],"summary":"A step up from the PE line with a bigger field and wireless transfer. Adds wireless network messages on top of the usual home messages. Same no-oil rule as other home machines.","manual":"https://download.brother.com/welcome/doch102340/888g60_g70_g72_om01en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-innov-is-nq1700e-and-mid-range-innov-is-nq-ns-xe"},{"id":"model-innov-is-luminaire-xp-stellaire-xj-and-aveneer-t","name":"Innov-is Luminaire (XP), Stellaire (XJ) and Aveneer (top-tier)","specs":{"Type":"Premium home sewing and embroidery, single needle","Years":"2017–present (several generations: XP1, XP2, XP3, XJ1, XJ2)","Field":"up to 408 × 272 mm on Luminaire XP1; smaller on Stellaire","Max speed":"adjustable on screen; see manual","Panel":"large colour touch screen; built-in camera and projector on Luminaire","Formats":"PES, PHC, PHX, PEN, DST (see each manual)"},"tags":["home","premium","camera","projector","large-field"],"summary":"Feature-rich machines whose error messages appear as screen pictures in the PDF manuals. The ones you hit most are the needle plate warning (removing the plate with power on), the dual feed foot warning in embroidery mode, and camera positioning-sticker messages. Never oil these machines yourself.","manual":"https://download.brother.com/welcome/doch101504/xp1_omemb_03en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-innov-is-luminaire-xp-stellaire-xj-and-aveneer-t"},{"id":"model-skitch-pp1-app-controlled","name":"Skitch PP1 (app-controlled)","specs":{"Type":"Home embroidery-only, single needle, no screen","Years":"current (manual v03)","Field":"100 × 100 mm (4 × 4 in)","Max speed":"400 spm","Panel":"none; Artspira app over Bluetooth LE, one LED \"Start/Stop\" button","Formats":"designs are sent from the app"},"tags":["home","app","bluetooth","4x4","numbered codes"],"summary":"Brother's small app-driven machine. It is the only Brother embroidery machine covered here that shows numbered error codes (#1001 to #1006) in the app. Most problems are threading, a needle plate cover not clicked into place, or a lost Bluetooth link.","manual":"https://download.brother.com/welcome/doch102864/888r000_om03en.pdf","url":"https://easydigitizer.com/troubleshooter/brother#model-skitch-pp1-app-controlled"}],"codes":[{"id":"code-check-upper-and-bobbin-thread","code":"Check upper and bobbin thread","message":"Check upper and bobbin thread.","meaning":"The thread sensors saw a problem: top thread broken or out of its guides, bobbin empty or broken, tension too tight, or lint in the tension discs.","fix":"Rethread the top thread under the upper and middle guides. Check the bobbin has thread with about 2 in pulled out. If the thread is not broken, take off the tension dial and clean lint from between the felt washers. Back up a few stitches before restarting.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual, PR1X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-check-upper-and-bobbin-thread"},{"id":"code-safety-device-activated","code":"Safety device activated","message":"The safety device has been activated. Is the thread tangled? Is the needle bent?","meaning":"The motor stopped because thread is jammed or the needle is bent or hitting something.","fix":"Turn the machine off. Cut away tangled thread in the hook area, check the bobbin case is seated, put in a new needle and rethread. On PR machines also put a drop of oil on the hook.","models":"All","source":"PR1055X manual, SE600 manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-safety-device-activated"},{"id":"code-trimming-sensor-error","code":"Trimming sensor error","message":"Trimming sensor error.","meaning":"The thread trimmer did not finish its cycle, usually because of lint or thread around the knives.","fix":"Remove the needle plate and brush lint from the moving knife, fixed knife and thread retaining plate. Do this once a month as routine.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-trimming-sensor-error"},{"id":"code-wiper-error","code":"Wiper error","message":"Wiper error","meaning":"Thread is wound on the wiper, lint is around the knives, or the thread did not go through the thread cutter groove.","fix":"Pull tangled thread off the wiper, clean around the knives, and seat the thread fully in the cutter groove when threading.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-wiper-error"},{"id":"code-picker-error","code":"Picker error","message":"Picker error","meaning":"The thread picker that holds the top thread at start did not move correctly.","fix":"Remove thread tangled on the picker, then touch OK on the screen.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-picker-error"},{"id":"code-needle-threader-error","code":"Needle threader error","message":"Needle threader error","meaning":"The automatic needle threader jammed.","fix":"Remove thread caught in the threader mechanism, then touch OK. If it keeps failing, check the needle is fully up and straight.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-threader-error"},{"id":"code-needle-threader-in-position","code":"Needle threader in position","message":"Needle threader is in threading position.","meaning":"You pressed another button while the threader was still working.","fix":"Press the automatic threading button to finish, then do the other operation.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-threader-in-position"},{"id":"code-inappropriate-needle-stop-position","code":"Inappropriate needle stop position","message":"Inappropriate needle stop position","meaning":"The needle stopped in the wrong place, often after a jam or turning the handwheel by hand.","fix":"Turn the handwheel until its mark is at the top, then touch OK.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-inappropriate-needle-stop-position"},{"id":"code-needle-bar-case-home-position-error","code":"Needle bar case home position error","message":"Needle bar case home position error.","meaning":"The needle bar case could not return to its start position.","fix":"Touch OK to let the machine reset the case. Remove anything blocking the case or thread pulling on it.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-bar-case-home-position-error"},{"id":"code-needle-bar-case-position-error","code":"Needle bar case position error","message":"Needle bar case position error","meaning":"The needle bar case stopped between needles.","fix":"Touch OK to reset. If it repeats, check for tangled thread at the thread guides above the needle bars.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-bar-case-position-error"},{"id":"code-needle-case-motor-locked","code":"Needle case motor locked","message":"Needle case motor has been locked.","meaning":"The motor that moves the needle bar case jammed.","fix":"Touch OK to reset. Clear any thread or object in the case's path. Call a dealer if it keeps returning.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-case-motor-locked"},{"id":"code-stop-while-transferring","code":"Stop while transferring","message":"Stop while needle bar case transferring.","meaning":"The machine stopped while changing needles.","fix":"Touch OK so the case resets, then restart.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-stop-while-transferring"},{"id":"code-change-to-a-larger-frame","code":"Change to a larger frame","message":"Change to a larger embroidery frame.","meaning":"The frame fitted is too small for the design, or the frame holder thumb screws are loose so the frame is misread.","fix":"Tighten both thumb screws on the frame holder. If they are tight, fit a frame large enough for the design.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-change-to-a-larger-frame"},{"id":"code-thread-antenna","code":"Thread antenna","message":"Please set up the \"Thread antenna\"","meaning":"The thread guide assembly (antenna) is folded down.","fix":"Raise and lock the thread guide assembly before sewing.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-thread-antenna"},{"id":"code-unlock-key","code":"Unlock key","message":"Press the unlock key to unlock the machine.","meaning":"The trim button was pressed while the machine was locked.","fix":"Touch the unlock key on the screen first.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-unlock-key"},{"id":"code-go-to-embroidering-screen","code":"Go to embroidering screen","message":"Go to Embroidering Screen and press the unlock key.","meaning":"The trim button was pressed on the wrong screen.","fix":"Switch to the embroidering screen, unlock, then trim.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-go-to-embroidering-screen"},{"id":"code-start-and-end-points","code":"Start and end points","message":"Impossible to set the start & the end points.","meaning":"The chosen start position does not fit inside the frame.","fix":"Pick another start point or move the design inside the frame.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-start-and-end-points"},{"id":"code-exceeds-data-capacity","code":"Exceeds data capacity","message":"This pattern cannot be used since it exceeds the data capacity.","meaning":"The design has too many stitches (over 500,000 on PR1055X) or too many designs are being edited.","fix":"Reduce stitch count or split the design in your digitizing software.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-exceeds-data-capacity"},{"id":"code-pattern-cannot-be-used","code":"Pattern cannot be used","message":"This pattern cannot be used.","meaning":"The design was bought or downloaded for a different machine.","fix":"Use a copy of the design licensed for this machine, or a plain PES/DST export.","models":"All","source":"PR1055X manual, SE600 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-pattern-cannot-be-used"},{"id":"code-file-cannot-be-used","code":"File cannot be used","message":"This file cannot be used.","meaning":"The file format is not one this machine reads.","fix":"Export as PES (or DST) and copy it again.","models":"PR1055X, PR680W, PR1X, newer Innov-is","source":"PR1055X manual, Brother online manual","url":"https://easydigitizer.com/troubleshooter/brother#code-file-cannot-be-used"},{"id":"code-cannot-recognize-data","code":"Cannot recognize data","message":"Cannot recognize the data for the selected pattern. The data may be corrupted.","meaning":"The file is damaged or was written by another maker's software in a way the machine cannot read.","fix":"Turn the machine off and on. Re-export the file from your software and copy it fresh to the stick.","models":"All","source":"PR1055X manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-cannot-recognize-data"},{"id":"code-pattern-cannot-combine","code":"Pattern cannot combine","message":"This pattern cannot combine.","meaning":"A split (oversized) design cannot be merged with another design.","fix":"Sew the split pieces on their own.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-pattern-cannot-combine"},{"id":"code-usb-media-error","code":"USB media error","message":"USB media error","meaning":"The USB stick cannot be read or is damaged.","fix":"Touch OK and try again; then try a different plain flash drive from Brother's USB compatibility list.","models":"All","source":"PR1055X manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-usb-media-error"},{"id":"code-usb-not-loaded","code":"USB not loaded","message":"USB media is not loaded. Load USB media.","meaning":"You tried to open or save on USB with no stick in.","fix":"Insert the stick and wait a few seconds for it to be recognised.","models":"All","source":"PR1055X manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-usb-not-loaded"},{"id":"code-usb-cannot-be-used","code":"USB cannot be used","message":"This USB media cannot be used.","meaning":"The stick type is not supported.","fix":"Use a plain USB flash drive. Card readers and hubs often fail.","models":"SE600, PE800, NQ1700E, Innov-is","source":"SE600 manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-usb-cannot-be-used"},{"id":"code-not-enough-space","code":"Not enough space","message":"Not enough space. Delete some patterns or use a different USB media.","meaning":"The USB stick is full.","fix":"Delete files from the stick or use another one.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-not-enough-space"},{"id":"code-failed-to-save-file","code":"Failed to save file","message":"Failed to save file.","meaning":"More than 100 screen images or camera images are on the stick.","fix":"Delete old image files from the stick or use a different stick.","models":"PR1055X, PR680W, PR1X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-failed-to-save-file"},{"id":"code-not-enough-memory","code":"Not enough memory","message":"Not enough available memory to save the pattern. Delete another pattern?","meaning":"Machine memory is full.","fix":"Delete saved designs you no longer need.","models":"All","source":"PR1055X manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-not-enough-memory"},{"id":"code-pc-link-usb","code":"PC link (USB)","message":"Cannot communicate between PC and machine. Please check the USB cable connections to run the Link application.","meaning":"Link mode cannot get data over the USB cable.","fix":"Turn off the machine, reseat the USB cable, turn it back on.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-pc-link-usb"},{"id":"code-pc-link-wireless","code":"PC link (wireless)","message":"Cannot connect to the PC. Please check the network connection.","meaning":"Link mode cannot get data over wireless LAN.","fix":"Check the wireless connection on both PC and machine, then restart the machine.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-pc-link-wireless"},{"id":"code-positioning-mark-not-found","code":"Positioning mark not found","message":"Cannot recognize the embroidery positioning mark.","meaning":"The camera did not see the positioning sticker.","fix":"Place the sticker inside the selected area, flat and well lit, and scan again.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-positioning-mark-not-found"},{"id":"code-jumbo-frame-mark","code":"Jumbo frame mark","message":"Can not find the positioning mark, please set the frame to the previous position.","meaning":"During a jumbo-frame design the sticker could not be found.","fix":"Repeat the jumbo-frame positioning steps from the manual.","models":"PR1055X","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-jumbo-frame-mark"},{"id":"code-main-motor-errors","code":"Main motor errors","message":"Main motor current / encoder connect / encoder signal / rotate / speed error.","meaning":"Fault in the main motor or its sensor.","fix":"Turn off and on once. If it returns, stop and call an authorised Brother dealer.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-main-motor-errors"},{"id":"code-power-supply-voltage-error","code":"Power supply voltage error","message":"Power supply voltage error (24V or 40V, high or low).","meaning":"Internal power supply out of range.","fix":"Plug straight into a wall outlet (no extension reel), restart once, then call a dealer.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-power-supply-voltage-error"},{"id":"code-machine-pcb-error","code":"Machine PCB error","message":"Machine PCB power off. / Machine PCB reset.","meaning":"Main board fault.","fix":"Call an authorised Brother dealer.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-machine-pcb-error"},{"id":"code-communication-errors","code":"Communication errors","message":"Communication error. / Communication time out error. / Data receiving command error. / EEPROM read/write error. / Panel communication error. / Embroidering stop.","meaning":"Internal electronics fault.","fix":"Restart once; if it repeats, call an authorised Brother dealer.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-communication-errors"},{"id":"code-x-y-home-error","code":"X/Y home error","message":"X-axis home position error. / Y-axis home position error.","meaning":"The frame carriage could not find home.","fix":"Check nothing blocks the carriage, restart once, then call a dealer.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-x-y-home-error"},{"id":"code-xy-moving-error","code":"XY moving error","message":"XY moving error.","meaning":"The design would drive the frame past its limit.","fix":"Fit a larger frame or move the design back toward the centre.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-xy-moving-error"},{"id":"code-preventive-maintenance","code":"Preventive maintenance","message":"Preventive maintenance is recommended.","meaning":"The machine's run counter says a service is due.","fix":"Touch OK to keep working, and book a service with a dealer; the message comes back until it is serviced.","models":"All","source":"PR1055X manual, SE600 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-preventive-maintenance"},{"id":"code-resume-after-power-off","code":"Resume after power off","message":"OK to recall and resume previous memory?","meaning":"Power went off during sewing.","fix":"Touch OK, then back up a few stitches before restarting.","models":"All","source":"PR1055X manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-resume-after-power-off"},{"id":"code-set-the-clock","code":"Set the clock","message":"Set the clock.","meaning":"Date and time are not set.","fix":"Set the date and time in the settings screen.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-set-the-clock"},{"id":"code-select-a-pattern","code":"Select a pattern","message":"Select a pattern.","meaning":"Start was pressed with no design chosen.","fix":"Choose a design first.","models":"PR1055X, PR680W","source":"PR1055X manual","url":"https://easydigitizer.com/troubleshooter/brother#code-select-a-pattern"},{"id":"code-pattern-outside-frame","code":"Pattern outside frame","message":"Pattern extends to the outside of embroidery frame.","meaning":"Lettering or edits make the design larger than the frame.","fix":"Make the text smaller, change layout, or use a bigger frame.","models":"All","source":"PR1055X manual, SE600 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-pattern-outside-frame"},{"id":"code-selected-pattern-too-big","code":"Selected pattern too big","message":"Selected pattern field extends to the outside of the embroidery frame.","meaning":"The design is bigger than the largest frame.","fix":"Resize the design to fit 7 × 5 in, or pick another design.","models":"PE800","source":"PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-selected-pattern-too-big"},{"id":"code-check-and-rethread","code":"Check and rethread","message":"Check and rethread the upper thread.","meaning":"The top thread is broken or not threaded correctly.","fix":"Raise the presser foot and rethread from the spool, making sure the thread is in the take-up lever.","models":"SE600, PE800, NQ1700E","source":"SE600 manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-check-and-rethread"},{"id":"code-bobbin-almost-empty","code":"Bobbin almost empty","message":"The bobbin thread is almost empty.","meaning":"The bobbin sensor says the bobbin is running out.","fix":"Stop, cut threads, take off the frame and put in a full bobbin; then back up a few stitches.","models":"All home models","source":"SE600 manual, PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-bobbin-almost-empty"},{"id":"code-lower-the-presser-foot","code":"Lower the presser foot","message":"Lower the presser foot lever.","meaning":"Start was pressed with the presser foot up.","fix":"Lower the presser foot lever.","models":"SE600, PE800, NQ1700E, Innov-is","source":"SE600 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-lower-the-presser-foot"},{"id":"code-general-malfunction","code":"General malfunction","message":"A malfunction occurred. Turn the machine off, then on again.","meaning":"An internal fault was detected.","fix":"Turn the machine off and on. If it returns, take it to a dealer.","models":"SE600, PE800, NQ1700E","source":"PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-general-malfunction"},{"id":"code-bobbin-winder-safety","code":"Bobbin winder safety","message":"The bobbin winder safety device has activated. Is the thread tangled?","meaning":"The bobbin winder jammed.","fix":"Cut the tangled thread under the winder seat and rewind using the winding guide.","models":"SE600, PE800, NQ1700E","source":"PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-bobbin-winder-safety"},{"id":"code-carriage-will-move","code":"Carriage will move","message":"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage.","meaning":"Normal warning before the unit moves.","fix":"Keep hands clear and touch OK. If the unit does not move, reattach it with the frame off.","models":"SE600, PE800, NQ1700E","source":"PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-carriage-will-move"},{"id":"code-data-too-large","code":"Data too large","message":"Data volume is too large for this pattern.","meaning":"The designs being edited use too much memory.","fix":"Remove some designs from the combination.","models":"SE600, PE800, NQ1700E","source":"PE800 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-data-too-large"},{"id":"code-main-shaft-motor-heated","code":"Main shaft motor heated","message":"The safety device was activated since the main shaft motor was heated. Is the thread tangled?","meaning":"The motor overheated.","fix":"Clear any tangle and let the machine cool. If it repeats, call a dealer.","models":"Newer Innov-is","source":"Brother online manual","url":"https://easydigitizer.com/troubleshooter/brother#code-main-shaft-motor-heated"},{"id":"code-needle-position-sensor","code":"Needle position sensor","message":"The safety device was activated since the needle position sensor malfunctioned.","meaning":"The needle position sensor failed.","fix":"Turn off and on. If it returns, call a dealer.","models":"Newer Innov-is","source":"Brother online manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-position-sensor"},{"id":"code-needle-plate-warning","code":"Needle plate warning","message":"Turn off the machine before attaching or removing the needle plate.","meaning":"The needle plate was removed with power on, or a straight-stitch plate is fitted for the wrong stitch.","fix":"Turn off, refit the correct plate, turn on.","models":"Newer Innov-is","source":"Brother online manual","url":"https://easydigitizer.com/troubleshooter/brother#code-needle-plate-warning"},{"id":"code-copyright-pattern","code":"Copyright pattern","message":"Includes a special pattern that cannot be saved to external memory.","meaning":"Built-in copyrighted designs cannot be saved to USB.","fix":"Save it in the machine's memory instead.","models":"All","source":"PR1055X manual, Brother online manual","url":"https://easydigitizer.com/troubleshooter/brother#code-copyright-pattern"},{"id":"code-foot-controller","code":"Foot controller","message":"The \"Start/Stop\" button does not operate with the foot controller attached.","meaning":"Sewing mode will not start with the button while the foot pedal is plugged in.","fix":"Unplug the foot controller or use it to sew.","models":"SE600","source":"SE600 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-foot-controller"},{"id":"code-wireless-router-not-found","code":"Wireless router not found","message":"The wireless LAN access point/router cannot be detected.","meaning":"The machine cannot see your Wi-Fi router.","fix":"Move the machine closer to the router, check the router is on, and re-enter the network name and key.","models":"NQ1700E, PR680W, PR1055X","source":"NQ1700E manual, Brother PR680W FAQ list","url":"https://easydigitizer.com/troubleshooter/brother#code-wireless-router-not-found"},{"id":"code-ssid-or-key-wrong","code":"SSID or key wrong","message":"The SSID and Network Key are incorrect.","meaning":"Wrong Wi-Fi name or password.","fix":"Re-enter the network name and password exactly.","models":"NQ1700E, PR680W, PR1055X","source":"NQ1700E manual","url":"https://easydigitizer.com/troubleshooter/brother#code-ssid-or-key-wrong"},{"id":"code-f","code":"F","message":"F (F followed by a number)","meaning":"An internal machine fault.","fix":"Note the number, turn off, and call an authorised Brother dealer. Do not keep restarting.","models":"SE600, PE800, NQ1700E, Innov-is","source":"SE600 manual, PE800 manual, NQ1700E manual","url":"https://easydigitizer.com/troubleshooter/brother#code-f"},{"id":"code-1001","code":"#1001","message":"The bobbin thread is almost empty","meaning":"Bobbin running out.","fix":"Put in a wound bobbin and back up a few stitches.","models":"Skitch PP1","source":"Skitch PP1 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-1001"},{"id":"code-1002","code":"#1002","message":"Check and rethread the upper thread","meaning":"Top thread broken, misthreaded or running out.","fix":"Rethread the top thread from the spool.","models":"Skitch PP1","source":"Skitch PP1 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-1002"},{"id":"code-1003","code":"#1003","message":"The machine is sensing an operational issue","meaning":"Motor locked by tangled thread or a bent needle.","fix":"Turn off, clean the race, reseat the bobbin case and bobbin, replace a bent needle, rethread.","models":"Skitch PP1","source":"Skitch PP1 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-1003"},{"id":"code-1004","code":"#1004","message":"Check the needle plate cover","meaning":"The needle plate cover is off or not seated.","fix":"Refit the cover as shown in the race-cleaning steps until it clicks.","models":"Skitch PP1","source":"Skitch PP1 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-1004"},{"id":"code-1005","code":"#1005","message":"Preventive maintenance is recommended","meaning":"A service is due.","fix":"Keep sewing if needed and book a dealer service.","models":"Skitch PP1","source":"Skitch PP1 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-1005"},{"id":"code-1006","code":"#1006","message":"The connection with the machine has been lost","meaning":"The app lost its Bluetooth link to the machine.","fix":"Keep the phone close, restart the app and machine, and pair again.","models":"Skitch PP1","source":"Skitch PP1 manual","url":"https://easydigitizer.com/troubleshooter/brother#code-1006"}],"problems":[{"id":"fix-top-thread-keeps-breaking-or-shredding","title":"Top thread keeps breaking or shredding","symptoms":["thread","needle","tension"],"causes":"threading missed a guide, bent or sticky needle, tension too tight, old or poor thread, burrs on the needle plate or foot, dense or stacked stitches in the design","steps":["Rethread with the presser foot UP so the thread drops into the tension discs. On PR machines make sure it passes under the upper and middle thread guides.","Put in a new needle (75/11 embroidery). Needles with adhesive from spray or sticky stabilizer cause breaks; replace them.","Pull the thread by hand below the needle: it should feel smooth and even. If it jerks, look for a missed guide or a knot.","Try a fresh spool of quality thread. Old thread gets brittle.","Slow down to 400 spm for metallic or specialty thread.","On PR machines, clean lint from between the tension felts and check the tension dial is not over-tightened.","Check the design: stitches with zero length, very short stitches, or three or more layers on top of each other break thread. Fix density in your digitizing software."],"callTech":"the needle plate hole, hook or foot has burrs you can feel, or breaks continue after a new needle, new thread and clean tension.","url":"https://easydigitizer.com/troubleshooter/brother#fix-top-thread-keeps-breaking-or-shredding"},{"id":"fix-birdnest-thread-tangle-under-the-fabric","title":"Birdnest (thread tangle) under the fabric","symptoms":["birdnest","thread","tension"],"causes":"top thread not in the tension discs, presser foot down while threading, wrong bobbin, flagging fabric","steps":["Cut the nest away from the bottom of the hoop. Do not pull the fabric out by force.","Raise the presser foot and rethread the top thread completely. This is the number-one cause on SE and PE machines.","Take out the bobbin case, brush lint from the race, and reseat the bobbin so the thread unwinds in the direction shown in the manual.","Use only Brother-type bobbins made for your machine. Other bobbins do not seat correctly.","Hoop the fabric drum-tight with stabilizer."],"callTech":"nests continue with fresh threading and the right bobbin; hook timing may be off.","url":"https://easydigitizer.com/troubleshooter/brother#fix-birdnest-thread-tangle-under-the-fabric"},{"id":"fix-bobbin-thread-shows-on-top-or-tension-looks-wrong","title":"Bobbin thread shows on top or tension looks wrong","symptoms":["bobbin","tension"],"causes":"top tension too tight, bobbin not seated, lint in the bobbin case spring, wrong bobbin thread","steps":["Rethread both threads.","Clean the bobbin case tension spring area with the edge of a business card each time you change the bobbin (PR machines).","On PR machines, test bobbin tension with the included weight and adjust it before touching top tension. Check again whenever you switch between prewound and metal bobbins.","On home machines, use embroidery bobbin thread and the bobbin case meant for it. Some models include a second case that can be adjusted.","Sew the built-in tension test design: from the back, bobbin thread should cover about one third of the satin width."],"callTech":"tension will not change when you turn the dial.","url":"https://easydigitizer.com/troubleshooter/brother#fix-bobbin-thread-shows-on-top-or-tension-looks-wrong"},{"id":"fix-needle-breaks","title":"Needle breaks","symptoms":["needle"],"causes":"needle not fully up in the clamp, loose clamp screw, bent needle, frame hitting something, wrong presser foot height","steps":["Fit a new needle with the flat side to the back (home) or as shown in the PR manual, pushed all the way up, and tighten the screw.","Check the embroidery foot is attached correctly.","Make sure the frame and carriage cannot hit a wall, table edge or loose fabric.","Use stabilizer under every design.","Replace a scratched needle plate, foot or bobbin case."],"callTech":"the needle hits the needle plate, or there is forward and back play in the PR needle bar case.","url":"https://easydigitizer.com/troubleshooter/brother#fix-needle-breaks"},{"id":"fix-machine-stops-with-safety-device-message","title":"Machine stops with \"safety device\" message","symptoms":["sensor","motor","thread"],"causes":"thread jammed in the hook race, bent needle, bobbin case not seated","steps":["Turn off the power.","Remove the needle plate cover (home) or bobbin case (PR) and pull out every loose thread with tweezers.","Brush the race clean. On PR machines add a drop of oil to the hook.","Fit a new needle and rethread top and bobbin."],"callTech":"the handwheel feels stiff or the message comes back with nothing jammed.","url":"https://easydigitizer.com/troubleshooter/brother#fix-machine-stops-with-safety-device-message"},{"id":"fix-thread-not-cut-or-trimming-sensor-error-pr-series","title":"Thread not cut or \"Trimming sensor error\" (PR series)","symptoms":["trimmer","sensor"],"causes":"lint around the moving knife, fixed knife and thread retaining plate, bobbin case not for this machine","steps":["Remove the needle plate and brush out lint around both knives.","Make this a monthly job, or weekly on busy machines.","Use the correct Brother bobbin case.","Check the thread passes through the cutter groove."],"callTech":"knives are chipped or the error stays after cleaning.","url":"https://easydigitizer.com/troubleshooter/brother#fix-thread-not-cut-or-trimming-sensor-error-pr-series"},{"id":"fix-embroidery-unit-or-frame-not-detected-or-will-not-move","title":"Embroidery unit or frame not detected or will not move","symptoms":["hoop","frame","motor"],"causes":"unit not fully clicked in, frame attached before the unit initialised, PR frame holder too small or screws loose","steps":["Home models: turn off, remove the hoop, reseat the embroidery unit until it locks, turn on, and let the carriage finish moving before you attach the hoop.","PR models: tighten the two thumb screws on the frame holder and use the holder that matches the frame.","Touch the frame move key to bring the carriage to a spot where the frame slides on easily."],"callTech":"the unit makes grinding noises or will not initialise on a second machine.","url":"https://easydigitizer.com/troubleshooter/brother#fix-embroidery-unit-or-frame-not-detected-or-will-not-move"},{"id":"fix-design-misaligned-or-outlines-do-not-line-up","title":"Design misaligned or outlines do not line up","symptoms":["registration","hoop","frame"],"causes":"loose hooping, no stabilizer, frame too large, frame hit something, too little pull compensation","steps":["Hoop tight with the right stabilizer for the fabric.","Use the smallest frame the design fits in.","Keep the frame and fabric clear of walls and table edges.","On PR machines, never push the carriage by hand while sewing; if it moves, turn off and on so the frame returns to its stored position.","Add underlay and pull compensation in your digitizing software for stretchy or napped fabric."],"callTech":"the same design drifts on stable fabric every time.","url":"https://easydigitizer.com/troubleshooter/brother#fix-design-misaligned-or-outlines-do-not-line-up"},{"id":"fix-loops-on-top-of-the-fabric","title":"Loops on top of the fabric","symptoms":["looping","tension"],"causes":"top tension too low, thread missed the tension disc, wax build-up on the tension guide plates","steps":["Rethread with the foot up and pull the thread to feel tension.","On PR machines, compare the feel with a needle bar that sews well.","Clean thread wax from the upper and middle thread guide plates and the tension disc.","Try a different thread."],"callTech":"the tension dial does not change the result.","url":"https://easydigitizer.com/troubleshooter/brother#fix-loops-on-top-of-the-fabric"},{"id":"fix-usb-design-does-not-show-on-the-machine","title":"USB design does not show on the machine","symptoms":["usb","file"],"causes":"wrong file type, design bigger than the field, special characters in names, too many stitches or colours, unsupported stick","steps":["Save as PES (or DST). Home SE and PE machines read PES, PHC and DST only.","Check the design size: 4 × 4 in on SE models, 7 × 5 in on PE800, 360 × 200 mm on PR1055X.","Rename files and folders using only letters, numbers, dash and underscore.","Keep PE800 designs under about 200,000 stitches and 125 colour changes; PR1055X under 500,000 stitches and 127 colour changes.","Use a plain USB flash drive; wait 5 to 6 seconds after inserting it."],"callTech":"no stick works at all; the USB port may be faulty.","url":"https://easydigitizer.com/troubleshooter/brother#fix-usb-design-does-not-show-on-the-machine"},{"id":"fix-machine-is-noisy-or-the-handwheel-feels-heavy","title":"Machine is noisy or the handwheel feels heavy","symptoms":["noise","oiling"],"causes":"lint wound in the hook, missed oiling on PR machines, damaged hook","steps":["Clean the hook and race.","PR machines: oil the hook. Home machines: do not oil; take it to a dealer.","Rethread."],"callTech":"noise continues after cleaning; the hook may be damaged.","url":"https://easydigitizer.com/troubleshooter/brother#fix-machine-is-noisy-or-the-handwheel-feels-heavy"},{"id":"fix-skitch-will-not-connect-or-stops-with-1003","title":"Skitch will not connect or stops with #1003","symptoms":["network","sensor"],"causes":"Bluetooth link lost, thread jam, needle plate cover not seated","steps":["Keep the phone near the machine and restart both.","For #1003, turn off, clean the race, reseat the bobbin case, change a bent needle and rethread.","For #1004, refit the needle plate cover until it clicks."],"callTech":"the machine will not pair with any phone.","url":"https://easydigitizer.com/troubleshooter/brother#fix-skitch-will-not-connect-or-stops-with-1003"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the bobbin area","notes":"PR: also clean the bobbin case tension spring with a card edge and check bobbin tension with the weight"},{"interval":"Daily, before sewing (PR only)","task":"One drop of oil on the hook","notes":"PR1055X, PR680W, PR1X and earlier PR models; oil before first use too"},{"interval":"Every 40 to 50 hours of sewing (PR)","task":"One drop of oil on each lower needle bar above the felt washer","notes":"Too much oil drips onto the work"},{"interval":"Weekly or when lint builds up","task":"Clean the race and hook area","notes":"Home: remove needle plate cover and bobbin case, brush and vacuum, never oil"},{"interval":"Monthly (PR)","task":"Clean around the needle plate, moving knife, fixed knife and thread retaining plate","notes":"Prevents Trimming sensor and Wiper errors"},{"interval":"When tension gets inconsistent","task":"Clean the tension discs and thread guide plates","notes":"Remove tension dials on PR models and clear wax and lint"},{"interval":"When stitches skip, thread frays or after a needle strike","task":"Change the needle","notes":"Shop rule of thumb, not a Brother interval; also after sewing sticky stabilizer"},{"interval":"When \"Preventive maintenance\" appears","task":"Book a dealer service","notes":"The message returns until the counter is reset by service"},{"interval":"Never (home SE, PE, NQ, Innov-is, Skitch)","task":"Oiling by the user","notes":"Brother states these are pre-lubricated; stiffness or noise means a service visit"}],"manuals":[{"title":"PR1055X operation manual (PDF)","url":"https://download.brother.com/welcome/doch101931/884t15-16_om03_en.pdf","note":"full error message list (66 messages), troubleshooting table, oiling and cleaning"},{"title":"PR1055X manuals page","url":"https://support.brother.com/g/b/manualtop.aspx?c=us_ot&lang=en&prod=hf_pr1055xeus","note":"manuals, update addenda, USB compatibility list"},{"title":"PR680W operation manual (PDF)","url":"https://download.brother.com/welcome/doch102285/884t23_om01en.pdf","note":"6-needle PR manual"},{"title":"PR680W manuals page","url":"https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=hf_pr680weus","note":"manuals and update notes"},{"title":"PR670E operation manual (PDF)","url":"https://download.brother.com/welcome/doch101051/pr670e_om02en.pdf","note":"previous 6-needle model"},{"title":"PR1X operation manual (PDF)","url":"https://download.brother.com/welcome/doch102793/882t52_om01en.pdf","note":"single-needle PR error list"},{"title":"PRS100 manuals page","url":"https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=hf_prs100eus","note":"Persona manuals"},{"title":"SE600 operation manual (PDF)","url":"https://download.brother.com/welcome/doch101011/888m20_om02en.pdf","note":"home combo error messages and F code"},{"title":"SE600 manuals page","url":"https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=hf_se600eus","note":"manuals and USB compatibility list"},{"title":"PE800 operation manual (PDF)","url":"https://download.brother.com/welcome/doch100741/888l90_l91_l93_k90_k92_om03en.pdf","note":"embroidery-only error messages, design size limits, no-oil rule"},{"title":"PE800 manuals page","url":"https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=hf_pe800eus","note":"manuals and USB list"},{"title":"NQ1700E operation manual (PDF)","url":"https://download.brother.com/welcome/doch102340/888g60_g70_g72_om01en.pdf","note":"includes wireless messages"},{"title":"Luminaire XP1 embroidery manual (PDF)","url":"https://download.brother.com/welcome/doch101504/xp1_omemb_03en.pdf","note":"top-tier error screens"},{"title":"Skitch PP1 operation manual (PDF)","url":"https://download.brother.com/welcome/doch102864/888r000_om03en.pdf","note":"#1001 to #1006 codes"},{"title":"Brother online manual: error messages","url":"https://support.brother.com/g/s/hf/htmldoc/hsm/om/888p5x/en/09_06.html","note":"current Innov-is online manual page"},{"title":"PR680W FAQ list: error messages","url":"https://www.brother.com.ph/en/support/pr680w/faqs?cate=235","note":"Brother FAQ index of LCD messages"}],"faq":[{"q":"Do I need to oil my Brother embroidery machine?","a":"Only the PR multi-needle and PR single-needle machines. They need a drop of oil on the hook every day before use and a drop on each lower needle bar every 40 to 50 hours. Home SE, PE, NQ, Innov-is and Skitch machines are lubricated at the factory and Brother says not to oil them yourself."},{"q":"What does F mean on my Brother machine?","a":"An F followed by a number means the machine found an internal fault. Write down the number, turn the machine off, and contact an authorised Brother dealer. Restarting over and over will not fix it."},{"q":"Why does my PR machine keep saying \"Check upper and bobbin thread\" when nothing is broken?","a":"The thread sensor reads movement through the tension unit. Lint and wax between the tension felts, thread out of the upper or middle guide, or tension set too tight all trigger it. Clean the tension disc, rethread, and check bobbin tension with the weight."},{"q":"Why won't my PE800 show a design from USB?","a":"The PE800 only reads PES, PHC and DST files up to 7 × 5 in, and it hides files whose names use special characters. Very large designs (roughly over 200,000 stitches or 125 colours) are also skipped. Re-save as PES at the right size with a simple file name."},{"q":"Can Brother machines sew DST files?","a":"Yes. Brother machines read DST, but DST has no colour information, so the machine shows default colours and lists the file by name without a preview. On PR machines, check the DST jump-to-trim setting."},{"q":"Why does my Brother keep birdnesting?","a":"Almost always the top thread was threaded with the presser foot down, so it missed the tension discs. Raise the foot, rethread from the spool, check the bobbin is the right type and seated correctly, and hoop with stabilizer."},{"q":"What is \"Preventive maintenance is recommended\"?","a":"It is a service reminder based on the machine's run time, not a fault. You can touch OK and keep sewing, but it will keep coming back until a dealer services the machine and resets it."}]},{"slug":"happy","name":"Happy","class":"commercial","origin":"Japan","formats":"TAP (native), DST (Tajima), DSB (Tajima-Barudan), DSZ (Tajima-ZSK)","panel":"HCH, HCS3, HCD3/HCD3e, HCU2, HCR2/HCR3: 7-inch colour touch screen; older HCD/HCS: colour LCD with keys, floppy or memory card","support":"https://happyjapan.com/support-for-happy-texmac-single-head/","url":"https://easydigitizer.com/troubleshooter/happy","markdown":"https://easydigitizer.com/troubleshooter/happy.md","summary":"On a Happy, the three things that fix most problems are: rethread and recheck tension from the cone down, keep the rotary hook clean and oiled (a drop on the hook race every 8 hours of sewing, needle bars and head shaft every 40 hours), and clear trimmer jams before forcing anything. The error you will see most is E-050 C point: the main shaft stopped away from its rest position. Press OK and choose Auto to let the machine turn itself back to C point; if that fails, choose Manual and turn the shaft by hand with the 3 mm hex key. When \"Thread Break\" stops the machine, rethread that needle and check the bobbin before pressing start.","models":[{"id":"model-hch-journey-hch-701-hch-701p","name":"HCH Journey (HCH-701, HCH-701P)","specs":{"Type":"Commercial compact single-head, 7 needles","Years":"Current (7-inch touch screen firmware 2.23 manual)","Field":"285 × 290 mm tubular (11.2 × 11.4 in); cap 67 × 180 mm standard, 95 × 290 mm wide","Max speed":"Not listed on Texmac's spec page","Panel":"7-inch colour touch screen","Formats":"TAP, DST, DSB, DSZ; USB stick, USB cable, LAN"},"tags":["single-head","7-needle","cap","touch screen","small shop"],"summary":"Happy's entry commercial machine. Same panel, error list and settings as the bigger single-heads, so everything below applies. Most problems are threading, tension and hooping rather than mechanical.","manual":"https://happyjapan.com/wp-content/uploads/2023/11/manual_users_hch_firmware223.pdf","url":"https://easydigitizer.com/troubleshooter/happy#model-hch-journey-hch-701-hch-701p"},{"id":"model-hcs-voyager-hcs-hcs2-hcs3-1201","name":"HCS Voyager (HCS, HCS2, HCS3-1201)","specs":{"Type":"Commercial single-head, 12 needles","Years":"First Voyager about 20+ years ago; HCS3 is the current generation replacing HCS2","Field":"290 × 285 mm flat (11.4 × 11.2 in); cap 11.4 × 2.7 in (wide cap 95 × 290 mm)","Max speed":"1,000 spm flat; 850 spm on caps (HCS3)","Panel":"7-inch colour touch screen (HCS3); older HCS used a standard or colour LCD controller with keys","Formats":"TAP, DST, DSB, DSZ; USB, LAN, WiFi-capable network"},"tags":["single-head","12-needle","cap","touch screen"],"summary":"The long-running Voyager line. HCS3 adds a take-up lever cover that must be closed (E-055). Texmac's training workbook sets HCS-1201 hook timing at 25 degrees on the main shaft dial.","manual":"https://happyjapan.com/wp-content/uploads/2023/11/manual_hcs3_operators_V617-2-1b.pdf","url":"https://easydigitizer.com/troubleshooter/happy#model-hcs-voyager-hcs-hcs2-hcs3-1201"},{"id":"model-hcd-hcd-1501-hcd2-hcd3-1501-hcd3e-1501-hcd3e-x15","name":"HCD (HCD-1501, HCD2, HCD3-1501, HCD3e-1501, HCD3e-X1501)","specs":{"Type":"Commercial heavy-duty single-head, 15 needles","Years":"HCD about 2009 (colour LCD); HCD3 and HCD3e current","Field":"400 × 520 mm standard; 400 × 1,200 mm with the wide X-carriage option; cap 70 × 180 mm standard, 95 × 360 mm wide (HCD3e)","Max speed":"1,200 rpm standard; 1,000 rpm with the wide X-carriage","Panel":"7-inch colour touch screen (HCD3/HCD3e); colour LCD with keys on the original HCD","Formats":"TAP, DST, DSB, DSZ; USB stick, USB cable, LAN"},"tags":["single-head","15-needle","heavy-duty","cap","wide field"],"summary":"The heavy-duty single-head most shops run for caps and jackets. Typical stops are E-050 after a jam, E-190/E-193 from thread packed in the trimmer, and E-060/E-061 when a cap design is too tall. Hook timing on the HCD-1501 is 25 degrees per Texmac's workbook.","manual":"https://happyjapan.com/wp-content/uploads/2024/03/manual_users_hcd3e_firmware223.pdf","url":"https://easydigitizer.com/troubleshooter/happy#model-hcd-hcd-1501-hcd2-hcd3-1501-hcd3e-1501-hcd3e-x15"},{"id":"model-hcu-hcu-1501-hcu2-1501-hcu2-x1501","name":"HCU (HCU-1501, HCU2-1501, HCU2-X1501)","specs":{"Type":"Commercial high-speed single-head, 15 needles","Years":"HCU-1501 from January 2020; HCU2-1501 from summer 2023","Field":"23.6 × 15.7 in flat; 14.1 × 3.1 in on finished caps (wide-field cap kit)","Max speed":"1,500 spm flat; 1,200 spm caps","Panel":"7-inch colour touch screen","Formats":"TAP, DST, DSB, DSZ; USB, LAN, WiFi-capable network"},"tags":["single-head","15-needle","high-speed","large field","cap"],"summary":"Happy's fastest single-head. Running at full speed magnifies tension, thread quality and hooping problems, so drop the speed first when chasing thread breaks.","manual":"https://happyjapan.com/support-for-hcu-series-15-needle-machine/","url":"https://easydigitizer.com/troubleshooter/happy#model-hcu-hcu-1501-hcu2-1501-hcu2-x1501"},{"id":"model-hcr-multi-head-hcr2-hcr3-1502-to-hcr3-1512-hcr3-","name":"HCR multi-head (HCR2, HCR3-1502 to HCR3-1512, HCR3-X)","specs":{"Type":"Commercial multi-head, 2 to 12 heads, 15 needles","Years":"HCR2 (firmware 2.11) and current HCR3 (firmware 2.23)","Field":"450 × 360 mm per head (360 mm interval) or 450 × 500 mm (500 mm interval, X models)","Max speed":"Up to 1,200 spm flat on the 2-head; lower on larger machines and caps (see spec table in the manual)","Panel":"7-inch colour touch screen","Formats":"TAP, DST, DSB, DSZ; USB, LAN"},"tags":["multi-head","15-needle","servo","cap"],"summary":"Same error list as the single-heads, plus frame position sensor codes (E-067 to E-069) and a safety sensor (E-070). Every head has its own thread break sensor, so note which head stopped before you rethread.","manual":"https://happyjapan.com/wp-content/uploads/2023/11/manual_users_hcr3_firmware223.pdf","url":"https://easydigitizer.com/troubleshooter/happy#model-hcr-multi-head-hcr2-hcr3-1502-to-hcr3-1512-hcr3-"},{"id":"model-hct-1504","name":"HCT-1504","specs":{"Type":"Commercial multi-head, 4 heads","Years":"New (listed by Texmac as new)","Field":"Not yet published on Texmac's site","Max speed":"Not yet published","Panel":"Not yet published","Formats":"TAP, DST expected; confirm with Texmac"},"tags":["multi-head","new"],"summary":"Too new for a public manual. Use the HCR3 guidance and ask Texmac support for model-specific codes.","manual":null,"url":"https://easydigitizer.com/troubleshooter/happy#model-hct-1504"},{"id":"model-older-non-touchscreen-hcd-and-hcs-colour-lcd-sta","name":"Older non-touchscreen HCD and HCS (colour LCD, standard controller)","specs":{"Type":"Commercial single-head, 12 or 15 needles","Years":"About 2000s to early 2010s","Field":"HCD 400 × 520 mm; cap 70 × 180 mm standard, 80 × 360 mm wide","Max speed":"HCD 1,200 rpm; Voyager speed adjustable from 300 to 1,000 spm","Panel":"Colour LCD or standard controller with arrow, ENT, SET and MENU keys","Formats":"TAP, DST; memory card (CompactFlash), optional 3.5-inch floppy"},"tags":["older","floppy","memory card","colour LCD"],"summary":"These share most codes with the touch screen machines but add disk and clock codes (E-132, E-134, E-140, E-220 to E-222). A low CPU board battery (E-221) is common on machines that sat unpowered.","manual":"https://happyemb.com/download/manual_users_hcd_090801.pdf","url":"https://easydigitizer.com/troubleshooter/happy#model-older-non-touchscreen-hcd-and-hcs-colour-lcd-sta"}],"codes":[{"id":"code-e-001","code":"E-001","message":"Circuit board","meaning":"The control board detected an abnormality.","fix":"Turn the power off, wait 10 seconds, turn it back on. If it returns, call your dealer.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-001"},{"id":"code-e-002","code":"E-002","message":"Power source","meaning":"Power failed or the supply voltage dropped.","fix":"Power off, wait 10 seconds, power on. Check the outlet and avoid sharing the circuit with heaters or compressors.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-002"},{"id":"code-e-004","code":"E-004","message":"System memory","meaning":"The system memory has a fault.","fix":"Power off for 10 seconds and back on. Repeats need the dealer.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-004"},{"id":"code-e-014","code":"E-014","message":"Fan alarm","meaning":"A cooling fan has failed.","fix":"Call your dealer. Do not run the machine for long with a dead fan. Older HCD machines have two fans to check.","models":"HCD3e, HCR2, HCR3, HCD","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-014"},{"id":"code-e-015","code":"E-015","message":"Inverter trip","meaning":"Sewing motor overload, short circuit or motor drive fault; Texmac says it is most often caused by poor AC power.","fix":"Cut the power and turn the main shaft by hand. If it turns freely, power on again. If it is stiff, clear the jam (usually a birdnest at the hook) first.","models":"All","source":"HCD3e manual; Texmac HCD workbook","url":"https://easydigitizer.com/troubleshooter/happy#code-e-015"},{"id":"code-e-016","code":"E-016","message":"Alarm X unit","meaning":"X-axis (side to side) motor overload, short or drive fault.","fix":"Power off, then move the frame by hand through its full travel. If nothing binds, power on again.","models":"HCD3e, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-016"},{"id":"code-e-017","code":"E-017","message":"Alarm Y unit","meaning":"Y-axis (front to back) motor overload, short or drive fault.","fix":"Same as E-016: power off, move the frame by hand, look for anything catching.","models":"HCD3e, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-017"},{"id":"code-e-018","code":"E-018","message":"Main shaft","meaning":"The main shaft will not turn.","fix":"Turn the shaft by hand at least one full turn and clear any jam (birdnest at the hook is the usual cause). Then re-initialize machine speed.","models":"All","source":"HCD3e manual; Texmac HCD workbook","url":"https://easydigitizer.com/troubleshooter/happy#code-e-018"},{"id":"code-e-020","code":"E-020","message":"Needle detect","meaning":"The machine cannot tell which needle it is on; the needle bar selector is off its stop position.","fix":"Turn the needle bar selection knob into its fixed (marked) position, then press OK.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-020"},{"id":"code-e-021-e-022","code":"E-021 / E-022","message":"Needle move","meaning":"The color change motor stopped partway, usually because a take-up lever or needle is stuck.","fix":"Fix the stuck needle or take-up lever, then turn the needle bar selector into its marked position.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-021-e-022"},{"id":"code-e-024","code":"E-024","message":"Needle center","meaning":"The needle bar stopped off center.","fix":"Turn the needle bar selection knob to the marked position.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-024"},{"id":"code-e-025","code":"E-025","message":"Needle over","meaning":"A needle number was asked for that does not exist on this machine.","fix":"Check the needle sequence in the design (for example needle 15 on a 12-needle machine).","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-025"},{"id":"code-e-026","code":"E-026","message":"Needle differ","meaning":"The needle at start did not match the needle at the end of the last run; the machine corrected it.","fix":"Check the correct needle is now selected and continue.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-026"},{"id":"code-e-030","code":"E-030","message":"Slow mismatch","meaning":"Low-speed control is off; the machine cannot drop below about 100 rpm.","fix":"Re-initialize the machine system and machine speed.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-030"},{"id":"code-e-050","code":"E-050","message":"C point","meaning":"The main shaft stopped somewhere other than its rest position (C point).","fix":"Press OK and choose Auto: the shaft turns 2 to 3 times and parks itself. If that fails, choose Manual, remove the small cap at the back and turn the shaft to C with a 3 mm hex key. Older HCD training gives C point as 270 degrees.","models":"All","source":"HCD3e manual; Texmac HCD workbook","url":"https://easydigitizer.com/troubleshooter/happy#code-e-050"},{"id":"code-e-051","code":"E-051","message":"L sensor","meaning":"The lowest-needle-position sensor on the timing board is dirty, faulty or the slit plate is out of adjustment.","fix":"Check the photo sensor is clean and the slit plate does not rub it. Re-initialize machine system and speed.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-051"},{"id":"code-e-052","code":"E-052","message":"C sensor","meaning":"The color-change-position sensor on the timing board is dirty, faulty or misadjusted.","fix":"Same as E-051.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-052"},{"id":"code-e-055","code":"E-055","message":"Take-up cover","meaning":"The take-up lever cover is open.","fix":"Close the take-up lever cover.","models":"HCS3","source":"HCS3 operator's manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-055"},{"id":"code-e-060","code":"E-060","message":"X limit","meaning":"The frame went past the sewing area side to side.","fix":"Bring the frame back inside the area with the arrow keys. Check the design size, the hoop selected and the center point.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-060"},{"id":"code-e-061","code":"E-061","message":"Y limit","meaning":"The frame went past the sewing area front to back (common on caps).","fix":"Bring the frame back with the arrow keys; make the design shorter or move it away from the brim.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-061"},{"id":"code-e-063","code":"E-063","message":"Drive setup","meaning":"The frame was not ready to move in time during sewing, often a lowest-needle-position sensor problem.","fix":"Re-initialize machine speed. If it keeps happening, call your dealer.","models":"HCD3e, HCH, HCS3, HCR2","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-063"},{"id":"code-e-064","code":"E-064","message":"X center sens.","meaning":"Problem with the X-carriage sensor, its adjustment, relay board or cable.","fix":"Call your dealer.","models":"HCD3e, HCR2","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-064"},{"id":"code-e-065","code":"E-065","message":"Y center sens.","meaning":"Problem with the Y-carriage sensor, its adjustment, relay board or cable.","fix":"Call your dealer.","models":"HCD3e, HCR2","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-065"},{"id":"code-e-066","code":"E-066","message":"Frame drive","meaning":"A frame move did not finish in its allowed time during sewing.","fix":"Restart the machine. Check nothing drags on the frame (stand, cap driver, garment). Repeats need the dealer.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-066"},{"id":"code-e-067","code":"E-067","message":"Position data","meaning":"The frame position (coordinate) data was lost.","fix":"Power off and on. If it happens often, call your dealer.","models":"HCD3e, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-067"},{"id":"code-e-068","code":"E-068","message":"Position set","meaning":"The frame position sensor signal could not be read (return).","fix":"Clean the frame position sensor, then power off and on.","models":"HCD3e, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-068"},{"id":"code-e-069","code":"E-069","message":"Position entry","meaning":"The frame position sensor signal could not be read (entry).","fix":"Same as E-068.","models":"HCD3e, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-069"},{"id":"code-e-070","code":"E-070","message":"Safety sensor","meaning":"The safety sensor was tripped.","fix":"Clear the area around the safety sensor and the sewing area, then continue.","models":"HCD3e, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-070"},{"id":"code-e-090","code":"E-090","message":"Miss reception","meaning":"Data transfer over cable from the PC failed.","fix":"Send the design again. Make sure the baud rate matches in the transfer software, the PC's Device Manager and the machine.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-090"},{"id":"code-e-091","code":"E-091","message":"No send","meaning":"The machine received nothing for over 10 seconds during a transfer.","fix":"Check the cable and the PC software, then resend.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-091"},{"id":"code-e-103","code":"E-103","message":"Data format","meaning":"The machine could not work out the file format.","fix":"Check the file is TAP or DST; set Pattern read \"Data format\" to Auto or the matching format and read it again.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-103"},{"id":"code-e-104","code":"E-104","message":"Miss function","meaning":"Read timing for the design did not match.","fix":"Read the design again from the start.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-104"},{"id":"code-e-105","code":"E-105","message":"Dual function","meaning":"The design contains data with two possible meanings.","fix":"Read the design again from the start; re-export it if it repeats.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-105"},{"id":"code-e-106","code":"E-106","message":"No function","meaning":"Too long a gap between starting to read and getting real design data.","fix":"Check the design file is not damaged; re-export it.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-106"},{"id":"code-e-108","code":"E-108","message":"Improper read","meaning":"An internal error happened while reading the design.","fix":"Read the design again from the start.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-108"},{"id":"code-e-110","code":"E-110","message":"Memory full","meaning":"Machine memory filled up while reading a design.","fix":"Delete designs you no longer need from machine memory and try again.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-110"},{"id":"code-e-111","code":"E-111","message":"Change over","meaning":"The design has more than 250 color changes.","fix":"Split the design into parts with fewer than 250 color changes each.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-111"},{"id":"code-e-112","code":"E-112","message":"Data error","meaning":"The design stored in memory is damaged.","fix":"Delete the design and load it again.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-112"},{"id":"code-e-114","code":"E-114","message":"Id over","meaning":"Too many designs in panel memory.","fix":"Delete designs you do not need, then load again.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-114"},{"id":"code-e-116","code":"E-116","message":"Not found Id","meaning":"The design number you picked does not exist.","fix":"Check the design number and settings.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-116"},{"id":"code-e-118","code":"E-118","message":"Trace data over","meaning":"Building the trace produced too much data, usually because the design is far bigger than any hoop.","fix":"Look for a stray stitch far from the design and delete it; keep the design inside the hoop area.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-118"},{"id":"code-e-120","code":"E-120","message":"Memory error","meaning":"The design memory could not hold its contents.","fix":"If it repeats, the LCD board may be faulty; call your dealer.","models":"HCD3e, HCH, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-120"},{"id":"code-e-130","code":"E-130","message":"Disk error","meaning":"The machine lost contact with the memory media.","fix":"Power off for 10 seconds and on again. If it stays, call your dealer.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-130"},{"id":"code-e-131","code":"E-131","message":"Device no ready","meaning":"No memory media is inserted (or the disk on older models).","fix":"Insert the USB stick fully and try again.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-131"},{"id":"code-e-132","code":"E-132","message":"Write protect","meaning":"The disk is write protected.","fix":"Slide the write-protect tab off.","models":"Older HCD","source":"HCD 2009 manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-132"},{"id":"code-e-133","code":"E-133","message":"Bad card","meaning":"The media is faulty, unreadable or not initialized.","fix":"Format the stick on a PC as FAT or FAT32, or use another stick.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-133"},{"id":"code-e-134","code":"E-134","message":"Disk unit","meaning":"The disk drive unit has a fault.","fix":"Power off for 10 seconds and on. If it stays, the drive needs replacing.","models":"Older HCD","source":"HCD 2009 manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-134"},{"id":"code-e-140","code":"E-140","message":"Entry over","meaning":"The maximum number of designs on the disk was exceeded.","fix":"Delete designs or use another disk.","models":"Older HCD","source":"HCD 2009 manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-140"},{"id":"code-e-141","code":"E-141","message":"Not found name","meaning":"The named design is not on the media.","fix":"Check you inserted the right stick or card.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-141"},{"id":"code-e-142","code":"E-142","message":"Disk full","meaning":"The media is full.","fix":"Delete old designs or use another stick.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-142"},{"id":"code-e-143","code":"E-143","message":"Multi name","meaning":"A design with the same name already exists on the media.","fix":"Rename it, use another stick, or overwrite.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-143"},{"id":"code-e-190","code":"E-190","message":"Cut blade","meaning":"The thread cutting knife is not at its stop position.","fix":"Press OK and choose Auto. If that fails, choose Manual, turn the main shaft to C point, then open and close the knife from the maintenance screen and clear any thread caught around it.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-190"},{"id":"code-e-191","code":"E-191","message":"Cut sensor","meaning":"The thread cutting knife sensor says the knife is not home.","fix":"Check for thread jammed around the knife, press the thread cut button 2 to 3 times. Call the dealer if it stays.","models":"HCD3e, HCH, HCS3, HCR2, HCR3","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-191"},{"id":"code-e-193","code":"E-193","message":"Catcher","meaning":"The thread catch hook is off its position (its limit switch is not off).","fix":"Press OK and choose Auto. If it fails, check whether the thread was actually cut: if not, cut it and put the catcher back; if it was, make sure the catcher has fully returned.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-193"},{"id":"code-e-203","code":"E-203","message":"Install data","meaning":"An error happened while updating the firmware.","fix":"Check the update files and run the update again.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-203"},{"id":"code-e-215","code":"E-215","message":"Frm. drive err","meaning":"A normal frame move did not finish in time.","fix":"If it happens often, call your dealer. Check nothing drags on the frame.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-215"},{"id":"code-e-217","code":"E-217","message":"Frm. drive data","meaning":"Frame movement data was lost.","fix":"Power off and on; call your dealer if it repeats.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-217"},{"id":"code-e-220","code":"E-220","message":"Calendar stop","meaning":"The clock has not been set.","fix":"Set the date and time after restarting. Repeats mean the CPU board needs replacing.","models":"Older HCD","source":"HCD 2009 manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-220"},{"id":"code-e-221","code":"E-221","message":"Battery low","meaning":"The CPU board backup battery is low, usually after the machine sat unpowered.","fix":"Power the machine on and leave it on. If it persists, the CPU board needs replacing.","models":"Older HCD","source":"HCD 2009 manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-221"},{"id":"code-e-222","code":"E-222","message":"Calendar data","meaning":"The clock data is wrong.","fix":"Set the date and time. Repeats mean the CPU board needs replacing.","models":"Older HCD","source":"HCD 2009 manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-222"},{"id":"code-e-255","code":"E-255","message":"Default error","meaning":"The frame did not finish moving before the needle reached its lowest point.","fix":"Re-initialize machine speed. If it repeats, the upper shaft timing (C point / L point) needs checking by your dealer.","models":"All","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-e-255"},{"id":"code-thread-break","code":"Thread Break","message":"Thread break message","meaning":"Upper or bobbin thread broke at the needle shown.","fix":"Rethread the upper thread or check the bobbin, then press start/stop to resume.","models":"All touch screen models","source":"HCD3e manual","url":"https://easydigitizer.com/troubleshooter/happy#code-thread-break"}],"problems":[{"id":"fix-thread-break-stops-upper-thread-keeps-breaking","title":"Thread Break stops: upper thread keeps breaking","symptoms":["thread","tension","needle"],"causes":"thread path missed a guide, tension too tight, needle turned or worn, old thread, lint in the hook, short stitches in the design, burr from an earlier needle strike, hook out of time","steps":["Make sure the thread is really broken. If not, pull the bobbin and reload it, and check the thread is wrapped on the break sensor roller.","Rethread that needle from the cone through the tension discs, take-up lever and check spring to the needle.","Fit a new needle with the scarf to the back (eye facing front), pushed all the way up.","Use good 40 wt polyester or rayon embroidery thread. Old, dry thread breaks more at speed.","Clean the hook area with air or hook cleaner and put one drop of oil on the hook race.","If breaks happen in the same place every time, it is the design: turn on Stitch Sweeper and reload, or have the digitizer remove short stitches.","Check the needle plate hole, presser foot and hook point for burrs after any needle break; polish with fine abrasive cord or replace.","Drop the speed and try again; HCU2 and HCR3 at full speed are less forgiving."],"callTech":"breaks continue after all of the above. Texmac lists hook timing slipping as the next suspect after the common causes.","url":"https://easydigitizer.com/troubleshooter/happy#fix-thread-break-stops-upper-thread-keeps-breaking"},{"id":"fix-thread-break-shows-but-the-thread-is-fine","title":"Thread Break shows but the thread is fine","symptoms":["sensor","thread"],"causes":"break detection too sensitive, thread not wrapped on the sensor roller, sensor dirty, slippery thread","steps":["Check the thread goes around the break detector roller correctly.","Clean lint and wax off the sensor area.","In Machine Settings, set \"TRD. break detect\" toward Slow (less sensitive). You can set it per needle, so only change the needle that misbehaves.","Do not set it to Off for production; the machine will sew on with no thread."],"callTech":"one needle trips no matter the setting.","url":"https://easydigitizer.com/troubleshooter/happy#fix-thread-break-shows-but-the-thread-is-fine"},{"id":"fix-bobbin-thread-breaks-shows-on-top-or-birdnests-underneat","title":"Bobbin thread breaks, shows on top, or birdnests underneath","symptoms":["bobbin","birdnest","tension"],"causes":"bobbin threaded wrong, bobbin wound unevenly or too full, bobbin tension wrong, lint on the hook, upper thread not in the tension discs","steps":["Cut away the nest from underneath, then remove the needle plate if needed to clear the hook.","Turn the main shaft by hand to make sure it turns freely (a jam here causes E-018 or E-015).","Rethread the upper thread fully; a birdnest usually means the upper thread jumped out of the tension discs or take-up lever.","Reload the bobbin and check bobbin tension; replace bobbins that are wound unevenly or overfull.","Clean lint and thread bits from the hook and bobbin case.","Oil the hook race."],"callTech":"the hook has a burr or the nest keeps coming back with good threading.","url":"https://easydigitizer.com/troubleshooter/happy#fix-bobbin-thread-breaks-shows-on-top-or-birdnests-underneat"},{"id":"fix-e-050-c-point-after-a-jam-or-stop","title":"E-050 C point after a jam or stop","symptoms":["timing","motor","sensor"],"causes":"shaft stopped short after a jam or thread wrap, power interruption, dirty timing sensor","steps":["Press OK and pick Auto. The shaft turns a few times and parks itself at C point.","If Auto fails, pick Manual, remove the small rubber cap at the back of the head and turn the shaft to C with a 3 mm hex key.","Clear any thread wrapped around the hook first.","If E-050 comes with E-051 or E-052, clean the timing photo sensors and re-initialize machine speed (OTHER menu)."],"callTech":"the shaft will not reach C point or E-050 keeps returning on every stop.","url":"https://easydigitizer.com/troubleshooter/happy#fix-e-050-c-point-after-a-jam-or-stop"},{"id":"fix-thread-not-trimmed-e-190-cut-blade-e-191-e-193-catcher","title":"Thread not trimmed, E-190 cut blade, E-191, E-193 catcher","symptoms":["trimmer","thread"],"causes":"lint and thread packed in the knife, thread wrapped around the moving knife, catcher not returning, knife worn","steps":["Press OK and pick Auto for E-190 or E-193.","If it fails, pick Manual, turn the shaft to C point, then remove the needle plate (two screws).","In the maintenance screen, open the moving knife, pull out all thread and lint, then close it again.","Check whether the thread was actually cut. If not, cut it and push the catcher back to its home.","Clean the knife area regularly; the machine also prompts for knife and hook cleaning."],"callTech":"the knife does not cut cleanly after cleaning (worn or misadjusted knife).","url":"https://easydigitizer.com/troubleshooter/happy#fix-thread-not-trimmed-e-190-cut-blade-e-191-e-193-catcher"},{"id":"fix-needle-change-stalls-e-020-e-021-e-022-e-024","title":"Needle change stalls: E-020, E-021, E-022, E-024","symptoms":["colour-change","needle","motor"],"causes":"a take-up lever or needle stuck, thread caught in the needle case, head stopped between needles","steps":["Power off and look for a stuck take-up lever or a bent needle catching the plate.","Clear the cause, then turn the needle bar selector into its fixed (marked) position.","Power on and press OK."],"callTech":"the head will not move to the marked position or the error repeats every color change.","url":"https://easydigitizer.com/troubleshooter/happy#fix-needle-change-stalls-e-020-e-021-e-022-e-024"},{"id":"fix-needles-break","title":"Needles break","symptoms":["needle"],"causes":"needle hitting the hoop or cap frame, needle bent from pulling fabric, wrong needle for the material, hook timing, needle depth","steps":["Trace the design before sewing and keep it inside the hoop with margin.","Use the right needle size and point for the fabric.","Do not pull fabric while sewing.","After a break, check the hook point and needle plate for damage.","On caps, use the cap frame Happy recommends and keep designs away from the brim."],"callTech":"needles break with good setup. Hook timing (25 degrees on HCD-1501 and HCS-1201, about 0.1 to 0.15 mm hook-to-needle clearance) and needle depth may be off.","url":"https://easydigitizer.com/troubleshooter/happy#fix-needles-break"},{"id":"fix-hook-timing-is-suspected-skipped-stitches-looping-breaks","title":"Hook timing is suspected (skipped stitches, looping, breaks with everything else right)","symptoms":["timing","looping","thread"],"causes":"rotary hook slipped on its shaft after a hard jam or needle strike","steps":["Take the needle plate and bobbin case off and select a middle needle.","Use the maintenance screen to bring the needle down, then set the main shaft dial at the back exactly to 25 degrees with a 3 mm hex key (HCD-1501 and HCS-1201 per Texmac's workbooks).","From the front, the hook point should be hidden behind the needle. From the side, the point should be about a business card's thickness from the back of the needle.","If it is off, note it and stop here unless you have been trained to reset it."],"callTech":"timing is off. Setting the hook means loosening three set screws and holding the shaft exactly at 25 degrees while tightening.","url":"https://easydigitizer.com/troubleshooter/happy#fix-hook-timing-is-suspected-skipped-stitches-looping-breaks"},{"id":"fix-frame-limit-and-frame-drive-stops-e-060-e-061-e-063-e-06","title":"Frame limit and frame drive stops: E-060, E-061, E-063, E-066, E-215, E-255","symptoms":["frame","hoop","cap","registration"],"causes":"design too big for the selected hoop, wrong hoop selected, frame dragging on something, cap driver not mounted right, speed too high for a heavy item","steps":["Bring the frame back inside the field with the arrow keys.","Check the hoop selected on the screen matches the hoop on the machine.","On caps, make sure \"Convert cap\" is on so the design turns 180 degrees, and that the cap driver brackets are oriented correctly on the sash.","Make sure the garment, stand or cap does not catch on anything as the frame moves.","For E-063 or E-255, re-initialize machine speed. Lower the speed for heavy items, or set \"Embroidery weight\" to Middle or Heavy."],"callTech":"frame errors repeat with a light item and a small design (sensor, belt or drive fault).","url":"https://easydigitizer.com/troubleshooter/happy#fix-frame-limit-and-frame-drive-stops-e-060-e-061-e-063-e-06"},{"id":"fix-design-will-not-load-usb-lan-happylink-e-090-e-091-e-103","title":"Design will not load (USB, LAN, HappyLink): E-090, E-091, E-103, E-131, E-133","symptoms":["usb","file","network"],"causes":"stick not FAT/FAT32, damaged file, wrong format setting, USB connection lost, wrong COM port in HappyLink","steps":["Format the USB stick on a PC as FAT or FAT32 and copy the design again.","Save designs as TAP or DST. Leave Pattern read \"Data format\" on Auto; if a design looks wrong, read it again with another format.","For a USB cable connection, the machine must be on and in drive mode before you start HappyLink.","If HappyLink says \"Machine Busy\" on 64-bit Windows, check Device Manager for the machine's COM port and pick USB-COM with that port in HappyLink's options.","If settings changed in HappyLink do not reach the machine, run HappyLink as administrator and keep designs on a drive it can write to (it saves a small settings file next to the design).","Fit the clamp filter supplied with the machine on the USB or LAN cable, close to the machine, to stop electrical noise.","Do not charge phones from the machine's USB port."],"callTech":"E-130 returns after power cycling or no stick can be read.","url":"https://easydigitizer.com/troubleshooter/happy#fix-design-will-not-load-usb-lan-happylink-e-090-e-091-e-103"},{"id":"fix-thread-pulls-out-of-the-needle-at-the-start-or-skipped-f","title":"Thread pulls out of the needle at the start, or skipped first stitches","symptoms":["thread","trimmer","tension"],"causes":"tail cut too short, lock stitches too short, fast start after trim","steps":["Raise \"Length of TRD. cut\" (all needles or per needle).","In Lock Stitches, set the start lock stitch from Auto to On and make it longer.","Set \"Quick start mode\" to No so the machine sews the first stitches after a trim more slowly."],"callTech":"the thread holder or catcher does not grip the thread.","url":"https://easydigitizer.com/troubleshooter/happy#fix-thread-pulls-out-of-the-needle-at-the-start-or-skipped-f"},{"id":"fix-puckering-gaps-or-poor-registration","title":"Puckering, gaps or poor registration","symptoms":["puckering","registration","tension","hoop"],"causes":"loose hooping, wrong backing, tension too tight, frame timing setting, speed too high","steps":["Re-hoop drum tight with the right backing.","Check upper and bobbin tension.","Try the \"Tightness level\" setting (Loose, Normal, Tight), which changes frame move timing.","Turn on \"Fine mode\" for detailed work; it slows the machine to favour quality.","Use \"Width data all\" only to fine-tune satin widths after the setup is right."],"callTech":"registration drifts during a run on a well-hooped item (belt or drive).","url":"https://easydigitizer.com/troubleshooter/happy#fix-puckering-gaps-or-poor-registration"},{"id":"fix-machine-shows-place-to-oil-or-cleaning-messages","title":"Machine shows \"Place to oil\" or cleaning messages","symptoms":["oiling"],"causes":"the machine counts stitches and prompts for oiling and hook/knife cleaning","steps":["Press Done only after oiling the letter shown (A is the rotary hook; B is needle bars, head shaft and crank).","Press Later only if you cannot oil right away; the message comes back."],"callTech":"the reminder keeps appearing right after oiling (counter reset problem).","url":"https://easydigitizer.com/troubleshooter/happy#fix-machine-shows-place-to-oil-or-cleaning-messages"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the hook and bobbin case","notes":"Use the brush in the toolkit. Lint wears the hook and causes thread breaks."},{"interval":"Every 8 hours of sewing (more if heavy use)","task":"One drop of oil on the rotary hook race (oiling point A)","notes":"Texmac training workbooks. Use white sewing machine oil only. After cleaning, run the machine idle 2 to 3 minutes."},{"interval":"Every 40 hours of sewing","task":"Oil each needle bar (through the spring), the head shaft and the crank lever (oiling point B)","notes":"Move the head to needle 1 before oiling the head shaft. Too much oil stains garments."},{"interval":"When the panel prompts","task":"Oil the letter shown and clean the hook and knife","notes":"The machine counts stitches and shows \"Place to oil\" and cleaning messages."},{"interval":"When the panel prompts, or whenever lint builds up","task":"Remove the needle plate and clean the rotary hook area and thread cutting knife","notes":"Use compressed air and hook cleaner; open the knife from the maintenance screen to clean it."},{"interval":"When threads break oddly","task":"Check presser foot height and needle depth","notes":"HCD-1501: presser foot about 1.2 mm above the plate at 0 degrees; needle depth checked at 5 degrees (Texmac workbook)."},{"interval":"After a jam or if the bobbin case rattles","task":"Check the hook retainer and inner basket","notes":"The retainer stub sits about 0.8 mm from the basket edge; the basket must not spin freely."},{"interval":"Machine stored unpowered","task":"Power on regularly","notes":"Older HCD machines show E-221 when the CPU board battery runs down."}],"manuals":[{"title":"Texmac single-head support (HappyJapan)","url":"https://happyjapan.com/support-for-happy-texmac-single-head/","note":"links to every single-head support page and the older non-touchscreen pages"},{"title":"HCD3-series support page","url":"https://happyjapan.com/support-for-hcd3-series-15-needle-machine/","note":"HCD3e/HCD3 manual, parts list, setup, oiling and cap driver videos"},{"title":"HCD3e user's manual, firmware 2.23 (PDF)","url":"https://happyjapan.com/wp-content/uploads/2024/03/manual_users_hcd3e_firmware223.pdf","note":"full error list, settings, oiling and knife cleaning"},{"title":"HCU-series support page","url":"https://happyjapan.com/support-for-hcu-series-15-needle-machine/","note":"HCU and HCU2 manuals and parts lists"},{"title":"Multi-head support page","url":"https://happyjapan.com/multi-head-embroidery-machine-support-page/","note":"HCR2 and HCR3 manuals, firmware and parts"},{"title":"HCR3 user's manual, firmware 2.23 (PDF)","url":"https://happyjapan.com/wp-content/uploads/2023/11/manual_users_hcr3_firmware223.pdf","note":"multi-head operation and error list"},{"title":"HCR2 user's manual, firmware 2.11 (PDF)","url":"https://happyjapan.com/wp-content/uploads/2023/11/manual_users_hcr2_firmware211.pdf","note":"older multi-head manual"},{"title":"HCH Journey support page","url":"https://happyjapan.com/support-for-hch-701-7-needle-journey-machine/","note":"HCH-701 and HCH-701P manuals"},{"title":"HCH user's manual, firmware 2.23 (PDF)","url":"https://happyjapan.com/wp-content/uploads/2023/11/manual_users_hch_firmware223.pdf","note":"Journey operation and error list"},{"title":"HCS3 Voyager support page","url":"https://happyjapan.com/support-for-hcs3-12-needle-voyager-machine/","note":"HCS3 operator's and parts manuals"},{"title":"HCS3 operator's manual (PDF)","url":"https://happyjapan.com/wp-content/uploads/2023/11/manual_hcs3_operators_V617-2-1b.pdf","note":"Voyager operation and error list"},{"title":"Firmware for 7-inch touchscreen machines","url":"https://happyjapan.com/firmware-page-for-7-inch-touchscreen-machines/","note":"current firmware downloads and instructions"},{"title":"Downloads and resources","url":"https://happyjapan.com/support/downloads-and-resources/","note":"hoop maps, HappyLink connection tips (Machine Busy, COM port, settings file)"},{"title":"Older HCD-1501 (non-touchscreen) support","url":"https://happyemb.com/support/support-for-non-touchscreen-versions-of-happy-hcd-1501/","note":"2009 manual, training chapters, CompactFlash tips"},{"title":"Older HCS-1201 Voyager (non-touchscreen) support","url":"https://happyemb.com/support/support-for-non-touchscreen-versions-of-happy-hcs-1201-voyager/","note":"colour LCD and standard controller manuals, training chapters"},{"title":"HCD user's manual 2009 (PDF)","url":"https://happyemb.com/download/manual_users_hcd_090801.pdf","note":"older colour LCD error list including disk and clock codes"},{"title":"HCD-1501 training chapter 4: troubleshooting and maintenance (PDF)","url":"https://happyemb.com/files_education/hcd_ch4_124.pdf","note":"thread break flowchart, oiling schedule, hook timing, presser foot and needle depth"},{"title":"HCS-1201 training chapter 4 (PDF)","url":"https://happyemb.com/files_education/hcs_training_ch4_116.pdf","note":"Voyager troubleshooting, oiling and hook timing"},{"title":"Voyager key operations while sewing (PDF)","url":"https://happyemb.com/files_tech/OI_01_sewingops.pdf","note":"start, stop, speed and trim keys on older Voyagers"}],"faq":[{"q":"What does E-050 C point mean on a Happy machine?","a":"The main shaft stopped somewhere other than its rest position, called C point. Press OK and choose Auto so the machine turns the shaft and parks it. If Auto fails, choose Manual and turn the shaft to C with a 3 mm hex key through the hole at the back of the head, after clearing any jam at the hook."},{"q":"How do I clear E-190 cut blade or E-193 catcher?","a":"Press OK and pick Auto first. If the error stays, choose Manual, turn the shaft to C point, take off the needle plate, open the knife from the maintenance screen and pull out the thread and lint jammed around it. For E-193, check whether the thread was actually cut and push the catcher back to its home."},{"q":"Should I send TAP or DST files to my Happy?","a":"Both work. TAP is Happy's own format and can carry machine settings and needle choices with the design. DST is the common Tajima format and holds stitches, jumps, trims and color stops only, so set needles at the panel. Leave the machine's Data format setting on Auto."},{"q":"How often do I oil a Happy embroidery machine?","a":"Texmac's training says one drop of white sewing machine oil on the hook race every 8 hours of sewing, and the needle bars, head shaft and crank every 40 hours. The touch screen machines also count stitches and show a \"Place to oil\" message with the letter of the point to oil."},{"q":"Why does my Happy say Thread Break when the thread is not broken?","a":"The thread may not be wrapped on the break detector roller, the sensor may be dirty, or the sensitivity is too high. Rethread, clean the sensor area and set \"TRD. break detect\" toward Slow for that needle only."},{"q":"What is the hook timing on a Happy Voyager or HCD?","a":"Texmac's training workbooks give 25 degrees on the main shaft dial for both the HCS-1201 Voyager and the HCD-1501, with the hook point hidden behind the needle and about a business card's thickness of clearance. Checking it is safe; resetting it is a job for a trained technician."},{"q":"My Happy will not connect to HappyLink over USB. What do I check?","a":"Turn the machine on and put it in drive mode before starting HappyLink. On 64-bit Windows, find the COM port Windows gave the machine in Device Manager and select USB-COM with that port in HappyLink's options. If the machine does not show in Device Manager at all, reinstall the drivers."},{"q":"Where do I get Happy manuals and firmware in the US?","a":"Texmac, the US distributor, posts manuals, parts lists, firmware and training videos on its support pages at happyjapan.com, and older non-touchscreen material at happyemb.com. Technical support is by phone through Texmac."}]},{"slug":"husqvarna-viking","name":"Husqvarna Viking","class":"home","origin":"Sweden","formats":"VP4 and VP3 (native), VIP, SHV, DHV, HUS, PES, PEC, PCS, JEF, EXP, XXX, SEW, 10*, DST (EPIC/Ruby/Topaz 40-50); VP3 only on Jade 35 and Topaz 25 class machines","panel":"EPIC 2/3, Ruby 90: large colour multi-touch tablet screen with mySewnet WiFi; Diamond/Topaz 40-50: colour touch screen; Topaz 25 and Jade 35: monochrome graphic display with arrow and OK buttons; Designer SE: stylus touch screen","support":"https://support.singer.com/manuals","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking","markdown":"https://easydigitizer.com/troubleshooter/husqvarna-viking.md","summary":"Most Husqvarna Viking embroidery problems are fixed by three things: re-threading the upper thread from the spool with the presser foot raised, cleaning lint from under the needle plate and bobbin case, and making sure the hoop you clicked onto the arm is the same hoop selected on screen. The messages owners see most are Check Upper Thread (or Check Needle Thread), Bobbin Thread Low, The Embroidery Arm Needs to Calibrate and Attach Hoop / Attach correct hoop. These machines show named pop-ups, not numeric error codes.","models":[{"id":"model-designer-epic-3","name":"DESIGNER EPIC 3","specs":{"Type":"Home sewing and embroidery, single needle","Years":"2022–present","Field":"465 × 260 mm with the included DESIGNER Regal Hoop; 360 × 200, 240 × 150 and 120 × 120 mm hoops also included","Max speed":"not stated in the user's guide","Panel":"large colour multi-touch screen, WiFi, mySewnet cloud, projector and camera","Formats":"VP4, VP3, VIP, SHV, DHV, HUS, PES, PEC, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["flagship","wifi","mysewnet","projector","auto-threader"],"summary":"The current flagship. It uses the IDF dual feed for sewing, the Sensor Q-Foot for embroidery and the deLuxe Stitch System (thread portioning). Most support calls come from the automatic needle threader (it has its own set of pop-ups), WiFi and mySewnet sync, and loops under the design when the wrong embroidery foot setting is selected.","manual":"https://svpworldwide.widen.net/content/vzvf9xhkkk/original/471131326D-Designer-Epic-3-manual-EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-epic-3"},{"id":"model-designer-epic-2-and-original-designer-epic","name":"DESIGNER EPIC 2 and original DESIGNER EPIC","specs":{"Type":"Home sewing and embroidery, single needle","Years":"EPIC about 2016, EPIC 2 about 2019–2022","Field":"360 × 260 mm with the included DESIGNER Imperial Hoop; optional DESIGNER Majestic Hoop is 360 × 350 mm","Max speed":"not stated in the user's guide","Panel":"colour multi-touch screen, WiFi, mySewnet cloud, JoyOS ADVISOR","Formats":"VP3, VIP, SHV, DHV, HUS, PES, PEC, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["wifi","mysewnet","large-field"],"summary":"The EPIC 2 shows the same pop-up set as the EPIC 3 (calibrate, attach hoop, Auto Smart Save). Common complaints are designs that will not appear from the mySewnet cloud, hoop not detected because the connector is not fully clicked in, and firmware that is several versions out of date.","manual":"https://svpworldwide.widen.net/content/p0bi84naa0/original/471064626E-Designer-Epic-2-web-EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-epic-2-and-original-designer-epic"},{"id":"model-designer-ruby-90","name":"DESIGNER RUBY 90","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2018–present","Field":"360 × 260 mm (DESIGNER Imperial Hoop); 260 × 200 mm Crown and 120 × 120 mm Splendid Square hoops also included","Max speed":"not stated in the user's guide","Panel":"colour touch screen, WiFi, mySewnet cloud","Formats":"VP3, VIP, SHV, DHV, HUS, PES, PEC, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["wifi","mysewnet","mid-range"],"summary":"Shares the EPIC 2 software family and pop-ups. Owners mostly fight thread breaks with metallic thread, the bobbin alarm not working because of lint, and the automatic needle threader refusing thick thread.","manual":"https://svpworldwide.widen.net/content/h34lv8vzk5/original/471081326G-Designer-Ruby-90-manual-EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-ruby-90"},{"id":"model-designer-diamond-royale-and-diamond-diamond-delu","name":"DESIGNER DIAMOND Royale (and DIAMOND / DIAMOND deLuxe)","specs":{"Type":"Home sewing and embroidery, single needle","Years":"DIAMOND about 2008; DIAMOND Royale about 2012–2016","Field":"360 × 200 mm with the included DESIGNER Royal Hoop; Crown 260 × 200 and Splendid Square 120 × 120 hoops included; optional Majestic Hoop 360 × 350 mm","Max speed":"not stated in the user's guide","Panel":"colour touch screen with stylus, SET menu","Formats":"VP3, VIP and other common home formats (see manual)"},"tags":["older-flagship","sensor-q-foot","stylus"],"summary":"Older flagship that is still common on the used market. Watch for the Machine needs to rest message (motor protection) on thick projects, and touch screens that drift and need calibrating from the SET menu.","manual":"https://svpworldwide.widen.net/content/hjzdjx22ox/original/DesignerDiamondRoyale_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-diamond-royale-and-diamond-diamond-delu"},{"id":"model-designer-topaz-50-and-topaz-40","name":"DESIGNER TOPAZ 50 and TOPAZ 40","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2014–2019","Field":"Topaz 50: 360 × 200 mm (DESIGNER Royal Hoop); Topaz 40: 240 × 150 mm (DESIGNER Jewel Hoop)","Max speed":"not stated in the user's guide","Panel":"colour touch screen, USB, SET menu","Formats":"SHV, DHV, VP3, VIP, HUS, PEC, PES, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["mid-range","usb","touch-screen"],"summary":"Mid-range touch-screen models. They use Check Needle Thread instead of \"Check Upper Thread\", offer a Bobbin thread low - move to bobbin position? prompt, and show Machine needs to rest when the motor needs a pause.","manual":"https://svpworldwide.widen.net/content/tkb8vdrui7/original/DesignerTopaz50_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-topaz-50-and-topaz-40"},{"id":"model-designer-topaz-25-and-topaz-20-30","name":"DESIGNER TOPAZ 25 (and TOPAZ 20/30)","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2015–2019","Field":"240 × 150 mm (DESIGNER Jewel Hoop)","Max speed":"not stated in the user's guide","Panel":"graphic display with arrow and OK buttons","Formats":"VP3 from a USB embroidery stick (convert other formats with the free software)"},"tags":["entry","usb-stick","button-panel"],"summary":"Button-driven entry model with the longest list of plain-text pop-ups, including Main motor overload, Connect USB embroidery stick and Embroidery too large. Most \"machine won't load my design\" calls are format or size limits.","manual":"https://svpworldwide.widen.net/content/jozhdb6ugy/original/DesignerTopaz25_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-topaz-25-and-topaz-20-30"},{"id":"model-designer-jade-35","name":"DESIGNER JADE 35","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2014–2019","Field":"240 × 150 mm (DESIGNER Jewel Hoop)","Max speed":"not stated in the user's guide","Panel":"graphic display with arrow and OK buttons","Formats":"VP3 embroidery files and VF3 fonts only; maximum about 50,000 stitches per design"},"tags":["entry","vp3-only","usb-stick","u-foot"],"summary":"Entry embroidery model. It embroiders with the U foot, will not start with the presser foot raised, and can only open VP3 files under its stitch limit, which explains most \"file not showing\" questions.","manual":"https://svpworldwide.widen.net/content/pfk0dxqka2/original/4710088_designer_jade_35_C_web_en.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-jade-35"},{"id":"model-designer-se-and-se-le","name":"DESIGNER SE (and SE LE)","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2006–2010","Field":"standard 100 × 100 and large 240 × 150 mm hoops included; optional Mega Hoop up to 360 mm tall","Max speed":"not stated in the user's guide","Panel":"Interactive Designer stylus touch screen, USB","Formats":"VP3, VIP, SHV and other home formats via the included software"},"tags":["legacy","stylus","usb-stick","r-foot"],"summary":"Legacy model still in many sewing rooms. It stops with Bobbin empty rather than a low warning, and its touch screen often needs recalibrating. Parts and service are now through authorised retailers only.","manual":"https://svpworldwide.widen.net/content/5m8nv34hfg/original/Designer_SE_manual_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#model-designer-se-and-se-le"}],"codes":[{"id":"code-the-embroidery-arm-needs-to-calibrate","code":"","message":"The Embroidery Arm Needs to Calibrate","meaning":"Shown when the embroidery unit is attached; the arm must find its home position.","fix":"Slide the hoop off, clear everything from around the arm, disengage the IDF dual feed and fit the embroidery foot, then touch OK. Never calibrate with a hoop on.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2, Ruby 90 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-embroidery-arm-needs-to-calibrate"},{"id":"code-embroidery-unit-calibration","code":"","message":"Embroidery unit calibration","meaning":"Same calibration prompt on older models.","fix":"Remove the hoop, clear the area, attach the R, Q or embroidery foot named on screen and confirm.","models":"Topaz 25/40/50, Diamond Royale, Designer SE","source":"Topaz 25, Topaz 40, Diamond Royale, Designer SE user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-embroidery-unit-calibration"},{"id":"code-remove-hoop-attach-embroidery-presser-foot","code":"","message":"Remove Hoop. Attach Embroidery Presser Foot","meaning":"Jade 35 version of the calibration prompt.","fix":"Take the hoop off, snap on the U foot and press OK so the arm can calibrate.","models":"Jade 35","source":"Jade 35 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-remove-hoop-attach-embroidery-presser-foot"},{"id":"code-calibration-failed","code":"","message":"Calibration Failed","meaning":"The arm could not reach its home position.","fix":"Clear anything touching the arm or carriage (walls, fabric, the hoop) and press OK to retry. If it fails again, turn off, reseat the embroidery unit and try once more before calling a technician.","models":"Jade 35","source":"Jade 35 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-calibration-failed"},{"id":"code-embroidery-unit-not-supported-please-replace-emb","code":"","message":"Embroidery Unit Not Supported. Please Replace Embroidery Unit","meaning":"An embroidery unit from another model is attached.","fix":"Fit the embroidery unit that came with this machine.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-embroidery-unit-not-supported-please-replace-emb"},{"id":"code-embroidery-unit-must-be-attached","code":"","message":"Embroidery unit must be attached","meaning":"You tried to embroider without the unit.","fix":"Turn off, slide the embroidery unit on until it locks, turn on and calibrate.","models":"Designer SE","source":"Designer SE user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-embroidery-unit-must-be-attached"},{"id":"code-attach-hoop","code":"","message":"Attach Hoop","meaning":"The hoop on the arm is missing, not detected, or differs from the hoop selected on screen.","fix":"Slide the hoop connector in from front to back until it clicks, or go back to embroidery edit and select the hoop you actually attached.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2, Ruby 90 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-attach-hoop"},{"id":"code-attach-correct-hoop","code":"","message":"Attach correct hoop","meaning":"Hoop size on the arm does not match the size on the display; the machine will not stitch.","fix":"Swap to the displayed hoop or change the hoop setting (My Hoops / hoop options) to the hoop attached.","models":"Topaz 25/40/50, Diamond Royale, Jade 35, Designer SE","source":"Topaz 25, Topaz 40, Diamond Royale, Jade 35, Designer SE user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-attach-correct-hoop"},{"id":"code-cannot-select-correct-hoop","code":"","message":"Cannot select correct hoop","meaning":"The design is bigger than any hoop allowed in your My Hoops list.","fix":"Add the right hoop to My Hoops in the SET menu, or load a smaller design.","models":"Topaz 25","source":"Topaz 25 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-cannot-select-correct-hoop"},{"id":"code-design-outside-hoop-area","code":"","message":"Design outside hoop area","meaning":"Part of the layout extends past the hoop.","fix":"Move the design back inside the hoop or choose a larger hoop.","models":"Designer SE","source":"Designer SE user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-design-outside-hoop-area"},{"id":"code-bobbin-thread-low","code":"","message":"Bobbin Thread Low","meaning":"Early warning that the bobbin is nearly empty.","fix":"Keep stitching without closing the pop-up if you want to use it up; to change it, touch OK, let the hoop move away, fit a full bobbin, return to current position and step back a few stitches.","models":"All","source":"EPIC 3, EPIC 2, Ruby 90, Topaz 25 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-bobbin-thread-low"},{"id":"code-bobbin-thread-low-move-to-bobbin-position","code":"","message":"Bobbin thread low - move to bobbin position?","meaning":"Low-bobbin prompt that offers to park the hoop for bobbin access.","fix":"Touch OK to move the hoop, change the bobbin, then touch Current position and pull back extra top thread before restarting.","models":"Topaz 40, Diamond Royale","source":"Topaz 40, Diamond Royale user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-bobbin-thread-low-move-to-bobbin-position"},{"id":"code-bobbin-empty","code":"","message":"Bobbin empty","meaning":"The machine stopped because the bobbin is almost out.","fix":"Fit a full bobbin, pull back excess top thread, step back a few stitches and restart.","models":"Designer SE","source":"Designer SE user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-bobbin-empty"},{"id":"code-check-upper-thread","code":"","message":"Check Upper Thread","meaning":"The upper thread ran out or broke and the sensor stopped the machine.","fix":"Rethread from the spool with the presser foot up, close the pop-up, step back a few stitches so the restart overlaps, then start again.","models":"EPIC 2, EPIC 3, Ruby 90, Topaz 25, Jade 35, Designer SE","source":"EPIC 3, Topaz 25, Jade 35, Designer SE user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-check-upper-thread"},{"id":"code-check-needle-thread","code":"","message":"Check Needle Thread","meaning":"Same thread-break stop, wording on Topaz and Diamond models.","fix":"Rethread the needle thread, close the pop-up, step back a few stitches and restart.","models":"Topaz 40/50, Diamond Royale","source":"Topaz 40, Diamond Royale user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-check-needle-thread"},{"id":"code-change-thread-change-thread-color","code":"","message":"Change Thread / Change thread color","meaning":"Planned colour stop; the next colour number is shown.","fix":"Change the spool, rethread fully and press start.","models":"All","source":"EPIC 3, Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-change-thread-change-thread-color"},{"id":"code-stopped-for-color-change","code":"","message":"Stopped for color change","meaning":"Designer SE wording for the colour stop.","fix":"Rethread with the colour shown and touch start.","models":"Designer SE","source":"Designer SE user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-stopped-for-color-change"},{"id":"code-cut-and-remove-the-thread-tail-cut-thread-end","code":"","message":"Cut and Remove the Thread Tail / Cut thread end","meaning":"The machine stops a few stitches into a colour so you can trim the starting tail.","fix":"Trim the tail and press start. Turn on automatic jump stitch trim (and auto cutter) in embroidery settings to skip this stop.","models":"All","source":"EPIC 3, Topaz 25, Topaz 40, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-cut-and-remove-the-thread-tail-cut-thread-end"},{"id":"code-stopped-to-cut-thread-ends","code":"","message":"Stopped to cut thread ends","meaning":"Designer SE wording for the tail-trim stop.","fix":"Trim the tail and touch start.","models":"Designer SE","source":"Designer SE user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-stopped-to-cut-thread-ends"},{"id":"code-attention","code":"","message":"Attention!","meaning":"The machine stopped itself and will not continue until the OK button is enabled.","fix":"Wait until OK becomes active, then check needle size and condition and rethread. If it repeats, change the needle and remove fabric bulk from under the foot.","models":"EPIC 3","source":"EPIC 3 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-attention"},{"id":"code-machine-needs-to-rest","code":"","message":"Machine needs to rest","meaning":"Motor protection pause after heavy work.","fix":"Wait until OK is enabled (or the pop-up closes) and continue; stitch quality is not affected. Reduce bulk or speed if it repeats.","models":"Topaz 40/50, Diamond Royale, Jade 35","source":"Topaz 40, Diamond Royale, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-machine-needs-to-rest"},{"id":"code-main-motor-overload","code":"","message":"Main motor overload","meaning":"Motor overloaded by very heavy fabric or a jam.","fix":"Stop, remove the fabric, clear any thread jam in the hook area, and wait for the message to clear before sewing lighter layers.","models":"Topaz 25 (listed as \"Main motor overloaded\" in the Diamond Royale index)","source":"Topaz 25 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-main-motor-overload"},{"id":"code-auto-smart-save","code":"","message":"Auto Smart Save","meaning":"Power was lost during stitching; the machine saved the position.","fix":"Touch OK to return to stitch-out at about the same stitch, step back a few stitches, then restart.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-auto-smart-save"},{"id":"code-your-embroidery-is-finished-embroidery-finished","code":"","message":"Your Embroidery is Finished / Embroidery finished","meaning":"Design complete.","fix":"Close the pop-up; the design stays loaded if you want to stitch it again.","models":"All","source":"EPIC 3, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-your-embroidery-is-finished-embroidery-finished"},{"id":"code-change-needle-optional-accessory-change-to-cutwo","code":"","message":"Change Needle (Optional Accessory) / Change to Cutwork Needle","meaning":"A cutwork or felting colour block needs the optional needle.","fix":"Fit the named cutwork or felting needle, touch OK and press start, or skip that colour block and cut by hand.","models":"EPIC 2/3, Ruby 90, Topaz 40, Diamond Royale","source":"EPIC 3, Topaz 40, Diamond Royale user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-change-needle-optional-accessory-change-to-cutwo"},{"id":"code-stop-command-in-design","code":"","message":"Stop command in design","meaning":"The design contains a planned stop for trimming appliqué or cutwork.","fix":"Trim the fabric as the design instructions say, then press start.","models":"Topaz 25, Jade 35, Designer SE","source":"Topaz 25, Jade 35, Designer SE user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-stop-command-in-design"},{"id":"code-remove-the-hoop","code":"","message":"Remove the hoop","meaning":"A function would move the arm beyond the limits of the attached hoop.","fix":"Take the hoop off, press OK, let the arm move, then reattach.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-remove-the-hoop"},{"id":"code-connect-usb-embroidery-stick","code":"","message":"Connect USB embroidery stick","meaning":"No USB stick is present, or it was pulled out during loading or stitching.","fix":"Insert the stick, press OK and load the design again. Never remove the stick while a design is loading or stitching.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-connect-usb-embroidery-stick"},{"id":"code-the-data-on-the-usb-embroidery-stick-is-not-read","code":"","message":"The data on the USB embroidery stick is not readable","meaning":"The machine cannot read the stick.","fix":"Try a different, smaller USB stick formatted FAT32 with designs in the root or a simple folder; replace a damaged stick.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-data-on-the-usb-embroidery-stick-is-not-read"},{"id":"code-design-includes-elements-that-cannot-be-opened","code":"","message":"Design includes elements that cannot be opened","meaning":"The file holds data too complex for this model.","fix":"Open it in the free Husqvarna Viking/mySewnet software and re-save as a plain VP3 combined design.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-design-includes-elements-that-cannot-be-opened"},{"id":"code-embroidery-too-large","code":"","message":"Embroidery too large","meaning":"The design is too big for the field or has too many stitches (Jade 35 limit about 50,000).","fix":"Resize or split the design in software, or choose a smaller design.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-embroidery-too-large"},{"id":"code-exceeded-maximum-number-of-stitches","code":"","message":"Exceeded Maximum Number of Stitches","meaning":"Your combination is over the stitch limit (about 500,000 on EPIC 3).","fix":"Remove or split designs, or stitch the layout in two hoopings.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-exceeded-maximum-number-of-stitches"},{"id":"code-embroidery-combination-is-too-complex","code":"","message":"Embroidery Combination is too Complex","meaning":"Too many colour blocks, too many designs, or too much grouping and regrouping.","fix":"Merge colour blocks, delete unused designs, ungroup less, or build the combination in PC software.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-embroidery-combination-is-too-complex"},{"id":"code-design-is-too-complex","code":"","message":"Design is too complex","meaning":"The resize function refused because the design is too dense or complex.","fix":"Resize in less of a step, or resize in the embroidery software instead.","models":"Designer SE","source":"Designer SE user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-design-is-too-complex"},{"id":"code-this-will-restart-and-clear-all-adjustments-retu","code":"","message":"This will restart and clear all adjustments, return to stitch out?","meaning":"You went back to the text editor after starting stitch-out.","fix":"Choose Yes to keep your adjustments, No to edit the text and lose them.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-this-will-restart-and-clear-all-adjustments-retu"},{"id":"code-please-lower-the-presser-foot","code":"","message":"Please Lower the Presser Foot","meaning":"The machine will not embroider with the foot up.","fix":"Lower the foot and press OK.","models":"Jade 35","source":"Jade 35 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-please-lower-the-presser-foot"},{"id":"code-please-raise-the-presser-foot","code":"","message":"Please Raise the Presser Foot","meaning":"The function needs the foot up.","fix":"Raise the foot and press OK.","models":"Jade 35","source":"Jade 35 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-please-raise-the-presser-foot"},{"id":"code-raise-needle","code":"","message":"Raise Needle","meaning":"The needle is down while you try to move the hoop or use a needle-up function.","fix":"Turn the handwheel until the needle is fully up, then retry.","models":"Diamond Royale, Jade 35","source":"Diamond Royale, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-raise-needle"},{"id":"code-presser-foot-too-high","code":"","message":"Presser foot too high","meaning":"Too much fabric under the foot.","fix":"Remove layers or use a thinner fabric, then press OK.","models":"Topaz 25","source":"Topaz 25 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-presser-foot-too-high"},{"id":"code-remove-thread-from-under-stitch-plate-and-in-bob","code":"","message":"Remove thread from under stitch plate and in bobbin area","meaning":"Thread and lint are stopping the cutter from working.","fix":"Remove the needle plate, clear thread and lint around the hook and cutter, refit the plate.","models":"Topaz 25, Jade 35","source":"Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-remove-thread-from-under-stitch-plate-and-in-bob"},{"id":"code-machine-set-for-twin-needle-this-stitch-cannot-b","code":"","message":"Machine set for twin needle / This stitch cannot be sewn with twin needle","meaning":"Twin needle mode is on.","fix":"Turn twin needle off in the SET menu before embroidering with a single needle.","models":"Topaz 25, Jade 35, EPIC, Diamond Royale","source":"Topaz 25, Jade 35, EPIC 3 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-machine-set-for-twin-needle-this-stitch-cannot-b"},{"id":"code-stitch-width-safety-machine-set-for-straight-sti","code":"","message":"Stitch Width Safety / Machine set for straight stitch","meaning":"Stitch width safety is on, so wide stitches are blocked.","fix":"Turn stitch width safety off in settings if you are not using a straight stitch plate and foot.","models":"All touch models","source":"EPIC 3, Topaz 25, Jade 35 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-stitch-width-safety-machine-set-for-straight-sti"},{"id":"code-cannot-use-the-automatic-needle-threader","code":"","message":"Cannot Use the Automatic Needle Threader","meaning":"Twin needle is selected, so the threader is locked out.","fix":"Thread by hand for a twin needle; if using a single needle, deselect twin needle in settings and retry.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-cannot-use-the-automatic-needle-threader"},{"id":"code-the-automatic-needle-threader-is-not-in-its-home","code":"","message":"The automatic needle threader is not in its home position","meaning":"The threader was knocked out of place.","fix":"Touch OK to let it recalibrate and carry on.","models":"EPIC 3","source":"EPIC 3 user's guide (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-automatic-needle-threader-is-not-in-its-home"},{"id":"code-the-calibration-of-the-automatic-needle-threader","code":"","message":"The calibration of the automatic needle threader has failed","meaning":"Threader could not home at power-up.","fix":"Remove whatever is blocking it (thread, lint) and touch OK. If it fails again, call service.","models":"EPIC 3","source":"EPIC 3 user's guide (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-calibration-of-the-automatic-needle-threader"},{"id":"code-the-automatic-needle-threader-seems-to-be-blocke","code":"","message":"The automatic needle threader seems to be blocked","meaning":"Thread too thick for the needle is jammed in the threader.","fix":"Touch OK to move it to the cleaning position, gently pull the stuck thread out without bending the tiny hook, then touch OK.","models":"EPIC 3","source":"EPIC 3 user's guide (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-automatic-needle-threader-seems-to-be-blocke"},{"id":"code-the-automatic-needle-threader-cannot-return-to-i","code":"","message":"The automatic needle threader cannot return to its home position","meaning":"Threader fault; sewing is disabled to protect the machine.","fix":"Stop using the machine and book it in with an authorised retailer for service.","models":"EPIC 3","source":"EPIC 3 user's guide (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-automatic-needle-threader-cannot-return-to-i"},{"id":"code-remove-sensor-one-step-buttonhole-foot","code":"","message":"Remove Sensor One-Step Buttonhole Foot","meaning":"The buttonhole sensor foot is still plugged in.","fix":"Unplug and remove the buttonhole foot before embroidering or sewing other stitches.","models":"EPIC, Ruby 90, Topaz, Diamond Royale","source":"EPIC 3, Topaz 40 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-remove-sensor-one-step-buttonhole-foot"},{"id":"code-not-enough-available-memory-available-space-is-l","code":"","message":"Not Enough Available Memory / Available Space is Low","meaning":"Built-in memory is almost full (warned once).","fix":"Cut and paste files to a USB stick or delete old designs.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-not-enough-available-memory-available-space-is-l"},{"id":"code-folder-already-exists","code":"","message":"Folder Already Exists","meaning":"A folder with that name already exists at that level.","fix":"Use a different name or create it in another folder.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3 user's guide","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-folder-already-exists"},{"id":"code-the-combination-of-selected-file-types-cannot-be","code":"","message":"The Combination of Selected File Types Cannot be Loaded","meaning":"Multi-select picked file types that cannot load together.","fix":"Load designs, fonts and stitch files separately.","models":"EPIC 2, EPIC 3, Ruby 90","source":"EPIC 3, EPIC 2 user's guides","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#code-the-combination-of-selected-file-types-cannot-be"}],"problems":[{"id":"fix-upper-thread-keeps-breaking-or-shredding","title":"Upper thread keeps breaking or shredding","symptoms":["thread","needle","tension"],"causes":"thread missed the tension discs, worn or wrong needle, thread catching on the spool, damaged needle plate hole, tension too high","steps":["Rethread completely from the spool with the presser foot up so the thread drops into the tension discs.","Fit a new embroidery needle (system 130/705 H) sized for the thread; go up a size for metallics.","Put the large spool cap flat side up under the spool, or a thread net over large cones, so thread cannot slip down and wrap the pin.","Try the other spool pin (vertical or horizontal) and use a spool cap slightly larger than the spool end.","Replace old, dry or slubby thread.","Lower the thread tension (or thread portioning value) a little at a time.","Inspect the needle plate hole for a burr from a needle strike and replace the plate if it is nicked."],"callTech":"breaks continue with new needle, new thread and a clean thread path, or the hook area shows a burr.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-upper-thread-keeps-breaking-or-shredding"},{"id":"fix-birdnest-or-thread-loops-under-the-design","title":"Birdnest or thread loops under the design","symptoms":["birdnest","looping","tension"],"causes":"upper thread not in the tension discs, wrong embroidery foot setting, foot too high on built-up designs, lint in the bobbin case","steps":["Rethread the top thread with the presser foot raised, then lower the foot before starting.","On EPIC and Ruby, fit the Sensor Q-Foot and select it as the embroidery foot type; keep the deLuxe Stitch System on.","If you embroider with the R foot, raise the embroidery pivot height in settings in small steps until loops stop.","Remove the needle plate and brush lint out of the bobbin case and feed teeth.","Use only the bobbins designed for your model, wound evenly."],"callTech":"nests continue after rethreading and cleaning, which can mean the bobbin case tension or hook timing is off.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-birdnest-or-thread-loops-under-the-design"},{"id":"fix-bobbin-thread-breaks-or-bobbin-alarm-does-not-work","title":"Bobbin thread breaks or bobbin alarm does not work","symptoms":["bobbin","sensor","thread"],"causes":"lint in the bobbin area, non-original bobbins, badly wound bobbin, damaged needle plate","steps":["Remove the needle plate and bobbin case holder and brush out all lint; do not blow air into the machine.","Use original Husqvarna Viking bobbins for that model; generic bobbins confuse the low-bobbin sensor.","Wind a new bobbin at a slower speed and check it is even and firm.","Reinsert the bobbin in the correct direction and seat the thread in the bobbin tension spring.","Replace the needle plate if the hole is damaged."],"callTech":"the alarm still fails with a clean area and original bobbins.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-bobbin-thread-breaks-or-bobbin-alarm-does-not-work"},{"id":"fix-needle-breaks-or-skips-stitches","title":"Needle breaks or skips stitches","symptoms":["needle","timing"],"causes":"needle not fully inserted, wrong system, bent needle, fabric flagging, twin needle setting still on","steps":["Insert a new 130/705 H needle all the way up with the flat side to the back and tighten firmly.","Choose a needle size suited to the fabric and thread.","Hoop more tightly and use the Sensor Q-Foot so fabric does not bounce with the needle.","If using the R foot, adjust the embroidery pivot height so the foot holds the fabric down.","Turn twin needle off in settings if you are using a single needle."],"callTech":"needles break repeatedly in the same spot or the needle hits the plate, which points to timing.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-needle-breaks-or-skips-stitches"},{"id":"fix-the-embroidery-arm-needs-to-calibrate-keeps-appearing-or","title":"The Embroidery Arm Needs to Calibrate keeps appearing or calibration fails","symptoms":["sensor","motor","frame"],"causes":"hoop left on the arm, arm blocked by a wall or objects, embroidery unit not fully seated","steps":["Remove the hoop before touching OK, every time.","Leave at least about 45 cm (17 in) clear behind the machine for large hoops and clear the table around the arm.","Turn off, slide the embroidery unit fully onto the machine until it locks, turn on and calibrate again.","Make sure the machine and embroidery unit sit on one flat, sturdy table."],"callTech":"calibration fails with nothing in the way, or the arm grinds or jumps.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-the-embroidery-arm-needs-to-calibrate-keeps-appearing-or"},{"id":"fix-hoop-not-detected-or-attach-hoop-attach-correct-hoop","title":"Hoop not detected or Attach Hoop / Attach correct hoop","symptoms":["hoop","sensor"],"causes":"hoop connector not clicked in, hoop selected on screen differs from hoop attached, hoop adapter not fully inserted","steps":["Slide the hoop connector in from the front towards the back until it clicks.","If you use a hoop adapter, push the hoop connector all the way into the adapter.","Go back to embroidery edit and select the hoop that is really on the arm, or swap hoops.","Set the hoops you own in My Hoops so the machine picks one you have."],"callTech":"the correct hoop is properly attached and still not recognised.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-hoop-not-detected-or-attach-hoop-attach-correct-hoop"},{"id":"fix-design-is-distorted-out-of-registration-or-outlines-miss","title":"Design is distorted, out of registration or outlines miss","symptoms":["registration","hoop","puckering"],"causes":"loose hooping, inner and outer hoop not matched, arm bumping objects, too little stabiliser","steps":["Hoop fabric and stabiliser drum-tight with the inner hoop flush with the outer hoop.","Use hoop clips on large hoops.","Clear the area so the arm and hoop can move freely.","Use the right stabiliser weight for the fabric and design density."],"callTech":"registration is still off on a well-hooped test design.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-design-is-distorted-out-of-registration-or-outlines-miss"},{"id":"fix-design-will-not-load-or-is-not-shown-from-usb","title":"Design will not load or is not shown from USB","symptoms":["file","usb"],"causes":"unsupported format, file too big or too many stitches, unreadable USB stick, design too large for owned hoops","steps":["On Jade 35 and Topaz 25 class machines, save designs as VP3 only.","Check the stitch count (Jade 35: about 50,000 maximum) and the size against your largest hoop.","Re-save the file as a combined VP3 in the free software if you see \"Design includes elements that cannot be opened\".","Use a plain FAT32 USB stick and keep designs in shallow folders.","If files show as \"unrecognized\" on EPIC or Ruby, the format or version is not supported; re-export from your software."],"callTech":"a known-good stick and known-good VP3 file still fail on every port.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-design-will-not-load-or-is-not-shown-from-usb"},{"id":"fix-mysewnet-cloud-designs-not-appearing-or-wifi-will-not-co","title":"mySewnet cloud designs not appearing or WiFi will not connect","symptoms":["network","file"],"causes":"WiFi off or weak, not signed in, cloud full, router has no internet, server down","steps":["Turn WiFi on and select your network; move the machine closer to the router if the signal is weak.","Re-enter the WiFi password carefully.","Sign in to your mySewnet account on the machine (same account as on your computer).","Check that the cloud has free space; delete non-embroidery files such as PDFs.","If everything looks right, wait and try later in case the mySewnet server is unavailable."],"callTech":"the machine cannot see any network at all while other devices can.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-mysewnet-cloud-designs-not-appearing-or-wifi-will-not-co"},{"id":"fix-machine-stops-with-machine-needs-to-rest-or-main-motor-o","title":"Machine stops with Machine needs to rest or Main motor overload","symptoms":["motor","speed"],"causes":"very dense design on thick fabric, thread jam in the hook, long sessions at full speed","steps":["Wait until the OK button is enabled; this is protective and does not harm the stitch-out.","Remove the needle plate and clear any thread jam in the hook area.","Reduce embroidery speed for dense or thick items."],"callTech":"the message appears on light fabric or repeats every few minutes.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-machine-stops-with-machine-needs-to-rest-or-main-motor-o"},{"id":"fix-touch-screen-does-not-respond-or-touches-land-in-the-wro","title":"Touch screen does not respond or touches land in the wrong place","symptoms":["display"],"causes":"static, screen needing calibration, frozen software","steps":["Turn the machine off, wait a few seconds and turn it on again.","On Diamond, Topaz 40/50 and Designer SE, run the touch-screen calibration from the SET menu.","Clean the screen with a slightly damp microfibre cloth only.","Install the latest firmware."],"callTech":"the screen stays dead after a restart.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-touch-screen-does-not-respond-or-touches-land-in-the-wro"},{"id":"fix-thread-cutter-does-not-cut","title":"Thread cutter does not cut","symptoms":["trimmer","thread"],"causes":"lint and thread around the cutter, automatic cutter disabled in settings","steps":["Remove the needle plate and clean lint and thread around the cutter knife, carefully.","Turn on automatic thread cutter and jump stitch trim in embroidery settings."],"callTech":"a clean cutter with the setting on still does not cut.","url":"https://easydigitizer.com/troubleshooter/husqvarna-viking#fix-thread-cutter-does-not-cut"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the bobbin case and feed teeth","notes":"Use the included brush; never blow compressed air into the machine."},{"interval":"Every 8 hours of stitching or each new project","task":"Fit a new needle","notes":"System 130/705 H; change sooner after metallic thread or a needle strike."},{"interval":"After several projects","task":"Remove the needle plate and bobbin case holder and clean under the bobbin case","notes":"Take care around the automatic cutter knife."},{"interval":"After every cutwork or felting design","task":"Clean the bobbin area","notes":"The manuals call this out specifically for cutwork and felting needles."},{"interval":"Weekly","task":"Wipe the exterior and screen","notes":"Soft cloth; slightly damp microfibre for the screen."},{"interval":"No oiling","task":"Do not oil","notes":"The user's guides state that these models need no lubrication."},{"interval":"When a new release appears","task":"Update firmware","notes":"Over WiFi (EPIC, Ruby 90) or from USB with the .clo file (see FAQ)."},{"interval":"Yearly","task":"Service at an authorised retailer","notes":"Bring a stitch-out that shows the problem."}],"manuals":[{"title":"SVP support: manuals for Singer, Husqvarna Viking and PFAFF","url":"https://support.singer.com/manuals","note":"official manual library for all current and older Husqvarna Viking machines"},{"title":"SVP support: machine software and firmware updates","url":"https://support.singer.com/software","note":"firmware downloads for EPIC, Ruby and other models"},{"title":"DESIGNER EPIC 3 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/vzvf9xhkkk/original/471131326D-Designer-Epic-3-manual-EN.pdf?u=inl4uz&download=true","note":"pop-up messages, troubleshooting, firmware update steps"},{"title":"DESIGNER EPIC 2 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/p0bi84naa0/original/471064626E-Designer-Epic-2-web-EN.pdf?u=inl4uz&download=true","note":"pop-ups, file formats, connectivity troubleshooting"},{"title":"DESIGNER RUBY 90 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/h34lv8vzk5/original/471081326G-Designer-Ruby-90-manual-EN.pdf?u=inl4uz&download=true","note":"hoops, pop-ups, troubleshooting"},{"title":"DESIGNER DIAMOND Royale user's guide (PDF)","url":"https://svpworldwide.widen.net/content/hjzdjx22ox/original/DesignerDiamondRoyale_EN.pdf?u=inl4uz&download=true","note":"sewing and embroidery pop-ups"},{"title":"DESIGNER TOPAZ 50 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/tkb8vdrui7/original/DesignerTopaz50_EN.pdf?u=inl4uz&download=true","note":"calibration, troubleshooting"},{"title":"DESIGNER TOPAZ 40 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/aluzjlcxtj/original/DesignerTopaz40_EN.pdf?u=inl4uz&download=true","note":"file formats, stitch-out pop-ups"},{"title":"DESIGNER TOPAZ 25 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/jozhdb6ugy/original/DesignerTopaz25_EN.pdf?u=inl4uz&download=true","note":"full list of sewing and embroidery pop-ups"},{"title":"DESIGNER JADE 35 user's guide (PDF)","url":"https://svpworldwide.widen.net/content/pfk0dxqka2/original/4710088_designer_jade_35_C_web_en.pdf?u=inl4uz&download=true","note":"VP3-only loading, stitch limit, pop-ups"},{"title":"DESIGNER SE user's guide (PDF)","url":"https://svpworldwide.widen.net/content/5m8nv34hfg/original/Designer_SE_manual_EN.pdf?u=inl4uz&download=true","note":"embroidery pop-up windows and troubleshooting"},{"title":"Husqvarna Viking brand page","url":"https://www.singer.com/pages/husqvarnaviking","note":"husqvarnaviking.com now redirects here; retailer locator and warranty links"}],"faq":[{"q":"Why does my Husqvarna Viking say \"The Embroidery Arm Needs to Calibrate\" every time I turn it on?","a":"The machine has to find the arm's home position each time the embroidery unit is attached or the machine starts in embroidery mode. Remove the hoop, clear the space around the arm and touch OK. This is normal; it is only a fault if calibration fails or the arm grinds."},{"q":"Why won't my machine embroider even though the hoop is on?","a":"The hoop on the arm must match the hoop selected on screen, and its connector must click fully into place. Slide it in from front to back until it clicks, or pick the matching hoop in embroidery edit. On Jade 35 the presser foot must also be lowered."},{"q":"Which embroidery file format should I use for Husqvarna Viking?","a":"VP3 works on every model listed here and is the safest choice. EPIC 3 also reads VP4, and EPIC, Ruby and Topaz 40/50 read most home formats including DST and PES. Jade 35 and Topaz 25 class machines need VP3 only."},{"q":"How do I update the firmware on a DESIGNER EPIC or Ruby?","a":"With WiFi on, the machine looks for updates itself and shows an update icon; touch it and let the machine restart. For a USB update, download the zip for your model from the official support site, unzip it, copy only the .clo file to an empty USB stick, then hold the reverse button while switching the machine on. Do not turn it off while it updates."},{"q":"Do Husqvarna Viking embroidery machines need oiling?","a":"No. The user's guides for these models say no lubrication is needed. Clean lint from the bobbin area often and have the machine serviced by an authorised retailer."},{"q":"Why do my mySewnet cloud designs not show up on the machine?","a":"Check that WiFi is on, the machine is signed in to the same mySewnet account, and the cloud has free space. If all of that is fine and it still fails, the mySewnet server may be temporarily unavailable; try again later."},{"q":"What does \"Machine needs to rest\" mean?","a":"It is a motor-protection pause after heavy work. Wait until the OK button becomes active and continue; the stitch-out is not affected. If it happens often, slow down and check for a thread jam in the hook area."}]},{"slug":"janome","name":"Janome","class":"both","origin":"Japan","formats":"JEF (native), JEF+, JPX, DST","panel":"MB-4S/MB-7: RCS remote computer screen with LCD; Memory Craft and Continental: built-in colour touch screen","support":"https://janome.com/wp-content/uploads/2024/09/inst-book-mb4seng.pdf","url":"https://easydigitizer.com/troubleshooter/janome","markdown":"https://easydigitizer.com/troubleshooter/janome.md","summary":"Most Janome embroidery stops come down to three things: a needle thread that missed the tension discs or thread holder, lint or thread jammed in the hook area, and a needle that is bent, blunt or not pushed fully up. On the MB-4S and MB-7 the code you will see most is E:05 (needle thread broke or ran out); on Memory Craft and Continental machines it is the overload warning, which clears after about 15 seconds once you remove tangled thread from the hook and cutter area.","models":[{"id":"model-mb-4s-mb-4se-mb-4-4-needle","name":"MB-4S / MB-4Se / MB-4 (4-needle)","specs":{"Type":"Semi-commercial single-head, 4 needles","Years":"MB-4 from about 2009; MB-4S and MB-4Se current","Field":"240 × 200 mm (MB hoop M1)","Max speed":"800 spm (adjustable from 400 in 100 spm steps)","Panel":"RCS remote computer screen (LCD touch panel) on a cable","Formats":"JEF, JEF+, DST"},"tags":["multi-needle","4-needle","tajima-hoops","semi-commercial"],"summary":"The MB-4 family is a compact four-needle machine with a free-arm style bed that also accepts optional Tajima-style round hoops and Janome cap, sock and monogram hoops. It shows short numbered codes (E:00 to E:09) on the RCS. Typical failure points are lint in the hook race, a dry needle bar, false thread-break stops from an over-sensitive sensor, and needle-bar change problems if the head is forced or not oiled. After 1,000 motor hours the machine asks for a DC motor replacement.","manual":"https://janome.com/wp-content/uploads/2024/09/inst-book-mb4seng.pdf","url":"https://easydigitizer.com/troubleshooter/janome#model-mb-4s-mb-4se-mb-4-4-needle"},{"id":"model-mb-7-7-needle","name":"MB-7 (7-needle)","specs":{"Type":"Semi-commercial single-head, 7 needles","Years":"about 2014–present","Field":"240 × 200 mm (M1 hoop, about 9.4 × 7.9 in)","Max speed":"800 spm","Panel":"5.7-inch RCS remote computer screen","Formats":"JEF+, JEF, DST"},"tags":["multi-needle","7-needle","tajima-hoops","semi-commercial"],"summary":"The MB-7 is the seven-needle big brother of the MB-4S, with an extra-large bobbin, a separate bobbin-winding motor and the same RCS screen. Its error list matches the MB-4S and adds a thread-catcher motor initialisation error and an \"embroidery area exceeds the hoop\" message. Janome asks for daily oil on the hook race and needle-bar oil about every two weeks under frequent use.","manual":"https://janome.com/wp-content/uploads/2024/09/inst-book-mb-7.pdf","url":"https://easydigitizer.com/troubleshooter/janome#model-mb-7-7-needle"},{"id":"model-continental-m17","name":"Continental M17","specs":{"Type":"Home/prosumer sewing and embroidery combination, single needle","Years":"2021–present","Field":"280 × 460 mm (RE46d hoop)","Max speed":"1,200 spm in embroidery (set from 400 in 100 spm steps)","Panel":"Two touch screens, wireless LAN","Formats":"JEF, JEF+, JPX, DST"},"tags":["combo","large-field","wifi","magnetic-hoop"],"summary":"Janome's flagship combo machine. It ships with SQ10d, RE20d, SQ28d, RE46d and the ASQ27d quilting hoop with magnetic clamps. Most \"faults\" are overload stops from thread wrapped around the cutter, a needle plate that is not clicked into its set position, or a USB stick formatted the wrong way. Cleaning reminders for the bobbin holder appear on a timer and can be switched off in settings.","manual":"https://www.janome.ca/wp-content/uploads/2025/02/insml-cm17_emb-eng-part-1.pdf","url":"https://easydigitizer.com/troubleshooter/janome#model-continental-m17"},{"id":"model-memory-craft-550e-500e-embroidery-only","name":"Memory Craft 550E / 500E (embroidery only)","specs":{"Type":"Home embroidery-only, single needle","Years":"500E about 2014, 550E about 2016–present","Field":"200 × 360 mm (RE36b hoop)","Max speed":"860 spm (adjustable from 400; the default is 600)","Panel":"Colour touch screen","Formats":"JEF, JEF+, JPX, DST"},"tags":["embroidery-only","large-field","home"],"summary":"These are dedicated embroidery machines with a large carriage and hoops SQ14b, RE20b, SQ20b and RE36b. The RE36b hoop needs the clamps and anti-slip sticker and Janome recommends staying at the default 600 spm with it. Common issues are distortion from running the big hoop too fast, overload stops from thread in the hook, and the bobbin winder left in the winding position. The 550E has a built-in hoop calibration routine and owner oiling points (needle bar, wick, lower shaft, X and Y carriage).","manual":"https://www.janome.com/wp-content/uploads/2019/11/inst-mc550e_le.pdf","url":"https://easydigitizer.com/troubleshooter/janome#model-memory-craft-550e-500e-embroidery-only"},{"id":"model-skyline-s9","name":"Skyline S9","specs":{"Type":"Home sewing and embroidery combination","Years":"about 2017–present","Field":"170 × 200 mm (RE20a hoop)","Max speed":"800 spm in embroidery","Panel":"Colour touch screen, app connectivity","Formats":"Janome JEF family (check the instruction book for the full list)"},"tags":["combo","home","wifi"],"summary":"A mid-size combo with RE20a, SQ14a and FA10a hoops and a 200,000-stitch-per-design limit. Problems are usually the same as other Janome home machines: thread not seated in the take-up lever, lint under the needle plate, a design larger than the hoop selected, or a USB stick the machine cannot read.","manual":null,"url":"https://easydigitizer.com/troubleshooter/janome#model-skyline-s9"},{"id":"model-memory-craft-9850-11000-12000-14000-15000-and-me","name":"Memory Craft 9850 / 11000 / 12000 / 14000 / 15000 and Memory Craft 400E","specs":{"Type":"Home sewing and embroidery combinations (400E is embroidery-only)","Years":"2000s to 2010s","Panel":"Touch screen (size varies by model)","Formats":"JEF (some also read DST)"},"tags":["combo","older","home"],"summary":"Older Janome combo machines share the same embroidery logic as the current range: overload stops, hoop-not-attached and design-too-large messages, and thread-break stops. Janome did not publish a numbered code list for these models that we could verify, so use the symptom guide below. Elna embroidery machines are built by Janome and share many mechanisms, so the same symptom fixes usually apply.","manual":null,"url":"https://easydigitizer.com/troubleshooter/janome#model-memory-craft-9850-11000-12000-14000-15000-and-me"}],"codes":[{"id":"code-e-00","code":"E:00","message":"Communication error with the RCS","meaning":"The machine and its remote screen are not talking; the screen may also hang on the welcome page.","fix":"Switch off, check the RCS cable is fully seated at both ends, switch on again. If it keeps happening, a dealer can test with a spare RCS unit.","models":"MB-4S, MB-4, MB-7","source":"MB-4S and MB-7 instruction books; Sii Store dealer blog for cable checks","url":"https://easydigitizer.com/troubleshooter/janome#code-e-00"},{"id":"code-e-01","code":"E:01","message":"Initializing error","meaning":"One of the stepping motors (hoop, needle-bar change, cutter or catcher) did not find its home position at start-up.","fix":"Switch off, remove anything blocking the carriage or hoop, switch on again. If it repeats, note which part does not move at start-up and call a technician.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-01"},{"id":"code-e-02","code":"E:02","message":"Needle bar switching error","meaning":"The head could not move to the requested needle bar.","fix":"Switch off and on. Check nothing is caught between the needle case and the frame. If it binds when moved by hand, the head play needs a technician.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-02"},{"id":"code-e-03","code":"E:03","message":"Needle bar stop position error","meaning":"The needle bar stopped out of its switching position.","fix":"Press ENTER to let the machine reset the needle bar position. If it comes back, call a technician.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-03"},{"id":"code-e-04","code":"E:04","message":"Driving motor overload","meaning":"The main motor stopped because it was overloaded, usually by jammed thread.","fix":"Wait about 15 seconds for the ready screen, then remove tangled thread from the hook, take-up area and cutter. Turn the handwheel by hand to confirm it moves freely.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-04"},{"id":"code-e-05","code":"E:05","message":"Needle thread broke or ran out","meaning":"The upper thread sensor stopped seeing thread movement.","fix":"Press MODE, rethread the needle with the presser foot up, and restart. If it stops with good thread, lower the thread-break sensitivity (higher stitch count).","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-05"},{"id":"code-needle-bar-setting-error","code":"","message":"Needle bar setting error","meaning":"The needle bar number for a colour is missing or not valid.","fix":"Press MODE to return to the ready screen and assign a needle bar to every colour in the design.","models":"MB-4S, MB-7","source":"MB-4S and MB-7 instruction books (code number not published)","url":"https://easydigitizer.com/troubleshooter/janome#code-needle-bar-setting-error"},{"id":"code-e-07","code":"E:07","message":"Auto thread cutting error","meaning":"The thread cutter did not complete its cycle.","fix":"Switch off and on. Clear thread wrapped around the cutter and catcher under the needle plate. If it repeats, the cutter needs a technician.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-07"},{"id":"code-e-08","code":"E:08","message":"Tension discs opened while stitching","meaning":"The tension release lever was opened during sewing.","fix":"Close the tension release lever; the ready screen returns.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-08"},{"id":"code-e-09","code":"E:09","message":"Upper shaft stop position error","meaning":"The main shaft did not stop in its expected position.","fix":"Switch off and on. If it repeats, the motor or shaft sensor needs a technician.","models":"MB-4S, MB-4, MB-7","source":"MB-4S instruction book; Sii Store dealer blog (code number)","url":"https://easydigitizer.com/troubleshooter/janome#code-e-09"},{"id":"code-thread-catcher-motor-initializing-error","code":"","message":"Thread catcher motor initializing error","meaning":"The thread catcher motor did not find its home position.","fix":"Press ENTER to initialise the motor again. Clear any thread around the catcher if it repeats.","models":"MB-7","source":"MB-7 instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-thread-catcher-motor-initializing-error"},{"id":"code-embroidery-area-exceeds-the-hoop","code":"","message":"Embroidery area exceeds the hoop","meaning":"The design is larger than the hoop type selected.","fix":"Press ENTER, then select the correct hoop or resize or move the design.","models":"MB-7","source":"MB-7 instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-embroidery-area-exceeds-the-hoop"},{"id":"code-replace-the-dc-motor","code":"","message":"Replace the DC motor","meaning":"The main motor has reached 1,000 running hours.","fix":"Book the machine with your dealer for a motor change before it fails.","models":"MB-4S","source":"MB-4S instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-replace-the-dc-motor"},{"id":"code-machine-stops-due-to-overload","code":"","message":"Machine stops due to overload","meaning":"The motor stopped because thread or debris is jamming it.","fix":"Wait at least 15 seconds, then clear tangled thread around the take-up lever, hook race and automatic cutter before restarting.","models":"Continental M17, MC 550E","source":"M17 and MC 550E instruction books","url":"https://easydigitizer.com/troubleshooter/janome#code-machine-stops-due-to-overload"},{"id":"code-start-stop-pressed-with-foot-control-connected","code":"","message":"Start/stop pressed with foot control connected","meaning":"Embroidery cannot be started from the button with the foot control plugged in.","fix":"Unplug the foot control and use the start/stop button.","models":"Continental M17","source":"M17 instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-start-stop-pressed-with-foot-control-connected"},{"id":"code-needle-plate-removed-or-not-set","code":"","message":"Needle plate removed or not set","meaning":"The needle plate is off, not clicked down, or was released with the emergency dial.","fix":"Press the plate down until it snaps in. If the release dial was used, turn it back to the set position first.","models":"Continental M17","source":"M17 instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-needle-plate-removed-or-not-set"},{"id":"code-feed-dogs-lowered","code":"","message":"Feed dogs lowered","meaning":"The machine was started with the feed dogs down.","fix":"Raise the feed dogs unless you meant to sew with them down.","models":"Continental M17","source":"M17 instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-feed-dogs-lowered"},{"id":"code-twin-needle-warning","code":"","message":"Twin needle warning","meaning":"Twin needle mode is active.","fix":"Fit a single needle and confirm with OK.","models":"Continental M17","source":"M17 instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-twin-needle-warning"},{"id":"code-bobbin-winder-spindle-shifted","code":"","message":"Bobbin winder spindle shifted","meaning":"The bobbin winder is still in the winding position.","fix":"Push the bobbin winder spindle back to the left, then stitch.","models":"MC 550E","source":"MC 550E instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-bobbin-winder-spindle-shifted"},{"id":"code-lockout-with-hoop-in-the-way","code":"","message":"Lockout with hoop in the way","meaning":"The lockout key was pressed while the hoop blocks threading.","fix":"Press OK; the hoop moves aside so you can thread.","models":"MC 550E","source":"MC 550E instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-lockout-with-hoop-in-the-way"},{"id":"code-machine-malfunction","code":"","message":"Machine malfunction","meaning":"The control system found a fault it cannot clear.","fix":"Switch off and on once. If the sign comes back, stop and contact your Janome service centre.","models":"MC 550E","source":"MC 550E instruction book","url":"https://easydigitizer.com/troubleshooter/janome#code-machine-malfunction"},{"id":"code-clean-bobbin-holder","code":"","message":"Clean bobbin holder","meaning":"Timed reminder to remove lint from the bobbin holder.","fix":"Clean the bobbin holder and hook race, then confirm. The reminder can be turned off in settings.","models":"Continental M17, MC 550E","source":"M17 and MC 550E instruction books","url":"https://easydigitizer.com/troubleshooter/janome#code-clean-bobbin-holder"}],"problems":[{"id":"fix-upper-thread-keeps-breaking-e-05","title":"Upper thread keeps breaking (E:05)","symptoms":["thread","tension","needle"],"causes":"thread missed the tension discs or take-up lever, thread not set in the thread holder at the start, tension too tight, damaged needle, very dense design","steps":["Raise the presser foot (or open the tension on MB models) and rethread the whole path so the thread drops into the tension discs and through the take-up lever.","Put a new needle in, flat side to the back, pushed fully up, and tighten the clamp screw.","On M17 and 550E, set the thread end in the thread holder before you press start.","Lower the upper tension a step and test on scrap with the same fabric and stabilizer.","Use quality 40 wt embroidery thread; if a dense design still shreds, reduce its density in your software."],"callTech":"breaks continue with new thread and a new needle and you can feel a burr on the needle plate hole or hook point.","url":"https://easydigitizer.com/troubleshooter/janome#fix-upper-thread-keeps-breaking-e-05"},{"id":"fix-machine-stops-for-a-thread-break-that-did-not-happen","title":"Machine stops for a thread break that did not happen","symptoms":["sensor","thread"],"causes":"thread-break sensor too sensitive (MB), short stitches, lint in the thread path","steps":["On MB-4S and MB-7, raise the thread-break stitch count (range 3 to 16; higher means less sensitive).","Turn on \"ignore short stitches\" so stitches under the set length (up to 1.0 mm) are dropped.","Clean lint and wax from the tension area with a folded piece of paper."],"callTech":"false stops continue with the sensor at its least sensitive setting.","url":"https://easydigitizer.com/troubleshooter/janome#fix-machine-stops-for-a-thread-break-that-did-not-happen"},{"id":"fix-birdnest-under-the-fabric","title":"Birdnest under the fabric","symptoms":["birdnest","looping","tension"],"causes":"upper thread not in the tension discs, fabric loose in the hoop, embroidery foot caught on a jump thread, foot height too high","steps":["Stop, cut the nest free from underneath, and remove the hoop without forcing it.","Rethread the upper thread with the presser foot up so it seats in the tension discs.","Rehoop drum-tight with a stabilizer that suits the fabric.","On M17, adjust the embroidery foot height so it does not ride over thread clumps.","Clean the hook race before restarting."],"callTech":"nests continue with correct threading and the machine makes a clicking or knocking noise.","url":"https://easydigitizer.com/troubleshooter/janome#fix-birdnest-under-the-fabric"},{"id":"fix-bobbin-thread-breaks-or-bobbin-shows-on-top","title":"Bobbin thread breaks or bobbin shows on top","symptoms":["bobbin","tension"],"causes":"bobbin not threaded through the bobbin holder spring, lint in the holder, nicked bobbin or bobbin case, upper tension too tight","steps":["Take out the bobbin and reinsert it so it turns the correct way and the thread runs through the spring slot.","Brush lint from the bobbin holder and hook race.","Swap to a new bobbin if the old one is scratched or does not spin smoothly.","Loosen the upper tension one step and test."],"callTech":"the bobbin case has a burr or crack you cannot replace yourself.","url":"https://easydigitizer.com/troubleshooter/janome#fix-bobbin-thread-breaks-or-bobbin-shows-on-top"},{"id":"fix-needle-breaks","title":"Needle breaks","symptoms":["needle"],"causes":"needle not fully inserted, loose clamp screw, needle too fine for the fabric, hoop hitting something, wrong hoop selected","steps":["Fit a new needle of the right size, pushed fully up with the flat side back, and tighten the screw.","Check that the hoop selected on screen matches the hoop on the machine.","Clear the space around the machine so the carriage cannot hit a wall or object.","On MB machines, use the DB x K5 type needle the manual specifies."],"callTech":"needles keep breaking in the same spot or the needle hits the plate when you turn the handwheel slowly.","url":"https://easydigitizer.com/troubleshooter/janome#fix-needle-breaks"},{"id":"fix-design-distorted-or-out-of-registration","title":"Design distorted or out of registration","symptoms":["registration","puckering","hoop"],"causes":"fabric not tight in the hoop, no stabilizer, carriage bumping into something, speed too high with large hoops","steps":["Rehoop tightly and add a stabilizer suited to the fabric.","Make sure the hoop is locked in the carriage and nothing is near the moving arm.","Lower the speed: on the 550E stay at 600 spm with the RE36b hoop.","Trim long jump threads that the foot could catch."],"callTech":"a test pattern is still misaligned after hoop calibration.","url":"https://easydigitizer.com/troubleshooter/janome#fix-design-distorted-or-out-of-registration"},{"id":"fix-design-is-off-centre-hoop-calibration","title":"Design is off-centre (hoop calibration)","symptoms":["hoop","frame","registration"],"causes":"hoop centre position drifted, hoop not seated","steps":["On the 550E, open settings and run hoop calibration; the carriage moves to centre and you match the needle to the template.","Seat the hoop firmly so both pins lock in the carriage.","Use the jog keys to fine-tune the start point before sewing."],"callTech":"calibration will not hold after a restart.","url":"https://easydigitizer.com/troubleshooter/janome#fix-design-is-off-centre-hoop-calibration"},{"id":"fix-thread-cutter-does-not-cut-or-causes-overload","title":"Thread cutter does not cut or causes overload","symptoms":["trimmer","motor"],"causes":"thread wrapped around the cutter, lint under the needle plate, cutter jammed","steps":["Remove the needle plate and brush lint from the cutter and catcher.","Pull out any thread wrapped around the hook and cutter.","On MB machines with E:07, switch off and on after cleaning."],"callTech":"E:07 or overload stops continue after a full clean.","url":"https://easydigitizer.com/troubleshooter/janome#fix-thread-cutter-does-not-cut-or-causes-overload"},{"id":"fix-usb-stick-not-read","title":"USB stick not read","symptoms":["usb","file"],"causes":"wrong file system, damaged stick, unsupported file type","steps":["Format the stick on a Windows PC as FAT16 or FAT32, allocation unit 64 KB or smaller, with Quick Format unticked.","Save designs as JEF, JEF+ or DST.","Try a different, smaller USB stick."],"callTech":"no stick works and the USB port looks damaged.","url":"https://easydigitizer.com/troubleshooter/janome#fix-usb-stick-not-read"},{"id":"fix-dst-design-shows-wrong-colours","title":"DST design shows wrong colours","symptoms":["file","colour-change"],"causes":"DST files store no colour information","steps":["Assign colours or needle bars after loading; Janome fills in its own colours.","On MB machines, reserve colours for needle bars so you do not rethread between designs.","Save as JEF+ from your digitizing software to keep colours."],"callTech":"not needed; this is a file format limit.","url":"https://easydigitizer.com/troubleshooter/janome#fix-dst-design-shows-wrong-colours"},{"id":"fix-machine-is-noisy-or-loops","title":"Machine is noisy or loops","symptoms":["noise","oiling","looping"],"causes":"lint in the hook, lack of oil, thread jammed at the take-up lever","steps":["Brush out the hook race and feed area.","Oil the points the manual shows (MB: hook race daily, needle bars every two weeks with frequent use).","Turn the handwheel by hand to find any binding."],"callTech":"a grinding or knocking noise remains after cleaning and oiling.","url":"https://easydigitizer.com/troubleshooter/janome#fix-machine-is-noisy-or-loops"},{"id":"fix-touch-panel-keys-respond-in-the-wrong-place","title":"Touch panel keys respond in the wrong place","symptoms":["display"],"causes":"key positions out of alignment","steps":["Run the touch screen calibration in settings.","Switch off and on if keys stop responding entirely."],"callTech":"calibration fails or the screen stays blank.","url":"https://easydigitizer.com/troubleshooter/janome#fix-touch-panel-keys-respond-in-the-wrong-place"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the bobbin holder and hook race","notes":"Clean the auto cutter area too on M17 and 550E."},{"interval":"Daily (MB, frequent use)","task":"One or two drops of oil in the hook race","notes":"Wipe off excess so it does not stain fabric."},{"interval":"Every two weeks (MB, frequent use)","task":"Oil the needle bars through the holes in the front cover","notes":"Clip just the tip of the oiler nozzle."},{"interval":"Monthly","task":"Clean under the thread guide plate and pre-tension (M17)","notes":"Brush out dust under the top cover."},{"interval":"Monthly (550E, daily use)","task":"Oil needle bar, presser bar, take-up lever, wick, lower shaft, X and Y carriage felts","notes":"Move the carriage home and switch off first."},{"interval":"Every four months (MB, frequent use)","task":"Oil crank rod, main shaft and Y-carriage bushings","notes":"Select needle bar 4 (MB-4S) or 7 (MB-7) to expose the points."},{"interval":"At 1,000 motor hours (MB-4S)","task":"DC motor replacement","notes":"Dealer job; the machine shows a message."},{"interval":"Yearly","task":"Dealer service: timing, cutter, tension check","notes":"Sooner if you run production hours."}],"manuals":[{"title":"MB-4S instruction book (PDF)","url":"https://janome.com/wp-content/uploads/2024/09/inst-book-mb4seng.pdf","note":"error messages, troubleshooting table, oiling points, thread-break sensor settings"},{"title":"MB-7 instruction book (PDF)","url":"https://janome.com/wp-content/uploads/2024/09/inst-book-mb-7.pdf","note":"MB-7 error messages, audible signals, oiling schedule"},{"title":"MB-7 info sheet (PDF)","url":"https://janome.com/wp-content/uploads/2024/01/mb7-info-sheet.pdf","note":"specifications, hoops, formats"},{"title":"Continental M17 embroidery instruction book, part 1 (PDF)","url":"https://www.janome.ca/wp-content/uploads/2025/02/insml-cm17_emb-eng-part-1.pdf","note":"hoops, setup, embroidery functions"},{"title":"Continental M17 embroidery instruction book, part 2 (PDF)","url":"https://www.janome.ca/wp-content/uploads/2025/02/insml-cm17_emb-eng-part-2.pdf","note":"settings, warning signs, troubleshooting, USB formatting"},{"title":"Memory Craft 550E instruction book (PDF)","url":"https://www.janome.com/wp-content/uploads/2019/11/inst-mc550e_le.pdf","note":"warning signs, troubleshooting, hoop calibration, oiling"},{"title":"Skyline S9 product page (Janome Australia)","url":"https://janome.com.au/product/skyline-s9/","note":"specifications and hoops"}],"faq":[{"q":"What does E:05 mean on a Janome MB-4S or MB-7?","a":"It means the machine thinks the needle thread broke or ran out. Press MODE, rethread with the tension open so the thread drops into the discs, and restart. If it stops again with good thread, raise the thread-break stitch count in settings."},{"q":"How do I clear E:04 on my Janome MB-4?","a":"E:04 is a motor overload. Wait for the ready screen, switch off, and clear thread from the hook, take-up lever and cutter. Turn the handwheel by hand; if it will not turn freely, call a technician."},{"q":"What file format does a Janome embroidery machine use?","a":"Janome's own format is JEF, with JEF+ as the editable version and JPX for files with a background image. Current machines also read Tajima DST, but DST carries no colour information, so you assign colours after loading."},{"q":"Why won't my Janome read my USB stick?","a":"Most often the stick is formatted incorrectly. Format it on a Windows PC as FAT16 or FAT32 with a 64 KB or smaller allocation size and without Quick Format, then copy the designs again."},{"q":"Can I use Tajima hoops on a Janome MB-4S or MB-7?","a":"Yes. The MB-4S lists optional Tajima round hoops from 34 mm to 142 mm and a 78 × 168 mm frame, and the MB-7 is sold as Tajima-hoop compatible. Select the Tajima hoop type on the RCS so the machine knows the limits."},{"q":"How often should I oil a Janome MB-7?","a":"With frequent use, oil the hook race every day and the needle bars every two weeks. Oil the crank rod, main shaft and Y-carriage bushings every four months, and wipe off any excess."},{"q":"Does the Continental M7 embroider?","a":"No. The Continental M7 is a sewing and quilting machine. For embroidery in that line, the Continental M17 is the combination model."}]},{"slug":"melco","name":"Melco","class":"commercial","origin":"USA","formats":"EXP (native), OFM (native), DST, ARTX","panel":"EMT16X, EMT16 Plus, Amaya: external Windows PC running Melco OS (Simplified or Advanced interface) plus a keypad with status light; Bravo: PC with Bravo OS; SUMMIT: built-in 10.1 in. touchscreen","support":"https://www.melco-service.com/","url":"https://easydigitizer.com/troubleshooter/melco","markdown":"https://easydigitizer.com/troubleshooter/melco.md","summary":"Most Melco stops come from three things: a thread bind or birdnest under the needle plate, bobbin tension outside the 250–300 gauge range, and an out-of-date Melco OS. Clear the bind, check the bobbin case on a gauge, and update the software before you chase anything else. The error you will see most is a Z timeout / Z tracking or color change timeout, and both usually trace back to thread wrapped in the hook area.","models":[{"id":"model-emt16x","name":"EMT16X","specs":{"Type":"Commercial single-head, modular (link up to 30 heads over Ethernet), 16 needles","Years":"Current","Field":"41 × 39.3 cm flats; 36 × 8.1 cm with the wide-angle cap frame","Max speed":"1,500 spm flats, 1,200 spm caps","Panel":"External PC running Melco OS v11 (Simplified UI or Advanced Interface) plus keypad","Formats":"EXP, DST, ARTX, OFM"},"tags":["modular","cap","16-needle","Acti-Feed","laser","NPT trimmer"],"summary":"Melco's current workhorse. It has Acti-Feed automatic thread feed instead of tension knobs, so \"tension\" problems are usually Acti-Feed settings, the bobbin, or the thread path. The NPT needle-plate trimmer gives its own family of errors (selector timeout, unable to home trimmer, needle plate not installed correctly).","manual":"https://www.melco-service.com/emt16x.html","url":"https://easydigitizer.com/troubleshooter/melco#model-emt16x"},{"id":"model-summit","name":"SUMMIT","specs":{"Type":"Commercial single-head, 16 needles","Years":"Current","Field":"41 × 39.3 cm flats; 36 × 8.1 cm caps","Max speed":"1,500 spm flats, 1,200 spm caps","Panel":"Built-in 10.1 in. HD touchscreen, built-in QR/barcode reader, Wi-Fi or LAN","Formats":"EXP (with colour INI), DST, ARTX, OFM"},"tags":["touchscreen","cap","16-needle","Acti-Feed","laser","network folder"],"summary":"Same sewing head size and speed as the EMT16X but with the controller built in, so no separate PC. Melco documents \"Thread in Cloth\" and \"Z Hall Error\" touchscreen messages for this model; both are usually fixed by reseating the needle plate assembly.","manual":"https://www.melco-service.com/summit.html","url":"https://easydigitizer.com/troubleshooter/melco#model-summit"},{"id":"model-emt16-plus-and-emt16","name":"EMT16 Plus and EMT16","specs":{"Type":"Commercial single-head, modular, 16 needles","Years":"Discontinued (still widely used)","Panel":"External PC running Melco OS (older units: AMAYA OS) plus keypad","Formats":"EXP, OFM, DST"},"tags":["modular","cap","16-needle","Acti-Feed"],"summary":"The predecessors of the EMT16X. Common failure points are a damaged S95 cutter, loose cutter blade screws, and using the old bobbin case (PN 34396) instead of the recommended PN 004267-01.","manual":"https://www.melco-service.com/","url":"https://easydigitizer.com/troubleshooter/melco#model-emt16-plus-and-emt16"},{"id":"model-bravo-bravo-bravo-2-bravo-x","name":"Bravo (Bravo, Bravo 2, Bravo X)","specs":{"Type":"Commercial single-head, 16 needles","Years":"Bravo and Bravo 2 discontinued; Bravo X is the later version","Field":"32 × 26 cm flats; 15.2 × 8.1 cm caps","Max speed":"1,000 spm","Panel":"External PC running Bravo OS","Formats":"EXP, DST, ARTX, OFM"},"tags":["entry-level","cap","16-needle","Acti-Feed"],"summary":"A lighter, non-modular machine on a composite base. \"Axis error\" with a loud noise is usually an X cable that needs re-tensioning.","manual":"https://www.melco-service.com/","url":"https://easydigitizer.com/troubleshooter/melco#model-bravo-bravo-bravo-2-bravo-x"},{"id":"model-amaya-xt-and-xts","name":"Amaya XT and XTS","specs":{"Type":"Commercial single-head, modular, 16 needles","Years":"Discontinued","Panel":"External PC running AMAYA OS v9/v10 or Melco OS v11","Formats":"EXP, OFM, DST"},"tags":["modular","cap","16-needle","Acti-Feed"],"summary":"Older modular machines. Axis errors, X cable tension and Windows driver-signing problems with the old AMAYA OS network driver are the usual complaints.","manual":"https://help.amayauk.com/melco","url":"https://easydigitizer.com/troubleshooter/melco#model-amaya-xt-and-xts"},{"id":"model-original-amaya-big-red-non-xt","name":"Original AMAYA (\"Big Red\", non-XT)","specs":{"Type":"Commercial single-head, 16 needles","Years":"Discontinued","Panel":"External PC running AMAYA OS","Formats":"EXP, OFM, DST"},"tags":["legacy","16-needle"],"summary":"The original red Amaya. Melco lists several faults that only occur here: color change timeout, off-index while sewing and \"error trying to read ALTERA\". The colour-change home sensor is discontinued, so a failed sensor may need to be spliced by a technician.","manual":"https://help.amayauk.com/melco","url":"https://easydigitizer.com/troubleshooter/melco#model-original-amaya-big-red-non-xt"},{"id":"model-legacy-emc-emt-emb-and-ep1-machines","name":"Legacy EMC, EMT, EMB and EP1 machines","specs":{"Type":"Older Melco commercial machines","Years":"Discontinued"},"tags":["legacy"],"summary":"Melco still hosts manuals for these older machines on its service site. Their status messages differ from Melco OS and are not listed in the table below; use the symptom guides and the legacy manual for your model.","manual":"https://www.melco-service.com/","url":"https://easydigitizer.com/troubleshooter/melco#model-legacy-emc-emt-emb-and-ep1-machines"}],"codes":[{"id":"code-x-y-timeout","code":"X/Y timeout","message":"X / Y motor timeout or tracking error","meaning":"The pantograph could not reach the commanded position in time. Often a one-off; if it repeats, something is physically blocking the hoop.","fix":"Press and release the E-stop, then press green Start. If it returns, look for a garment caught under the arms or against the machine and free it, then repeat.","models":"EMT16X, EMT16 Plus, Amaya","source":"Amaya UK help centre (dealer)","url":"https://easydigitizer.com/troubleshooter/melco#code-x-y-timeout"},{"id":"code-x-over-current","code":"X over current","message":"X motor over current","meaning":"The X motor is drawing too much current, almost always because something binds the X travel.","fix":"Remove the hoop or cap driver and power cycle. If the error clears, find the bind (hoop, driver, clamp, lower arm, X cable, pulleys). If not, have a tech check X cable tension and the ribbon cable or reflash the main PCB.","models":"EMT16X, EMT16 Plus","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-x-over-current"},{"id":"code-axis-error","code":"Axis error","message":"Axis error (with loud noise)","meaning":"The X axis is slipping or binding, usually from a loose or worn X cable.","fix":"Stop sewing. Re-tension the X cable following Melco's procedure, or book a certified technician.","models":"Amaya XT, XTS, Bravo","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-axis-error"},{"id":"code-z-timeout","code":"Z timeout","message":"Z axis tracking error / Z timeout","meaning":"The needle drive could not complete its stroke. Causes: thread bind in the hook, bobbin tension wrong, stitches too tight or too little thread fed, poorly hooped caps, dry or dirty hook, outdated software.","fix":"Clear any thread wrapped under the needle plate, check bobbin tension on a gauge, rehoop caps tightly, clean and oil the hook, update Melco OS. If it persists, have a tech check the selector home cable on the trimmer board.","models":"All Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-z-timeout"},{"id":"code-movetoorigion","code":"MOVETOORIGION","message":"MOVETOORIGION Failed","meaning":"The machine could not return to origin, usually because a needle is stuck down after the 30-million-stitch maintenance.","fix":"Follow the needle stuck / Z bind steps from the 30M maintenance guide to free the needle bar, then power cycle. Call support if it stays.","models":"EMT16X, EMT16 Plus","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-movetoorigion"},{"id":"code-color-change-timeout","code":"Color change timeout","message":"Color change timeout","meaning":"The needle case did not move during a colour change.","fix":"Delete the Jobs and Machines folders, power cycle, and check by hand that the case sits on a needle with the head up. On original Amaya, check the home sensor and motor. Other models: call Melco support.","models":"All (detailed steps for original Amaya)","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-color-change-timeout"},{"id":"code-stepper-index-error","code":"Stepper index error","message":"Color change stepper index error / seek error","meaning":"The needle case could not shift left or right correctly.","fix":"Check the log, confirm trimmer type and machine type in settings, run Set Table and check thread-feed drive gear alignment. Replace the thread feed motor if homing cannot line up the gears (technician).","models":"EMT16X, EMT16 Plus, Amaya","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-stepper-index-error"},{"id":"code-off-index","code":"Off index","message":"Color change stepper index error, off index while sewing","meaning":"The needle case drifted off index during sewing.","fix":"Follow the colour change stepper index steps for original Amaya: power cycle and make sure the presser foot is not stuck between needles.","models":"Original Amaya","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-off-index"},{"id":"code-altera","code":"ALTERA","message":"Error trying to read ALTERA on motor drive PCB","meaning":"On original Amaya, the colour change is not on index or the case is misaligned.","fix":"Check that Index reads Open with the needle at head up. If not, push the case by hand until the presser foot centres on a needle, then cycle the E-stop.","models":"Original Amaya","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-altera"},{"id":"code-stepper-status","code":"Stepper status","message":"Error trying to read stepper motor status","meaning":"The software could not read the stepper drives; the pantograph may not move.","fix":"Delete the Jobs and Machines folders, power cycle, look for related errors such as X motor home timeout, and refresh the software registry. Then check the colour change motor.","models":"Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-stepper-status"},{"id":"code-grabber-index","code":"Grabber index","message":"Grabber stepper index error","meaning":"The thread grabber bar did not move as expected.","fix":"Close any open menu, then toggle the grabber out from the software. Call support if it repeats.","models":"EMT16X","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-grabber-index"},{"id":"code-selector-timeout","code":"Selector timeout","message":"Selector timeout trying to find home position","meaning":"The NPT trimmer knife did not move back to home.","fix":"Clear the error, remove the needle plate, power cycle, then home the knife and connecting link. Reseat the K2, J63 and general RFU harnesses (technician if unsure).","models":"EMT16X","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-selector-timeout"},{"id":"code-trimmer-home","code":"Trimmer home","message":"Unable to home trimmer","meaning":"The trimmer knife did not move as expected.","fix":"Remove the needle plate, power cycle and home the knife. Look in the log and under the plate for a broken needle jamming the blade.","models":"EMT16X, SUMMIT","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-trimmer-home"},{"id":"code-thread-feeder-timeout","code":"Thread feeder timeout","message":"Thread feeder timeout trying to find home position","meaning":"The Acti-Feed motor could not find home: thread caught in the feed housing, dirty sensor, worn motor or misaligned gears.","fix":"Power cycle and update. Remove caught thread from the feed housing, check the lower pinch roller spins freely, clean the optical sensor. If the gear flag does not read correctly, have a tech check the motor and gear mesh.","models":"Acti-Feed machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-thread-feeder-timeout"},{"id":"code-needle-position-0","code":"Needle position 0","message":"Needle Position is at 0","meaning":"The colour change / thread feed home sensor is not reading correctly.","fix":"Cycle the E-stop and home the colour change steppers. Spin the lower pinch roller and test the feed home sensor. Check for Z bind. The thread feed motor may need replacing.","models":"EMT16X, EMT16 Plus","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-needle-position-0"},{"id":"code-needle-plate-knife","code":"Needle plate (knife)","message":"Needle plate is not installed correctly (remove plate, put knife at far back, reinstall)","meaning":"The plate is not seated or the NPT knife is not fully back.","fix":"Remove the needle plate, push the knife to the far-back position, and reinstall it firmly. If the message loops, change the 2-million-stitch timer step in the Advanced settings.","models":"EMT16X","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-needle-plate-knife"},{"id":"code-needle-plate-2m","code":"Needle plate (2M)","message":"Needle plate is not installed correctly, remove the needle plate before proceeding","meaning":"The plate sensor read unexpected values during the 2M-stitch maintenance wizard.","fix":"Update Melco OS, remove the plate, continue the wizard past the plate step, then home the NPT knife.","models":"EMT16X","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-needle-plate-2m"},{"id":"code-thread-in-cloth-z-hall","code":"Thread in Cloth / Z Hall","message":"Thread in Cloth, or Z Hall Error (touchscreen)","meaning":"The needle plate assembly is not seated correctly.","fix":"Remove and reinstall the needle plate assembly following Melco's NPT removal steps.","models":"SUMMIT, Bernina E16 PRO","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-thread-in-cloth-z-hall"},{"id":"code-cycling","code":"Cycling","message":"--Cycling-- initializing machine - please wait (never finishes)","meaning":"The machine never finishes start-up: wrong software for the model, an axis bind or a communication fault.","fix":"Confirm you run the right software (Melco OS vs Bravo OS), power cycle, look for X, Y or Z binds and check the trimmer type. If the machine shows as \"No Name\", run the beep test and call support.","models":"Melco OS, Bravo OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-cycling"},{"id":"code-start-beeps","code":"Start beeps","message":"Start button beeps once, machine does not sew","meaning":"Something is blocking start: E-stop engaged, bobbin timer, colour sequence problem, Z bind or a bad button.","fix":"Release the E-stop, clear and reassign the colour sequence, turn off the bobbin timer, check for a Z bind, then power cycle.","models":"EMT16 family, Bravo","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-start-beeps"},{"id":"code-too-large","code":"Too large","message":"Design is too large for machine(s)","meaning":"The design exceeds the machine's limits. Older main PCBs accept under about 130,000 stitches and 99 colour changes.","fix":"Reset the design and reload. Turn off other linked machines or try another PC. Split very large designs and note the X/Y offset of each half.","models":"Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-too-large"},{"id":"code-design-rejected","code":"Design rejected","message":"Design rejected: Machine busy or file is too big","meaning":"The machine is still busy or the file is too large.","fix":"Reset the design and reload; split oversize designs.","models":"Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-design-rejected"},{"id":"code-load-failed","code":"Load failed","message":"Loading Design to Machine Failed. Invalid design file or file too large to load","meaning":"The stored stitch count must be reset.","fix":"Switch to the Advanced OS, press Reset Design and Center Hoop, switch back to the Simplified UI and load again.","models":"EMT16X (Simplified UI)","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-load-failed"},{"id":"code-load-denied","code":"Load denied","message":"Design load denied. Machine is currently in the middle of a design","meaning":"A previous design is still active on the machine.","fix":"Use Return to Origin or Reset Design, then load. Power cycle if it persists.","models":"Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-load-denied"},{"id":"code-mc-commtimeout","code":"MC_COMMTIMEOUT","message":"Design download failure, CmdStatus = MC_COMMTIMEOUT","meaning":"The PC could not send the design.","fix":"Power off the machine, close Melco OS, delete the Jobs folder, restart both, reset and reload the design.","models":"Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-mc-commtimeout"},{"id":"code-download-denied","code":"Download denied","message":"Design download denied","meaning":"Communication failed between PC and machine.","fix":"Check for a Z bind and the Ethernet cable, then power cycle with the needle plate removed.","models":"Melco OS machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-download-denied"},{"id":"code-display-design","code":"Display design","message":"Melco OS is not able to correctly display the design that is currently loaded","meaning":"The OS lost track of the last design.","fix":"Reload the design or press Reset Design; power cycle if the machine dropped off; try another design.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-display-design"},{"id":"code-improper-argument","code":"Improper argument","message":"Encountered an Improper Argument (sending from DesignShop to Melco OS)","meaning":"A problem inside that design file, often an auto-digitized one.","fix":"Re-digitize or clean up the design; other designs should load normally.","models":"Melco OS, DesignShop","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-improper-argument"},{"id":"code-hoop-limit-wacf","code":"Hoop limit (WACF)","message":"Hoop Limit Detected (wide-angle cap frame, Melco OS v11.21.67)","meaning":"The hoop database wrongly rejects designs that fit the WACF.","fix":"Install the corrected hoop database file from Melco, or send the design from DesignShop with the WACF hoop selected.","models":"Melco OS v11.21.67","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-hoop-limit-wacf"},{"id":"code-hoop-limit-sequin","code":"Hoop limit (sequin)","message":"Hoop limit detected for sequin device","meaning":"The design contains a sequin eject command.","fix":"Delete the sequin element from the design and reload it.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-hoop-limit-sequin"},{"id":"code-hoop-change","code":"Hoop change","message":"HOOP CHANGE FAILED","meaning":"The hoops database is out of date.","fix":"Update the hoops database from Melco.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-hoop-change"},{"id":"code-out-of-memory","code":"Out of Memory","message":"Out of Memory","meaning":"The file is not a proper OFM or the design is corrupt.","fix":"Copy the design to the desktop, save it as EXP, delete the Jobs and Machines folders if the OS crashes, or re-digitize the design.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-out-of-memory"},{"id":"code-integer-40-40","code":"Integer -40..40","message":"Enter an integer between -40 and 40","meaning":"An out-of-range value in a colour or thread feed setting.","fix":"Restore Thread Feed defaults under Color Sequence, then reset the thread break sensor (TBS) in Settings if offered.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-integer-40-40"},{"id":"code-ethernet-start","code":"Ethernet start","message":"Ethernet communications did not start correctly, restart computer","meaning":"Melco OS cannot detect the machine, often after a Windows update.","fix":"Turn off Compatibility Mode, run Melco OS as Administrator, then follow the machine-not-detected steps.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-ethernet-start"},{"id":"code-connection-failed","code":"Connection failed","message":"Machine connection was unsuccessful","meaning":"The machine is not talking to the PC.","fix":"Switch to the Advanced OS, resend the design, run as Administrator and follow machine-not-detected steps.","models":"EMT16X","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-connection-failed"},{"id":"code-csa-rsa-mismatch","code":"CSA/RSA mismatch","message":"The version of the CSA (or RSA) program in the machine and the version of the file in the computer do not match","meaning":"Machine firmware and PC files differ.","fix":"Turn the machine off, tick Force Download under Tools > Options > Ethernet, turn the machine on. Reset the main PCB if it continues.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-csa-rsa-mismatch"},{"id":"code-type-serial-conflict","code":"Type/serial conflict","message":"Machine type and serial number conflict, reconfigure the machine","meaning":"Several machines are connected to a single-machine (Lite) software level, or the dongle is not seen.","fix":"Connect one machine only, or fix the USB security dongle so the full licence is read.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-type-serial-conflict"},{"id":"code-incorrect-path","code":"Incorrect path","message":"[Filename] Contains an Incorrect Path","meaning":"Invalid machine name or serial number, or wrong database path for barcodes.","fix":"Set a valid machine name and S/N under Tools, and check the database path.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-incorrect-path"},{"id":"code-settings-read","code":"Settings read","message":"AMAYA OS has detected a serious error reading the current settings from the machine","meaning":"The OS could not read the machine's settings.","fix":"Restart the software; on older boards press the reset button; power on one machine at a time.","models":"AMAYA OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-settings-read"},{"id":"code-bad-image","code":"Bad Image","message":"\"Bad Image\" when opening Melco OS, Bravo OS or DesignShop","meaning":"A Windows or antivirus update damaged the install.","fix":"Uninstall and reinstall the latest version; turn off Smart App Control and Compatibility Mode.","models":"Melco OS, Bravo OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-bad-image"},{"id":"code-driver-blocked","code":"Driver blocked","message":"The driver has been blocked (PcaSp60.sys or AMAYASp50x64.sys)","meaning":"A Windows 11 update blocks the old network driver, so the machine adapter disappears.","fix":"Install the updated driver package (AMAYA OS v10.01.001) or ask Melco support about driver signature enforcement.","models":"AMAYA OS, older Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-driver-blocked"},{"id":"code-app-blocked","code":"App blocked","message":"This app has been blocked for your protection","meaning":"Windows blocks older DesignShop v9 / AMAYA OS v9–v10.","fix":"Follow Melco's unblock steps or move to a current OS version.","models":"AMAYA OS v9, v10","source":"Melco KB, Amaya UK","url":"https://easydigitizer.com/troubleshooter/melco#code-app-blocked"},{"id":"code-usb-dongle","code":"USB dongle","message":"USB device not recognized","meaning":"Windows cannot read the Melco USB security dongle.","fix":"Follow Melco's \"USB security dongle not recognized\" steps; try another port.","models":"Melco OS","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-usb-dongle"},{"id":"code-red-slow-blink","code":"Red slow blink","message":"Keypad light red, blinking slowly","meaning":"Upper thread break.","fix":"Rethread the needle that stopped and restart.","models":"Keypad machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-red-slow-blink"},{"id":"code-red-fast-blink","code":"Red fast blink","message":"Keypad light red, blinking fast","meaning":"Bobbin is empty or the bobbin thread broke.","fix":"Replace the bobbin or fix the break, then restart.","models":"Keypad machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-red-fast-blink"},{"id":"code-red-solid","code":"Red solid","message":"Keypad light red, steady","meaning":"E-stop pressed, or the sequin device is switched on.","fix":"Release the E-stop; turn off the sequin device with Stop + Laser + Frame Back together.","models":"Keypad machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-red-solid"},{"id":"code-green-2s-0-5s","code":"Green 2s/0.5s","message":"Keypad light green, on 2 s, off 0.5 s","meaning":"Low-power sleep mode.","fix":"Hold Start 3 s to wake.","models":"Keypad machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-green-2s-0-5s"},{"id":"code-green-1s-blink","code":"Green 1s blink","message":"Keypad light green, blinking once a second","meaning":"The machine needs its RSA/CSA files (main board 31058-19 or older).","fix":"Release the E-stop, tick Force Download and power cycle.","models":"Older keypad machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-green-1s-blink"},{"id":"code-red-green-alt","code":"Red/green alt","message":"Keypad red and green alternating","meaning":"Not a user-fixable state.","fix":"Call Melco technical support.","models":"Keypad machines","source":"Melco KB","url":"https://easydigitizer.com/troubleshooter/melco#code-red-green-alt"}],"problems":[{"id":"fix-upper-thread-keeps-breaking","title":"Upper thread keeps breaking","symptoms":["thread","needle","tension"],"causes":"burred or backwards needle, thread snagging in the path or cone, too much spray adhesive, damaged hook or cutter, Acti-Feed settings","steps":["Change the needle. Seat it fully up, with the groove to the front and the eye turned about 5° to the right (anywhere from 0° to 20° right is OK; any left turn is wrong).","Rethread that needle from the cone, making sure the thread wraps around the thread break bar and sits in every guide.","Check the cone: the thread tube should stand about ½–1 in. above the cone, and the cone should feed freely.","Wipe off spray adhesive build-up on the needle and plate, and use less spray.","Check the bobbin tension (250–300 on the Melco gauge) and the Acti-Feed settings for this fabric.","Inspect the hook point and cutter for burrs."],"callTech":"breaks continue with a new needle, clean path and correct bobbin, which points to hook timing or needle depth.","url":"https://easydigitizer.com/troubleshooter/melco#fix-upper-thread-keeps-breaking"},{"id":"fix-false-thread-breaks-machine-stops-but-the-thread-is-fine","title":"False thread breaks (machine stops but the thread is fine)","symptoms":["sensor","thread"],"causes":"thread not around the break bar, wrong bobbin tension, Acti-Feed lower limit too high, sensitivity setting","steps":["Rethread and confirm the thread goes around the thread break bar.","Check bobbin tension on the gauge.","Check the Acti-Feed lower limit is not raised above the default (4 points).","Reset the thread break sensitivity to default (0), then raise it one step at a time if false stops continue.","Update Melco OS."],"callTech":"a sensor foam washer has fallen off or one needle always false-stops after the steps above.","url":"https://easydigitizer.com/troubleshooter/melco#fix-false-thread-breaks-machine-stops-but-the-thread-is-fine"},{"id":"fix-thread-breaks-are-not-detected-machine-sews-on-with-no-t","title":"Thread breaks are not detected (machine sews on with no thread)","symptoms":["sensor","thread"],"causes":"sensitivity set too low, thread detection disabled","steps":["Make sure bobbin and upper thread detection are enabled in the settings.","Run the thread break sensor test on needles 1, 9 and 16.","If breaks are missed, set TBS sensitivity to -10, then step it up only if false breaks start."],"callTech":"the test fails on one needle with all settings correct.","url":"https://easydigitizer.com/troubleshooter/melco#fix-thread-breaks-are-not-detected-machine-sews-on-with-no-t"},{"id":"fix-birdnest-under-the-needle-plate","title":"Birdnest under the needle plate","symptoms":["birdnest","bobbin","thread"],"causes":"upper thread out of the tension path, bobbin problems, flagging fabric","steps":["Stop the machine. Never pull the hoop to free it.","Cut the threads between the garment and the needle plate, then remove the hoop.","Remove the needle plate and clean all thread out of the bobbin and hook area.","Inspect the knife, oil the hook, recentre and refit the needle plate.","Reinsert the bobbin, rehoop and check the whole upper thread path before restarting."],"callTech":"birdnests keep returning with a clean hook and correct bobbin tension.","url":"https://easydigitizer.com/troubleshooter/melco#fix-birdnest-under-the-needle-plate"},{"id":"fix-needles-keep-breaking-especially-on-caps","title":"Needles keep breaking (especially on caps)","symptoms":["needle","cap"],"causes":"needle deflection on buckram, centre seams or the visor; needle too thin; worn needle; bent presser foot; cap not clamped","steps":["Use a sharp, larger needle on structured caps; 85/13 is often a good start. Avoid sizes under 75/11 on caps.","Make sure the cap is held by all three clamps and none are bent.","Set the presser foot to the cap, then go down one click after it touches. For 3D puff, raise it to the last (9th) click.","Replace chrome needles every 4–8 sewing hours. Titanium lasts longer but snaps rather than bends.","Check for a Z bind."],"callTech":"needles hit the plate or hook, which means needle depth or hook timing is off.","url":"https://easydigitizer.com/troubleshooter/melco#fix-needles-keep-breaking-especially-on-caps"},{"id":"fix-machine-is-not-trimming-or-misses-trims","title":"Machine is not trimming or misses trims","symptoms":["trimmer"],"causes":"no tie-in or tie-off before the trim, wrong bobbin tension, retaining finger out of adjustment, dull knife, trimmer not homed","steps":["Check the design has tie-ins and tie-offs and enough stitches between trims.","Check bobbin tension on the gauge.","On the EMT16X, home the knife and run the trim test from the maintenance menu.","On the EMT16 and EMT16 Plus, check the cutter blade screws are tight and the S95 cutter is not damaged.","Do the rotary hook maintenance and check the retaining finger."],"callTech":"the knife is worn, the trimmer setup is wrong or a re-flash of the main PCB is needed.","url":"https://easydigitizer.com/troubleshooter/melco#fix-machine-is-not-trimming-or-misses-trims"},{"id":"fix-z-timeout-or-z-tracking-errors","title":"Z timeout or Z tracking errors","symptoms":["timing","birdnest","motor"],"causes":"thread wrapped in the hook, bobbin tension wrong, stitches pulled too tight, loose cap, dry hook","steps":["Remove the needle plate and clear any thread in the hook.","Check bobbin tension and the Acti-Feed setting (too little thread fed makes stitches bind).","Rehoop caps tightly and confirm the cap driver is set correctly.","Clean and oil the hook, then update Melco OS."],"callTech":"the error returns on a clean machine; the selector cable or hook timing may need attention.","url":"https://easydigitizer.com/troubleshooter/melco#fix-z-timeout-or-z-tracking-errors"},{"id":"fix-color-change-timeout-or-needle-case-won-t-move","title":"Color change timeout or needle case won't move","symptoms":["colour-change","motor"],"causes":"birdnest pulling on the needles, presser foot caught between needles, gear misalignment, sensor","steps":["Clear any birdnest; thread binds commonly cause colour-change seek errors.","Check by hand that the needle case sits on a needle with the head up.","Delete the Jobs and Machines folders and power cycle.","Confirm machine type and trimmer type in settings and run Set Table."],"callTech":"the case still will not index or the colour-change motor or sensor is suspect.","url":"https://easydigitizer.com/troubleshooter/melco#fix-color-change-timeout-or-needle-case-won-t-move"},{"id":"fix-x-y-errors-axis-noise-or-circles-sewing-as-ovals","title":"X/Y errors, axis noise or circles sewing as ovals","symptoms":["frame","registration","noise"],"causes":"garment trapped, X cable tension wrong, cap driver set wrong, fabric shifting","steps":["Free any garment caught under the arms and restart.","Remove the hoop or cap driver and power cycle; if the error goes away, find the bind.","Check the wide-angle cap driver height: a business card should just fit between the needle plate and driver ring.","If shapes distort but there is no error, it is usually fabric movement: hoop tighter, use better backing, and add pull compensation in the design."],"callTech":"the X cable is frayed or needs tensioning; Melco says only certified technicians should replace it.","url":"https://easydigitizer.com/troubleshooter/melco#fix-x-y-errors-axis-noise-or-circles-sewing-as-ovals"},{"id":"fix-design-won-t-load-or-the-machine-isn-t-detected","title":"Design won't load or the machine isn't detected","symptoms":["file","network","usb"],"causes":"Windows update, missing administrator rights, old design still active, design too big, dongle not read","steps":["Run Melco OS as Administrator and turn off Compatibility Mode.","Press Reset Design (or Return to Origin) and reload.","Delete the Jobs folder and power cycle machine and PC.","Save the design as OFM or EXP and split very large designs.","Check the USB security dongle is recognised."],"callTech":"the machine is never detected on a known-good cable and PC.","url":"https://easydigitizer.com/troubleshooter/melco#fix-design-won-t-load-or-the-machine-isn-t-detected"},{"id":"fix-bobbin-runs-out-early-or-looks-bad-on-top","title":"Bobbin runs out early or looks bad on top","symptoms":["bobbin","tension","looping"],"causes":"bobbin tension too loose, wrong or dirty bobbin case","steps":["Clean the bobbin case and check it on the Melco gauge: 250–300, steady while pulling about 1 in. per second.","Replace the case if the reading jumps around.","On EMT16 machines, use the recommended case PN 004267-01, not the early PN 34396."],"callTech":"a new case still gives unstable readings.","url":"https://easydigitizer.com/troubleshooter/melco#fix-bobbin-runs-out-early-or-looks-bad-on-top"}],"maintenance":[{"interval":"Start of day and every 4 hours of sewing","task":"Clean and oil the rotary hook","notes":"Use the hook oiler pen with Melco machine oil. WD-40 can clean but must never be used as lubricant."},{"interval":"Daily","task":"Rotary hook maintenance and lint removal","notes":"Clean under the needle plate more often on towels, fleece and other high-lint goods. Keep covers dust free."},{"interval":"Every 4–8 sewing hours","task":"Replace needles","notes":"Chrome needles; titanium lasts about 2–3 times longer."},{"interval":"2 million stitches (about weekly)","task":"2M maintenance from the Melco OS timer","notes":"Follow the on-screen step-by-step guide (Tools > Maintenance)."},{"interval":"10 million stitches (about monthly)","task":"10M maintenance","notes":"Includes red SHC grease on the eccentric, Y rail lubrication and X beam / X cable checks."},{"interval":"30 million stitches (about quarterly)","task":"30M maintenance","notes":"Follow the on-screen guide; if a needle sticks down afterwards, use the needle stuck / Z bind procedure."},{"interval":"When servicing the thread feeder","task":"Grease plastic feed rollers","notes":"Beige polymer grease on plastic parts only, never on metal; red grease is not used here."}],"manuals":[{"title":"Melco service site","url":"https://www.melco-service.com/","note":"manuals and support pages for every Melco machine and software version, plus links to the Melco knowledge base"},{"title":"EMT16X support page","url":"https://www.melco-service.com/emt16x.html","note":"Melco OS operator manuals (Advanced and Simplified), EMT16X technical and parts manuals"},{"title":"SUMMIT support page","url":"https://www.melco-service.com/summit.html","note":"SUMMIT operator, technical and parts manuals"},{"title":"Melco embroidery machine comparison","url":"https://melco.com/en-gb/comparison-of-embroidery-machines/","note":"SUMMIT, EMT16X and Bravo specs, speeds, fields and file formats"},{"title":"Amaya UK Melco help centre","url":"https://help.amayauk.com/melco","note":"Melco UK distributor: manuals, maintenance videos and troubleshooting articles for EMT16X, EMT16 Plus and Amaya XT/XTS"},{"title":"Amaya UK: X / Y motor timeout or tracking error","url":"https://help.amayauk.com/melco-x-/-y-motor-timeout/tracking-error-1","note":"reset steps for X/Y errors"},{"title":"Amaya UK: setting bobbin tension","url":"https://help.amayauk.com/how-to-accurately-set-the-bobbin-tension","note":"gauge procedure and target range"}],"faq":[{"q":"What file format does a Melco machine use?","a":"Melco's own formats are OFM (DesignShop working file with wireframe and machine settings) and EXP (stitch file). Melco OS and the SUMMIT also load DST and ARTX. Send OFM or EXP when you can; a bad or non-OFM file is one cause of the \"Out of Memory\" message."},{"q":"Why does my Melco keep saying Z timeout?","a":"A Z timeout means the needle drive could not finish its stroke. It is usually thread wrapped in the hook, wrong bobbin tension, stitches pulled too tight or a loose cap. Clear the hook, check the bobbin on a gauge, rehoop and oil the hook; call a technician if it still happens."},{"q":"What do the Melco keypad lights mean?","a":"Slow red blinking is an upper thread break, fast red blinking is an empty or broken bobbin, and steady red means the E-stop is pressed (or the sequin device is on). Green on 2 s / off half a second is sleep mode; hold Start for 3 s to wake it."},{"q":"What should Melco bobbin tension be?","a":"On EMT16, EMT16 Plus, EMT16X, Bravo, XT and XTS machines the target is 250–300 on the Melco bobbin tension gauge, pulled smoothly at about an inch per second. If the reading jumps around, replace the bobbin case."},{"q":"How often should I oil a Melco embroidery machine?","a":"Oil the rotary hook at the start of each day and after every 4 hours of sewing, and follow the maintenance timers in Melco OS for the 2-, 10- and 30-million-stitch jobs. Use Melco oil and the correct greases; never use WD-40 as a lubricant."},{"q":"Why is my Melco stopping for thread breaks when the thread isn't broken?","a":"Usually the thread is not around the thread break bar, the bobbin tension is off or the Acti-Feed lower limit is too high. Rethread, check the bobbin and reset thread break sensitivity to default before raising it one step at a time."},{"q":"Can I run several Melco machines from one computer?","a":"EMT16X machines are modular: Melco says up to 30 heads can run from one PC over Ethernet. The SUMMIT uses its own touchscreen and shares designs through a network folder, and the Bravo is a single, non-modular machine."}]},{"slug":"pfaff","name":"PFAFF","class":"home","origin":"Germany","formats":"VP4 and VP3 (native), VIP, SHV, DHV, HUS, PES, PEC, PCS, JEF, EXP, XXX, SEW, 10*, DST (icon, 4.5, 4.0, sensation pro, performance 950); VP3 only on creative 1.5 and creative ambition 640","panel":"creative icon 2/3, performance 950, expression 750: colour multi-touch screen with WiFi and mySewnet; creative 4.5, 4.0, sensation pro: PFAFF creative Color Touch Screen; creative 1.5 and ambition 640: graphic display with arrow and OK buttons","support":"https://support.singer.com/manuals","url":"https://easydigitizer.com/troubleshooter/pfaff","markdown":"https://easydigitizer.com/troubleshooter/pfaff.md","summary":"Most PFAFF embroidery problems clear up when you disengage the IDT system before embroidering, rethread the upper thread from the spool with the presser foot raised, and make sure the hoop on the arm is the hoop selected on screen. On the creative icon and newer touch models, keep ActivStitch technology on and set the embroidery foot type to the foot you actually fitted. The messages owners see most are Check Needle Thread (or Check Upper Thread), Bobbin Thread Low, The Embroidery Arm Needs to Calibrate / Embroidery unit calibration and Attach Hoop. PFAFF machines show named pop-ups, not numeric error codes.","models":[{"id":"model-creative-icon-2","name":"creative icon 2","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2021–present","Field":"360 × 350 mm with the included creative Grand Dream Hoop; 360 × 260 Supreme, 260 × 200 Elite and 120 × 120 hoops also included","Max speed":"not stated in the user's guide","Panel":"large colour multi-touch screen, WiFi, mySewnet cloud, projector and camera","Formats":"VP4, VP3, VIP, SHV, DHV, HUS, PES, PEC, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["flagship","wifi","mysewnet","activstitch","idt","auto-threader"],"summary":"PFAFF's former flagship. Uses ActivStitch technology (thread metering vs thread tension) and the Dynamic Spring Foot 6D. Most issues are loops when the foot type setting does not match the foot, automatic needle threader pop-ups with thick thread, and mySewnet sync.","manual":"https://svpworldwide.widen.net/content/xguzgfxzro/original/471067426L-creative-icon-2-manual-EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-icon-2"},{"id":"model-creative-icon-3","name":"creative icon 3","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2025–present","Field":"465 × 260 mm with the included creative Superior Hoop; 360 × 200, 240 × 150 and 120 × 120 hoops also included","Max speed":"not stated in the user's guide","Panel":"large colour multi-touch screen, WiFi, mySewnet cloud","Formats":"VP4, VP3, VIP, SHV, DHV, HUS, PES, PEC, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["flagship","wifi","mysewnet","large-field"],"summary":"Current flagship with the same pop-up set as the icon 2 (calibrate, Attach Hoop, Attention!, Auto Smart Save). Firmware updates are large downloads, so install them over WiFi when possible.","manual":"https://svpworldwide.widen.net/content/79blyrrhxs/original/471187326B-creative-icon-3-full_web_en.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-icon-3"},{"id":"model-creative-performance-950-and-creative-expression","name":"creative performance 950 and creative expression 750","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2020–present","Field":"performance 950: 360 × 260 mm (Supreme Hoop); expression 750: 360 × 200 mm (Deluxe Hoop); both work with the optional Grand Dream Hoop 360 × 350 mm","Max speed":"not stated in the user's guide","Panel":"colour multi-touch screen, WiFi, mySewnet cloud","Formats":"VP4, VP3, VIP, SHV, DHV, HUS, PES, PEC, PCS, XXX, SEW, JEF, EXP, 10, DST (performance 950)"},"tags":["wifi","mysewnet","mid-range"],"summary":"Built on the icon software, so the same pop-ups and settings apply. Watch the embroidery foot type and pivot height settings when loops appear under the work.","manual":"https://svpworldwide.widen.net/content/gkslujfcj5/original/471139726C-Creative-Performance-950-manual-EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-performance-950-and-creative-expression"},{"id":"model-creative-4-5","name":"creative 4.5","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2015–2020","Field":"360 × 200 mm (creative Deluxe Hoop); Master 240 × 150 and 120 × 120 hoops included; a 260 × 200 Elite hoop package was also sold","Max speed":"not stated in the user's guide","Panel":"PFAFF creative Color Touch Screen, USB","Formats":"SHV, DHV, VP3, VIP, HUS, PEC, PES, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["mid-range","usb","idt","touch-screen"],"summary":"Popular mid-range machine. It asks you to disengage IDT at calibration and uses Check needle thread and Machine needs to rest. Thread tension compensation and presser foot height for embroidery live in the Settings menu and are frequent culprits.","manual":"https://svpworldwide.widen.net/content/z5qqvuvu4r/original/413402826E_creative_4_5_manual_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-4-5"},{"id":"model-creative-4-0","name":"creative 4.0","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2011–2015","Field":"260 × 200 mm (creative Elite Hoop) with the standard embroidery unit; a larger 360 × 350 mm embroidery unit was sold separately","Max speed":"not stated in the user's guide","Panel":"PFAFF creative Color Touch Screen, USB","Formats":"SHV, DHV, VP3, VIP, HUS, PEC, PES, PCS, XXX, SEW, JEF, EXP, 10, DST"},"tags":["older","usb","idt"],"summary":"Older touch-screen model. The hoop must match the embroidery unit fitted; designs larger than the standard unit's field will not load until the large unit is attached.","manual":"https://svpworldwide.widen.net/content/ec6qieo9g2/original/413299726A_creative_4_0_manual_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-4-0"},{"id":"model-creative-sensation-pro-sensation-pro-ii","name":"creative sensation pro / sensation pro II","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2012–2018","Field":"360 × 200 mm (creative Deluxe Hoop) with the large embroidery unit; Master 240 × 150 and 120 × 120 hoops included; a smaller 260 × 200 unit was also offered","Max speed":"not stated in the user's guide","Panel":"PFAFF creative Color Touch Screen, USB","Formats":"VP3, VIP, SHV, DHV and other common home formats"},"tags":["older-flagship","idt","dynamic-spring-foot"],"summary":"Former flagship still common second-hand. It warns Dynamic spring foot 6D is recommended if you deselected the spring foot, and has file-manager messages such as Invalid file type for this folder.","manual":"https://svpworldwide.widen.net/content/xwuqmrylyf/original/CreativeSensationProII_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-sensation-pro-sensation-pro-ii"},{"id":"model-creative-ambition-640","name":"creative ambition 640","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2020–present","Field":"240 × 150 mm (creative Master Hoop)","Max speed":"not stated in the user's guide","Panel":"graphic display with arrow and OK buttons","Formats":"VP3 from a USB embroidery stick; up to about 50,000 stitches per design"},"tags":["entry","vp3-only","usb-stick","idt"],"summary":"Entry embroidery model. Many \"not working\" calls are VP3-only and stitch-count limits, the presser foot left up, or IDT still engaged.","manual":"https://svpworldwide.widen.net/content/daey8kkea1/original/471136826C_creative_ambition_640_no_anniv_C_web_en.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-ambition-640"},{"id":"model-creative-1-5","name":"creative 1.5","specs":{"Type":"Home sewing and embroidery, single needle","Years":"about 2013–2019","Field":"240 × 150 mm (creative Master Hoop)","Max speed":"not stated in the user's guide","Panel":"graphic display with arrow and OK buttons","Formats":"VP3 from a USB embroidery stick"},"tags":["entry","vp3-only","usb-stick"],"summary":"Entry machine with a short list of pop-ups. If the USB stick shows nothing, the files are usually not VP3 or the stick is not readable.","manual":"https://svpworldwide.widen.net/content/drzw16tskl/original/Creative1.5_EN.pdf?u=inl4uz&download=true","url":"https://easydigitizer.com/troubleshooter/pfaff#model-creative-1-5"}],"codes":[{"id":"code-the-embroidery-arm-needs-to-calibrate","code":"","message":"The Embroidery Arm Needs to Calibrate","meaning":"Shown when the embroidery unit is attached; the arm must find its home position.","fix":"Slide the hoop off, clear the area round the arm, disengage the IDT system and fit the embroidery foot, then touch OK.","models":"creative icon 2, icon 3, performance 950, expression 750","source":"creative icon 2, icon 3, performance 950 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-embroidery-arm-needs-to-calibrate"},{"id":"code-embroidery-unit-calibration","code":"","message":"Embroidery unit calibration","meaning":"Calibration prompt on Color Touch Screen and button models.","fix":"Remove the hoop, disengage IDT, attach the embroidery or Dynamic Spring Foot 6D and confirm.","models":"creative 4.5, 4.0, sensation pro II, 1.5","source":"creative 4.5, 4.0, sensation pro II, 1.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-embroidery-unit-calibration"},{"id":"code-remove-hoop-disengage-idt-attach-embroidery-pres","code":"","message":"Remove Hoop. Disengage IDT. Attach embroidery presser foot.","meaning":"Calibration prompt on the ambition 640.","fix":"Take the hoop off, push the IDT system up to disengage it, fit the embroidery foot and press OK.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-remove-hoop-disengage-idt-attach-embroidery-pres"},{"id":"code-calibration-failed","code":"","message":"Calibration Failed","meaning":"The arm could not calibrate.","fix":"Clear anything blocking the arm and press OK to retry. Reseat the embroidery unit if it fails again.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-calibration-failed"},{"id":"code-embroidery-unit-not-supported-please-replace-emb","code":"","message":"Embroidery Unit Not Supported. Please Replace Embroidery Unit","meaning":"An embroidery unit from another model is attached.","fix":"Fit the embroidery unit supplied with this machine.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-embroidery-unit-not-supported-please-replace-emb"},{"id":"code-attach-hoop","code":"","message":"Attach Hoop","meaning":"No hoop detected, or the attached hoop differs from the one selected.","fix":"Slide the hoop connector in from the front until it clicks, or reselect the hoop in Embroidery Edit to match.","models":"creative icon 2, icon 3, performance 950, expression 750","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-attach-hoop"},{"id":"code-attach-correct-hoop","code":"","message":"Attach correct hoop","meaning":"Hoop size on the arm does not match the display; the machine will not stitch.","fix":"Swap to the displayed hoop or re-enter Embroidery edit and change the hoop selection.","models":"creative 4.5, 4.0, sensation pro II","source":"creative 4.5, sensation pro II manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-attach-correct-hoop"},{"id":"code-correct-hoop-not-attached-please-attach-correct-","code":"","message":"Correct hoop not attached, please attach correct hoop.","meaning":"Same mismatch on the ambition 640.","fix":"Attach the displayed hoop size or change the hoop size setting to match.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-correct-hoop-not-attached-please-attach-correct-"},{"id":"code-bobbin-thread-low","code":"","message":"Bobbin Thread Low","meaning":"Early warning that the bobbin is nearly empty.","fix":"Keep stitching without closing the pop-up to use it up; to change it, touch OK to move the hoop, fit a full bobbin, return to current position and step back a few stitches.","models":"creative icon 2, icon 3, 4.5, sensation pro II","source":"creative icon 2, 4.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-bobbin-thread-low"},{"id":"code-bobbin-thread-low-move-to-bobbin-position","code":"","message":"Bobbin thread low - move to bobbin position?","meaning":"Low-bobbin prompt that offers to park the hoop.","fix":"Touch OK, replace the bobbin, touch Current position, pull back excess top thread and step back a few stitches.","models":"creative 4.5, sensation pro II","source":"creative 4.5, sensation pro II manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-bobbin-thread-low-move-to-bobbin-position"},{"id":"code-check-upper-thread","code":"","message":"Check Upper Thread","meaning":"The upper thread broke or ran out.","fix":"Rethread from the spool with the foot raised, close the pop-up, step back a few stitches and restart.","models":"creative icon 2, icon 3","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-check-upper-thread"},{"id":"code-check-needle-thread","code":"","message":"Check needle thread","meaning":"Same thread-break stop on other models.","fix":"Rethread the needle thread, close the pop-up, step back a few stitches and restart.","models":"creative 4.5, 4.0, sensation pro II, ambition 640, 1.5, performance 950, expression 750","source":"creative 4.5, ambition 640, 1.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-check-needle-thread"},{"id":"code-change-thread-change-thread-color","code":"","message":"Change Thread / Change thread color","meaning":"Planned colour stop; the next colour is shown.","fix":"Change the spool, rethread fully and press start.","models":"All","source":"creative icon 2, 4.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-change-thread-change-thread-color"},{"id":"code-cut-and-remove-the-thread-tail-cut-thread-end","code":"","message":"Cut and Remove the Thread Tail / Cut thread end","meaning":"The machine stops a few stitches into a colour so you can trim the tail.","fix":"Trim and press start. Turn on automatic jump stitch trim (or Cut jump stitches) to skip the stop.","models":"All","source":"creative icon 2, 4.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-cut-and-remove-the-thread-tail-cut-thread-end"},{"id":"code-attention","code":"","message":"Attention!","meaning":"The machine stopped and will not continue until OK is enabled.","fix":"Wait for OK to activate, then check needle size and condition and rethread. Change the needle if it repeats.","models":"creative icon 2, icon 3, performance 950, expression 750","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-attention"},{"id":"code-machine-needs-to-rest","code":"","message":"Machine needs to rest","meaning":"Motor protection pause.","fix":"Wait until OK is enabled or the pop-up closes, then continue; results are not affected.","models":"creative 4.5, sensation pro II, 1.5","source":"creative 4.5, 1.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-machine-needs-to-rest"},{"id":"code-machine-needs-to-rest-please-wait-a-moment","code":"","message":"Machine Needs to Rest. Please Wait a Moment.","meaning":"Same pause, ambition wording.","fix":"Wait for the pop-up to close and continue.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-machine-needs-to-rest-please-wait-a-moment"},{"id":"code-auto-smart-save","code":"","message":"Auto Smart Save","meaning":"Power was lost mid-design; position was saved.","fix":"Touch OK to reload at about the same stitch, step back a few stitches and restart.","models":"creative icon 2, icon 3, performance 950, expression 750","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-auto-smart-save"},{"id":"code-your-embroidery-is-finished-embroidery-is-finish","code":"","message":"Your Embroidery is Finished / Embroidery is finished","meaning":"Design complete.","fix":"Close the pop-up; the design stays loaded for another stitch-out.","models":"All","source":"creative icon 2, 4.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-your-embroidery-is-finished-embroidery-is-finish"},{"id":"code-change-needle-optional-accessory-change-to-cutwo","code":"","message":"Change Needle (Optional Accessory) / Change to Cutwork Needle","meaning":"A cutwork or felting colour block needs the optional needle kit.","fix":"Fit the needle shown, touch OK and press start, or skip that block and cut by hand.","models":"creative icon 2, 4.5, sensation pro II","source":"creative icon 2, 4.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-change-needle-optional-accessory-change-to-cutwo"},{"id":"code-dynamic-spring-foot-6d-is-recommended","code":"","message":"Dynamic spring foot 6D is recommended","meaning":"You deselected the spring foot; the machine suggests it at stitch-out.","fix":"Fit the Dynamic Spring Foot 6D and select it, unless your technique needs foot 6A.","models":"creative sensation pro II","source":"creative sensation pro II manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-dynamic-spring-foot-6d-is-recommended"},{"id":"code-exceeded-maximum-number-of-stitches","code":"","message":"Exceeded Maximum Number of Stitches","meaning":"The combination is over the stitch limit.","fix":"Delete or split designs, or stitch in two hoopings.","models":"creative icon 2, icon 3, performance 950, expression 750, 4.5, 4.0","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-exceeded-maximum-number-of-stitches"},{"id":"code-embroidery-combination-is-too-complex","code":"","message":"Embroidery Combination is too Complex","meaning":"Too many colour blocks, designs, or grouping steps.","fix":"Merge colour blocks, remove unused designs, or build the layout in PC software.","models":"creative icon 2, icon 3, performance 950, expression 750, 4.5, 4.0","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-embroidery-combination-is-too-complex"},{"id":"code-this-design-is-too-large-for-the-embroidery-unit","code":"","message":"This design is too large for the embroidery unit.","meaning":"Design too large or over about 50,000 stitches.","fix":"Resize or split the design in software, or choose a smaller design.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-this-design-is-too-large-for-the-embroidery-unit"},{"id":"code-design-includes-elements-that-cannot-be-opened","code":"","message":"Design Includes Elements That Cannot Be Opened","meaning":"File contains several designs or other content the machine cannot read.","fix":"Re-save it as a single combined VP3 in the free embroidery software.","models":"creative 1.5, ambition 640","source":"creative 1.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-design-includes-elements-that-cannot-be-opened"},{"id":"code-connect-an-usb-embroidery-stick","code":"","message":"Connect an USB Embroidery Stick","meaning":"You pressed load with no USB stick inserted.","fix":"Insert the stick and press OK, then load.","models":"creative 1.5, ambition 640","source":"creative 1.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-connect-an-usb-embroidery-stick"},{"id":"code-the-data-on-the-usb-embroidery-stick-is-not-read","code":"","message":"The Data On the USB Embroidery Stick Is Not Readable","meaning":"Wrong file formats on the stick, or a damaged or incompatible stick.","fix":"Save designs as VP3 on a plain FAT32 stick; replace the stick if it still fails.","models":"creative 1.5, ambition 640","source":"creative 1.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-data-on-the-usb-embroidery-stick-is-not-read"},{"id":"code-remove-the-hoop-remove-the-hoop-then-press-ok","code":"","message":"Remove the Hoop / Remove the hoop, then press OK","meaning":"A function would move the arm past the hoop limits.","fix":"Take the hoop off, press OK, and reattach after the arm moves.","models":"creative 1.5, ambition 640","source":"creative 1.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-remove-the-hoop-remove-the-hoop-then-press-ok"},{"id":"code-stop-command-in-design","code":"","message":"Stop Command in Design","meaning":"Planned stop in the design (appliqué, cutwork).","fix":"Do the trimming step, press OK and continue.","models":"creative 1.5, ambition 640","source":"creative 1.5, ambition 640 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-stop-command-in-design"},{"id":"code-this-will-restart-and-clear-all-adjustments-retu","code":"","message":"This Will Restart and Clear All Adjustments, Return to Stitch Out?","meaning":"You returned to the text editor after starting stitch-out.","fix":"Yes keeps your adjustments; No opens the editor and discards them.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-this-will-restart-and-clear-all-adjustments-retu"},{"id":"code-please-lower-the-presser-foot","code":"","message":"Please Lower the Presser Foot","meaning":"Will not stitch with the foot raised.","fix":"Lower the foot and press OK.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-please-lower-the-presser-foot"},{"id":"code-please-raise-the-presser-foot","code":"","message":"Please Raise the Presser Foot","meaning":"The function needs the foot up.","fix":"Raise the foot and press OK.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-please-raise-the-presser-foot"},{"id":"code-raise-needle","code":"","message":"Raise Needle","meaning":"The needle is down for a function that needs it up.","fix":"Turn the handwheel until the needle is fully up and press OK.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-raise-needle"},{"id":"code-remove-thread-jam-under-the-stitch-plate","code":"","message":"Remove Thread Jam Under the Stitch Plate","meaning":"Thread and lint stop the cutter from working.","fix":"Remove the stitch plate, clear thread and lint around the hook and cutter, refit it.","models":"creative ambition 640","source":"creative ambition 640 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-remove-thread-jam-under-the-stitch-plate"},{"id":"code-system-busy","code":"","message":"System busy","meaning":"Hourglass while loading, saving or moving files.","fix":"Wait; do not remove the USB stick or switch off.","models":"creative 4.5, 4.0, sensation pro II","source":"creative 4.5 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-system-busy"},{"id":"code-not-enough-available-memory-available-memory-is-","code":"","message":"Not Enough Available Memory / Available memory is low","meaning":"Built-in memory nearly full (warned once).","fix":"Cut and paste designs to a USB stick or delete old files.","models":"creative icon 2, icon 3, sensation pro II","source":"creative icon 2, sensation pro II manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-not-enough-available-memory-available-memory-is-"},{"id":"code-folder-already-exists-the-folder-already-exists","code":"","message":"Folder Already Exists / The folder already exists","meaning":"Duplicate folder name at that level.","fix":"Use a different name or create it elsewhere.","models":"creative icon 2, sensation pro II","source":"creative icon 2, sensation pro II manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-folder-already-exists-the-folder-already-exists"},{"id":"code-could-not-delete-file-or-folder","code":"","message":"Could not delete file or folder","meaning":"You tried to delete from write-protected media.","fix":"Copy the file to the machine or an unlocked USB stick and delete there.","models":"creative sensation pro II","source":"creative sensation pro II manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-could-not-delete-file-or-folder"},{"id":"code-invalid-file-type-for-this-folder","code":"","message":"Invalid file type for this folder","meaning":"Personal designs only accept designs; Personal fonts only accept fonts.","fix":"Save the file into the matching folder.","models":"creative sensation pro II","source":"creative sensation pro II manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-invalid-file-type-for-this-folder"},{"id":"code-do-you-want-to-delete","code":"","message":"Do You Want to Delete?","meaning":"Delete confirmation.","fix":"Confirm only if you are sure; there is no undo.","models":"creative icon 2, icon 3","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-do-you-want-to-delete"},{"id":"code-the-combination-of-selected-file-types-cannot-be","code":"","message":"The Combination of Selected File Types Cannot be Loaded","meaning":"Multi-select mixed file types that cannot load together.","fix":"Load designs, fonts and stitch files separately.","models":"creative icon 2, icon 3","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-combination-of-selected-file-types-cannot-be"},{"id":"code-cannot-use-the-automatic-needle-threader","code":"","message":"Cannot Use the Automatic Needle Threader","meaning":"Twin needle is set, which locks out the threader.","fix":"Thread a twin needle by hand; with a single needle, turn twin needle off in settings and retry.","models":"creative icon 2","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-cannot-use-the-automatic-needle-threader"},{"id":"code-the-automatic-needle-threader-is-not-in-its-home","code":"","message":"The automatic needle threader is not in its home position","meaning":"The threader was knocked out of position.","fix":"Touch OK to recalibrate it and continue.","models":"creative icon 2, icon 3, performance 950","source":"creative icon 2 manual (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-automatic-needle-threader-is-not-in-its-home"},{"id":"code-the-calibration-of-the-automatic-needle-threader","code":"","message":"The calibration of the automatic needle threader has failed","meaning":"Threader could not home at start-up.","fix":"Remove anything blocking it and touch OK; call service if it repeats.","models":"creative icon 2, icon 3, performance 950","source":"creative icon 2 manual (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-calibration-of-the-automatic-needle-threader"},{"id":"code-the-automatic-needle-threader-seems-to-be-blocke","code":"","message":"The automatic needle threader seems to be blocked","meaning":"Thread too thick for the needle eye is stuck.","fix":"Touch OK to move to the cleaning position and gently remove the thread without bending the hook, then touch OK.","models":"creative icon 2, icon 3, performance 950","source":"creative icon 2 manual (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-automatic-needle-threader-seems-to-be-blocke"},{"id":"code-the-automatic-needle-threader-cannot-return-to-i","code":"","message":"The automatic needle threader cannot return to its home position","meaning":"Threader fault; sewing is disabled.","fix":"Stop and book a service with an authorised PFAFF retailer.","models":"creative icon 2, icon 3, performance 950","source":"creative icon 2 manual (troubleshooting)","url":"https://easydigitizer.com/troubleshooter/pfaff#code-the-automatic-needle-threader-cannot-return-to-i"},{"id":"code-remove-sensormatic-buttonhole-foot","code":"","message":"Remove Sensormatic Buttonhole Foot","meaning":"The buttonhole sensor foot is still attached.","fix":"Unplug and remove it before embroidering or sewing other stitches.","models":"creative icon 2, 4.5","source":"creative icon 2, 4.5 manuals","url":"https://easydigitizer.com/troubleshooter/pfaff#code-remove-sensormatic-buttonhole-foot"},{"id":"code-stitch-width-safety-twin-needle","code":"","message":"Stitch Width Safety / Twin Needle","meaning":"A sewing safety setting blocks the selected stitch.","fix":"Turn stitch width safety or twin needle off in settings when not needed.","models":"creative icon 2","source":"creative icon 2 manual","url":"https://easydigitizer.com/troubleshooter/pfaff#code-stitch-width-safety-twin-needle"}],"problems":[{"id":"fix-upper-thread-keeps-breaking-or-shredding","title":"Upper thread keeps breaking or shredding","symptoms":["thread","needle","tension"],"causes":"thread missed the tension discs, worn or wrong needle, thread catching at the spool, burr in the needle plate hole, tension too high","steps":["Rethread from the spool with the presser foot raised so the thread seats in the tension discs.","Fit a new 130/705 H embroidery needle sized for the thread; use a larger size or metallic needle for metallics.","Place the large spool cap flat side up under the spool or use a thread net on cones.","Try the other spool pin position and use a spool cap slightly larger than the spool.","Replace old or slubby thread.","Lower thread tension a little, or use thread tension compensation in Settings on the creative 4.5 class.","Replace a nicked needle plate."],"callTech":"breaks continue with new needle, new thread and a clean path.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-upper-thread-keeps-breaking-or-shredding"},{"id":"fix-loops-or-birdnests-under-the-embroidery","title":"Loops or birdnests under the embroidery","symptoms":["birdnest","looping","tension"],"causes":"top thread not in tension discs, embroidery foot type setting wrong, ActivStitch off, foot too high on built-up designs, lint in the bobbin case","steps":["Rethread with the presser foot up.","On icon, performance and expression models, fit the Dynamic Spring Foot 6D, select it as the embroidery foot type and keep ActivStitch technology on.","If you use the 6A Sensormatic foot, raise the embroidery pivot height in small steps until loops stop.","Brush lint from the bobbin case and feed teeth.","Use original PFAFF bobbins for your model."],"callTech":"nests continue after rethreading and cleaning.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-loops-or-birdnests-under-the-embroidery"},{"id":"fix-bobbin-thread-breaks-or-bobbin-alarm-does-not-work","title":"Bobbin thread breaks or bobbin alarm does not work","symptoms":["bobbin","sensor"],"causes":"lint, non-original bobbins, uneven winding, damaged needle plate","steps":["Remove the needle plate and clean under the bobbin case with the brush, not compressed air.","Use only PFAFF bobbins for that model.","Wind a fresh bobbin evenly.","Reinsert the bobbin correctly through the tension spring."],"callTech":"the alarm still fails with clean parts and original bobbins.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-bobbin-thread-breaks-or-bobbin-alarm-does-not-work"},{"id":"fix-needle-breaks-or-skipped-stitches","title":"Needle breaks or skipped stitches","symptoms":["needle","timing"],"causes":"needle not fully up, wrong system, fabric flagging, twin needle setting","steps":["Insert a new 130/705 H needle all the way up, flat side to the back.","Hoop tighter and use the Dynamic Spring Foot 6D so fabric cannot bounce.","With foot 6A, lower the pivot height a little if the fabric lifts with the needle.","Turn twin needle off; with a twin needle, activate the setting and remove the straight stitch plate."],"callTech":"needles strike the plate or break in the same spot.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-needle-breaks-or-skipped-stitches"},{"id":"fix-embroidery-arm-calibration-prompts-or-calibration-fails","title":"Embroidery arm calibration prompts or calibration fails","symptoms":["sensor","motor","frame"],"causes":"hoop left on, arm blocked, IDT engaged, embroidery unit not seated","steps":["Remove the hoop before every calibration.","Disengage the IDT system (push it up and back until it clicks free).","Clear the table and the space behind the machine.","Turn off, reseat the embroidery unit until it locks, turn on and calibrate."],"callTech":"calibration fails with the area clear or the arm makes grinding noises.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-embroidery-arm-calibration-prompts-or-calibration-fails"},{"id":"fix-hoop-not-detected-or-attach-hoop","title":"Hoop not detected or Attach Hoop","symptoms":["hoop","sensor"],"causes":"connector not clicked in, wrong hoop selected, wrong embroidery unit size for the hoop","steps":["Slide the hoop connector in from front to back until it clicks.","Reselect the hoop in Embroidery Edit to match the one attached.","On creative 4.0 and sensation pro, make sure the hoop fits the embroidery unit fitted (standard or large)."],"callTech":"the correct hoop is attached properly and still not recognised.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-hoop-not-detected-or-attach-hoop"},{"id":"fix-design-distorted-gaps-or-outlines-out-of-register","title":"Design distorted, gaps or outlines out of register","symptoms":["registration","hoop","puckering"],"causes":"loose hooping, inner hoop not flush, IDT engaged, arm hitting objects, too little stabiliser","steps":["Hoop fabric and stabiliser tight with the inner hoop flush to the outer hoop.","Use hoop clips on large hoops.","Make sure IDT is disengaged.","Clear the arm's path.","Use the right stabiliser for the fabric and density."],"callTech":"a well-hooped test design is still out of register.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-design-distorted-gaps-or-outlines-out-of-register"},{"id":"fix-design-will-not-load-or-usb-stick-looks-empty","title":"Design will not load or USB stick looks empty","symptoms":["file","usb"],"causes":"unsupported format, stitch count too high, unreadable stick, design bigger than the hoop or unit","steps":["On creative 1.5 and ambition 640, use VP3 files only.","Keep ambition 640 designs under about 50,000 stitches.","Re-save complex files as a single combined VP3 in the free software.","Use a plain FAT32 stick and keep folders shallow.","On touch models, files shown as unrecognised are an unsupported version; re-export them."],"callTech":"a known-good stick and VP3 file fail on every USB port.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-design-will-not-load-or-usb-stick-looks-empty"},{"id":"fix-mysewnet-cloud-designs-missing-or-wifi-will-not-connect","title":"mySewnet cloud designs missing or WiFi will not connect","symptoms":["network","file"],"causes":"WiFi off or weak, not signed in, cloud full, router offline, server unavailable","steps":["Turn WiFi on, select your network and re-enter the password.","Move the machine closer to the router if the signal is weak.","Sign in to the same mySewnet account as your computer.","Free cloud space by removing non-embroidery files.","Retry later if the server may be down."],"callTech":"the machine sees no networks while other devices do.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-mysewnet-cloud-designs-missing-or-wifi-will-not-connect"},{"id":"fix-machine-needs-to-rest-appears-during-stitching","title":"Machine needs to rest appears during stitching","symptoms":["motor","speed"],"causes":"dense design on thick fabric, thread jam in the hook, long runs at top speed","steps":["Wait until the pop-up clears or OK becomes active, then continue.","Clear any thread jam under the stitch plate.","Lower the embroidery speed for dense designs."],"callTech":"it appears on light work or keeps repeating.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-machine-needs-to-rest-appears-during-stitching"},{"id":"fix-thread-cutter-does-not-cut","title":"Thread cutter does not cut","symptoms":["trimmer","thread"],"causes":"lint and thread around the cutter, cutter setting off","steps":["Remove the stitch plate and clean around the cutter knife carefully.","Turn on automatic thread cut and jump stitch trim in embroidery settings."],"callTech":"a clean cutter with settings on still fails.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-thread-cutter-does-not-cut"},{"id":"fix-touch-screen-unresponsive-or-inaccurate","title":"Touch screen unresponsive or inaccurate","symptoms":["display"],"causes":"static, screen calibration drift, outdated firmware","steps":["Turn the machine off and on again.","On creative 4.5, 4.0 and sensation pro, calibrate the creative Color Touch Screen from the Settings menu.","Update to the latest firmware."],"callTech":"the screen remains unresponsive after a restart.","url":"https://easydigitizer.com/troubleshooter/pfaff#fix-touch-screen-unresponsive-or-inaccurate"}],"maintenance":[{"interval":"Every bobbin change","task":"Brush lint from the bobbin case and feed teeth","notes":"Use the brush; never blow air into the machine."},{"interval":"Every 8 hours of stitching or each project","task":"Fit a new needle","notes":"System 130/705 H; sooner after metallic thread or a needle strike."},{"interval":"After several projects","task":"Remove the needle plate and clean under the bobbin case","notes":"Take care around the thread cutter knife."},{"interval":"After every cutwork or felting design","task":"Clean the bobbin area","notes":"Stated in the manuals for the optional cutwork and felting needles."},{"interval":"Weekly","task":"Wipe the exterior and screen","notes":"Soft cloth; slightly damp microfibre for the screen."},{"interval":"No oiling","task":"Do not oil","notes":"The manuals state no lubrication is needed."},{"interval":"When a new release appears","task":"Update firmware","notes":"Over WiFi on icon models, or USB with the .clo file."},{"interval":"Yearly","task":"Service at an authorised PFAFF retailer","notes":"Bring a stitch-out showing the fault."}],"manuals":[{"title":"SVP support: manuals for Singer, Husqvarna Viking and PFAFF","url":"https://support.singer.com/manuals","note":"official PFAFF manual library"},{"title":"SVP support: machine software and firmware updates","url":"https://support.singer.com/software","note":"firmware downloads for creative icon and other models"},{"title":"creative icon 2 user's manual (PDF)","url":"https://svpworldwide.widen.net/content/xguzgfxzro/original/471067426L-creative-icon-2-manual-EN.pdf?u=inl4uz&download=true","note":"all pop-ups, troubleshooting, ActivStitch, firmware update steps"},{"title":"creative icon 3 user's manual (PDF)","url":"https://svpworldwide.widen.net/content/79blyrrhxs/original/471187326B-creative-icon-3-full_web_en.pdf?u=inl4uz&download=true","note":"hoops, formats, pop-ups"},{"title":"creative performance 950 manual (PDF)","url":"https://svpworldwide.widen.net/content/gkslujfcj5/original/471139726C-Creative-Performance-950-manual-EN.pdf?u=inl4uz&download=true","note":"pop-ups and file formats"},{"title":"creative expression 750 manual (PDF)","url":"https://svpworldwide.widen.net/content/gyon4covpg/original/471098326F-creative-expression-750-manual-EN.pdf?u=inl4uz&download=true","note":"hoops and pop-ups"},{"title":"creative 4.5 owner's manual (PDF)","url":"https://svpworldwide.widen.net/content/z5qqvuvu4r/original/413402826E_creative_4_5_manual_EN.pdf?u=inl4uz&download=true","note":"common sewing and stitch-out pop-ups, tension compensation"},{"title":"creative 4.0 owner's manual (PDF)","url":"https://svpworldwide.widen.net/content/ec6qieo9g2/original/413299726A_creative_4_0_manual_EN.pdf?u=inl4uz&download=true","note":"embroidery unit sizes, file formats"},{"title":"creative sensation pro II owner's manual (PDF)","url":"https://svpworldwide.widen.net/content/xwuqmrylyf/original/CreativeSensationProII_EN.pdf?u=inl4uz&download=true","note":"stitch-out and Files & Folders pop-ups"},{"title":"creative ambition 640 manual (PDF)","url":"https://svpworldwide.widen.net/content/daey8kkea1/original/471136826C_creative_ambition_640_no_anniv_C_web_en.pdf?u=inl4uz&download=true","note":"full sewing and embroidery pop-up list"},{"title":"creative 1.5 owner's manual (PDF)","url":"https://svpworldwide.widen.net/content/drzw16tskl/original/Creative1.5_EN.pdf?u=inl4uz&download=true","note":"common embroidery pop-ups, maintenance"},{"title":"PFAFF brand page","url":"https://www.singer.com/pages/pfaff","note":"pfaff.com now redirects here; retailer locator and warranty links"}],"faq":[{"q":"Do I need to disengage IDT to embroider on a PFAFF?","a":"Yes. The IDT dual feed must be disengaged before the embroidery arm calibrates and while embroidering. The calibration pop-up on most models reminds you to do it."},{"q":"Why does my PFAFF say \"Attach Hoop\" when the hoop is already on?","a":"The connector may not be fully clicked in, or the hoop you selected on screen is different from the one attached. Slide the hoop in from the front until it clicks, or reselect the hoop in Embroidery Edit."},{"q":"What embroidery file format does PFAFF use?","a":"VP3 is PFAFF's main format and works on every model listed here; the creative icon models also read VP4. Touch-screen models read most home formats including DST and PES, while the creative 1.5 and ambition 640 need VP3."},{"q":"Why do I get loops on the back of my embroidery on the creative icon?","a":"Usually the embroidery foot type setting does not match the foot fitted, or ActivStitch has been turned off. Fit the Dynamic Spring Foot 6D, select it in settings, keep ActivStitch on, and rethread with the foot raised."},{"q":"How do I update PFAFF firmware?","a":"Icon-class machines check for updates over WiFi and show an update icon. For a USB update, download the zip for your model from the official support site, unzip it, copy only the .clo file to an empty USB stick, then hold the reverse button while switching on. Do not power off during the update."},{"q":"Does a PFAFF embroidery machine need oil?","a":"No. The manuals state that no lubrication is needed. Clean lint from the bobbin area often and have it serviced by an authorised PFAFF retailer."},{"q":"What does \"Machine needs to rest\" mean?","a":"It is a motor-protection pause. Wait until the pop-up clears or OK becomes active and carry on; the stitching is not affected. If it keeps happening, slow down and check for a thread jam."}]},{"slug":"ricoma","name":"Ricoma","class":"both","origin":"USA","formats":"DST (Ricoma/Tajima DST is the format Ricoma tells customers to save from Chroma)","panel":"EM-1010, TC, MT: 7S colour touch panel; SWD and newer MT: 8S touch panel; Creator, Swift, Marquee: 10.1-inch HD touch panel; CHT2/CHS multi-head: touch panel with numbered errors","support":"https://support.ricoma.com/hc/en-us","url":"https://easydigitizer.com/troubleshooter/ricoma","markdown":"https://easydigitizer.com/troubleshooter/ricoma.md","summary":"Most Ricoma stoppages clear once three things are right: the main shaft is parked at exactly 100 degrees, every take-up lever sits at the same height, and the head is locked on a real needle number (not \"0\" or \"?\"). The message you will see most is Main axis not at 100 (often paired with No needle), usually after a birdnest or a needle strike on the hoop. Thread problems are almost always threading, needle orientation or bobbin tension, not the sensor.","models":[{"id":"model-em-1010-em-series-10-needle","name":"EM-1010 (EM Series 10-needle)","specs":{"Type":"Single-head, 10 needles, entry/home-business machine","Years":"current","Field":"see the EM-1010 manual for hoop sizes","Max speed":"not stated in the sources used here; check the spec sheet","Panel":"7S colour touch panel","Formats":"DST"},"tags":["single-head","10-needle","cap","beginner"],"summary":"Ricoma's best-selling starter machine. Typical calls are \"Hook not in position\" after a failed trim, \"Main axis / No needle\" after a birdnest, and an X sensor that is dirty or misaligned causing the pantograph to drive to one side and grind. The degree wheel on this model is at the back of the machine.","manual":"https://support.ricoma.com/hc/en-us/articles/37687711106195-EM-1010-Operation-Manual","url":"https://easydigitizer.com/troubleshooter/ricoma#model-em-1010-em-series-10-needle"},{"id":"model-creator-10-needle","name":"Creator (10-needle)","specs":{"Type":"Single-head, 10 needles, crafter/home business","Years":"current","Field":"see the Creator resources page","Max speed":"not stated in the sources used here","Panel":"10.1-inch HD touch panel with Wi-Fi","Formats":"DST"},"tags":["single-head","10-needle","wifi","cap"],"summary":"Successor-style machine to the EM-1010. Ricoma publishes Creator-specific fixes for No needle, Color change timeout with grinding, Trim not in position, false thread breaks and an X sensor grinding check.","manual":"https://support.ricoma.com/hc/en-us/articles/38013756006291-Creator-Resources","url":"https://easydigitizer.com/troubleshooter/ricoma#model-creator-10-needle"},{"id":"model-tc-1501-tc-series-rcm-1501tc-7s-rcm-1201tc-7s","name":"TC-1501 / TC series (RCM-1501TC-7S, RCM-1201TC-7S)","specs":{"Type":"Single-head, 15 needles (12 on 1201)","Years":"older RCM-1501TC-7S naming and current TC-1501","Field":"see the TC-1501-7S resources page","Max speed":"not stated in the sources used here","Panel":"7S touch panel","Formats":"DST"},"tags":["single-head","15-needle","cap","tubular"],"summary":"The workhorse single-head. The 7S operation manual has a system error list (spindle, color change, stitch detection, XY driver, trim position, frame limits). Common field issues are Color change timeout from a dropped take-up lever, false thread breaks from a dusty encoder wheel, and blade build-up stopping trims.","manual":"https://support.ricoma.com/hc/en-us/articles/38047824294931-TC-1501-7S-Resources","url":"https://easydigitizer.com/troubleshooter/ricoma#model-tc-1501-tc-series-rcm-1501tc-7s-rcm-1201tc-7s"},{"id":"model-swd-1501-8s","name":"SWD-1501-8S","specs":{"Type":"Single-head, 15 needles","Years":"current","Field":"see the SWD-1501-8S resources page","Max speed":"not stated in the sources used here","Panel":"8S touch panel (emergency stop is at the bottom left of the panel)","Formats":"DST"},"tags":["single-head","15-needle","cap"],"summary":"Shares most fixes with the TC: same oiling routine, same No needle procedure with the red knob, same false-thread-break checks.","manual":"https://support.ricoma.com/hc/en-us/articles/38048183616531-SWD-1501-8S-Resources","url":"https://easydigitizer.com/troubleshooter/ricoma#model-swd-1501-8s"},{"id":"model-swift-swiftxl-swift-2","name":"Swift / SwiftXL / Swift 2","specs":{"Type":"Single-head, 15 needles, commercial","Years":"current","Field":"Swift 2: 22 x 14.5 in (per Ricoma product page)","Max speed":"Swift 2: 1,350 spm (per Ricoma product page)","Panel":"10.1-inch touch panel","Formats":"DST"},"tags":["single-head","15-needle","high-speed","cap"],"summary":"The Swift 2 uses a magnetic encoder for thread-break detection and a pickerless sewing arm. Ricoma lists Swift-specific articles for Color change timeout, Trim not in position, false thread breaks and centering the head.","manual":"https://support.ricoma.com/hc/en-us/articles/38197766247315-Swift-Resources","url":"https://easydigitizer.com/troubleshooter/ricoma#model-swift-swiftxl-swift-2"},{"id":"model-mt-series-mt-1501-mt-1502-mt-2003-15-and-20-need","name":"MT series (MT-1501, MT-1502, MT-2003, 15 and 20 needle)","specs":{"Type":"Single and multi-head, 15 or 20 needles per head","Years":"older MT-1501/1502 through current","Field":"see the MT-1502 quick start manual for hoop sizes","Max speed":"not stated in the sources used here","Panel":"7S or 8S touch panel","Formats":"DST"},"tags":["multi-head","15-needle","20-needle","cap"],"summary":"The MT quick start guide calls the main axis fault \"error 100\". On multi-heads, a needle-down-at-100 problem usually points to the needle-release solenoid on the left of the head. The degree wheel is on the left side of the machine.","manual":"https://support.ricoma.com/hc/en-us/articles/38048363362963-MT-15-Needle-Resources","url":"https://easydigitizer.com/troubleshooter/ricoma#model-mt-series-mt-1501-mt-1502-mt-2003-15-and-20-need"},{"id":"model-marquee-15-20-needle-1-3-heads","name":"Marquee (15/20-needle, 1-3 heads)","specs":{"Type":"Single and multi-head, 15 or 20 needles","Years":"current","Field":"see Ricoma product pages","Max speed":"Marquee 2: up to 1,350 spm (per Ricoma product page)","Panel":"10.1-inch touch panel","Formats":"DST"},"tags":["multi-head","20-needle","high-speed"],"summary":"Newer large-field line. Ricoma has a Marquee-specific Color change time out article; most mechanical fixes follow the MT procedures.","manual":"https://support.ricoma.com/hc/en-us","url":"https://easydigitizer.com/troubleshooter/ricoma#model-marquee-15-20-needle-1-3-heads"},{"id":"model-cht2-chs-multi-head-4-to-12-heads","name":"CHT2 / CHS multi-head (4 to 12 heads)","specs":{"Type":"Commercial multi-head, 15 needles per head","Years":"current (CHT2 replaced the earlier CHT)","Field":"see the CHT2 quick start manual","Max speed":"not stated in the sources used here","Panel":"touch panel with numbered errors (241, 256, 257)","Formats":"DST"},"tags":["multi-head","15-needle","high-volume","cap"],"summary":"The only Ricoma line that shows numbered codes on screen. Trimming and hook faults are detected by one shared sensor under the machine, so a birdnest on one head stops all heads. Needle position is set with a wrench on the color change gear under the panel, not a red knob.","manual":"https://www.manualslib.com/manual/1478043/Ricoma-Cht2.html?page=47","url":"https://easydigitizer.com/troubleshooter/ricoma#model-cht2-chs-multi-head-4-to-12-heads"}],"codes":[{"id":"code-100","code":"100","message":"Main axis not at 100 / Main axis error","meaning":"The main shaft did not stop at its 100-degree home angle, so the machine will not start. Common after a needle hits the hoop, a birdnest, shipping, or someone turning the degree wheel.","fix":"Clear the message, make sure a needle number shows, then press the 100-degree key. If it repeats, power off and turn the degree wheel 2-3 full turns until the sight window/panel reads 100, check all take-up levers are level, power on and press the 100-degree key again.","models":"All (called \"error 100\" in the MT guide)","source":"MT-1502 quick start manual; Ricoma support \"Main axis not at 100\"","url":"https://easydigitizer.com/troubleshooter/ricoma#code-100"},{"id":"code-spindle-is-not-at-100-degree","code":"","message":"Spindle is not at 100 degree","meaning":"Same condition as above as listed in the 7S panel error table.","fix":"Jog or hand-turn the shaft to 100 degrees.","models":"TC-1501/1201 7S, EM-1010","source":"RCM-1501TC-7S operation manual; EM-1010 owner's manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-spindle-is-not-at-100-degree"},{"id":"code-spindle-is-not-rotated","code":"","message":"Spindle is not rotated","meaning":"The main motor got no drive: no signal or power to the spindle controller or motor, a failed controller/motor, or an unplugged encoder.","fix":"Power off, check the main motor and controller cables are seated, then power on. If it persists the controller, motor or encoder needs a technician.","models":"TC 7S, EM-1010","source":"RCM-1501TC-7S operation manual; EM-1010 owner's manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-spindle-is-not-rotated"},{"id":"code-reverse-rotation-of-spindle","code":"","message":"Reverse rotation of spindle","meaning":"The encoder A/B signals are swapped, so the machine thinks the shaft is turning backwards.","fix":"This is a wiring fault, usually after a repair. Have a technician correct the encoder phase wiring.","models":"TC 7S, EM-1010","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-reverse-rotation-of-spindle"},{"id":"code-no-needle-needle-error-needle-shows-0-or","code":"","message":"No needle / Needle error (needle shows 0 or ?)","meaning":"The head is parked between two needle positions, so the machine cannot tell which needle is working. Often from shipping, a power dip during a color change, or bumping the color change knob.","fix":"Press ESC/OK. Watch the needle indicator and slowly turn the red color change knob on the right of the head until it shows a whole number (1-10, 1-15 or 1-20). Then press the 100-degree key.","models":"EM-1010, Creator, TC, SWD, MT, Swift","source":"Ricoma support \"No needle TC/SWD/MT\", \"MT: No Needle Error\"; MT-1502 quick start manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-no-needle-needle-error-needle-shows-0-or"},{"id":"code-241","code":"241","message":"Needle Error","meaning":"CHT2 version of No needle: no needle is over the working position.","fix":"Bring the main axis to 100 and check all take-up levers on every head are level. Then use an open-end wrench on the color change gear under the panel and turn slowly until a needle number 1-15 appears. Press the 100-degree button to test.","models":"CHT2, CHS","source":"Ricoma support \"CHT/CHS: No Needle / 241 Needle Error\"","url":"https://easydigitizer.com/troubleshooter/ricoma#code-241"},{"id":"code-256","code":"256","message":"Hook Error","meaning":"One head's hook did not return to rest, usually because a trim failed and the hook jammed in thread, or a Velcro (thread holder) bar is blocking it.","fix":"Remove the cover between the middle heads, find the cylindrical sensor with blue tips, and move the black arm back in front of the sensor until its amber/red light comes on. If the arm will not move, check every head for a hook caught in thread or hitting the Velcro bar.","models":"CHT2, CHS","source":"Ricoma support \"CHT/CHS: Hook Not In Position / 256 Hook Error\"","url":"https://easydigitizer.com/troubleshooter/ricoma#code-256"},{"id":"code-257","code":"257","message":"Cutter / Trim Blade Error","meaning":"A trim blade did not retract, normally because one head has a birdnest or thread packed around the blade.","fix":"At the right rear under the machine, line the black arm up with the blue-tipped sensor until its light comes on. If it will not move, pull all needle plates and clear the thread blocking the blades.","models":"CHT2, CHS","source":"Ricoma support \"CHT/CHS: Not Cutting or Trimming / 257 Error\"","url":"https://easydigitizer.com/troubleshooter/ricoma#code-257"},{"id":"code-hook-not-in-position","code":"","message":"Hook not in position","meaning":"The hook module is not resting where its sensor expects, usually after a trim that did not cut and pulled the hook.","fix":"Remove the left side body panel (six screws under caps). Push the black gear so its foot sits in the middle of the blue sensor's U-shaped slot. Press trim to test. Slightly tighten top tension on the needle that failed to trim.","models":"EM-1010 and other single heads","source":"Ricoma support \"Hook Not in Position\" and \"EM-1010: Hook Not In Position\"","url":"https://easydigitizer.com/troubleshooter/ricoma#code-hook-not-in-position"},{"id":"code-trim-not-in-position-trimming-is-not-in-position","code":"","message":"Trim not in position / Trimming is not in position","meaning":"The trim linkage did not return so its proximity switch is not made, or the switch is faulty.","fix":"Remove the needle plate, clear thread from the blade area and press trim to see if the blades move. If not, check the rod to the blades is connected (on MT/TC also the bar at the back of the arm). If they move, adjust the blade so only its tip shows. A dead switch needs replacing.","models":"All single heads, MT","source":"Ricoma support \"Trim not in position\"; RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-trim-not-in-position-trimming-is-not-in-position"},{"id":"code-color-change-timeout-over-time-for-color-changin","code":"","message":"Color change timeout / Over time for color changing","meaning":"The color change motor could not finish moving to the next needle in time: a dropped take-up lever, a seized mechanism, or a cable fault.","fix":"Set the machine to exactly 100 degrees (1-2 full turns of the wheel), then check all take-up levers are level. Push a dropped lever back up; a lever sitting high needs the take-up lever adjustment. If it still grinds, check the color change cable and call service.","models":"All","source":"Ricoma support \"Color Change Timeout\" (MT, TC, SWD, Swift, EM-1010, Creator, Marquee); 7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-color-change-timeout-over-time-for-color-changin"},{"id":"code-emergency-stop","code":"","message":"Emergency stop","meaning":"The red emergency stop switch is pressed in (often from shipping).","fix":"Twist the button clockwise in the arrow direction until it pops out by itself. Do not pull it. On 7S panels it is top right; on 8S panels bottom left.","models":"All","source":"Ricoma support \"Emergency Stop Error\"; MT-1502 quick start manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-emergency-stop"},{"id":"code-thread-break-t-break","code":"","message":"Thread break / T.Break","meaning":"The upper thread sensor stopped the machine, or the bobbin ran out (both show as a thread break).","fix":"If the top thread is still attached to the fabric, change the bobbin. Otherwise rethread from the break, leave about 1 inch on the holding spring, back the design up 10-12 stitches and restart.","models":"All","source":"MT-1502 and CHT2 quick start manuals","url":"https://easydigitizer.com/troubleshooter/ricoma#code-thread-break-t-break"},{"id":"code-no-stitch","code":"","message":"No stitch","meaning":"The stitch detection wheel is out of position or the detection board failed, so the machine sees no stitch forming.","fix":"Check the sensing wheel and its flag are seated and clean it with compressed air. If it persists the detection board needs replacing.","models":"TC 7S, EM-1010","source":"RCM-1501TC-7S operation manual; EM-1010 owner's manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-no-stitch"},{"id":"code-xy-motor-driver-error","code":"","message":"XY motor driver error","meaning":"The X/Y driver tripped on over-voltage or over-current, or failed.","fix":"Power off, check the driver supply, power on. If it returns, the driver needs replacing by a technician. Check the hoop is not jammed first.","models":"TC 7S, EM-1010","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-xy-motor-driver-error"},{"id":"code-tinsel-needle-error","code":"","message":"Tinsel needle error","meaning":"The sequin (tinsel) needle setting does not match the color sequence.","fix":"Re-enter the color change sequence so the sequin needle is set correctly.","models":"TC 7S, EM-1010","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-tinsel-needle-error"},{"id":"code-x-limit-error","code":"","message":"+X limit error","meaning":"The frame reached the right-hand software limit.","fix":"Move the hoop back the other way with the frame keys, re-trace the design, and pick a bigger hoop or re-centre the design.","models":"TC 7S, EM-1010, MT","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-x-limit-error"},{"id":"code-x-limit-error-b","code":"","message":"-X limit error","meaning":"The frame reached the left-hand limit.","fix":"Move the hoop in the opposite direction, re-trace, re-centre or use a larger hoop.","models":"TC 7S, EM-1010, MT","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-x-limit-error-b"},{"id":"code-y-limit-error","code":"","message":"+Y limit error","meaning":"The frame reached the back limit.","fix":"Move the hoop in the opposite direction; for caps check the cap hoop Y size parameter.","models":"TC 7S, EM-1010, MT","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-y-limit-error"},{"id":"code-y-limit-error-b","code":"","message":"-Y limit error","meaning":"The frame reached the front limit.","fix":"Move the hoop in the opposite direction and re-trace before sewing.","models":"TC 7S, EM-1010, MT","source":"RCM-1501TC-7S operation manual","url":"https://easydigitizer.com/troubleshooter/ricoma#code-y-limit-error-b"}],"problems":[{"id":"fix-main-axis-not-at-100-keeps-coming-back","title":"Main axis not at 100 keeps coming back","symptoms":["timing","birdnest","motor"],"causes":"degree wheel not exactly at 100, take-up lever out of line, needle hit the hoop, thread wrapped in the hook","steps":["Clear the message, confirm a needle number shows, and press the 100-degree key.","Power off and turn the degree wheel by hand 2-3 full turns, stopping exactly on the 100 mark in the sight window.","Check all take-up levers are at the same height and push any dropped lever back up.","If the wheel is stiff, remove the bobbin case and clear thread from the rotary hook before turning again."],"callTech":"the wheel will not turn after the hook is clear, or the error returns on every start (encoder or hook timing).","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-main-axis-not-at-100-keeps-coming-back"},{"id":"fix-false-thread-breaks-machine-stops-but-thread-is-fine","title":"False thread breaks (machine stops but thread is fine)","symptoms":["sensor","thread"],"causes":"thread not wrapped on the sensor wheel, dusty encoder, sensor flag out of place, sensitivity setting","steps":["Note whether it happens on one needle or all. On one needle, rethread that needle's path and make sure the thread turns the sensor wheel while sewing.","On TC/SWD/MT, move to needle 14, remove the rear cover and check the sensor and wheel sit inside the black flag. Do not touch the wheel.","Blow dust out of the sensor with compressed air.","As a test only, set Thread Broken Sensitivity (EMB Param > EMB Param2) to 0 / No check and run. If it now sews, the sensor needs service."],"callTech":"the sensor is damaged or the flag is bent. Do not leave the sensor turned off in production.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-false-thread-breaks-machine-stops-but-thread-is-fine"},{"id":"fix-upper-thread-breaking-or-shredding","title":"Upper thread breaking or shredding","symptoms":["thread","needle","tension"],"causes":"needle backwards or bent, missed tension disc or guide, burr in needle plate hole, old thread, tension too tight","steps":["Replace the needle with a DBxK5, long groove facing front, pushed all the way up.","Rethread the whole path and make sure the thread sits behind the pin between the tension discs and through the take-up lever.","Check the needle plate hole is smooth; replace the plate if it has a groove.","Try fresh thread; if lots of thread spills off the spool at once, the spool is the problem.","Run Ricoma's tension test file on two layers of cutaway and balance top and bobbin tension."],"callTech":"it shreds on every needle with a new needle and good thread (hook timing).","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-upper-thread-breaking-or-shredding"},{"id":"fix-bird-nesting-under-the-plate","title":"Bird nesting under the plate","symptoms":["birdnest","tension","bobbin"],"causes":"top thread outside the tension discs, top tension too loose, bobbin case not clicked in, loose hooping","steps":["Find out whether it is one needle or all.","Rethread with the thread through the take-up lever, between the tension plates and behind the tension pin.","Tighten top tension on the affected needle first, then check bobbin tension.","Push the bobbin case in until it clicks.","Rehoop drum-tight with the right backing."],"callTech":"nests continue on all needles after the above.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-bird-nesting-under-the-plate"},{"id":"fix-bobbin-thread-breaks-or-bobbin-shows-on-top","title":"Bobbin thread breaks or bobbin shows on top","symptoms":["bobbin","tension"],"causes":"bobbin tension too tight or uneven, damaged bobbin case spring, scratched sewing arm, Length after trim too low","steps":["Check bobbin tension and set it so the case drops slowly when held by the thread.","Replace a bobbin case with a bent spring or nicked edge.","In Emb Param, check the Length setting after Trim is not set too low.","Look for scratches on the sewing arm around the hook and polish or replace."],"callTech":"the hook raceway is damaged.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-bobbin-thread-breaks-or-bobbin-shows-on-top"},{"id":"fix-needles-breaking-on-flats","title":"Needles breaking on flats","symptoms":["needle","timing","hoop"],"causes":"bent needle, needle in wrong, tension too high, presser foot too high, poor hooping, timing off, too fast","steps":["Use 75/11 or 80/12 DBxK5 needles, scarf to the back, fully seated.","Rebalance top and bobbin tension.","Lower the presser foot so it holds the fabric as the needle enters.","Hoop firmly with the right stabilizer.","Slow the machine down."],"callTech":"needles keep hitting the hook (hook timing per the EM, TC/SWD or MT/CHT2 timing guide).","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-needles-breaking-on-flats"},{"id":"fix-needles-breaking-on-caps","title":"Needles breaking on caps","symptoms":["needle","cap","speed"],"causes":"too fast, cap bouncing, wrong needle, design not made for caps, frame limit wrong","steps":["Drop speed to about 450-600 spm on structured caps.","Lower the cap driver closer to the sewing arm and lower the presser foot.","Use 80/12 titanium DBxK5 needles.","Sew a design that is digitized centre-out and bottom-up for caps.","Set the cap hoop Y size (85 mm on most models, 80 mm on CHT/CHS) so the machine stops before hitting the frame."],"callTech":"the cap driver is bent or the needle hits metal on the frame.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-needles-breaking-on-caps"},{"id":"fix-not-trimming-long-tails","title":"Not trimming / long tails","symptoms":["trimmer","thread"],"causes":"thread packed around blades, blade misadjusted, feed length or length-after-trim too long, picker or Velcro bar not catching","steps":["Remove the needle plate, clean around the blades and press trim to watch them move.","Adjust the blade so only its tip shows.","Reduce the Length After Trim parameter on the panel.","Check the Velcro bar, spring lever and picker (run the Pick Test)."],"callTech":"the blade linkage is disconnected or the trim switch is faulty.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-not-trimming-long-tails"},{"id":"fix-color-change-grinding-can-t-move-needles","title":"Color change grinding / can't move needles","symptoms":["colour-change","motor","noise"],"causes":"shaft not at 100, take-up lever popped down or up, seized color change parts","steps":["Turn the wheel to exactly 100 degrees.","Look along the take-up levers and reset any that are out of line.","Retry the color change."],"callTech":"it still grinds with all levers level (take-up lever adjustment or color change motor).","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-color-change-grinding-can-t-move-needles"},{"id":"fix-needle-stays-down-at-100-degrees","title":"Needle stays down at 100 degrees","symptoms":["needle","sensor"],"causes":"shaft not exactly at 100, needle-release solenoid misadjusted or dead","steps":["Turn the wheel 1-2 full turns, stop precisely at 100 and press the 100-degree button.","On MT, move to needle 15 and watch the solenoid on the left of the head while pressing the 100-degree button.","If it moves, loosen its two screws with a 3 mm Allen key and slide it until the needle releases, then tighten."],"callTech":"the solenoid does not move at all (replace it).","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-needle-stays-down-at-100-degrees"},{"id":"fix-pantograph-runs-to-one-side-and-grinds","title":"Pantograph runs to one side and grinds","symptoms":["frame","sensor","noise"],"causes":"X sensor flag not passing through the sensor slot, dirty sensor","steps":["Power off and remove the pantograph cover.","Move the pantograph by hand and check the metal flag passes into the sensor's black slot.","Clean the sensor with compressed air or 70%+ isopropyl alcohol."],"callTech":"the sensor is broken or loose.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-pantograph-runs-to-one-side-and-grinds"},{"id":"fix-design-shifts-loses-registration","title":"Design shifts / loses registration","symptoms":["registration","frame","hoop"],"causes":"loose hooping, wrong backing, too fast, garment catching, loose arms, belt or sensor problem","steps":["Rehoop with suitable backing and make sure nothing can snag the garment.","Slow down and check the hoop arms are straight and tight.","With power off the pantograph should move smoothly by hand; with power on it should hold.","Random shifts usually point to electrical faults; consistent shifts point to mechanical ones such as belt tension."],"callTech":"shifts continue after the X/Y belt adjustment.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-design-shifts-loses-registration"},{"id":"fix-machine-will-not-read-the-usb-stick","title":"Machine will not read the USB stick","symptoms":["usb","file"],"causes":"large or wrongly formatted stick, locked embroidery status, loose panel cable","steps":["Use a stick of 16 GB or smaller, reformatted as FAT32, with only design files on it.","Save designs as Ricoma/Tajima DST.","Unlock the embroidery status (lock icon) before loading a new design.","Check the wiring behind the panel back cover is seated."],"callTech":"no stick is ever recognised (panel main board).","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-machine-will-not-read-the-usb-stick"},{"id":"fix-machine-is-noisy","title":"Machine is noisy","symptoms":["noise","oiling"],"causes":"dry hook, dry reciprocator or rails","steps":["Oil the hook and needle bars per the schedule below.","Grease the T-bar/head rail and needle selector bearings.","If it is still noisy, let the oil settle for 24 hours before running again."],"callTech":"noise continues after full lubrication.","url":"https://easydigitizer.com/troubleshooter/ricoma#fix-machine-is-noisy"}],"maintenance":[{"interval":"Start of every day","task":"Oil the rotary hook and the port behind the needle plate","notes":"Remove the bobbin case. On TC/SWD put 3-5 drops at 11 o'clock and a few at 1 o'clock on the hook."},{"interval":"Every 3-4 hours of running","task":"Re-oil the hook","notes":"Ricoma's general rule is daily plus every 4 hours of continuous use."},{"interval":"Daily (TC/SWD)","task":"Oil all 15 needle-bar springs and the main shaft oil point","notes":"About 3 drops each; keep the felt pad under the needle bars wet."},{"interval":"Every other day (TC/SWD)","task":"Oil the reciprocator holes and T-bars","notes":"2-3 drops per hole; T-bars whenever they look dry."},{"interval":"Weekly","task":"Remove the needle plate and clean lint from the blades; oil the blades, hook and needle bars","notes":"Lint around the knife causes trim failures. Clean the bobbin case slit with a card, not your breath."},{"interval":"Monthly (EM-1010)","task":"Oil the T-bar and grease the head rail and needle-selector bearings at needle 1 and needle 10","notes":"Use white lithium grease."},{"interval":"As needed (TC/SWD)","task":"Grease the head rail at needles 1 and 15, the color change wheel and pegs","notes":"Grease should look white, not dark or dry."},{"interval":"Yearly","task":"Remove covers and oil bearings, pulleys and moving parts","notes":"EM-1010 schedule; use a technician if unsure."},{"interval":"After oiling","task":"Sew a test swatch","notes":"Stops excess oil staining garments."}],"manuals":[{"title":"Ricoma Help Center","url":"https://support.ricoma.com/hc/en-us","note":"Ricoma's searchable article base for every machine line"},{"title":"MT: No Needle Error","url":"https://support.ricoma.com/hc/en-us/articles/39977226000403-MT-No-Needle-Error","note":"clearing a needle position error with the red knob"},{"title":"Main Axis not at 100 / No Needle Error Fix on the EM-1010","url":"https://support.ricoma.com/hc/en-us/articles/4408667626899-Main-Axis-not-at-100-No-Needle-Error-Fix-on-the-EM-1010","note":"degree wheel procedure for the EM-1010"},{"title":"CHT/CHS: No Needle / 241 Needle Error","url":"https://support.ricoma.com/hc/en-us/articles/40005843864211-CHT-CHS-No-Needle-241-Needle-Error","note":"fixing error 241"},{"title":"CHT/CHS: Hook Not In Position / 256 Hook Error","url":"https://support.ricoma.com/hc/en-us/articles/39975899312147-CHT-CHS-Hook-Not-In-Position-256-Hook-Error","note":"fixing error 256"},{"title":"CHT/CHS: Not Cutting or Trimming / 257 Error","url":"https://support.ricoma.com/hc/en-us/articles/39973010037651-CHT-CHS-Not-Cutting-or-Trimming-257-Error","note":"fixing error 257"},{"title":"Why Do I Keep Getting a \"Hook Not in Position\" Message?","url":"https://support.ricoma.com/hc/en-us/articles/4408619526163-Why-Do-I-Keep-Getting-a-Hook-Not-in-Position-Message","note":"hook sensor alignment"},{"title":"Trim not in position error","url":"https://support.ricoma.com/hc/en-us/articles/9608824344595-Why-is-my-machine-not-cutting-my-designs-Trim-not-in-position-error","note":"blade checks"},{"title":"How To Fix A \"Color Change Time Out\" Error - MT series","url":"https://support.ricoma.com/hc/en-us/articles/9544460220435-How-To-Fix-A-Color-Change-Time-Out-Error-MT-series","note":"take-up lever check"},{"title":"Emergency Stop Error","url":"https://support.ricoma.com/hc/en-us/articles/4434565929363-How-Do-I-Clear-An-Emergency-Stop-Error-on-My-Machine","note":"releasing the e-stop"},{"title":"False Thread Break (TC/SWD/MT)","url":"https://support.ricoma.com/hc/en-us/articles/37451227118867-What-Do-I-Do-When-My-TC-SWD-MT-Machine-Has-a-False-Thread-Break","note":"sensor and sensitivity checks"},{"title":"Why Is My Machine Not Reading the Designs From My USB Drive?","url":"https://support.ricoma.com/hc/en-us/articles/218264447-Why-Is-My-Machine-Not-Reading-the-Designs-From-My-USB-Drive","note":"USB size and format"},{"title":"RCM-1501TC-7S operation manual, system errors list (ManualsLib copy)","url":"https://www.manualslib.com/manual/2202374/Ricoma-Rcm-1501tc-7s.html?page=47","note":"7S panel error and countermeasure table"},{"title":"MT-1502 quick start manual, common errors (ManualsLib copy)","url":"https://www.manualslib.com/manual/3019576/Ricoma-Mt-1502.html?page=79","note":"e-stop, needle, main axis and thread break procedures"}],"faq":[{"q":"What does \"Main axis not at 100\" mean on a Ricoma?","a":"The main shaft must rest at 100 degrees to start and stop a stitch, and the machine has found it somewhere else. Press the 100-degree key first; if that fails, turn the degree wheel by hand to 100 with the power off. A recurring error usually means thread is wrapped in the hook or a take-up lever has dropped."},{"q":"How do I fix a Ricoma \"No needle\" error?","a":"The head is sitting between two needles. Clear the message, then slowly turn the red color change knob on the right of the head until the panel shows a needle number instead of 0. On CHT2 multi-heads use a wrench on the color change gear under the panel."},{"q":"What are Ricoma errors 241, 256 and 257?","a":"They are CHT2/CHS multi-head codes. 241 is a needle position error, 256 means a hook did not return, and 257 means a trim blade did not retract. For 256 and 257, realign the black arm on the blue-tipped sensor under the machine and clear any thread from the heads."},{"q":"Why does my Ricoma stop for a thread break when the thread is not broken?","a":"That is a false thread break. Check the thread wraps the sensor wheel, clean the sensor with compressed air, and confirm the wheel sits in its flag. Turning Thread Broken Sensitivity to 0 is a test, not a fix."},{"q":"What file format does a Ricoma embroidery machine use?","a":"Ricoma tells customers to save from Chroma as \"Ricoma/Tajima (DST)\". Keep an editable copy in Chroma's own format, because DST cannot be re-edited cleanly."},{"q":"How often should I oil a Ricoma embroidery machine?","a":"Oil the rotary hook at the start of every day and again every 3-4 hours of running. Needle bars and reciprocator points are daily or every other day depending on model, and rails get white lithium grease when they look dry."},{"q":"Why does my Ricoma not read my USB stick?","a":"Large or exFAT/NTFS sticks often fail. Use 16 GB or less formatted FAT32, and unlock the embroidery status icon before loading a new design."}]},{"slug":"swf","name":"SWF","class":"commercial","origin":"South Korea (SunStar)","formats":"DST (Tajima T-code), SST (SWF native); panels also report ZSK and Barudan data errors","panel":"Older machines: LED alphanumeric or LCD panel with an SWF M-Setting key; E-series and later: OP box with screen, USB port and Error Information log","support":"https://stitch-it-support-site.web.app/","url":"https://easydigitizer.com/troubleshooter/swf","markdown":"https://easydigitizer.com/troubleshooter/swf.md","summary":"On SWF machines most stops come back to three things: the main shaft not parked at 100 degrees, thread wrapped in the hook (which throws 102 overload), and trimmer knives that did not return (103). Park the shaft on the red 100 mark, clear the hook and knives, and power-cycle. Frame limit codes 200-203 just mean the design ran past the set limit, and 650 means the USB stick is not FAT16-friendly.","models":[{"id":"model-e-t-single-head-e-t1501c-e-t1201c-compact-and-fu","name":"E-T single-head (E-T1501C, E-T1201C, compact and full size)","specs":{"Type":"Commercial single-head, 12 or 15 needles","Years":"E-series era to present","Field":"see the E-T manual for your frame set","Max speed":"1,200 rpm default maximum (compact, bridge and regular single-head E-series)","Panel":"OP box with screen and USB","Formats":"DST, SST"},"tags":["single-head","15-needle","12-needle","cap","tubular"],"summary":"The most common SWF in small shops. Error codes follow the standard SWF table (100s main shaft, 200s frame, 600s media, 700s memory, 900s communication). Typical failures are birdnests causing 102, trim knives not returning (103) and USB sticks not recognised (650).","manual":"https://cdn.shopify.com/s/files/1/1236/6284/files/E_Compact_User_Manual.pdf?v=1590179588","url":"https://easydigitizer.com/troubleshooter/swf#model-e-t-single-head-e-t1501c-e-t1201c-compact-and-fu"},{"id":"model-e-t-full-size-single-head","name":"E-T full-size single-head","specs":{"Type":"Commercial single-head, 15 needles","Years":"E-series era to present","Field":"see the full-size manual","Max speed":"1,200 rpm default maximum","Panel":"OP box with screen","Formats":"DST, SST"},"tags":["single-head","15-needle","cap"],"summary":"Same control logic as the compact with a larger field. The manual's troubleshooting chapter is symptom-based (bad color change, thread breaks, skipped stitches, trimming failure) and is the best guide for mechanical faults.","manual":"https://cdn.shopify.com/s/files/1/1236/6284/files/E_Series_Full_Size_User_Manual.pdf?v=1590179548","url":"https://easydigitizer.com/troubleshooter/swf#model-e-t-full-size-single-head"},{"id":"model-e-u-bridge-single-head","name":"E-U bridge single-head","specs":{"Type":"Bridge-type single-head","Years":"E-series era","Field":"see the bridge manual","Max speed":"1,200 rpm default maximum","Panel":"OP box","Formats":"DST, SST"},"tags":["single-head","bridge","large-field"],"summary":"Has an upper thread holder solenoid above the needle bar; a dead holder solenoid or blown F3 fuse causes thread pull-outs after trims.","manual":"https://cdn.shopify.com/s/files/1/1236/6284/files/Single_Series_MEE.pdf?v=1590179650","url":"https://easydigitizer.com/troubleshooter/swf#model-e-u-bridge-single-head"},{"id":"model-e-dual-function","name":"E Dual Function","specs":{"Type":"Multi-head with two head types (e.g. embroidery plus cording/sequin)","Years":"E-series era","Field":"see the dual function manual","Max speed":"per machine parameter","Panel":"OP box with 10-entry error log","Formats":"DST, SST"},"tags":["multi-head","cording","sequin"],"summary":"Uses the same error numbering as the single-heads, including valve (107) and air pressure (108) errors for the pneumatic devices.","manual":"https://cdn.shopify.com/s/files/1/1236/6284/files/Dual_Series_Opertion_Manual.pdf?v=1590180507","url":"https://easydigitizer.com/troubleshooter/swf#model-e-dual-function"},{"id":"model-e-series-multi-head-2-4-6-8-heads-compact-6-head","name":"E-series multi-head (2, 4, 6, 8 heads; compact 6-head)","specs":{"Type":"Commercial multi-head","Years":"E-series era","Field":"see the E-series multi-head manual","Max speed":"per machine parameter","Panel":"OP box","Formats":"DST, SST"},"tags":["multi-head","15-needle","cap"],"summary":"All heads share one trim linkage and one trim sensor, so a birdnest on one head gives error 103 for the whole machine. The trim plunger collecting grease is a classic multi-head fault.","manual":"https://cdn.shopify.com/s/files/1/1236/6284/files/E_Series_Multi_Head_Manual.pdf?v=1590180091","url":"https://easydigitizer.com/troubleshooter/swf#model-e-series-multi-head-2-4-6-8-heads-compact-6-head"},{"id":"model-mas-12-and-mas-15","name":"MAS-12 and MAS-15","specs":{"Type":"Compact single-head, 12 (MAS-12) or 15 (MAS-15) needles","Years":"recent","Field":"MAS-12: 360 x 230 mm tubular; wide cap frame 360 x 75 mm; semi-wide cap 180 x 83 mm","Max speed":"MAS-12: 1,000 rpm","Panel":"OP box with USB memory stick input","Formats":"DST, SST"},"tags":["single-head","12-needle","15-needle","cap","compact"],"summary":"Brushless main motor and stepper frame motors. Uses the same code table as larger SWFs; in this manual 109 is listed as an AC line (power) error.","manual":"https://www.manualslib.com/manual/2326804/Swf-Mas-12.html?page=70","url":"https://easydigitizer.com/troubleshooter/swf#model-mas-12-and-mas-15"},{"id":"model-sb-series-and-k-ks-kx-multi-heads","name":"SB series and K / KS / KX multi-heads","specs":{"Type":"Commercial multi-head (also covers DM, K-series and multi-head E on the same manual)","Years":"various","Field":"see the SB series manual","Max speed":"per machine parameter","Panel":"OP box with USB and network","Formats":"DST, SST"},"tags":["multi-head","network","sequin"],"summary":"Largest published SWF code table (main shaft, frame, color change, encoder, media, network, USB, memory, sequin and CAN communication codes).","manual":"https://www.manualslib.com/manual/1573541/Swf-Sb-Series.html?page=156","url":"https://easydigitizer.com/troubleshooter/swf#model-sb-series-and-k-ks-kx-multi-heads"},{"id":"model-ma-6-and-other-compact-older-lines-man-12-a-b-c-","name":"MA-6 and other compact/older lines (MAN-12, A, B, C, HC, UI)","specs":{"Type":"Compact single-heads and older series","Years":"various","Field":"see model manual","Max speed":"MA-6: 1,000 rpm default maximum","Panel":"varies by generation","Formats":"DST, SST"},"tags":["single-head","6-needle","older"],"summary":"The MA-6 shares the E-series parameter set with lower speed limits (jump speed default 650 rpm). Older series have their own manuals in the Stitch It library.","manual":"https://stitch-it-support-site.web.app/","url":"https://easydigitizer.com/troubleshooter/swf#model-ma-6-and-other-compact-older-lines-man-12-a-b-c-"}],"codes":[{"id":"code-100","code":"100","message":"Main shaft motor stop position error","meaning":"The machine stopped with the main shaft somewhere other than 100 degrees.","fix":"Turn the shaft with the lever or wheel until the red 100 mark lines up, then power-cycle.","models":"All E-series, MAS, SB","source":"SB series manual; MAS-12 manual; E-T compact manual","url":"https://easydigitizer.com/troubleshooter/swf#code-100"},{"id":"code-101","code":"101","message":"Main shaft motor driver error","meaning":"The main motor driver reported a fault. Dealer experience: usually thread jammed in the hook.","fix":"Clear any thread from the hook, then switch the main power off and on. Repeated 101 needs a technician to check the driver.","models":"All","source":"SB series manual; Stitch It \"Errors 102 & 103\"","url":"https://easydigitizer.com/troubleshooter/swf#code-101"},{"id":"code-102","code":"102","message":"Main shaft motor overload","meaning":"The main shaft could not turn freely: thread wrapped in the hook, a bad needle bar drive, or thread tangled during a trim.","fix":"Cut away the nest under the needle plate, pull and clean the bobbin case, reset bobbin tension, check the hook on every head, then power-cycle. Reset top pre-tension and main tension before sewing.","models":"All","source":"SB series manual; MAS-12 manual; Stitch It \"Errors 102 & 103\"","url":"https://easydigitizer.com/troubleshooter/swf#code-102"},{"id":"code-103","code":"103","message":"No trimming system recovery / Trimming return","meaning":"The trim sensor did not see the knives return after a trim. Usually thread under the fixed knife or grease on the trim plunger.","fix":"Pull the needle plates, swing the moving knife out and clear thread under the fixed knife. Check the under-thread presser is not bent up. Wipe grease off the trim plunger and cam groove, oil the plunger, then run the trim solenoid test until you hear two clicks.","models":"All, especially multi-heads","source":"Stitch It \"Errors 102 & 103\"; SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-103"},{"id":"code-104","code":"104","message":"Start switch error","meaning":"The start button was held or stuck when the machine powered on.","fix":"Release the button and check it is not shorted at its connector.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-104"},{"id":"code-105","code":"105","message":"Stop switch error","meaning":"The stop button was held or stuck at power-on.","fix":"Release it and check its connector.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-105"},{"id":"code-107","code":"107","message":"Valve error","meaning":"A pneumatic valve is open.","fix":"Check the valve and air device (sequin/boring).","models":"Machines with air devices","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-107"},{"id":"code-108","code":"108","message":"Air pressure error","meaning":"Supply air pressure is below the required level for the sequin device.","fix":"Check the compressor, regulator and hoses.","models":"Sequin-equipped","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-108"},{"id":"code-109","code":"109","message":"Pulley ratio error (AC line error on MAS-12)","meaning":"The set pulley ratio does not match the machine; on MAS-12 the same number is a power supply or power measuring circuit fault.","fix":"Have a technician check the pulley ratio setting, or on MAS-12 the incoming power and circuit.","models":"SB, E-T compact; MAS-12","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-109"},{"id":"code-110","code":"110","message":"AC line error","meaning":"A fault on the joint board.","fix":"Technician to replace the joint board.","models":"SB, E-T compact","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-110"},{"id":"code-200","code":"200","message":"(+X) frame limit","meaning":"The frame hit the +X limit.","fix":"Jog the frame in the -X direction and re-centre the design.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-200"},{"id":"code-201","code":"201","message":"(-X) frame limit","meaning":"The frame hit the -X limit.","fix":"Jog the frame in the +X direction.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-201"},{"id":"code-202","code":"202","message":"(+Y) frame limit","meaning":"The frame hit the +Y limit.","fix":"Jog the frame in the -Y direction.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-202"},{"id":"code-203","code":"203","message":"(-Y) frame limit","meaning":"The frame hit the -Y limit.","fix":"Jog the frame in the +Y direction.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-203"},{"id":"code-204","code":"204","message":"X-axis driver error","meaning":"The X drive reported a fault.","fix":"Power-cycle. If it returns, a technician should test the X driver board and motor.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-204"},{"id":"code-205","code":"205","message":"Y-axis driver error","meaning":"The Y drive reported a fault.","fix":"Power-cycle; repeat errors need the Y driver and motor checked.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-205"},{"id":"code-206","code":"206","message":"Wiper return error","meaning":"The wiper did not return.","fix":"Free or repair the wiper mechanism.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-206"},{"id":"code-207","code":"207","message":"Trimmer return error","meaning":"The trimmer motor or solenoid did not return.","fix":"Clear thread from the knives and repair the trimmer mechanism.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-207"},{"id":"code-300","code":"300","message":"Needle bar stop position error","meaning":"After a color change the needle bar did not land in position.","fix":"Turn the needle bar by hand, feel for a tight spot, and set it on a needle position.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-300"},{"id":"code-400","code":"400","message":"Main shaft encoder A error","meaning":"Signal problem on encoder channel A.","fix":"Check the encoder cable and power-cycle.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-400"},{"id":"code-401","code":"401","message":"Main shaft encoder Z error","meaning":"Signal problem on encoder channel Z (the once-per-turn signal).","fix":"Check the encoder cable and power-cycle.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-401"},{"id":"code-501","code":"501","message":"Repeat work setting error","meaning":"The X count times Y count in repeat work is over 99.","fix":"Lower the repeat counts so their product is under 99.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-501"},{"id":"code-600","code":"600","message":"No diskette","meaning":"No floppy disk in the drive.","fix":"Insert a disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-600"},{"id":"code-601","code":"601","message":"No sectors on the diskette","meaning":"The disk is unformatted or in another format.","fix":"Format or swap the disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-601"},{"id":"code-602","code":"602","message":"No design data in the diskette","meaning":"No embroidery design on the disk.","fix":"Use a disk with designs saved in a machine format.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-602"},{"id":"code-603","code":"603","message":"Remove the write protect tab","meaning":"The disk is write-protected during a copy.","fix":"Slide the write-protect tab off.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-603"},{"id":"code-604","code":"604","message":"Diskette damaged","meaning":"The disk is damaged.","fix":"Format or replace it.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-604"},{"id":"code-605","code":"605","message":"Insufficient memory capacity (disk)","meaning":"Not enough free space on the disk for the copy.","fix":"Use a new disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-605"},{"id":"code-606","code":"606","message":"Diskette removed from FDD","meaning":"The disk was pulled out mid-operation.","fix":"Reinsert it and restart the job.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-606"},{"id":"code-607","code":"607","message":"Bad sector during reading","meaning":"Bad sector on read.","fix":"Format or replace the disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-607"},{"id":"code-608","code":"608","message":"Bad sector during writing","meaning":"Bad sector on write.","fix":"Format or replace the disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-608"},{"id":"code-609","code":"609","message":"Diskette error, unknown cause","meaning":"Unexplained disk error.","fix":"Format or replace the disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-609"},{"id":"code-610","code":"610","message":"Diskette error","meaning":"General disk error.","fix":"Format or replace the disk.","models":"Floppy-drive machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-610"},{"id":"code-611","code":"611","message":"ZSK design error","meaning":"Problem reading a ZSK-format design.","fix":"Re-save the design in DST or SWF format and reload.","models":"All","source":"SB series manual; Dual Function manual","url":"https://easydigitizer.com/troubleshooter/swf#code-611"},{"id":"code-612","code":"612","message":"BARUDAN design error","meaning":"Problem reading a Barudan-format design.","fix":"Re-save in DST or SWF format and reload.","models":"All","source":"SB series manual; Dual Function manual","url":"https://easydigitizer.com/troubleshooter/swf#code-612"},{"id":"code-613","code":"613","message":"Bad sector error","meaning":"Media sector error.","fix":"Replace or reformat the media.","models":"All","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-613"},{"id":"code-614","code":"614","message":"Operating program install error","meaning":"The program file to install is missing or misnamed.","fix":"Check the program file name matches what the machine expects (the Dual Function manual names it swf_tb.bin).","models":"All","source":"SB series manual; Dual Function manual","url":"https://easydigitizer.com/troubleshooter/swf#code-614"},{"id":"code-630","code":"630","message":"Error found in the read data","meaning":"Data read through the tape reader is corrupt.","fix":"Re-read the tape.","models":"Tape-reader machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-630"},{"id":"code-640","code":"640","message":"Network device error","meaning":"Network devices are not connected.","fix":"Check the network cable and device status.","models":"Networked machines","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-640"},{"id":"code-650","code":"650","message":"USB error","meaning":"The USB driver is not ready or the stick's file system is not supported.","fix":"Reformat the stick as FAT16 (FAT), plug it straight into the OP box (no hub or extension), and try a major-brand stick.","models":"All USB machines","source":"SB series manual; E-T compact manual","url":"https://easydigitizer.com/troubleshooter/swf#code-650"},{"id":"code-700","code":"700","message":"No embroidery data in memory","meaning":"The memory has no design.","fix":"Load a design from USB or disk.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-700"},{"id":"code-701","code":"701","message":"Insufficient memory capacity","meaning":"Not enough memory to copy the design in.","fix":"Delete unneeded designs.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-701"},{"id":"code-702","code":"702","message":"100 memory rooms are full","meaning":"All design slots are used.","fix":"Delete unneeded designs.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-702"},{"id":"code-703","code":"703","message":"Error in design memory system","meaning":"A copy or delete between memories failed.","fix":"Press Reset or power-cycle.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-703"},{"id":"code-704","code":"704","message":"Bad memory battery","meaning":"The backup battery ran flat while powered off, so stitch count and frame position were not kept.","fix":"Have the dealer replace the battery; if it keeps happening the CPU board may need replacing.","models":"All","source":"SB series manual; Dual Function manual","url":"https://easydigitizer.com/troubleshooter/swf#code-704"},{"id":"code-801","code":"801","message":"Sequin design error","meaning":"The sequin design has an error.","fix":"Fix the design's sequin commands.","models":"Sequin-equipped","source":"SB series manual","url":"https://easydigitizer.com/troubleshooter/swf#code-801"},{"id":"code-900","code":"900","message":"Communication error 0","meaning":"CAN bus messages between boards are not arriving regularly.","fix":"Check the cables and power-cycle.","models":"MAS-12, Dual Function","source":"MAS-12 manual; Dual Function manual","url":"https://easydigitizer.com/troubleshooter/swf#code-900"},{"id":"code-901","code":"901","message":"MC1 communications error / Comm. error 1","meaning":"CAN communication fault.","fix":"Check cables and power-cycle.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-901"},{"id":"code-902","code":"902","message":"MC2 communications error / Comm. error 2","meaning":"CAN communication fault.","fix":"Check cables and power-cycle.","models":"All","source":"SB series manual; MAS-12 manual","url":"https://easydigitizer.com/troubleshooter/swf#code-902"},{"id":"code-903-915","code":"903-915","message":"Comm. error 3 to 15","meaning":"CAN communication faults on other board addresses.","fix":"Power-cycle; if a number repeats, have a technician trace that board's cable.","models":"MAS-12, Dual Function","source":"MAS-12 manual; Dual Function manual","url":"https://easydigitizer.com/troubleshooter/swf#code-903-915"},{"id":"code-952","code":"952","message":"Unsupported disk format or I/O error","meaning":"The USB file system is not supported (lettering).","fix":"Reformat the stick as FAT16.","models":"E-T single-heads","source":"E-T compact manual","url":"https://easydigitizer.com/troubleshooter/swf#code-952"},{"id":"code-953","code":"953","message":"Key disk should be initialized","meaning":"The USB lock key for lettering is not inserted.","fix":"Insert the correct USB lock key.","models":"E-T single-heads","source":"E-T compact manual","url":"https://easydigitizer.com/troubleshooter/swf#code-953"},{"id":"code-954","code":"954","message":"Wrong key value","meaning":"The USB lock key does not match this model.","fix":"Use the lock key issued for this machine.","models":"E-T single-heads","source":"E-T compact manual","url":"https://easydigitizer.com/troubleshooter/swf#code-954"}],"problems":[{"id":"fix-error-102-overload-after-a-birdnest","title":"Error 102 overload after a birdnest","symptoms":["birdnest","motor","bobbin"],"causes":"thread wrapped in the hook, bobbin seated wrong, dirty bobbin case, wrong bobbin tension","steps":["Power off and cut the nest out from under the needle plate.","Remove the bobbin case, take out the bobbin and clean lint from the case.","Reinsert the bobbin correctly and reset bobbin tension.","Reset top pre-tension, then main tension.","Turn the shaft back to the red 100 mark and power on."],"callTech":"102 returns with a clean hook (needle bar drive or driver fault), or the driveline was knocked off its factory marks.","url":"https://easydigitizer.com/troubleshooter/swf#fix-error-102-overload-after-a-birdnest"},{"id":"fix-error-103-thread-not-trimming","title":"Error 103 / thread not trimming","symptoms":["trimmer","birdnest","sensor"],"causes":"thread under the fixed knife, bent under-thread presser, grease on the trim plunger, worn fixed knife, failed trim solenoid, blown fuse","steps":["Remove the needle plates and swing the moving knife out. Clear thread and lint from under the fixed (SWF-engraved) knife.","Check the thin under-thread presser is not bent up.","On multi-heads, move the knife shaft under the table fully left then back right and confirm the trim sensor flag lines up and its LED lights.","Wipe grease off the plunger and the cam groove, oil the plunger and its lever.","Run Machine Test > Trim Sol. Test and listen for two clicks each time (fire, then drop back).","Turn heads off and run a few manual trims while watching the knives."],"callTech":"the solenoid does not fire, the fixed knife is nicked, or fuses F1/F3 on the joint board keep blowing.","url":"https://easydigitizer.com/troubleshooter/swf#fix-error-103-thread-not-trimming"},{"id":"fix-upper-thread-breaking","title":"Upper thread breaking","symptoms":["thread","needle","tension"],"causes":"wrong or damaged needle, needle in wrong, dense stitching, poor or right-twist thread, tension too high, burr in the thread path, dry hook, timing","steps":["Change the needle and install it correctly; use a size that suits the thread.","Use quality left-twist (Z) embroidery thread; right-twist thread unravels on SWF hooks.","Lower top tension and balance it against the bobbin.","Check for burrs at the presser foot, needle plate hole, head guides and tension discs.","Oil the hook raceway.","If it breaks in the same spot every time, fix the stitch density in the design."],"callTech":"breaks continue after the above (hook timing, lower dead point, hook clearance 0.5-0.7 mm).","url":"https://easydigitizer.com/troubleshooter/swf#fix-upper-thread-breaking"},{"id":"fix-skipped-stitches","title":"Skipped stitches","symptoms":["needle","timing","tension"],"causes":"bent or wrong needle, timing off, damaged hook point, weak presser foot spring, fabric flagging","steps":["Replace the needle and check it is in straight.","Check top thread feeds freely and take-up spring stroke is not excessive.","Make sure the presser foot holds the fabric down."],"callTech":"the hook point is damaged or needle-hook timing is off.","url":"https://easydigitizer.com/troubleshooter/swf#fix-skipped-stitches"},{"id":"fix-loose-or-uneven-stitch-tension","title":"Loose or uneven stitch tension","symptoms":["tension","looping","bobbin"],"causes":"dirt in the tension discs, weak bobbin tension, dirty bobbin case spring, poor thread, dry hook","steps":["Clean the main and sub tension discs on the tension plate.","Clean the bobbin case and spring and reset bobbin tension.","Oil the hook raceway.","Change to better thread."],"callTech":"tension still varies with clean parts (timing).","url":"https://easydigitizer.com/troubleshooter/swf#fix-loose-or-uneven-stitch-tension"},{"id":"fix-needle-breaks","title":"Needle breaks","symptoms":["needle","timing"],"causes":"bent or poor needle, needle too small, needle touching hook point or needle plate hole","steps":["Replace with a quality DBxK5 needle sized for the fabric.","Check the needle plate is screwed down tight.","Make sure the needle is fully seated and facing correctly."],"callTech":"the needle strikes the hook or the needle bar position needs adjusting.","url":"https://easydigitizer.com/troubleshooter/swf#fix-needle-breaks"},{"id":"fix-puckering","title":"Puckering","symptoms":["puckering","tension","hoop"],"causes":"tension too high, presser foot pressing too hard, needle too large for the thread","steps":["Lower top tension.","Fit a lighter presser foot spring if fitted with a heavy one.","Match needle to thread (SWF needle holes suit about #9-#14 DBxK5).","Hoop firmly with the right backing."],"callTech":"puckering stays with balanced tension and a fresh needle.","url":"https://easydigitizer.com/troubleshooter/swf#fix-puckering"},{"id":"fix-bad-color-change-error-300","title":"Bad color change / error 300","symptoms":["colour-change","motor"],"causes":"shaft not at 100, take-up lever out of line, needle position signal not sensed, blown color change fuse","steps":["Set the main shaft back to 100 degrees.","Run a manual color change and check the panel shows a normal needle position.","Look along the take-up levers; a lever out of line needs adjusting to match the others.","Turn the needle bar by hand and feel for binding."],"callTech":"fuse F3 on the joint board blows or the color change motor does not move.","url":"https://easydigitizer.com/troubleshooter/swf#fix-bad-color-change-error-300"},{"id":"fix-thread-pulls-out-after-trims-long-tails","title":"Thread pulls out after trims / long tails","symptoms":["trimmer","thread"],"causes":"trimmed thread length setting, upper thread holder dirty or solenoid failed, picker position, too-short bobbin tail","steps":["Set the trimmed thread length to Medium (default) or Long if threads pull out; Short if tails show.","Clean the Velcro strip in the upper thread holder.","Check bobbin thread unwinds smoothly and the bobbin case spring is not too tight."],"callTech":"the holder solenoid or picker does not fire (check fuse F3).","url":"https://easydigitizer.com/troubleshooter/swf#fix-thread-pulls-out-after-trims-long-tails"},{"id":"fix-upper-thread-break-not-detected","title":"Upper thread break not detected","symptoms":["sensor","thread"],"causes":"dirty detector roller, poor tension plate connection, sensor setting at 0","steps":["Clean the thread detector roller and its bushing.","Run the Thread Sensing Test and watch each head's lamp.","Check the thread break sensor setting is not 0."],"callTech":"the tension plate circuit board fails the test.","url":"https://easydigitizer.com/troubleshooter/swf#fix-upper-thread-break-not-detected"},{"id":"fix-frame-limit-errors-200-203","title":"Frame limit errors 200-203","symptoms":["frame","hoop"],"causes":"design start point too close to the edge, design larger than the set limit, wrong frame type selected","steps":["Jog the frame back inside the limit.","Use the design trace; any red section of the outline means it will hit a limit.","Move the start point or choose a bigger frame.","Check the frame setting is Cap when sewing caps (it auto-rotates designs 180 degrees)."],"callTech":"the limits trip in the middle of the field (frame origin lost).","url":"https://easydigitizer.com/troubleshooter/swf#fix-frame-limit-errors-200-203"},{"id":"fix-usb-stick-not-recognised-650-952","title":"USB stick not recognised (650 / 952)","symptoms":["usb","file"],"causes":"wrong file system, extension cable or hub, worn port, off-brand stick","steps":["Format the stick FAT16 and copy only designs to it.","Plug directly into the OP box port and check its LED lights.","Try a major-brand stick.","Save designs as DST or SWF format."],"callTech":"no stick is ever recognised (port or board).","url":"https://easydigitizer.com/troubleshooter/swf#fix-usb-stick-not-recognised-650-952"},{"id":"fix-machine-will-not-run-at-all","title":"Machine will not run at all","symptoms":["power","motor"],"causes":"emergency stop pressed, blown fuse, loose main belt, shaft not at 100, frame outside limit, loose connector","steps":["Check the emergency stop is released.","Set the shaft to 100 degrees.","Check the power fuses (control box front) and the main motor fuse.","Check the main drive belt is tight and reseat connectors."],"callTech":"fuses blow again on power-up.","url":"https://easydigitizer.com/troubleshooter/swf#fix-machine-will-not-run-at-all"}],"maintenance":[{"interval":"Every 3-4 hours of running","task":"Put a small amount of oil on the hook raceway","notes":"Remove the bobbin case first. Too much oil in the hook causes trim faults and thread breaks."},{"interval":"Daily","task":"Blow lint out around the hook with compressed air","notes":"Power off first."},{"interval":"Daily (E-T full size)","task":"Fill the oil funnel","notes":"MAS-12 tank: fill when below the red line, about every 2 weeks."},{"interval":"Every 3 days","task":"Oil the needle plate lubrication holes / bed cover holes","notes":"Three holes on the E-T bed cover."},{"interval":"Weekly","task":"Oil the take-up lever guide rail","notes":""},{"interval":"Every 2-3 weeks","task":"Oil the joint between moving and fixed trim knives","notes":""},{"interval":"Periodically","task":"Grease the take-up lever cam and drive parts; check drive belt tension","notes":"Belt tension checked with a sound-wave tension gauge on E-T."},{"interval":"After oiling","task":"Run 2-3 minutes without stitching","notes":"Stops oil staining thread and fabric."},{"interval":"Oil type","task":"SWF spindle oil or ISO VG18","notes":"SWF does not cover damage from poor oiling."}],"manuals":[{"title":"Stitch It International SWF support library","url":"https://stitch-it-support-site.web.app/","note":"SWF's US distributor (swfemb.com redirects to Stitch It); manuals and parts books by series"},{"title":"E-T Compact single-head user manual (PDF)","url":"https://cdn.shopify.com/s/files/1/1236/6284/files/E_Compact_User_Manual.pdf?v=1590179588","note":"parameters, error table, USB FAQ"},{"title":"E-T full-size single-head user manual (PDF)","url":"https://cdn.shopify.com/s/files/1/1236/6284/files/E_Series_Full_Size_User_Manual.pdf?v=1590179548","note":"oiling chart and symptom-based troubleshooting"},{"title":"E Dual Function operation manual (PDF)","url":"https://cdn.shopify.com/s/files/1/1236/6284/files/Dual_Series_Opertion_Manual.pdf?v=1590180507","note":"error tables including 900-915"},{"title":"SWF Errors #102 & #103 (Stitch It dealer PDF)","url":"https://s3.amazonaws.com/helpscout.net/docs/assets/586fdcdb90336009736c3504/attachments/587189c790336009736c3cbd/211201974-Error-102-103.pdf","note":"birdnest, trim plunger and trim test procedure"},{"title":"SWF SB series user manual, error messages (ManualsLib copy)","url":"https://www.manualslib.com/manual/1573541/Swf-Sb-Series.html?page=156","note":"full numbered code table"},{"title":"SWF MAS-12 user manual, error display (ManualsLib copy)","url":"https://www.manualslib.com/manual/2326804/Swf-Mas-12.html?page=70","note":"MAS-12 codes, specs and oiling chart"}],"faq":[{"q":"What does SWF error 102 mean?","a":"It is a main shaft overload: the shaft could not turn freely. The SWF distributor says the usual cause is thread wrapped in the hook from a birdnest. Cut the nest out, clean and reseat the bobbin case, reset tensions, set the shaft to 100 and power-cycle."},{"q":"How do I fix SWF error 103?","a":"The trim knives did not return to their home position, so the trim sensor never reset. Pull the needle plates, clear thread from under the fixed knife, then clean grease off the trim plunger and oil it. Use the trim solenoid test to confirm it fires and drops back."},{"q":"What do SWF errors 200, 201, 202 and 203 mean?","a":"They are frame limit stops in +X, -X, +Y and -Y. Jog the frame back the opposite way, then trace the design and move it or use a larger frame before restarting."},{"q":"What are SWF errors 204 and 205?","a":"X-axis and Y-axis driver faults. Power-cycle first; if they come back, a technician needs to test the driver boards and frame motors."},{"q":"Why won't my SWF read my USB stick?","a":"SWF panels expect a FAT16 file system and a direct connection to the OP box. Reformat a small major-brand stick, avoid hubs and extension cables, and save designs as DST or SWF format."},{"q":"What file format does an SWF embroidery machine use?","a":"SWF machines read Tajima DST and save in either SWF format (.SST) or Tajima format (.DST). They also recognise ZSK and Barudan data and show error 611 or 612 if those files are bad."},{"q":"How often should I oil an SWF embroidery machine?","a":"Oil the hook raceway every 3-4 hours of running, the needle plate holes every three days, the take-up lever rail weekly and the trim knives every two to three weeks. Use SWF spindle oil or ISO VG18 and run the machine empty for a few minutes afterwards."}]},{"slug":"tajima","name":"Tajima","class":"commercial","origin":"Japan","formats":"DST (native), TBF (newer panels), Barudan and ZSK code formats selectable on older panels","panel":"TMBR-SC/TMBP-SC: colour LCD with function keys and jog dial; TMEZ-SC/TMEZ-KC/TMBP2: 12.1-inch touch panel; SAI: colour touch screen; TFKN/TEHX-C/TFHX: older LCD panels","support":"https://www.tajima.com/support/","url":"https://easydigitizer.com/troubleshooter/tajima","markdown":"https://easydigitizer.com/troubleshooter/tajima.md","summary":"Most Tajima stops are cleared by reading the code: green codes (1xx) are normal stops, red 2xx codes are operator or data problems you can fix at the machine, and red 3xx codes point to cards, motors or wiring and need your distributor. The fixes that solve most problems are: rethread and set tension (Tajima's manual gives about 120 to 140 g upper and 20 to 30 g bobbin), oil the rotary hook every 5 to 6 hours of running, and clean lint out of the hook and trimmer (ATH) every day. The code you will see most is 291, upper thread break.","models":[{"id":"model-tmez-tmez-sc-single-head-tmez-kc-multi-head","name":"TMEZ (TMEZ-SC single-head, TMEZ-KC multi-head)","specs":{"Type":"Commercial single-head (SC) and multi-head (KC, 2 to 8 heads)","Years":"Current line","Field":"450 × 360 mm or 450 × 500 mm per head on TMEZ-KC (depends on head interval)","Max speed":"1,200 rpm (TMEZ-SC); cap frame up to 1,000 rpm on TMEZ-KC","Panel":"12.1-inch TFT touch panel","Formats":"DST, TBF; LAN for DG16 by Pulse"},"tags":["i-TM","auto tension","single-head","multi-head","9/12/15-needle"],"summary":"The TMEZ line uses i-TM, which sets upper thread tension electronically instead of with tension knobs, plus a panel-adjustable presser foot (DCP) and a picker-free trimmer. Fewer tension complaints than older machines, but sensor and card faults (291 with \"TC sensor card\", 3xx codes) need a technician. The KC version adds a safety beam that stops the machine when something crosses the work area (code 2CE).","manual":"https://www.tajima.com/wp-content/uploads/2024/04/TMEZ-SC_E.pdf","url":"https://easydigitizer.com/troubleshooter/tajima#model-tmez-tmez-sc-single-head-tmez-kc-multi-head"},{"id":"model-tmbp-tmbr-tmbp-sc-tmbr-sc-tmbp2","name":"TMBP / TMBR (TMBP-SC, TMBR-SC, TMBP2)","specs":{"Type":"Commercial single-head, 6, 12 or 15 needles depending on version","Years":"About 2016 to present (TMBP2 is the current version)","Field":"14.2 × 19.7 in on TMBP2-SC (cubical frame)","Max speed":"Not published on the US distributor page","Panel":"Colour LCD with F-keys and jog dial (TMBR-SC/TMBP-SC); 12.1-inch touch screen (TMBP2)","Formats":"DST, TBF; USB memory, LAN"},"tags":["single-head","cap","tubular","15-needle","USB","LAN"],"summary":"The workhorse single-head in many US shops. Common stops are 291 (thread break), 225 (frame or software limit on caps), B04/BC5 (USB stick missing or full) and 3A6 (trimmer knife position). The manual lists separate oiling points for TMBR and TMBP heads, so use the right page.","manual":"https://docs.hic.us/service-documents/tmbp-tmbr-users-guide","url":"https://easydigitizer.com/troubleshooter/tajima#model-tmbp-tmbr-tmbp-sc-tmbr-sc-tmbp2"},{"id":"model-tmar-tmar-kc-tmar-vc","name":"TMAR (TMAR-KC, TMAR-VC)","specs":{"Type":"Commercial multi-head (up to 12 heads on TMAR-VC1512), 12 or 15 needles","Years":"Current line","Field":"450 × 360 mm per head (360 mm head interval)","Max speed":"Not published; varies with item and frame","Panel":"Not specified on the distributor page","Formats":"DST, TBF"},"tags":["multi-head","cap","3D foam","tubular"],"summary":"Aimed at cap and specialty work with a digitally controlled presser foot. On multi-heads, a 291 on one head stops all heads; know how to switch a bad head off so the others can keep running.","manual":null,"url":"https://easydigitizer.com/troubleshooter/tajima#model-tmar-tmar-kc-tmar-vc"},{"id":"model-sai","name":"SAI","specs":{"Type":"Compact commercial single-head, 8 needles","Years":"Current line","Field":"300 × 200 mm flat; 300 × 75 mm cap","Max speed":"800 spm","Panel":"Colour touch screen (about 3.5 × 6 in)","Formats":"DST via Tajima Writer Plus; LAN connection"},"tags":["compact","8-needle","cap","home-business"],"summary":"Tajima's entry machine. It runs slower than the big heads, so thread and needle issues are usually setup problems (wrong needle size, poor hooping) rather than speed.","manual":"https://docs.hic.us/service-documents/sai-operation-manual","url":"https://easydigitizer.com/troubleshooter/tajima#model-sai"},{"id":"model-tmcr-tmcr-vf-i-tm-version","name":"TMCR (TMCR-VF, i-TM version)","specs":{"Type":"Commercial multi-head","Years":"Current line","Field":"See the TMCR-VF series brochure on the Hirsch hub","Max speed":"Not published","Panel":"Not published","Formats":"DST, TBF"},"tags":["multi-head","i-TM"],"summary":"Tajima lists an i-TM (automatic tension) version of this multi-head. Its code list is not public; the 1xx/2xx/3xx scheme below is shared across current Tajima panels, but confirm unusual codes with your distributor.","manual":null,"url":"https://easydigitizer.com/troubleshooter/tajima#model-tmcr-tmcr-vf-i-tm-version"},{"id":"model-tfkn-older-flat-multi-head","name":"TFKN (older flat multi-head)","specs":{"Type":"Commercial multi-head, flat bed","Years":"About 2009 (manual M-KN09-E)","Field":"Depends on head count and interval","Max speed":"Set in 10 rpm steps on the panel; Tajima advises running at about 70% of maximum for the first month","Panel":"LCD panel with select and set keys","Formats":"Tajima T/T2 codes, Barudan (B) and ZSK (Z) code formats; floppy drive"},"tags":["multi-head","floppy","older","2xx codes"],"summary":"A common used multi-head. Floppy-drive codes (B01 to C01) show up a lot as drives age; a floppy-to-USB emulator is the usual fix.","manual":"https://silmaq.com.br/wp-content/uploads/downloads/MANUAIS/TAJIMA/Manual%20de%20Instru%C3%A7%C3%A3o/tfkn-panel-sop-m-kn09-e-2009-11.pdf","url":"https://easydigitizer.com/troubleshooter/tajima#model-tfkn-older-flat-multi-head"},{"id":"model-tehx-c-tfhx-older-multi-head","name":"TEHX-C / TFHX (older multi-head)","specs":{"Type":"Commercial multi-head (TFHX flat, TEHX-C cylinder)","Years":"About 2003 to 2004 (manual M-EFHX07-E)","Field":"Depends on model","Max speed":"Model dependent","Panel":"LCD panel","Formats":"DST; Barudan and ZSK code formats; floppy and serial input"},"tags":["multi-head","cylinder","older","floppy","serial"],"summary":"Older machines with the same three-digit code style. The manual explains how to cut a faulty head out of control (jumper on the tension base) so the rest keep sewing when one tension base card fails.","manual":"https://silmaq.com.br/wp-content/uploads/downloads/MANUAIS/TAJIMA/Manual%20de%20Instru%C3%A7%C3%A3o/tehx-and-tfhx-sop-m-efhx07-e-2004-01.pdf","url":"https://easydigitizer.com/troubleshooter/tajima#model-tehx-c-tfhx-older-multi-head"},{"id":"model-tmex-tmfx-tmlx-and-other-legacy-heads","name":"TMEX / TMFX / TMLX and other legacy heads","specs":{"Type":"Commercial single and multi-head (1990s to 2000s)","Years":"About 1993 to 2014 (parts lists on the Hirsch hub)","Field":"Model dependent","Max speed":"Model dependent","Panel":"LCD panels; many still use floppy drives","Formats":"DST"},"tags":["legacy","floppy","used-machine"],"summary":"We could not verify a public error list for these families. Use the symptom guides below and the code chart in your own manual.","manual":"https://docs.hic.us/service-documents","url":"https://easydigitizer.com/troubleshooter/tajima#model-tmex-tmfx-tmlx-and-other-legacy-heads"}],"codes":[{"id":"code-1b1","code":"1B1","message":"Frame stepping code","meaning":"Normal stop: the design contains a frame-step command.","fix":"Press Start or use frame back/forward to carry on. Nothing is broken.","models":"TMBR, TMBP, TFKN, TEHX","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1b1"},{"id":"code-1b2","code":"1B2","message":"Color change code","meaning":"Normal stop at a programmed color change or stop code.","fix":"Press Start. If you did not want the pause, check the needle sequence and stop settings.","models":"TMBR, TMBP, TFKN, TEHX","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1b2"},{"id":"code-1b3","code":"1B3","message":"End code","meaning":"Normal stop at the end code (end of design).","fix":"Unhoop and load the next item.","models":"TMBR, TMBP, TFKN, TEHX","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1b3"},{"id":"code-1b4","code":"1B4","message":"Thread trimming code","meaning":"Normal stop after a trim code in the design.","fix":"Press Start to continue.","models":"TMBR, TMBP, TFKN, TEHX","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1b4"},{"id":"code-1b6","code":"1B6","message":"Offset code","meaning":"Normal stop on an automatic offset code at a color change.","fix":"Press Start to continue.","models":"TMBR, TMBP, TFKN, TEHX","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1b6"},{"id":"code-1b8","code":"1B8","message":"Temporary stop code","meaning":"Normal stop on a temporary stop in the design.","fix":"Press Start to continue.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1b8"},{"id":"code-1c1","code":"1C1","message":"Stop switch","meaning":"The bar switch or stop switch was pressed while sewing, frame stepping or tracing.","fix":"Press Start to resume. Do not switch the power off while 1C1 is showing or you may lose your place in the design.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1c1"},{"id":"code-1c2","code":"1C2","message":"Manual ATH / needle bar","meaning":"Stop after a manual trim or needle bar operation.","fix":"Press Start or frame back/forward to continue.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1c2"},{"id":"code-1d1","code":"1D1","message":"All-head start","meaning":"Multi-head paused where all heads resume after a frame back.","fix":"Press Start to continue sewing.","models":"TMBR, TFKN, multi-heads","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1d1"},{"id":"code-1d2","code":"1D2","message":"Preset halt","meaning":"A preset stop count was reached.","fix":"Press E to clear. Change the preset halt setting if the stop is not wanted.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-1d2"},{"id":"code-oil","code":"OIL","message":"Preset halt (lubrication)","meaning":"Oiling reminder based on run time.","fix":"Oil the points shown in the manual, then press E.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-oil"},{"id":"code-211","code":"211","message":"Main shaft fixed position","meaning":"The main shaft stopped away from its home (fixed) position, or the home signal was lost.","fix":"Turn the main shaft back to its stop position and restart. If it keeps happening, the home sensor, encoder or belt needs checking by a technician.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-211"},{"id":"code-212","code":"212","message":"Needle bar lowered","meaning":"Something was moved while the needle bar was down (zigzag cording device on newer machines).","fix":"Raise the needle bar to the top first, then retry.","models":"TMBR, TFKN","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-212"},{"id":"code-221","code":"221","message":"Frame limit left","meaning":"The frame hit its travel limit moving left (-X).","fix":"Move the frame back by hand or with the jog keys so the design fits, then check design size and position.","models":"Models with frame limit switches","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-221"},{"id":"code-222","code":"222","message":"Frame limit right","meaning":"The frame hit its travel limit moving right.","fix":"Same as 221: bring the frame back inside the field and re-center the design.","models":"Models with frame limit switches","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-222"},{"id":"code-223","code":"223","message":"Frame limit front","meaning":"The frame hit its travel limit toward the front (+Y).","fix":"Same as 221.","models":"Models with frame limit switches","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-223"},{"id":"code-224","code":"224","message":"Frame limit rear","meaning":"The frame hit its travel limit toward the rear.","fix":"Same as 221.","models":"Models with frame limit switches","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-224"},{"id":"code-225","code":"225","message":"Embroidery space exceeded","meaning":"During trace or sewing the frame reached the hard limit or the software frame limit.","fix":"Press E, check the current frame position, re-center or shrink the design, or widen the software frame limit only if the frame really allows it.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-225"},{"id":"code-228","code":"228","message":"Table up/down with frame forward","meaning":"The table was raised or lowered while the frame sat at the front.","fix":"Move the frame to the rearmost position, then move the table.","models":"Cylinder and multi-head models","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-228"},{"id":"code-229","code":"229","message":"Stopped during power resume","meaning":"The machine stopped while running Power Resume.","fix":"Run Power Resume again.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-229"},{"id":"code-251","code":"251","message":"Lubrication oil low","meaning":"The automatic lubrication pump tank is low.","fix":"Fill the tank with Tajima TF oil or the equivalent grade.","models":"Models with auto lube","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-251"},{"id":"code-274","code":"274","message":"Presser foot error","meaning":"Fault in the motor-driven presser foot.","fix":"Power off and on. If it returns, the control card needs checking by a technician.","models":"TMBR","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-274"},{"id":"code-281","code":"281","message":"Needle position not found","meaning":"The machine could not find the target needle within 8 seconds of starting a color change.","fix":"Turn the color change to a needle so the display matches the actual needle, then restart. Repeats point to the needle position sensor.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-281"},{"id":"code-291","code":"291","message":"Upper thread break","meaning":"The upper thread break sensor tripped, or the tension base / TC sensor card is faulty.","fix":"Rethread that needle from the cone, check the needle and tension. If the thread is not actually broken and it keeps tripping on one needle, the sensor card needs replacing.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-291"},{"id":"code-293","code":"293","message":"Under thread break","meaning":"The bobbin thread break detector tripped.","fix":"Check the bobbin: thread left, wound evenly, threaded through the case spring. Replace the bobbin and restart.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-293"},{"id":"code-2b1","code":"2B1","message":"Network / serial device","meaning":"No response from the network or serial device (PC, TFD).","fix":"Check the cable and the PC or device settings, then send again.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b1"},{"id":"code-2b2","code":"2B2","message":"Code complement error","meaning":"Design data is corrupt (opposite moves in one stitch record).","fix":"Re-export the DST from your software and load it again.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b2"},{"id":"code-2b3","code":"2B3","message":"Data in end code","meaning":"Extra data was found inside the end code.","fix":"Re-export the design; fix it in the digitizing software.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b3"},{"id":"code-2b4","code":"2B4","message":"Function code error","meaning":"A function code is malformed (no stitch code where one is required).","fix":"Re-export the design and reload.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b4"},{"id":"code-2b5","code":"2B5","message":"Sequin data error","meaning":"Sequin codes are in the design that the machine cannot run.","fix":"Remove sequin codes or set up the sequin device correctly.","models":"TMBR, TMBP, TEHX","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b5"},{"id":"code-2b6","code":"2B6","message":"Serial interface not ready","meaning":"The serial port is not in communication mode.","fix":"Switch the serial interface to communication mode and resend.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b6"},{"id":"code-2b7","code":"2B7","message":"Data set not completed","meaning":"Start or frame forward was pressed before a design was set.","fix":"Select the design and complete data set, then start.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b7"},{"id":"code-2b8","code":"2B8","message":"Read-ahead buffer empty","meaning":"Design data is not arriving fast enough to keep up.","fix":"Lower the rpm while sewing; during frame forward, wait until the whole design is read.","models":"TFKN, TEHX-C","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b8"},{"id":"code-2b9","code":"2B9","message":"Memory write error","meaning":"Writing to machine memory failed.","fix":"Retry. If it repeats, the CPU or memory card needs checking.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2b9"},{"id":"code-2ba","code":"2BA","message":"Memory capacity exceeded","meaning":"Machine memory is full.","fix":"Delete designs you no longer need from memory.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2ba"},{"id":"code-2bb","code":"2BB","message":"Frame back limit","meaning":"You have backed up further than the machine allows.","fix":"Stop pressing frame back; restart from here or reload the design.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2bb"},{"id":"code-2bc","code":"2BC","message":"Design not available","meaning":"No design in memory, or you tried to delete or edit the design that is currently sewing.","fix":"Load a design; to delete the active one, set a different design first; do not edit during sewing.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2bc"},{"id":"code-2be","code":"2BE","message":"Start/end codes not paired","meaning":"Satin conversion, sequin, boring or low-speed codes are missing a start or end.","fix":"Fix the pairs in the data edit screen or in your software.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2be"},{"id":"code-2c1","code":"2C1","message":"Started during setting","meaning":"The machine was started while a data edit or needle bar selection screen was open (older panels: no needle bar selection made).","fix":"Finish or exit the setting screen, then start.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2c1"},{"id":"code-2c2","code":"2C2","message":"Option setting incorrect","meaning":"An optional device setting does not match the machine.","fix":"Check the option settings (for example the air pressure sensor setting for auto clamp frames).","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2c2"},{"id":"code-2c6","code":"2C6","message":"Bobbin changer running","meaning":"The machine was operated while the bobbin changer was moving.","fix":"Wait for the bobbin changer to finish.","models":"Models with bobbin changer","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2c6"},{"id":"code-2ce","code":"2CE","message":"Safety device","meaning":"A safety device (beam sensor or cover) stopped the machine.","fix":"Clear whatever is in the way, press E, then press Start.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2ce"},{"id":"code-2cf","code":"2CF","message":"Emergency stop","meaning":"The emergency stop switch is locked in.","fix":"Release the emergency stop switch.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2cf"},{"id":"code-2e2","code":"2E2","message":"Air pressure low","meaning":"Air pressure at the regulator dropped below the rated value.","fix":"Check the compressor, hoses and air supply.","models":"Models with air devices","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2e2"},{"id":"code-2e3","code":"2E3","message":"Power failed","meaning":"Power was lost while sewing (including emergency stop).","fix":"Turn the power on and run Power Resume so the design continues in the right place.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-2e3"},{"id":"code-b01","code":"B01","message":"Read/write error","meaning":"Reading or writing the USB memory (floppy on older panels) failed.","fix":"Copy the design to a new, freshly formatted USB stick and try again.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-b01"},{"id":"code-b03","code":"B03","message":"Write protect","meaning":"The floppy's write-protect tab is open.","fix":"Close the write-protect tab.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-b03"},{"id":"code-b04","code":"B04","message":"No media","meaning":"No USB memory (or floppy) is inserted.","fix":"Insert the USB stick fully.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-b04"},{"id":"code-bc1","code":"BC1","message":"Design not found","meaning":"The design you chose is not on the media or in the design spooler.","fix":"Check the file is really there; pick another design.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-bc1"},{"id":"code-bc2","code":"BC2","message":"File name exists","meaning":"A file with the same name is already on the USB memory.","fix":"Rename the design before saving.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-bc2"},{"id":"code-bc5","code":"BC5","message":"Media full","meaning":"Not enough free space on the USB memory.","fix":"Use a stick with more free space or delete old files.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-bc5"},{"id":"code-bf1","code":"BF1","message":"IP address not obtained","meaning":"The network connection could not get an address from the DNS server.","fix":"Check the IP settings file and that the PC/server is running.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-bf1"},{"id":"code-bf2","code":"BF2","message":"IP settings file error","meaning":"The network settings file has an error.","fix":"Correct the IP settings file.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-bf2"},{"id":"code-5c1","code":"5C1","message":"Frame origin memory","meaning":"Frame origin memory was not done after a software install, or was interrupted.","fix":"Run Frame Origin Memory.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-5c1"},{"id":"code-c01","code":"C01","message":"Floppy drive fault","meaning":"The floppy drive does not work.","fix":"Check the drive connector; replace the drive or fit a USB floppy emulator.","models":"TFKN, TEHX","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-c01"},{"id":"code-ce1","code":"CE1","message":"Serial speed mismatch","meaning":"The serial device and the machine use different communication speeds.","fix":"Set the same baud rate on both.","models":"TEHX-C, TFHX","source":"TEHX-C/TFHX manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-ce1"},{"id":"code-311","code":"311","message":"Encoder A signal","meaning":"The main shaft encoder signal did not change for 5 seconds; motor or belt failure.","fix":"Power off and turn the shaft by hand to check for a jam. If it turns freely, call a technician to check the encoder, motor and belt.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-311"},{"id":"code-312","code":"312","message":"Encoder Z signal","meaning":"The main shaft home signal did not change while running.","fix":"Press E. If it returns, the main shaft motor or photo-interrupter card needs service.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-312"},{"id":"code-316","code":"316","message":"Main shaft driver","meaning":"Main shaft motor or driver error.","fix":"Power off and on. If it returns, call a technician.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-316"},{"id":"code-321","code":"321","message":"Frame driver","meaning":"The frame driver reported an error.","fix":"Power off and on; repeats need a technician.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-321"},{"id":"code-322","code":"322","message":"X-axis driver","meaning":"X-axis frame driver abnormality.","fix":"Power off and on (or wake from sleep). If it returns, a card or driver needs replacing.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-322"},{"id":"code-323","code":"323","message":"Y-axis driver","meaning":"Y-axis frame driver abnormality.","fix":"Same as 322.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-323"},{"id":"code-32c","code":"32C","message":"X-axis travel incomplete","meaning":"The frame did not finish an X move.","fix":"Power off and on; check nothing blocks the frame. Repeats need a technician.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-32c"},{"id":"code-32d","code":"32D","message":"Y-axis travel incomplete","meaning":"The frame did not finish a Y move.","fix":"Same as 32C.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-32d"},{"id":"code-331","code":"331","message":"Bobbin changer error","meaning":"Abnormal signal from the bobbin changer.","fix":"Reset, run the changer by hand and adjust where it binds.","models":"Models with bobbin changer","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-331"},{"id":"code-354","code":"354","message":"Motor overcurrent","meaning":"Color change, ATH, sequin or cording motor drew too much current.","fix":"Power off and on, lower the rpm. Repeats need the head card checked.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-354"},{"id":"code-376","code":"376","message":"Presser foot position","meaning":"The presser foot is not where it should be.","fix":"Power off and on. Repeats need the control card checked.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-376"},{"id":"code-382","code":"382","message":"Needle position signal","meaning":"During a color change the needle position signal did not change for a second or more.","fix":"Check for a jammed needle case or thread caught in the color change. Repeats point to the color change motor or position sensor.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-382"},{"id":"code-383","code":"383","message":"Needle position abnormal","meaning":"Needle position is wrong, or no needle signal while running.","fix":"Make sure the needle count in the setup matches the machine. Repeats point to the needle position sensor.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-383"},{"id":"code-384","code":"384","message":"One-turn signal","meaning":"No one-revolution signal while the main shaft was running.","fix":"Call a technician to check the one-turn sensor.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-384"},{"id":"code-387","code":"387","message":"Color change motor sensor","meaning":"Color change motor encoder error.","fix":"Check the encoder wire of the color change motor (technician).","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-387"},{"id":"code-3a1","code":"3A1","message":"Trimmer driver","meaning":"The thread trimming driver reported an abnormality.","fix":"Call a technician to check the joint card and trimmer drive.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3a1"},{"id":"code-3a6","code":"3A6","message":"ATH knife position","meaning":"The movable trimmer knife did not return to the same retracted position.","fix":"Power off, clean thread and lint from the trimmer, and check the movable knife moves freely back to its home. Repeats need knife adjustment.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3a6"},{"id":"code-3a9","code":"3A9","message":"Thread holder overcurrent","meaning":"Upper thread holding motor overcurrent.","fix":"Clear thread wrapped around the holder, power off and on. Repeats need the head card checked.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3a9"},{"id":"code-3b5","code":"3B5","message":"Communication / power error","meaning":"Communication error inside the controller or a 280 V / 24 V supply fault; also wrong model chosen at software install.","fix":"Power off and on. If it stays, a technician must check harnesses, power supply cards and the software install.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3b5"},{"id":"code-3c1","code":"3C1","message":"Switch contact error","meaning":"Bad contact in the bar switch or start/stop switch, or a broken switch harness.","fix":"Power off and on without touching the bar switch. Repeats need the switch or harness replaced.","models":"All","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3c1"},{"id":"code-3d1","code":"3D1","message":"Backup battery low","meaning":"The memory backup battery voltage dropped.","fix":"Leave the machine powered on to recharge, then re-enter settings and designs if they were lost.","models":"TFKN","source":"TFKN manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3d1"},{"id":"code-3d6","code":"3D6","message":"Program / CPU error","meaning":"The software is not installed correctly or the CPU card has a fault.","fix":"Reinstall the software (distributor). If it persists, the CPU card needs checking.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3d6"},{"id":"code-3dc","code":"3DC","message":"Memory device error","meaning":"The internal memory device failed.","fix":"Power off and on, reinstall software; may need the memory module or CPU card replaced.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3dc"},{"id":"code-3de","code":"3DE","message":"External memory error","meaning":"The USB memory device is faulty.","fix":"Power off and on and try another USB stick. If all sticks fail, the CPU card needs checking.","models":"TMBR, TMBP","source":"TMBR-SC/TMBP-SC manual","url":"https://easydigitizer.com/troubleshooter/tajima#code-3de"}],"problems":[{"id":"fix-upper-thread-keeps-breaking-291","title":"Upper thread keeps breaking (291)","symptoms":["thread","tension","needle"],"causes":"tension too tight, poor or old thread, needle turned or bent, dry or dirty rotary hook, many tiny stitches in the design, fabric flagging, burr on the thread path","steps":["Rethread the needle from the cone, following every guide, and make sure the thread is seated between the tension discs.","Change the needle. Make sure the eye faces straight forward or a hair to the right, and that it is pushed fully up.","Check tension with a gauge: Tajima's TMBR/TMBP manual gives roughly 120 to 140 g for upper thread and 20 to 30 g for bobbin thread.","Clean and oil the rotary hook (raceway and oil hole). Run the machine idle a moment so oil spreads.","Try a better quality thread; a silicone thread lubricant helps metallic and old thread.","Look at where it breaks. If it is always the same spot in the design, remove stitches shorter than about 0.5 mm (Cleanup function or your software).","Hoop so the fabric just touches the needle plate. Lifted, bouncing fabric breaks thread.","Polish any burr you find on the needle plate hole, presser foot or hook point with fine abrasive, or replace the part."],"callTech":"breaks continue after all of the above, or you suspect hook timing, needle depth (lower dead point) or play in the needle bar case.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-upper-thread-keeps-breaking-291"},{"id":"fix-thread-break-sensor-stops-the-machine-but-thread-is-fine","title":"Thread break sensor stops the machine but thread is fine","symptoms":["sensor","thread"],"causes":"detection set too sensitive, thread not wrapped on the detector, dirty detector disc, faulty tension base / TC sensor card","steps":["Check the thread is wrapped correctly around the thread detection roller on the tension base.","Clean the detector disc and its slot of lint and wax.","Open the Thread Detection setting and raise the number of consecutive detections for the upper thread (1 is most sensitive, 4 least). Use the per-needle \"N\" setting if only one needle misbehaves.","On older multi-heads, if one head's tension base card has failed, the manual explains how to cut that head out of control so the others keep sewing."],"callTech":"a 291 keeps showing \"TC sensor card error\" or the needle bar moves even with the tension base switch at the bottom position.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-thread-break-sensor-stops-the-machine-but-thread-is-fine"},{"id":"fix-bobbin-thread-breaks-or-bobbin-runs-out-early-293","title":"Bobbin thread breaks or bobbin runs out early (293)","symptoms":["bobbin","tension"],"causes":"bobbin tension wrong, uneven winding, lint in bobbin case, deformed bobbin","steps":["Replace the bobbin with a fresh, evenly wound one.","Blow lint out of the bobbin case and hook area every day.","Check bobbin tension (about 20 to 30 g per the TMBR/TMBP manual) and adjust the case spring screw in small steps.","Throw away any bobbin that is bent; it can touch the needle and break it.","If 293 stops the machine with thread left, adjust the under-thread detection count and sensitivity in Thread Detection."],"callTech":"the bobbin case or hook shows wear grooves.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-bobbin-thread-breaks-or-bobbin-runs-out-early-293"},{"id":"fix-birdnest-under-the-throat-plate","title":"Birdnest under the throat plate","symptoms":["birdnest","tension","thread"],"causes":"upper thread out of the tension discs, thread not caught by the take-up lever, thread not held at start, flagging fabric","steps":["Stop the machine, cut the nest away from underneath, and remove the needle plate if needed to clear the hook.","Rethread the upper thread fully, including the take-up lever.","Check the thread is held properly after each trim (thread holder / upper thread lock).","Re-hoop tighter and add stabilizer so the fabric does not bounce.","Turn the main shaft by hand to confirm nothing is jammed before restarting."],"callTech":"the shaft does not turn freely after clearing (you may get 311 or 211).","url":"https://easydigitizer.com/troubleshooter/tajima#fix-birdnest-under-the-throat-plate"},{"id":"fix-needles-break","title":"Needles break","symptoms":["needle"],"causes":"thick or hard material, very dense design, wrong needle for the job, bent bobbin, hoop strike, vibration","steps":["Use a needle size and point that suits the fabric and thread.","Reduce density or remove unneeded underlay in the design.","Check the design fits the hoop with margin; set a software frame limit so the needle bar cannot hit the frame.","Replace any bent bobbin.","Level the machine and stand so it does not rock.","After a needle break, check the hook point and needle plate for burrs before sewing again."],"callTech":"the hook's needle guard is worn or the needle hits the hook.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-needles-break"},{"id":"fix-frame-limit-stops-221-to-225-and-designs-that-hit-the-ho","title":"Frame limit stops (221 to 225) and designs that hit the hoop","symptoms":["frame","hoop","registration"],"causes":"design too big for the frame, wrong frame type selected, start point off center, software frame limit too tight","steps":["Press E, move the frame back inside the field with the jog keys.","Trace the design before sewing to confirm it fits.","Make sure the frame type set on the panel matches the frame on the machine (and the cap rotation is set when you change to caps).","Use Software Frame Limit so the machine stops before the needle bar reaches the frame."],"callTech":"the frame hits a limit when it is clearly inside the field (possible origin or sensor fault).","url":"https://easydigitizer.com/troubleshooter/tajima#fix-frame-limit-stops-221-to-225-and-designs-that-hit-the-ho"},{"id":"fix-trimmer-does-not-cut-or-3a6","title":"Trimmer does not cut, or 3A6","symptoms":["trimmer","thread"],"causes":"lint and thread packed in the ATH, blunt knife, knife not returning to home, wrong ATH start timing","steps":["Power off, remove the needle plate and blow out the ATH area. Tajima lists this as a daily job.","Pull out any thread wrapped around the movable knife.","If thread tails pull out of the needle at the next start, adjust ATH start timing or picker-off timing (older panels) to leave a longer tail.","Clear 3A6 only after the knife moves freely back to its home."],"callTech":"the knife needs replacing or re-timing.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-trimmer-does-not-cut-or-3a6"},{"id":"fix-color-change-stalls-or-wrong-needle-281-382-383","title":"Color change stalls or wrong needle (281, 382, 383)","symptoms":["colour-change","sensor","motor"],"causes":"needle case jammed by thread or debris, needle count set wrong, needle position sensor fault","steps":["Power off and clear anything that blocks the needle case from sliding.","Turn the color change by hand to a needle so the panel display matches the real needle.","Check the number of needles in setup matches the machine."],"callTech":"382, 383 or 387 return after clearing.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-color-change-stalls-or-wrong-needle-281-382-383"},{"id":"fix-main-shaft-stops-out-of-position-211-311-312","title":"Main shaft stops out of position (211, 311, 312)","symptoms":["motor","timing","sensor"],"causes":"thread jam at the hook, loose or worn belt, encoder or sensor fault","steps":["Power off and turn the main shaft by hand. Clear any thread jam at the hook.","Return the shaft to its stop position and restart.","If it turns stiffly, do not force it."],"callTech":"the code returns, the belt is worn, or the shaft will not turn freely.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-main-shaft-stops-out-of-position-211-311-312"},{"id":"fix-usb-or-network-will-not-load-designs-b01-b04-bc1-bc5-bf1","title":"USB or network will not load designs (B01, B04, BC1, BC5, BF1, 2B1)","symptoms":["usb","file","network"],"causes":"bad or full USB stick, file not in a format the machine reads, network settings wrong","steps":["Try a different, small, freshly formatted USB stick.","Save the design as DST (or TBF from Tajima software) and keep the file name short.","For network loading, check the cable, then the IP settings file on the machine and the PC software settings."],"callTech":"every stick fails (3DE) or the network code returns after checking settings.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-usb-or-network-will-not-load-designs-b01-b04-bc1-bc5-bf1"},{"id":"fix-poor-finish-loops-or-puckering","title":"Poor finish, loops or puckering","symptoms":["looping","puckering","tension","speed"],"causes":"tension off, density wrong for the fabric, loose hooping, needle/thread/needle plate not matched, rpm too high","steps":["Set tension first (see above).","Re-hoop with the right backing.","Lower the rpm for small lettering and dense fills.","Use Satin Stitch or Backlash adjustments only after the physical setup is right."],"callTech":"take-up lever timing or drive belt tension is suspect.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-poor-finish-loops-or-puckering"},{"id":"fix-caps-sew-off-center-or-hit-the-frame","title":"Caps sew off-center or hit the frame","symptoms":["cap","frame","registration"],"causes":"frame type not changed on panel, design not rotated 180 degrees, design too tall for the cap field","steps":["When you mount the cap driver, change the frame type on the panel; this also handles the 180-degree design rotation.","Keep cap designs inside the cap field and trace before sewing.","Lower the rpm for caps."],"callTech":"the cap driver binds or makes noise.","url":"https://easydigitizer.com/troubleshooter/tajima#fix-caps-sew-off-center-or-hit-the-frame"}],"maintenance":[{"interval":"Every day","task":"Clean the ATH (trimmer) and rotary hook area","notes":"Brush or air; power off first. Daily per the TMBR/TMBP and TFKN manuals."},{"interval":"Every 5 to 6 hours of running","task":"Oil the rotary hook (oil hole and raceway)","notes":"TMBR/TMBP and TFKN interval. The older TEHX-C/TFHX manual says every 3 to 4 hours. Use Tajima TF oil or equivalent light spindle oil."},{"interval":"Once a week","task":"Oil inside the head: needle bars, needle bar drive shaft, presser foot shaft, connecting rods, wick","notes":"Remove the two front screws to reach the presser foot shaft on TMBR."},{"interval":"Once a week","task":"Oil the cylinder bed rotary hook shaft (TMBP)","notes":"Separate oiling points for TMBP heads."},{"interval":"Once a week","task":"Clean the case linear section and motor filters","notes":"TFKN schedule; power supply box filter too."},{"interval":"Every 2 weeks","task":"Clean X/Y drive system","notes":"TFKN and TEHX schedule."},{"interval":"Every 3 months","task":"Grease cams (presser foot cam and others listed) and inspect belts","notes":"Tajima asks you to consult the distributor before greasing. Check belt tension, wear and cracks."},{"interval":"Every 6 months","task":"Grease take-up lever cam, bevel gear, ATH cam and X/Y drive (TFKN list)","notes":"Mineral oil-based lithium grease or equivalent."},{"interval":"When OIL halt shows","task":"Oil the listed points and press E","notes":"The lubrication reminder interval can be set on many panels."},{"interval":"Machine unused for a long time","task":"Turn the power on regularly","notes":"Card backup batteries drain if power stays off for about a month."}],"manuals":[{"title":"Tajima support and distributor list","url":"https://www.tajima.com/support/","note":"find your official distributor by country (Hirsch Solutions for the USA)"},{"title":"Tajima FAQ","url":"https://www.tajima.com/faq/","note":"company and purchasing questions; no technical content"},{"title":"TMEZ-SC brochure (PDF)","url":"https://www.tajima.com/wp-content/uploads/2024/04/TMEZ-SC_E.pdf","note":"i-TM, DCP presser foot, needle options and speed"},{"title":"Hirsch technical support","url":"https://www.hsi.us/support","note":"US service tickets, phone support, links to manuals and training"},{"title":"Hirsch service documents hub","url":"https://docs.hic.us/service-documents","note":"TMBP/TMBR user's guide, SAI operation manual and legacy parts lists"},{"title":"TMBR-SC / TMBP-SC user's manual","url":"https://docs.hic.us/service-documents/tmbp-tmbr-users-guide","note":"full stop-code list, thread detection, jump convert, lubrication"},{"title":"SAI operation manual","url":"https://docs.hic.us/service-documents/sai-operation-manual","note":"Tajima SAI compact machine"},{"title":"Hirsch Tajima document hub","url":"https://docs.hic.us/tajima","note":"current brochures for TMEZ, TMBP2, TMAR, TMCR and SAI"},{"title":"TMEZ-KC at Hirsch","url":"https://www.hsi.us/tmez-kc","note":"multi-head specs and features"},{"title":"SAI at Hirsch","url":"https://www.hsi.us/sai","note":"compact single-head specs"},{"title":"TMBP2 at Hirsch","url":"https://www.hsi.us/tmbp","note":"single-head specs"},{"title":"TMAR-VC at Hirsch","url":"https://www.hsi.us/tmar-vc","note":"multi-head cap machine specs"}],"faq":[{"q":"What does Tajima error 291 mean?","a":"291 means the machine detected an upper thread break, or on some models that the tension base or TC sensor card has a fault. Rethread the needle shown, change the needle and check tension. If the thread is not broken and 291 keeps appearing on the same needle, the sensor card or the thread detection setting is the problem."},{"q":"What is the difference between green and red codes on a Tajima panel?","a":"On the TMBR/TMBP panel, green codes (the 1xx group and OIL) are normal stops such as end of design, stop codes or the oiling reminder. Red 2xx codes are abnormal stops you can usually fix at the machine. Red 3xx and some other codes come from cards, motors or communication and Tajima says to contact your distributor."},{"q":"How often should I oil a Tajima embroidery machine?","a":"For TMBR/TMBP and TFKN machines the rotary hook gets oil every 5 to 6 hours of running, and the head parts once a week. Older TEHX-C and TFHX machines call for hook oil every 3 to 4 hours. Use Tajima TF oil or an equivalent light spindle oil, and follow the OIL halt reminder when it appears."},{"q":"Why does my Tajima show 2B7?","a":"2B7 means you pressed start or frame forward before a design was set. Select the design, finish the data set step, and then start."},{"q":"What files does a Tajima machine read?","a":"Tajima machines read DST, Tajima's long-standing format, and newer panels also read TBF, which carries more function codes. Older TFKN and TEHX panels can also be switched to Barudan or ZSK code formats."},{"q":"How do I stop false thread break stops?","a":"Clean the detector disc and check the thread wraps it properly. Then raise the detection count in the Thread Detection setting, or set it per needle for the one needle that misbehaves. Do not set it to 0 for production; that is only for idling."},{"q":"Can a multi-head keep running if one head has a fault?","a":"Yes on many models. You can switch a head off from control, and the older TEHX-C/TFHX manual describes fitting a jumper on the tension base so a head with a failed card is ignored. Have the bad head repaired before the next big run."}]},{"slug":"zsk","name":"ZSK","class":"commercial","origin":"Germany","formats":"Z00 (native ZSK), DST (Tajima) and other common industrial codes, loaded by USB, network or bar code","panel":"T8 / T8-2 / T8-3 control unit: colour screen with L, R and U menu keys (touch on newer units), ZSK key and start/stop group","support":"https://www.zsk.de/en/download/zsk-anwenderhandbuecher.php","url":"https://easydigitizer.com/troubleshooter/zsk","markdown":"https://easydigitizer.com/troubleshooter/zsk.md","summary":"On a ZSK, clean and oil the rotary hook every day (one to two drops at about 8 o'clock on the hook track), check upper and bobbin tension at every shift change, and use DBxK5 needles turned slightly to the right. Thread breaks show on the T8 screen as a red \"Thread break\" status and on the head LED (fast flash = upper thread, slow flash = bobbin). ZSK does not publish a full numbered fault list; for numbered T8 faults that are not explained below, note the number and call ZSK service.","models":[{"id":"model-sprint-6-and-sprint-6-xl","name":"SPRINT 6 and SPRINT 6 XL","specs":{"Type":"Commercial single-head, tubular (free arm), flat and cap, 12 needles","Years":"about 2015–present","Field":"460 × 310 mm (SPRINT 6); 1,200 × 280 mm (SPRINT 6 XL)","Max speed":"1,200 spm (1,000 spm with sequin device)","Panel":"T8-2 control unit","Formats":"Z00, DST and other common industrial codes; USB, network, bar code"},"tags":["single-head","cap","tubular","12-needle"],"summary":"ZSK's compact single head with a very thin tubular arm. Most trouble is operator-side: hook not oiled daily, tension not checked after shift change, and designs loaded without optimization so trims and needle changes are missing.","manual":"https://www.zsk.de/pdf/sprint/user-manual-sprint-series.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-sprint-6-and-sprint-6-xl"},{"id":"model-sprint-7-sprint-7-l-and-sprint-7-xl","name":"SPRINT 7, SPRINT 7 L and SPRINT 7 XL","specs":{"Type":"Commercial single-head, 18 needles, tubular, flat and cap","Years":"current","Field":"460 × 310 mm (7), 600 × 400 mm (7 L), 1,400 × 400 mm (7 XL)","Max speed":"1,200 spm","Panel":"T8-2 control unit","Formats":"Z00, DST and other industrial codes"},"tags":["single-head","cap","tubular","18-needle","large-field"],"summary":"Eighteen-needle version with servo drives; the L and XL versions have hanging or above-mounted drives for big fields. On 18-needle tensioners, the thread also goes into the slot of the first tension bolt so it cannot slip out.","manual":"https://www.zsk.de/pdf/sprint/user-manual-sprint-series.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-sprint-7-sprint-7-l-and-sprint-7-xl"},{"id":"model-sprint-8","name":"SPRINT 8","specs":{"Type":"Commercial single-head, 18 needles","Years":"about 2021–present","Panel":"T8-2 / T8-3 control unit","Formats":"Z00, DST and other industrial codes"},"tags":["single-head","18-needle","current"],"summary":"The newest SPRINT. ZSK's product page gives few separate specs; maintenance and troubleshooting follow the general SPRINT/T8 documents.","manual":"https://www.zsk.de/pdf/sprint/user-manual-sprint-series.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-sprint-8"},{"id":"model-racer-racer-classic-racer-racer-ii-racer-xl","name":"RACER (RACER Classic, RACER, RACER II, RACER XL)","specs":{"Type":"Commercial multi-head, tubular, 1–12 heads","Years":"current","Field":"500 or 700 mm deep per head; RACER XL 700 × 700 mm per head","Needles":"12 (RACER), 18 (RACER II), 24 (RACER XL)","Panel":"T8 control unit","Formats":"Z00, DST and other industrial codes"},"tags":["multi-head","cap","tubular","12-needle","18-needle","24-needle"],"summary":"ZSK's tubular multi-head line, with 400 or 495 mm head spacing and an optional cap frame. Selective embroidery after a thread break means only the broken head sews back; if that is switched off, all heads re-sew the repair.","manual":"https://www.zsk.de/pdf/download/manual-anwendung/02-handbuecher_und_stickkoepfe/gb/02390v26-uma_tubular_arm-2019-04.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-racer-racer-classic-racer-racer-ii-racer-xl"},{"id":"model-challenger","name":"CHALLENGER","specs":{"Type":"Commercial flatbed multi-head, 10–15 heads, 9 or 12 needles","Years":"current","Max speed":"1,100 spm","Panel":"T8 control unit","Formats":"Z00, DST and other industrial codes"},"tags":["multi-head","flatbed","border frame","12-needle"],"summary":"Large flatbed machine for border frames and single frames. A frame limitation can be taught on the T8 so the pantograph stays inside a smaller area; if one is left set from an earlier job, designs stop with a frame-limitation message.","manual":"https://www.zsk.de/pdf/download/manual-anwendung/03-t8_bedieneinheit/gb/02421v10-t8-challenger_frame_limitation-31-08-2016.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-challenger"},{"id":"model-s-m-l-x-y-z-series-flatbed-multi-heads","name":"S, M, L, X, Y, Z series (flatbed multi-heads)","specs":{"Type":"Commercial flatbed multi-head, 1 to 56 heads, up to 12 needles","Years":"current and recent","Max speed":"up to 1,000 spm","Panel":"T8 control unit","Formats":"Z00, DST and other industrial codes"},"tags":["multi-head","flatbed","border frame","endless fabric"],"summary":"Production machines for border frames, single frames and continuous designs on roll goods. Pantograph offset is the classic complaint; ZSK lists adhesive spray on the table, loose belt clamps and loosely clamped material as causes.","manual":"https://www.zsk.de/pdf/download/manual-anwendung/02-handbuecher_und_stickkoepfe/gb/02394v26-uma_flat_emboidery-2019-04.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-s-m-l-x-y-z-series-flatbed-multi-heads"},{"id":"model-technical-embroidery-w-head-and-k-head-machines","name":"Technical embroidery, W-head and K-head machines","specs":{"Type":"Industrial special machines (W head for cord, ribbon, wire and fibre; K head for chenille moss and chain stitch)","Years":"current","Panel":"T8 control unit"},"tags":["technical embroidery","W head","K head","TFP","wire","chenille"],"summary":"Used for tailored fibre placement (carbon, glass, aramid), wire and sensor placement, cord and ribbon. ZSK's W-head start/end sequence guide explains how to start and end stitch runs (fixing stitches, short run stitches, an S-shaped run) to avoid Z-axis errors and the wire or fibre pulling out.","manual":"https://www.zsk.de/pdf/download/howto-t8/20230508-w-head-z-axis.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-technical-embroidery-w-head-and-k-head-machines"},{"id":"model-older-j-series-and-other-t8-retrofit-machines","name":"Older J-series and other T8-retrofit machines","specs":{"Type":"Older ZSK single and multi-heads (for example JAFA flatbeds) that ZSK manuals group with SPRINT and RACER","Panel":"T8 control unit on updated machines"},"tags":["legacy","multi-head","flatbed"],"summary":"ZSK's maintenance plan covers \"SPRINT, JAFA, RACER\" and the L–Z machines together, so the same oiling and greasing intervals apply. ZSK publishes no separate fault list for older J-series machines; use the symptom guide below and call ZSK service with the exact on-screen number.","manual":"https://www.zsk.de/pdf/download/manual-anwendung/05-wartung/gb/00012v60-gb-wartung_freiarm-flachbettmaschinen_-_2026-04-16.pdf","url":"https://easydigitizer.com/troubleshooter/zsk#model-older-j-series-and-other-t8-retrofit-machines"}],"codes":[{"id":"code-fault-42","code":"Fault 42","message":"Fault no. 42","meaning":"Appears during the first start-up after a replacement T8 computer is connected","fix":"Confirm it with R8 and carry on with the T8 replacement start-up steps","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-fault-42"},{"id":"code-fault-58","code":"Fault 58","message":"Fault no. 58","meaning":"Appears next in the same T8 computer replacement start-up","fix":"Confirm with R8, then insert the USB stick with the machine software and pantograph configuration","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-fault-58"},{"id":"code-fault-104","code":"Fault 104","message":"Fault no. 104","meaning":"Appears during the T8 computer replacement start-up","fix":"Confirm with R8 and install the ZSK machine software files from the USB stick","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-fault-104"},{"id":"code-fault-71","code":"Fault 71","message":"Fault no. 71","meaning":"Appears after the machine software is installed on a replacement T8","fix":"Confirm, choose \"Use default data\", then resume the switch-on operation","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-fault-71"},{"id":"code-fault-13001","code":"Fault 13001","message":"Control unit fault no. 13001","meaning":"Shown when you delete or insert a trim or function in the design editor","fix":"Confirm it, then store or overwrite the design and optimize with default values","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-fault-13001"},{"id":"code-red-status","code":"Red status","message":"Thread break","meaning":"A thread break was detected","fix":"Find the head with the flashing LED, rethread, and restart; the machine sews back the set number of stitches","models":"All T8 machines","source":"ZSK T8 quick reference guide","url":"https://easydigitizer.com/troubleshooter/zsk#code-red-status"},{"id":"code-red-status-b","code":"Red status","message":"Frame limitation","meaning":"The frame reached one of its travel limits","fix":"Re-centre the design so it fits the field, or reset a taught frame limitation to the maximum range (L7 Defaults, L8 Confirm)","models":"All T8 machines","source":"ZSK T8 quick reference guide, CHALLENGER frame limitation","url":"https://easydigitizer.com/troubleshooter/zsk#code-red-status-b"},{"id":"code-red-status-b-b","code":"Red status","message":"No design data available","meaning":"Start pressed before a design was selected","fix":"Load and select a design first","models":"All T8 machines","source":"ZSK T8 quick reference guide","url":"https://easydigitizer.com/troubleshooter/zsk#code-red-status-b-b"},{"id":"code-message","code":"Message","message":"No design on disk","meaning":"The T8 cannot see a design on the stick, often because the file name is too long","fix":"Rename the design to 8 characters or fewer","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-message"},{"id":"code-message-b","code":"Message","message":"Optimizing of too long stitches","meaning":"Constant speed was switched on while the design was loading","fix":"Turn constant speed off before loading, or accept the optimization","models":"All T8 machines","source":"ZSK T8 user manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-message-b"},{"id":"code-led-fast-flash","code":"LED fast flash","message":"Embroidery head LED flashes quickly","meaning":"Upper thread break on that head","fix":"Rethread the upper thread on that head and restart","models":"F / FA / FB heads","source":"ZSK FA/FB head manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-led-fast-flash"},{"id":"code-led-slow-flash","code":"LED slow flash","message":"Embroidery head LED flashes slowly","meaning":"Bobbin (lower) thread break or empty bobbin on that head","fix":"Replace or rethread the bobbin and restart","models":"F / FA / FB heads","source":"ZSK FA/FB head manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-led-slow-flash"},{"id":"code-led-steady","code":"LED steady","message":"Embroidery head LED on steady after a stop","meaning":"Upper and bobbin thread both broke on that head","fix":"Rethread both threads and restart; the LEDs reset once the machine restarts","models":"F / FA / FB heads","source":"ZSK FA/FB head manual","url":"https://easydigitizer.com/troubleshooter/zsk#code-led-steady"}],"problems":[{"id":"fix-upper-thread-keeps-breaking","title":"Upper thread keeps breaking","symptoms":["thread","tension","needle"],"causes":"knotted, old or loosely twisted thread, needle too small for the thread, tension too high, needle in wrong, rough guides or hook, design too dense","steps":["Rethread from the cone and check the thread runs freely off the cone (put a foam pad under a cone whose layers have slipped).","Fit a new DBxK5 needle pushed fully up, with the long groove facing slightly right, not straight forward. For rayon, turn it a little further right and test.","Match needle size to thread weight using the yarn and needle chart in ZSK's head manual; go up a size for thicker or metallic thread.","Set upper tension so about two thirds top thread and one third bobbin shows on the back.","Oil the rotary hook; a dry hook causes breaks.","Check the presser foot height; a foot set too high raises break rates.","Look at thread guides, hook and needle plate hole for burrs; polish or replace.","If breaks are in one dense area, reduce density or enlarge the design slightly in software."],"callTech":"the needle is not centred in the needle plate hole, or breaks stay on one needle after a new needle and thread.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-upper-thread-keeps-breaking"},{"id":"fix-needle-breaks","title":"Needle breaks","symptoms":["needle","timing"],"causes":"needle inserted wrongly, bent or blunt needle, needle too fine, bobbin case not latched, wrong pantograph start setting or ramp","steps":["Replace the needle with a quality DBxK5 of the right size, fully inserted.","Push the bobbin case in until the latch clicks.","Make sure the thread feeds freely off the cone.","Reload the design and pick the correct pantograph configuration (flat, tubular, cap) so the right movement ramp is used."],"callTech":"the needle hits the plate edge, or the pantograph start angle needs changing (engineer menu only).","url":"https://easydigitizer.com/troubleshooter/zsk#fix-needle-breaks"},{"id":"fix-loops-on-top-looping","title":"Loops on top (looping)","symptoms":["looping","tension","bobbin"],"causes":"bobbin overfilled or wound too tight, dirty or bent bobbin case, upper tension too low or uneven, hook over-oiled or wrong oil","steps":["Replace the bobbin and clean the bobbin case.","Clean the tension discs and check the tension spring.","Raise upper tension to the correct balance and check threading.","Wipe excess oil from the hook; use ZSK's recommended sewing machine oil.","In digitizing, start objects with short fixing stitches (about 0.7 mm) so the first stitches cannot pull out and form loops."],"callTech":"loops continue with a new bobbin case and correct tension.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-loops-on-top-looping"},{"id":"fix-skipped-stitches","title":"Skipped stitches","symptoms":["timing","needle"],"causes":"bent needle, needle wrong for thread, upper thread misthreaded, presser foot too high, jump stitch setting wrong, hook setting","steps":["Replace and reinsert the needle correctly.","Rethread the upper thread.","Lower the presser foot stop pin to a lower position unless the fabric is thick.","Check the jump stitch setting.","Hook setting is the last check: ZSK's specification is about 2.0 mm loop stroke, 1.0 mm needle depth and 0.05–0.1 mm hook-to-needle clearance on standard machines."],"callTech":"the hook needs resetting; ZSK says these values are for trained specialists.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-skipped-stitches"},{"id":"fix-machine-stops-for-thread-breaks-that-are-not-there-false","title":"Machine stops for thread breaks that are not there (false stops)","symptoms":["sensor","thread","tension"],"causes":"upper or bobbin tension too slack, dirty thread monitor, thread sensing on very short stitches, bobbin thread catching the monitor wire after trims","steps":["Set correct upper and bobbin tension; replace a weak tension spring or bobbin case.","Clean dust and lint from the thread monitor.","In Thread break setup, raise the minimum stitch length for thread sensing so very short stitches are not monitored.","In Trimming setup, raise the number of stitches with sensing disabled after a trim, or set a small pantograph displacement after trimming."],"callTech":"the thread controller spring needs resetting.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-machine-stops-for-thread-breaks-that-are-not-there-false"},{"id":"fix-thread-breaks-are-not-detected","title":"Thread breaks are not detected","symptoms":["sensor","thread"],"causes":"lint in the thread monitor, upper or bobbin sensing switched off, thread not wrapped round the detection wheel, defective controller spring","steps":["Clean the thread monitor.","Check Thread break setup and switch upper and bobbin thread sensing back on.","Make sure the thread wraps clockwise round the thread-break detection wheel before the roller tension."],"callTech":"the controller spring gap or tension needs adjusting.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-thread-breaks-are-not-detected"},{"id":"fix-birdnest-or-thread-jam-under-the-plate","title":"Birdnest or thread jam under the plate","symptoms":["birdnest","tension","hoop"],"causes":"upper thread not in the tension, loose hooping, lint and thread in the hook","steps":["Rethread the upper thread and check all three tensions are engaged.","Clamp the material taut and use backing on stretchy or fine fabric.","Remove the bobbin, clean the hook, trimmer, thread monitor and picker area with a brush or air."],"callTech":"the hook or picker is damaged.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-birdnest-or-thread-jam-under-the-plate"},{"id":"fix-pantograph-or-design-offset-registration","title":"Pantograph or design offset (registration)","symptoms":["registration","frame"],"causes":"adhesive spray on the table, design partly outside the field, slack belt clamps, loose hooping, frames not secured, heavy material or frame","steps":["Clean the work table; use nonwoven backing instead of spray adhesive.","Re-centre the design so it is fully inside the field.","Clamp material taut and secure frames and rails.","For very heavy work, use every second head and a lighter frame."],"callTech":"belt clamps or belt tension need adjusting.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-pantograph-or-design-offset-registration"},{"id":"fix-trimmer-not-cutting","title":"Trimmer not cutting","symptoms":["trimmer","thread"],"causes":"lint in the trimmer, missing trim commands, trim deleted in the editor","steps":["Clean the thread trimmer (part of the daily hook cleaning).","Reload the design with \"Optimize with default values\", or with user-defined values for DST files, so trims and needle changes are created.","Check the design in the editor for missing trims."],"callTech":"the trimmer drive under the cylinder arm is stiff after greasing.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-trimmer-not-cutting"},{"id":"fix-design-will-not-load-or-loads-wrong","title":"Design will not load or loads wrong","symptoms":["file","usb","network"],"causes":"file name too long, wrong optimization, wrong pantograph configuration, network settings","steps":["Rename files to 8 characters or fewer.","For DST designs, choose \"Optimize with user defined values\" so the T8 builds needle changes and trims.","Confirm the pantograph configuration (border, tubular, cap) matches the machine set-up.","For network or bar-code loading, follow ZSK's T8 network and bar-code guides."],"callTech":"the T8 software needs reinstalling or updating.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-design-will-not-load-or-loads-wrong"},{"id":"fix-machine-runs-rough-or-stops-in-the-wrong-place","title":"Machine runs rough or stops in the wrong place","symptoms":["noise","motor"],"causes":"slack drive belts, oil on belts, stiff parts","steps":["Clean oil off the belts and pulleys.","Check belt tension."],"callTech":"belts need replacing or parts do not move freely.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-machine-runs-rough-or-stops-in-the-wrong-place"},{"id":"fix-machine-does-not-start","title":"Machine does not start","symptoms":["power"],"causes":"control power not switched in, fuse or breaker tripped","steps":["Press the ZSK key on the control panel so the LED in the start/stop group lights.","Check the fuse and breaker."],"callTech":"power is present but the machine still does not start.","url":"https://easydigitizer.com/troubleshooter/zsk#fix-machine-does-not-start"}],"maintenance":[{"interval":"Every day","task":"Clean the rotary hook, trimmer, thread monitor and picker area; oil the hook","notes":"One to two drops at about 8 o'clock on the hook track, bobbin case in, machine at stop"},{"interval":"Every day","task":"Check safety devices such as the light barrier","notes":"Operator task"},{"interval":"Every shift change","task":"Check upper thread tension","notes":"Use the I or H test file"},{"interval":"Every bobbin case change","task":"Check bobbin tension","notes":"ZSK recommends about 25–30 g for standard 150–180 Tex bobbin thread"},{"interval":"Every 3 months","task":"Grease drive wheels and thread trimmer drive; oil felts in the drive and needle units","notes":"Shorten intervals for 2- or 3-shift work"},{"interval":"Every 3 months","task":"Grease the linear guides","notes":"SPRINT, JAFA, RACER and flatbed machines"},{"interval":"Every 6 months","task":"Oil the plastic connecting rods in the drive unit; grease foot plate and cylinder arm connecting rods","notes":"Grease the sequin device spindle if used daily"},{"interval":"As needed","task":"Clean upper thread guides; change needles","notes":"Change needle as soon as it is damaged"},{"interval":"As needed","task":"Clean control components and ventilation filters","notes":"Never use compressed air on electronics; carbon-protection filters must be replaced, not cleaned"}],"manuals":[{"title":"ZSK user manuals download page","url":"https://www.zsk.de/en/download/zsk-anwenderhandbuecher.php","note":"machine, head, T8, accessory and maintenance manuals"},{"title":"SPRINT series user manual (PDF)","url":"https://www.zsk.de/pdf/sprint/user-manual-sprint-series.pdf","note":"set-up, operation, maintenance table and troubleshooting"},{"title":"User manual flat embroidery (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/02-handbuecher_und_stickkoepfe/gb/02394v26-uma_flat_emboidery-2019-04.pdf","note":"flatbed machines, maintenance and troubleshooting"},{"title":"T8 user manual (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/03-t8_bedieneinheit/gb/02399v10-t8-user_manual-21-03-2018.pdf","note":"T8 menu procedures, fault list screen, T8 computer replacement"},{"title":"T8 quick reference guide (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/03-t8_bedieneinheit/gb/00988v12-t8-control_unit-27-03-2007.pdf","note":"status colours, design loading, thread break and trimming setup"},{"title":"FA/FB head manual (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/02-handbuecher_und_stickkoepfe/gb/00820v24-gb-fa-fb_head.pdf","note":"needle insertion, needle and yarn chart, head LEDs, troubleshooting tables"},{"title":"Recommended maintenance schedule (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/05-wartung/gb/02470v15-gb-maintenance_all_models_07-2024.pdf","note":"F, W and K head intervals and lubricants"},{"title":"Maintenance all machines with T8 (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/05-wartung/gb/00012v60-gb-wartung_freiarm-flachbettmaschinen_-_2026-04-16.pdf","note":"step-by-step oiling and greasing"},{"title":"Needle/rotary hook adjustment (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/03-t8_bedieneinheit/gb/00025d22-t8-appendix-needle-rotary_hook_adjustment-06-11-2001.pdf","note":"loop stroke, needle depth and hook clearance values"},{"title":"Thread tension guide (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/06-einstellungen/02486v16-gb-ti-thread_tension.pdf","note":"bobbin tension, tension split, I/H test"},{"title":"CHALLENGER frame limitation (PDF)","url":"https://www.zsk.de/pdf/download/manual-anwendung/03-t8_bedieneinheit/gb/02421v10-t8-challenger_frame_limitation-31-08-2016.pdf","note":"teaching and resetting a frame limit"},{"title":"W head start/end sequence (PDF)","url":"https://www.zsk.de/pdf/download/howto-t8/20230508-w-head-z-axis.pdf","note":"avoiding Z-axis errors on W heads"},{"title":"ZSK HowTo overview","url":"https://www.zsk.de/en/services/how-to-overview.php","note":"T8 functions, fixing stitches, bar-code loading"},{"title":"ZSK software FAQ","url":"https://www.zsk.de/en/services/faq.php","note":"BasePac, EPCwin and TERMINAL questions, supported file formats"},{"title":"ZSK maintenance guides (parts shop)","url":"https://parts.zsk.de/en/resources/maintenance-guides","note":"maintenance PDFs for all models, W and K heads"}],"faq":[{"q":"Where can I find a ZSK error code list?","a":"ZSK does not publish a full numbered fault list. The T8 shows faults in red on the main screen and has a \"List of fault occurrences\" screen that shows recent faults. For an unexplained fault number, note it with your software version and contact ZSK or your ZSK service partner."},{"q":"How often should I oil my ZSK embroidery machine?","a":"Clean and oil the rotary hook every day with one or two drops of sewing machine oil. Oil the felts and grease the drive wheels and linear guides every three months, and oil the drive-unit connecting rods every six months. Shorten these intervals if you run two or three shifts."},{"q":"What needles does a ZSK machine use?","a":"ZSK's head manual recommends DBxK5 needles from Organ or Groz-Beckert, in R, SES or SUK points. Insert the needle fully with the long groove facing slightly right; turn it a little further for rayon if it keeps breaking."},{"q":"What does a flashing head LED mean on a ZSK?","a":"A fast flash means the upper thread broke on that head, a slow flash means the bobbin thread broke or ran out, and a steady light after a stop means both broke. Fix the thread and restart; the LEDs reset on restart."},{"q":"Can a ZSK machine read Tajima DST files?","a":"Yes. When loading a DST, choose the optimization with user-defined values so the T8 creates the needle changes and trims that DST files do not carry. ZSK's native format is Z00."},{"q":"Why will my ZSK not see the design on my USB stick?","a":"The T8 needs design names of 8 characters or fewer. If it says there is no design on the disk, shorten the file name and try again."},{"q":"What bobbin tension should a ZSK have?","a":"ZSK suggests about 25–30 g for standard 150–180 Tex bobbin thread, measured with a tension gauge. Then fine-tune with the I or H test so about one third bobbin shows on the back."}]}]}